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Hilton Austin Airport

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#49 of 200 Hotels in Austin
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Hilton Austin Airport
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928 Reviews from our TripAdvisor Community

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Showing 915: English reviews
Lake Shore, Minnesota
Reviewed November 13, 2015

Checked into the Airport Hilton last night. Had the opportunity to try the digital key using an app on my android phone. Cool feature. Front desk guy was hospitable. Large room on the 4th floor. Bar staff were quiet, though accommodating. Food was good (had a steak Caesar salad and an IPA). Breakfast was better that average. Severe storms took...

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Helpful?
Thank Mark A
WPuttemans, Director of Operations at Hilton Austin Airport, responded to this review

Dear Mark A, Thank you for your review. We really appreciate the feedback and the opportunity to have your business. We are glad you enjoyed our location, comfortable room and staff. Yes unfortunately due to the storm and subsequent flooding the wifi services was not available for a few days. We are looking forward for your next visit! Sincerely,

Virginia Beach, Virginia
Reviewed November 12, 2015

My wife and I stayed here because we had an early morning flight to catch and it is the closest to the airport. It is only 5 minutes to the airport and they have shuttle service every 20 minutes 24 hours a day. Our room was clean and bed was comfortable. It had a very good view of the airport...

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Thank 37nine
WPuttemans, Director of Operations at Hilton Austin Airport, responded to this review

Dear 37nine, Thank you very much for your review! We really appreciate the feedback and the opportunity to have your business. We are glad you enjoyed our location and had a great stay. We provide refrigerators upon request in case you would need one. We are looking forward for your next visit! Sincerely,

Huntersville, United States
Reviewed November 12, 2015

I stayed at this hotel in October 2014, and again this past week.....and to be honest I am not sure why I came back this week. No refrigerators, poor lighting, and oddly laid out room, and the AC does not even come close to the actual temperature in the room. I set it on 61* and was still hot at...

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Helpful?
Thank Kevin S
WPuttemans, Director of Operations at Hilton Austin Airport, responded to this review

Dear Kevin S, Thank you for your review, feedback and the opportunity to have your business. We are glad you enjoyed our location and the restaurant. I will pass on the information in regards to the AC. We have refrigerators upon request and we are also in the process of changing the light bulbs to LED which will improve the...

Reviewed November 7, 2015

This Hilton's location is it's only redeeming quality. I used to be a big supporter of Hiltons, but when I got to my room, there was dried blood smeared on the white paint of the doorway to the bathroom and closet door. When I complained, they switched me to a different room that felt damp and reeked of mildew.

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Helpful?
Thank Heidi F
WPuttemans, Director of Operations at Hilton Austin Airport, responded to this review

Dear Heidi F, I apologize for the cleanliness and odor issues. I have addressed these today with our staff and I will follow up with you immediately. Sincerely,

San Angelo, Texas
Reviewed November 4, 2015

We stayed at this hotel because it was so close to the airport and our flight was vey early. They have a shuttle to the airport 24 hours. We were also able to do digital check-in, pick our room and open the hotel door with our phone.

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Thank suelyn42
WPuttemans, Director of Operations at Hilton Austin Airport, responded to this review

Dear suelyn42, Thank you very much for your 5 star review! We really appreciate the feedback and the opportunity to have your business. We are glad you enjoyed our location and had a great stay. We are looking forward for your next visit! Sincerely,

Highlands Ranch, Colorado
Reviewed November 1, 2015 via mobile

Great Hilton property right next to Austin airport. This is just off the airport property but it was near impossible to hear any plane traffic. Property is very nicely appointed. The room was a little dated in the sense that my room had 2 double beds and just felt a little cramped. Being a HH Diamond member I received breakfast...

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Thank BradS65
WPuttemans, Director of Operations at Hilton Austin Airport, responded to this review

Dear BradS65, Thank you very much for your 5 star review! We really appreciate the feedback and the opportunity to have your business. We are glad you enjoyed our location and had a great stay. We are looking forward for your next visit! Sincerely,

Dallas, Texas
Reviewed November 1, 2015 via mobile

This property neglected my corporate credit card authorization and charged my stay to my personal card a total of 3 times. The management team in not capable or competent enough to meet guest needs or solve problems that they have caused. Manager Josh Hernandez has zero follow through, does not respond to your emails or even check them in a...

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Thank PJDS85
WPuttemans, Director of Operations at Hilton Austin Airport, responded to this review

Dear PJDS85, I apologize for the payment errors and service issues. I will follow up with you immediately. Regards,

New York City, New York
Reviewed October 29, 2015

As a frequent traveller around the world, I come across a variety of hotel staff from exceptionally good to poor. The front desk staff at Hilton Austin Airport ranks as one of the worst I have encountered. At the time of checkout, there was a charge I could not recognize and asked about that charge. The staff responded rudely and...

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Helpful?
Thank Debasish M
WPuttemans, Director of Operations at Hilton Austin Airport, responded to this review

Dear Debasish M, Thank you for your time and feedback. I apologize that we did not met your expectations and I will address the service issue with our staff as this is not up to our standards. Regards,

Miami, United States
Reviewed October 29, 2015

Maybe it was because it was the Sunday night after the Formula 1, but after calling room service five times over 30 minutes and getting no answer, I went downstairs to the restaurant for dinner. It took them 10 minutes to sit me down. I waited for 20 minutes for someone to come by and at least pour me some...

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1Thank Jose L
WPuttemans, Director of Operations at Hilton Austin Airport, responded to this review

Dear Mr. Jose L, Thank you for your feedback. I sincerely apologize for the service issue from our F&B staff which I will make sure to address as this is not to our standards. Regards,

Reviewed October 27, 2015

Visited Austin for the 2015 Formula 1 race and the Hilton Austin Airport couldn't be better. It's so close to the track and even closer to the airport. The room was huge and had one of those fancy 1,000 dollars desk chair. I could sleep sitting on it! The staff was friendly and they were welcoming the racing fans with...

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Helpful?
Thank Gabriel R
WPuttemans, Director of Operations at Hilton Austin Airport, responded to this review

Dear Gabriel R, Thank you very much for your 5 star review! We really appreciate the feedback and the opportunity to have your business. We are glad you enjoyed our location, comfortable room and staff. We are looking forward for your next visit! Sincerely,

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Pool
GreenLeadersGold level
About the property
  • Non-Smoking Hotel
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Pool
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Enjoy the convenient location two minutes from the terminal at the Hilton Austin Airport hotel, the only hotel on Austin Bergstrom International Airport grounds. Take the complimentary 24-hour shuttle to the airport and enjoy easy access to downtown Austin with the convenient Airport Flyer service. Settle in to a spacious hotel room with modern amenities and complimentary internet access, or choose a suite with an additional boardroom, fitness room or living room. ... more   less 

Additional Information about Hilton Austin Airport

Address: 9515 Hotel Dr, Austin, TX 78719-2310
Location: United States > Texas > Austin
Price Range: $110 - $217 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hilton Austin Airport 3.5*
Number of rooms: 262
Reservation Options:
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Also Known As:
Hilton Austin Airport Hotel Austin
Austin Hilton
Hotel Style:
#4 Green Hotel in Austin
#30 Romantic Hotel in Austin
#53 Family Hotel in Austin
#57 Business Hotel in Austin
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Questions & Answers

Here's what travelers have asked, with answers from Hilton Austin Airport staff and other travelers.
4 questions
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Questions? Get answers from Hilton Austin Airport staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“I think all of the rooms are the same. It is a circular hotel, which seems a little different.”
 of 5 bubbles 83JoeH, 1 week ago | Read review
“Use Hilton app to close a room all of them are quiet”
 of 5 bubbles robbyd589, 2 weeks ago | Read review
“The best room this hotel could offer would be at another hotel.”
 of 5 bubbles 765glennb, Oct 27, 2016 | Read review
“Inward facing rooms are awkward; you look at the bar and they can see you! So you have to keep the curtains closed at all times.”
 of 5 bubbles Renata_FTL, Oct 24, 2016 | Read review
“Rooms are very quiet.”
 of 5 bubbles 159casandrak, Oct 20, 2016 | Read review
5 of 5
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