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Hilton Austin Airport

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#46 of 198 Hotels in Austin
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Hilton Austin Airport
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864 Reviews from our TripAdvisor Community

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Showing 851: English reviews
Oklahoma City, Oklahoma
Level Contributor
86 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
2 of 5 stars Reviewed November 19, 2015 via mobile

This hotel didn't do anything wrong, had bad service or anything like that it just didn't have a good vibe to it. The building was a turnoff as Hilton wanted to keep an original airport landmark and reimagine it as a hotel which in the end looks more like something you'd stay while on a diplomatic trip to North Korea.... More 

Helpful?
Thank Jesse B
WPuttemans, Director of Operations at Hilton Austin Airport, responded to this review

Dear jessebaldwin, Thank you for your review and feedback and the opportunity to have your business. We are glad you enjoyed our inviting staff and clean rooms. The rich history of the hotel goes back to it's use as the Bergstrom Airforce base which is appreciated by most of our guests but sorry to hear that it was not your... More 

mcallen
1 review
5 of 5 stars Reviewed November 18, 2015

I had a great stay cound'n't ask for a better hotel and service. Everyone at the hotel was very helpful and caring. I have stayed at other Hotels but not as friendly or as inviting as the Hilton. I as recommending this hotel to all my family and friends

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank 294annalisaf
WPuttemans, Director of Operations at Hilton Austin Airport, responded to this review

Dear 294annalisaf, Thank you very much for your 5 star review! We really appreciate the feedback and the opportunity to have your business. We are glad you enjoyed our location as well as the staff and had a great stay. We are looking forward for your next visit! Sincerely, More 

South Kingstown, United States
1 review
2 of 5 stars Reviewed November 18, 2015

We stayed in Room 383 and found the air freshener smell to be overpowering. It permeated our clothes and made sleeping difficult. It can't be healthy to breathe this in all night. I can't stay here again if the rooms all smell like this. The location was great though.

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Barbara S
WPuttemans, Director of Operations at Hilton Austin Airport, responded to this review

Dear Barbara S, Thank you for your review. We really appreciate the feedback and the opportunity to have your business. We are glad you enjoyed our location. I will make sure to address the use of air freshener with our Housekeeping staff. We are looking forward for your next visit. Sincerely, More 

New York City, New York
Level Contributor
169 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
2 of 5 stars Reviewed November 17, 2015 via mobile

I felt that I was teleported into the 80's. Furniture, window treatments, and lamps were at least 20 years old. Service at the bar is beyond slow. Even coffee is lukewarm. Wi-Fi is spotty at best. Overall I expected more from Hilton. They need to learn from Hyatt.

Helpful?
Thank Maxz007
WPuttemans, Director of Operations at Hilton Austin Airport, responded to this review

Dear MaxZ007, Thank you for your review. We appreciate the feedback and the opportunity to have your business. Sincerely, More 

Wairarapa, New Zealand
Level Contributor
25 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed November 17, 2015

Hotel suited our needs. Quiet, light filled rooms, rooms appeared larger than most standard ones, elevators worked well and internet. Bar service was outstanding, wish we could remember the ladies name but she was excellent. Breakfast good service and quality food. Reception staff member wasn't very helpful on both check in and check out. Had to drag our bags almost... More 

Helpful?
Thank Phers84
WPuttemans, Director of Operations at Hilton Austin Airport, responded to this review

Dear Phers84, Thank you for your review. We really appreciate the feedback and the opportunity to have your business. We are glad you enjoyed our location, comfortable room and staff. We will address the service issue with the reception staff. We are looking forward for your next visit! Sincerely, More 

Lake Shore, Minnesota
Level Contributor
350 reviews
82 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
3 of 5 stars Reviewed November 13, 2015

Checked into the Airport Hilton last night. Had the opportunity to try the digital key using an app on my android phone. Cool feature. Front desk guy was hospitable. Large room on the 4th floor. Bar staff were quiet, though accommodating. Food was good (had a steak Caesar salad and an IPA). Breakfast was better that average. Severe storms took... More 

Helpful?
Thank Mark A
WPuttemans, Director of Operations at Hilton Austin Airport, responded to this review

Dear Mark A, Thank you for your review. We really appreciate the feedback and the opportunity to have your business. We are glad you enjoyed our location, comfortable room and staff. Yes unfortunately due to the storm and subsequent flooding the wifi services was not available for a few days. We are looking forward for your next visit! Sincerely, More 

Virginia Beach, Virginia
1 review
4 of 5 stars Reviewed November 12, 2015

My wife and I stayed here because we had an early morning flight to catch and it is the closest to the airport. It is only 5 minutes to the airport and they have shuttle service every 20 minutes 24 hours a day. Our room was clean and bed was comfortable. It had a very good view of the airport... More 

Helpful?
Thank 37nine
WPuttemans, Director of Operations at Hilton Austin Airport, responded to this review

Dear 37nine, Thank you very much for your review! We really appreciate the feedback and the opportunity to have your business. We are glad you enjoyed our location and had a great stay. We provide refrigerators upon request in case you would need one. We are looking forward for your next visit! Sincerely, More 

Huntersville, United States
Level Contributor
431 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 170 helpful votes
3 of 5 stars Reviewed November 12, 2015

I stayed at this hotel in October 2014, and again this past week.....and to be honest I am not sure why I came back this week. No refrigerators, poor lighting, and oddly laid out room, and the AC does not even come close to the actual temperature in the room. I set it on 61* and was still hot at... More 

Helpful?
Thank Kevin S
WPuttemans, Director of Operations at Hilton Austin Airport, responded to this review

Dear Kevin S, Thank you for your review, feedback and the opportunity to have your business. We are glad you enjoyed our location and the restaurant. I will pass on the information in regards to the AC. We have refrigerators upon request and we are also in the process of changing the light bulbs to LED which will improve the... More 

1 review
1 of 5 stars Reviewed November 7, 2015

This Hilton's location is it's only redeeming quality. I used to be a big supporter of Hiltons, but when I got to my room, there was dried blood smeared on the white paint of the doorway to the bathroom and closet door. When I complained, they switched me to a different room that felt damp and reeked of mildew.

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Heidi F
WPuttemans, Director of Operations at Hilton Austin Airport, responded to this review

Dear Heidi F, I apologize for the cleanliness and odor issues. I have addressed these today with our staff and I will follow up with you immediately. Sincerely, More 

San Angelo, Texas
Level Contributor
4 reviews
4 hotel reviews
5 of 5 stars Reviewed November 4, 2015

We stayed at this hotel because it was so close to the airport and our flight was vey early. They have a shuttle to the airport 24 hours. We were also able to do digital check-in, pick our room and open the hotel door with our phone.

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank suelyn42
WPuttemans, Director of Operations at Hilton Austin Airport, responded to this review

Dear suelyn42, Thank you very much for your 5 star review! We really appreciate the feedback and the opportunity to have your business. We are glad you enjoyed our location and had a great stay. We are looking forward for your next visit! Sincerely, More 

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Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Pool
GreenLeadersGold level
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Pool
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Enjoy the convenient location two minutes from the terminal at the Hilton Austin Airport hotel, the only hotel on Austin Bergstrom International Airport grounds. Take the complimentary 24-hour shuttle to the airport and enjoy easy access to downtown Austin with the convenient Airport Flyer service. Settle in to a spacious hotel room with modern amenities and complimentary internet access, or choose a suite with an additional boardroom, fitness room or living room. ... more   less 

Additional Information about Hilton Austin Airport

Address: 9515 Hotel Dr, Austin, TX 78719-2310
Location: United States > Texas > Austin
Price Range: $123 - $269 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hilton Austin Airport 3.5*
Number of rooms: 262
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels, Booking.com, Expedia, Priceline, Odigeo, Hotwire, Hotels.com and Travelocity so you can book your Hilton Austin Airport reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Austin Airport Hotel Austin
Austin Hilton
Hotel Style:
#4 Green Hotel in Austin
#30 Romantic Hotel in Austin
#53 Family Hotel in Austin
#57 Business Hotel in Austin
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