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InTown Suites Plus

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14 Reviews from our TripAdvisor Community

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Showing 12: English reviews
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 15, 2016 via mobile

This place is so shady!! I couldn't stay because the mold in the A/C unit made me sick and there was cockroaches in my room. Dried up puke in the hall.. I booked it through Expedia call them to cancel they called the hotel to okay it. I only asked for a refund on the days I did NOT stay.... More 

Helpful?
1 Thank Tracy H
Athens, Illinois
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed May 21, 2016

Reserved this stay online and my reservation form stated Crestwood Suites of Austin. When we arrived, it's an InTown Suites. Reserved a non-smoking room, yet the place reeks of stale cigarette smoke. I'm told by reception that InTown Suites are smoking hotels. No breakfast and the room air conditioner didn't work, but was later fixed. Room had disposable ashtrays, was... More 

Helpful?
Thank Greg C
Wellington, Florida
Level Contributor
99 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed November 6, 2015 via mobile

Not the best but not the worst hotel. It was liveable for an extended period of time for extended stay living environment. Business trip for a few months. Close to restaurants and shopping but not convenient walking distance.

Helpful?
Thank julie g
Grapevine, Texas
Level Contributor
80 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed October 26, 2015

Went to Austin for a football game and had a hard time finding a room because of the formula one race in town - never stayed at this place. Random notes from my stay: No TP (at all in the bathroom) The towels I use to wash my car are of higher quality than the one's provided (these cheap towels... More 

Helpful?
Thank chris s
Austin, Texas
Level Contributor
3 reviews
Reviewed September 26, 2015

I stayed here a couple of weeks recently. There are some touches you don't find everywhere like an ironing board and a hair dryer.There had been a real effort to make sure the room was clean, mostly, and the rooms are homey. It doesn't have the industrial feel of most Intown Suites. I found what looked like crumbled up Cheetos... More 

Helpful?
Thank Astro78704
Vancouver, Washington, United States
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 28, 2015

Worst place I have EVER stayed. NO service, NO respect, but there were plenty of bugs, DONT STAY here. I asked for a clean towel and was told they do not offer towels. Good thing I didn't need toilet paper because I am sure they would not have given me any. They told me they are really targeting the local... More 

Helpful?
1 Thank Randy P
Olive Branch, Mississippi
Level Contributor
30 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed July 1, 2015 via mobile

Cleaning up is not what is done here. Was supposed to clean the room on weekly stays but didn't. Smell more like they sprayed cleaner to make it look like they cleaned. Changed there name, doesn't matter, still going to be the se hole as it was. Bugs. Yep. And lots of them. Fleas, roaches and those little flying gnats... More 

Helpful?
1 Thank Bowhunter_12
Big Rapids, Michigan
1 review
Reviewed June 11, 2015

Worst place I have ever stayed. Filthy, smelly, nothing worked including the TVs, the towel bars fell off the walls, my cousin's room had roaches, I believe ours had bed bugs and I have the bites to prove it! We nicknamed the place Zombieland and that was a compliment. The only good thing I can say about Crestwood was the... More 

Helpful?
Thank anev531
Mesa, Arizona
1 review
Reviewed June 11, 2015

The first room had a powerful noise that was ear-shattering, moved to another room. Only working elevator on opposite side of building, odor of marijuana wafted throughout hall, stairwells dirty, carpet stained, smelled. Door wouldn't close completely but could be locked. 2 windows wouldn't open, the third one wouldn't close. Televisions didn't work. 1/2 roll of toilet paper. Floor not... More 

Helpful?
Thank T N
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed June 1, 2015 via mobile

Hotel is nasty roaches everywhere they don't clean the room properly they don't put fresh towels in your room being that they don't have any. They don't have toilet paper on the daily you have to argue with the hotel stay about that just to get a single roll!!! They don't have the proper dishes such as cups, plates eating... More 

Helpful?
1 Thank Xmo9983
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Amenities

Highlights
  • Free Internet
  • Free Parking
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Center with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Self-Serve Laundry

Additional Information about InTown Suites Plus

Address: 12989 Research Blvd, Austin, TX 78750 (Formerly Crestwood Suites Austin)
Location: United States > Texas > Austin > Northwest Austin
Price Range: $68 - $94 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — InTown Suites Plus 2*
Number of rooms: 150
Reservation Options:
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Also Known As:
Crestwood Suites Austin Hotel Austin
Crestwood Hotel Austin
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Questions & Answers

Questions? Get answers from InTown Suites Plus staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Ask for a clean one with no bugs and kitchen equipment... oh.. they dont offer that on any room.”
 of 5 bubbles randyp932, Jul 28, 2015 | Read review
“No room here is a good room!”
 of 5 bubbles anev531, Jun 11, 2015 | Read review
“Do not stay here unless to enjoy misery.”
 of 5 bubbles M3645ZOjamesg, May 29, 2015 | Read review
“I doubt there is a good room available”
 of 5 bubbles 995dayles, May 12, 2015 | Read review
4 of 4
Questions? Get answers from hotel staff and past guests. Ask a question
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