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The most unprofessional staff from upper management down. I was rudely greeted by the front desk employee while on their cell phone taking a personal call, who appeared irritated because I had to repeat my name and/or reservation information because they could not hear over...More
Response from Manager_11525, Manager at Extended Stay America - Austin - Arboretum SouthResponded May 12, 2017
I appreciate you bringing your experience to our attention. The situation you described regarding my staff and the treatment you received at check-in is truly regrettable. We are very sorry for your experience. Your comments were reviewed by myself and the staff, and we will...More
Dirty, disgusting, unsafe, we did a 180 and left immediately. It had a terrible odor, the room was disgustingly dirty, there was not any bedding, mold in the showers, there weren't any towels, the fridge was disgusting, hot knife marks on the counter, the outside...More
Linens where not changed, no pillows, dirty carpets, no towels and overall stinking inside.
it was one of the worst experience staying there. kids were nauseated . No lobby and the breakfast sucked. Never will stay there again.
Reserved non-smoking room and I got a smoking room. It was disgusting on so many levels. Never going back again.
The floor was filthy and carpet and bed had a stench of oldness and abandonment.
The coffee was great, and the managers were very kind.
So the best way I can describe it is this feels more like a $20-$30 a night place vs the $80 that it is. Sheets were dirty. Had me worried enough to sleep with a towel over the pillow and outside of the sheets. Kitchen...More
$63 - $105 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Number of rooms
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