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Extended Stay America - Austin - Arboretum South

94 reviews
#176 of 203 Hotels in Austin
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Traveler (29)
Room & Suite (13)
Dining (2)
Overview
  • Excellent10%
  • Very good19%
  • Average14%
  • Poor9%
  • Terrible48%
Travelers talk about
Free Wifi
Free Parking
Non-Smoking Rooms
Kitchenette
Pets Allowed
Wheelchair access
Self-Serve Laundry
2.5 Star Hotel
All hotel details
Offers from Extended Stay America - Austin - Arboretum South
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Rooms
Jan 28Jan 29
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (94)Write a Review
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All reviewshave stayed here several timesstay there againbed was comfortableclerkmicrowave
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1 - 5 of 94 reviews
Reviewed 1 week ago

We stayed there for two nights for a convention held over the weekend. The location was extremely ideal for us and the prices were far more managable than other hotels in the area.The experience was very enjoyable and everything was in working order. We had...More

Review collected in partnership with Extended Stay
Thank mackenzieb2018
Response from 00esa, Manager at Extended Stay America - Austin - Arboretum SouthResponded 1 week ago

Mack, thank you for choosing Extended Stay America while here for a convention. We are delighted to read you loved our affordable rates and that our location was perfect for your needs. We appreciate you recommending us and look forward to welcoming you and your...More

Hotel's Favorite
Reviewed 2 weeks ago

I have stayed here several times in the past. I made a reservation in advance so checking in was no problem. The Guest Service Specialist was friendly and informative. The rooms are always clean and cozy. The bathroom was clean, and stocked with fresh towels....More

Review collected in partnership with this hotel
Thank winterk2017
Response from 00esa, Manager at Extended Stay America - Austin - Arboretum SouthResponded 2 weeks ago

Thanks for the wonderful feedback. Making sure that every guest has an excellent experience is our #1 priority, and everyone on the team appreciates hearing these compliments. It was a pleasure serving you at Extended Stay America, and we look forward to hosting you again...More

Reviewed November 7, 2017 via mobile

White stains on the bedside chest, no housekeeping, corridors and room smell cigarette. Big guy at the reception who is almost rude. The breakfast is a cup of coffee (if you're lucky). Dirty, not welcoming hotel, internet not working, try to avoid. I'll avoid ESA...More

Thank Remi C
Response from 00esa, Manager at Extended Stay America - Austin - Arboretum SouthResponded November 8, 2017

Remi, thank you for evaluating your stay. We want every guest who stays with us to have a comfortable experience and to depart with a lasting favorable impression. We fell short in making that happen for you, and we are truly sorry. Although your experience...More

Reviewed November 6, 2017

Filthy inside and out. Internet did not work. Black mold in bathroom. Soap from previous guest still in bathtub. No hangers. No TV remote. Roomed smelled of smoke. Stained comforters. Overflowing trashcans outside of room. Beercans and old shoes laying in the walkway.More

Review collected in partnership with Extended Stay
Thank Kevin M
Response from 00esa, Manager at Extended Stay America - Austin - Arboretum SouthResponded November 7, 2017

Kevin, it is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will...More

Reviewed October 19, 2017

You get what you pay for, except in this case you get less than what you pay for. Dirty rooms and dirty exterior. Trash and cigarette butts all over the outside grounds. Rooms are no smoking, however there is a ash tray pot every 20...More

Review collected in partnership with Extended Stay
Thank forddm
Response from 00esa, Manager at Extended Stay America - Austin - Arboretum SouthResponded October 20, 2017

We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We will personally address these issues with the appropriate teams to ensure...More

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About
Amenities
Top amenities
Free Parking
Free High Speed Internet ( WiFi )
Hotel Amenities
Free Parking
Self-Serve Laundry
Details
Price range
$66 - $114 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms
Details
Price range
$66 - $114 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms
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Traveler (29)
Room & Suite (13)
Dining (2)
Hotel & Grounds (18)
Bathroom (4)
Business Center & Event Rooms (1)
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Room Tips
"All the staff here are friendly and informative."
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"Based on the room I had, and the people that seem to stay there, I would say there are no good rooms"
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"Choose any other hotel besides this one... don't go there."
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"Avoid unless you can levitate in your sleep"
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