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Extended Stay America - Austin - Downtown - Town Lake

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Extended Stay America - Austin - Downtown - Town Lake
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228 Reviews from our TripAdvisor Community

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There are newer reviews for Extended Stay America - Austin - Downtown - Town Lake
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Showing 222: English reviews
Columbus, Ohio
Level Contributor
20 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed November 12, 2015

We were visiting Austin for FFF music festival at Auditorium Shores so we selected this hotel based solely on location. This property was okay, but tired and showing obvious signs of wear. The free breakfast was basically beverages and fruit and oatmeal, so good enough for our purposes. Staff were very courteous and friendly. Our room was clean and offered... More 

Helpful?
Thank OHShutterbug
Austin
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed November 9, 2015 via mobile

It's a "Plain Jane "with a need for Cleaning/fixing/updating; not a great impression at first. Rooms are basic & large w.A/C/TV/free WIFI Plain & simple small studio feel.Staff was helpful. Upper floors best. Not great but good location You must have more need on location than amenities.Price for value/ fair

Helpful?
1 Thank Monika B
Lubbock, Texas
Level Contributor
39 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed November 9, 2015

This was my first time to shack up in an extended stay hotel. It will be my last. The bill said "cleaning service" as a daily basis and yet, on a three night stay, the maid never came into the room of some of those that were in my group. My room was only cleaned because I made sure that... More 

Helpful?
Thank Pat H
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed November 8, 2015

I was [fortunately] not able to get a room at the JW Marriott for a conference and stayed here. I had left my cell phone on the Metrobus coming in on the airport and when I sent a message through the Android Device Manager and left the phone number of the Extended Stay property, the person at the desk was... More 

Helpful?
1 Thank Jeff M
Manhattan Beach, CA
Level Contributor
263 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 151 helpful votes
3 of 5 stars Reviewed November 5, 2015

Located one mile from downtown Austin the facility is located just down the street from a park area. The hotel is worn and the rooms are large but there was mold around the edge of the bathtub. Inside the room there are cooking facilities but you have to ask for dishes kitchen implements. In the morning until 9am coffee, oatmeal,... More 

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1 Thank BobWE
1 review
1 of 5 stars Reviewed October 24, 2015

First of all they were overbooked and tried to send us to another hotel. They then added $40 dollars to each room switching from a queen bed to a double bed room for us to stay at that hotel. We were at a conference down the street. The hotel room was dirty, there was dirt and grime in the bathroom... More 

Helpful?
Thank Scott H
Liberty Hill, Texas
Level Contributor
3 reviews
4 of 5 stars Reviewed October 12, 2015

Overall the hotel is nothing to talk about. However, the staff is great! My husband and I forgot some items in our room and the manager on duty held them for us with no issues til the next day. Everyone was super friendly from the front desk to the cleaning staff. We came for ACL and it was really busy... More 

Helpful?
Thank LHAlexanders
Manager_11525, General Manager at Extended Stay America - Austin - Downtown - Town Lake, responded to this review

Thank you for taking the time to write a review of your stay. We appreciate you letting us know about the smoke odors you experienced. We are sorry for this issue, but are happy to read that we provided you with great customer service and made you feel at home. The staff and I would like to thank you again... More 

Vancouver, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed September 27, 2015 via mobile

Let me start by saying that I expected this hotel to be akin to a Best Western or any other 3 star hotel. Boy was I wrong. Sign in was simple. There was a gentleman working when we got there around 9 or 10 pm. He was good. Too bad as we got there there were four cops in the... More 

Helpful?
1 Thank Kurtis S
Manager_11525, General Manager at Extended Stay America - Austin - Downtown - Town Lake, responded to this review

I received your review and wanted to take a moment to personally respond. We appreciate the kind words about our front desk staff; however, we apologize that your stay did not meet our company’s high standards. As this hotel’s manger, I am working closely with all departments to ensure we provide a better experience for all our guests. I have... More 

Chicago, Illinois
Level Contributor
24 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed September 3, 2015

This hotel could be much better with just a little more attention to detail. The building and rooms themselves are in decent shape. The lobby area is clean and inviting. The staff were all pleasant. The room started off on a bad note in that when I first walked in, it smelled bad. Like it had once been a heavy... More 

Helpful?
1 Thank Jason_chi
Manager_11525, General Manager at Extended Stay America - Austin - Downtown - Town Lake, responded to this review

I appreciate you taking the time to write a review of your experience with us. We appreciate the kind comments about our pleasant staff; however, we apologize that the room didn't meet expectations or our quality standards. As this hotel’s manager, I can assure you that I am working diligently with our entire staff to ensure your experience is not... More 

Tampa, Florida
2 reviews
5 of 5 stars Reviewed August 18, 2015

I had a wonderful stay, when I first arrived I got checked in quickly and was told about all of the things the hotel offered. The front desk staff Meagan and Cynthia were very nice and informational on everything!! Austin is a beautiful city with so much to explore. The rooms were comfortable and nice the house attendants were very... More 

Helpful?
Thank AlexisTampa
Manager_11525, General Manager at Extended Stay America - Austin - Downtown - Town Lake, responded to this review

The staff and I read your review, and would like to thank you for writing such wonderful things about our service and your experience in Austin. We are truly pleased we were able to exceed your expectations and provide you with a home away from home experience. Thank you again for your kind words. The staff and I would love... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Self-Serve Laundry
  • Free Parking

Additional Information about Extended Stay America - Austin - Downtown - Town Lake

Address: 507 S 1st St, Austin, TX 78704-1207 (Formerly Homestead Studio Suites)
Location: United States > Texas > Austin
Price Range: $125 - $232 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Austin - Downtown - Town Lake 2.5*
Number of rooms: 130
Reservation Options:
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Also Known As:
Homestead Studio Suites Austin - Downtown -Town Lake Hotel Austin
Extended Stay America Austin
Homestead Suites Austin
Austin Homestead Suites
Homestead Austin
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