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Extended Stay America - Austin - Downtown - Town Lake

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Extended Stay America - Austin - Downtown - Town Lake
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227 Reviews from our TripAdvisor Community

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Showing 221: English reviews
Austin, Texas
Level Contributor
31 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
1 of 5 stars Reviewed 3 weeks ago

We selected this hotel for a mid-length stay for a family member due to its great location. Sadly, the room was mediocre at best, and the service even worse. The "kitchen" was stocked with a laughable collection of dingy, crusted dishes of various types, almost as if someone had scoured local garage sales to outfit the hotel. Many of the... More 

Helpful?
Thank AustinSkier22
00esa, General Manager at Extended Stay America - Austin - Downtown - Town Lake, responded to this review

Thank you for your recent visit and for your feedback. We are sorry you had a substandard experience. Our team strives to make sure each guest has a pleasant stay, so I apologize we did not deliver. Thank you for pointing this out, as it will help us improve. We hope you will consider this an isolated incident and come... More 

Houston, Texas
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed June 14, 2016

Good place, good location. Just that the change in the way they keep cooking utensils and dishes at reception, available on demand, should be communicated at the time of check-in. Other than this, it was a pleasant stay.

Helpful?
Thank bobbyfaith
00esa, General Manager at Extended Stay America - Austin - Downtown - Town Lake, responded to this review

It was our pleasure having you as our guest at Extended Stay America Austin - Downtown - Town Lake. We are glad you enjoyed your overall stay and that you liked our location. Kitchenware for your suite is kept at the front desk to ensure cleanliness in your suite. Your feedback is appreciated, and we will be sure our front... More 

Melbourne, Australia
Level Contributor
34 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed May 10, 2016

We stayed in about 15 ESA all across the US and this was by far the best. Clean and spacious apartments with comfortable bed and useful kitchenettes. Staff were helpful to tourists such as us who had no clue of Austin. We stayed here for 4 nights and loved it - was just a short walk from downtown and 6th... More 

Helpful?
Thank StevenMez
Miami, Florida
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed April 25, 2016

We booked 2 rooms, because there were 5 of us visiting. The rooms were dirty. Halls were also dirty. I could go on and on, but honestly, we tried to get a different hotel after the first night and everything was sold out. If there were not 5 of us maybe we could have got out of there.I do not... More 

Helpful?
1 Thank Laurie M
Manager_11525, General Manager at Extended Stay America - Austin - Downtown - Town Lake, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. We strive to provide guests with all the comforts of home, so I am disappointed to hear about the room conditions you experienced. In response to your feedback, I am retraining our housekeeping staff and making sure we are frequently walking our property to... More 

Alpharetta, Georgia
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed April 20, 2016

Very simple suite with small kitchen served it's purpose, but was not in downtown. This is across the "bat" bridge from downtown but within walking distance. My room was never cleaned for the 5 nights that I was there and I had to ask for dishes and utensils. They provide coffee and prepackaged muffins and granola bars for breakfast. I... More 

Helpful?
1 Thank Sue E
Manager_11525, General Manager at Extended Stay America - Austin - Downtown - Town Lake, responded to this review

Thank you for taking the time to write a review of your stay. Please accept our apologies that we failed to explain our amenities upon check-in. We provide housekeeping services to guests staying eight or more nights; however, these services are always available upon request for an additional fee. While we no longer keep dishes in guest rooms, these items... More 

Columbus, Ohio
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed April 15, 2016

I've stayed at this location a number of times. It is always a good value and a great location. If you want to head Downtown or head South to enjoy SE Austin, this is a great location. I also put my parents up at this location a few times.

Helpful?
1 Thank Nate F
Manager_11525, General Manager at Extended Stay America - Austin - Downtown - Town Lake, responded to this review

I want to thank you for taking the time to post a review of your stay. I am thrilled that we were able to accommodate your needs with a home away from home experience! I truly appreciate your comments about our reasonable rates and convenient location. Once more, thank you for posting your review. We look forward to having you... More 

Copperas Cove, Texas, United States
Level Contributor
36 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed April 5, 2016 via mobile

Great Location, daytime staff were wonderful. Room was not clean, night time staff were non existent; zero service after hours. Within walking distance to a variety of food trucks and restaurants and Lyft rides to East 6th street were available and around $5-$7.

Helpful?
1 Thank Gina N
Manager_11525, General Manager at Extended Stay America - Austin - Downtown - Town Lake, responded to this review

Thank you for taking the time to write a review of your stay. I appreciate your comments about our staff; however, I apologize that we were unable to exceed your expectations. Please know that a member of our staff is always available. Between the hours of 11pm and 7am, please use the lobby phone to reach a staff member. In... More 

Norman
Level Contributor
33 reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed April 4, 2016 via mobile

Clean and comfortable enough but far from spic and span. Kitchen items (including coffee pot) need to be requested from the front desk. "Breakfast" is granola bars and packets of instant oatmeal. Very convenient to River, parks, restaurants and downtown.

Helpful?
1 Thank Arvabat
Manager_11525, General Manager at Extended Stay America - Austin - Downtown - Town Lake, responded to this review

I appreciate you taking the time to write a review of your experience with us. Please accept our apologies that we were unable to exceed your expectations. Still, I’m pleased to read that you had a positive stay overall and found our hotel to be a good value. Your feedback is very important to us, so thank you for sharing.... More 

Beaumont, Texas
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed March 7, 2016

Staff was nice and helpful. Hotel is pet friendly with enough space to take our dog outside. They offer a military discount, saving us nearly $100 for a two night stay! Room was clean and well finished, except for stained sheets (which was pretty gross). The bed and pillows were uncomfortable (luckily we brought pillows from home). The hotel was... More 

Helpful?
2 Thank Andrew A
Manager_11525, General Manager at Extended Stay America - Austin - Downtown - Town Lake, responded to this review

Thank you for providing us with details about your stay. I sincerely apologize for the cleanliness issues you experienced. In response to your feedback, I will work with our housekeeping staff and make sure our linens are up to standard. Please know that guest safety is our first priority, and I will be taking steps to ensure your experience is... More 

Fort Worth, Texas, United States
2 reviews
5 of 5 stars Reviewed February 27, 2016

This is a great hotel in a great location. The rooms were clean and spacious. Nicely decorated. I did run and get my own pillow, but otherwise the bed was comfortable (firm). Full size refrigerator. Good desk and counter space. The front-desk staff were friendly and helpful. Not a full-service hotel, so if that is what you want don't book... More 

Helpful?
Thank Carol M
Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Self-Serve Laundry
  • Free Parking

Additional Information about Extended Stay America - Austin - Downtown - Town Lake

Address: 507 South First Street, Austin, TX 78704 (Formerly Homestead Studio Suites)
Location: United States > Texas > Austin
Price Range: $125 - $196 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Austin - Downtown - Town Lake 2.5*
Number of rooms: 130
Reservation Options:
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Also Known As:
Homestead Studio Suites Austin - Downtown -Town Lake Hotel Austin
Extended Stay America Austin
Homestead Suites Austin
Austin Homestead Suites
Homestead Austin
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