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Extended Stay America - Austin - Downtown - Town Lake

292 reviews
#158 of 203 Hotels in Austin
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Traveler (23)
Room & Suite (18)
Dining (2)
Overview
  • Excellent11%
  • Very good18%
  • Average33%
  • Poor14%
  • Terrible24%
Travelers talk about
Free Wifi
Free Parking
Non-Smoking Hotel
Suites
Kitchenette
Pets Allowed
Wheelchair access
2.5 Star Hotel
All hotel details
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Rooms
Jan 28Jan 29
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1 room, 2 adults, 0 children
Standard Room
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Reviews (292)Write a Review
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All reviewscenter for the performing artszilker parkgreat ratebed was comfortablehotel is in a great locationwhataburgerstovebatcapital
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1 - 5 of 285 reviews
Reviewed 1 week ago

No housekeeping. The Breakfast is just a cereal bar, coffe and hot chocolate. There was a homeless in the front dor (Lobby). The front desk is not 24 hs. When you get late you open the Lobby door with your room Key.More

Review collected in partnership with Extended Stay
Thank resiqueira
Response from 00esa, Manager at Extended Stay America - Austin - Downtown - Town LakeResponded 1 week ago

We apologize for your disappointment with your recent stay at our hotel. Since we are an extended stay property, we provide housekeeping services to guests who stay for longer durations, however, we provide these services upon request for an additional fee. We have also discussed...More

Hotel's Favorite
Reviewed June 24, 2017 via mobile

I highly recommend Extended Stay on 1st Street. I stayed 2 nights. Bed and linens were quality, air conditioner was cold, room was modern and perfectly clean, free wifi, staff was efficient and warm, parking was free. Located in walking distance to downtown and I,...More

1  Thank Sharon M
Response from 00esa, General Manager at Extended Stay America - Austin - Downtown - Town LakeResponded June 24, 2017

Lisa, thank you for the wonderful review of Extended Stay America - Austin - Downtown - Town Lake. We are thrilled to read about your fantastic stay and how much you enjoyed all aspects of our hotel. We work hard to deliver a great experience...More

Reviewed 2 weeks ago

I read some terrible reviews on this place but thought I would try it anyway. I was pleasantly surprised by a clean room, comfortable bed and quiet surroundings. I would recommend this hotel for those that needed to stay downtown Austin for a reasonable price.More

Review collected in partnership with Extended Stay
Thank Gunnar G
Response from 00esa, Manager at Extended Stay America - Austin - Downtown - Town LakeResponded 2 weeks ago

Thank you for taking the time to share your feedback. We are pleased to know your were satisfied with your stay with us and that you liked the good value we offer. We appreciate you recommending us and look forward to welcoming you back soon....More

Reviewed December 14, 2017

Chose this hotel bc it was the least expensive and closest to Zilker Park. When they advertise breakfast, they mean oatmeal packs and granola bars. Good luck finding a spoon. The bathroom near the breakfast area is locked and you need to get a key...More

Thank Linamary69
Response from 00esa, Manager at Extended Stay America - Austin - Downtown - Town LakeResponded 5 weeks ago

We sincerely apologize for not meeting your expectations which led to a disappointing stay. While it’s always our attempt to deliver a pleasant visit for every guest, sometimes we fall short. Your concerns have been shared with each department involved in an effort to take...More

Reviewed December 14, 2017

This is a great location and the staff are always very helpful. Would recommend to all to give it a try. We have stayed several times over the past years and it has become our favorite "go to" place to stay in ATX!More

Review collected in partnership with this hotel
Thank 875vickies
Response from 00esa, Manager at Extended Stay America - Austin - Downtown - Town LakeResponded December 14, 2017

Thanks for being a loyal guest of Extended Stay America. We are delighted to know we met your expectations again and that you were especially impressed with our courteous associates. We appreciate you recommending us and look forward to many more visits from you. Sincerely,...More

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About
Amenities
Top amenities
Free Parking
Free High Speed Internet ( WiFi )
Hotel Amenities
Free Parking
Self-Serve Laundry
Room amenities
Microwave
Details
Price range
$118 - $285 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites
Details
Price range
$118 - $285 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites
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Traveler (23)
Room & Suite (18)
Dining (2)
Hotel & Grounds (13)
Bathroom (3)
Questions & Answers
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mathadchetan
April 22, 2016|
Answer
Response from Carol M | Reviewed this property |
I stayed there the last week of February with a group and there were no problems.
1
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mathadchetan
April 21, 2016|
AnswerShow all 2 answers
Response from Sue E | Reviewed this property |
You should call them and ask, I am not sure.
0
Votes
740happytraveller
April 14, 2016|
Answer
Response from Sue E | Reviewed this property |
Not that I know of, the cab ride was only $21
0
Votes
Room Tips
"Rooms away from 1st St and the front parking lot would be quietest."
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"Stay in another hotel for better rooms."
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"The back of the hotel backs on a creek, and is very quiet. The west side of the hotel is on a major street..."
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"Make sure you ask for kitchen gear before you go to your room--nothing is provided ahead of time!"
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