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This hotel is in a great location but somewhat shady. The staff was very friendly and nice. I woke at 4:18 to screaming in the hallway and elevator lobby on the 3rd floor - the fight continued outside between two women...........I went out early to...More
Thank Bland H
Response from 00esa, Manager at Extended Stay America - Austin - Downtown - Town LakeResponded 4 days ago
Bland, thank you for staying at our hotel. We are pleased to know you liked our associates & location and had a pleasant time with us. However, we are sorry you were unhappy with our breakfast offerings and for the noise issue you encountered. We...More
Hello Everyone, we were concerned after booking that the reviews were up & down. So we were high fiving ourselves when we found the room to be clean, large and just fine. Centrally walking distance to Austin and good parking is needed. We booked for...More
Response from 00esa, Manager at Extended Stay America - Austin - Downtown - Town LakeResponded October 5, 2018
Thank you for taking the time to share about your stay at Extended Stay America. We are thrilled to know you loved your room and that our great location was perfect for your needs. Your feedback will be shared with our Brand Leaders to assist...More
Hotel close to downtown & restaurants /breakfast is grab & go no hot food just coffee & muffins or oatmeal or grits in a packet so if you want hot breakfast gonna have to buy it at the restaurant or make it in your room/...More
Response from 00esa, Manager at Extended Stay America - Austin - Downtown - Town LakeResponded September 16, 2018
Thank you for taking the time to post a review. Although you were pleased with our ideal location, we are sorry you were unhappy with our grab-and-go breakfast offerings. Your concern has been shared with our brand leaders to determine new breakfast choices. We hope...More
There are a lot of nice places to stay in Austin so staying here must be an informed decision.
The hotel looks newer from the outside and the surrounding area is fine and without problems.
Inside the rooms are large and fairly clean. Mine had...More
Response from 00esa, Manager at Extended Stay America - Austin - Downtown - Town LakeResponded September 12, 2018
Thank you for your valuable feedback. It is very unfortunate that your experience did not reflect the quality that you expect from us. My team and we are working to address the shortfall addressed by you. We regret to have you let down on this...More
The worst experience of my life. I will never stay at this chain ever again and I'll tell all of my friends to do the same. "Breakfast", if you could call it that, consisted of coffee, a muffin and oatmeal. I don't know where they...More
Response from 00esa, Manager at Extended Stay America - Austin - Downtown - Town LakeResponded August 19, 2018
Thank you for being our guest and for sharing your thoughts about our hotel. Please accept our apologies for not meeting your expectations. We take comments like yours very seriously, so we are looking into where we went wrong and making changes to our processes...More