The staff is excellent, check in and out was quick and easy, the on-site restaurant is fabulous. The rooms were clean and the bed and pillows were comfortable. The floor was extremely quiet, no disturbances. The A/C was great and needed due to the heat.
Our family (2 adults, 1 senior, 2 teens) we loved staying at this hotel! Very clean, felt very safe. The adults loved the Stephen F Bar. Wonderful veranda to have cocktails and people watch on a gorgeous day! The restaurant was very good. The rooms were spacious and well maintained. The hotel has an old world theme with Texas style. Staff is very friendly! Thanks to Anthony at check-in, Kevin at the bar - excellent service! We had a nasty neighbor who left her howling/barking dog in the room - the hotel did an awesome job of calling the owner and getting it resolved quickly! World class service - all around. Thanks for a great stay, so happy to be able to travel again.
I would highly recommend staying here! The lobby was nice, and room was very clean. I stayed in a king size room with a beautiful view. Aaron and Jesus were very helpful during my trip. They were very friendly and ver professional!
Sitting in the lobby of the hotel and no one is able to check me in after I booked directly with the Royal Sonesta site and I’m told I have to wait for the front desk personnel to arrive. Unfortunately I really enjoyed this hotel and this will definitely be the last time I attempt to stay at this hotel. Unable to get in touch with any management and has the security guard at the front desk. Just got finished with a 6 Hour Car Dr. and deal with this and paid what I paid you’ve got to be kidding me!
I stayed at this hotel for a quick overnighter. I had a King Deluxe Room on the 5th floor. The room was clean and had plenty of space including a chair, sofa, ottoman, and desk. The bathroom was fine with a pedestal sink, shower, and makeup desk area. Check in was simple and the staff was friendly. There is a Roaring Fork restaurant on the ground level. I had a very nice steak from this restaurant. Location is at 7th Street and Congress. It’s very close to 6th Street where I was able to find lots of bars and live music…even on a Monday night! The only downside is they don’t serve breakfast on Monday and Tuesday mornings, so that wasn’t great. The work-out facilities were nice a spacious in their basement. I would definitely stay here again on my next visit to Austin.
I was there for a business meeting and was not given the discount rate. Asked 5 different people and all said they would take care of it. But at check out it was sorry we can not accommodate your request. If I booked on line I would save more than the rate I was charged. Very basic room at a premium price, I would not stay here unless I had to go to another conference. Staff was nice but unhelpful
I stayed here because they had a lap pool in the basement gym. Pool and gym were great. Pool is long enough to get a good work out. Gym is well equipped with a locker room. Hotel is not huge more like a boutique with an excellent location in the center of Austin so it’s possible to walk to a lot of sites . Service in the hotel was good. Our room was not available at check in so we paid $25.00 for an upgrade and had a mini suite with a large bathroom. Rooms were in good condition and clean. Price was a bit steep. Parking is $52 per night. If you have AAA they discount it.
Superb location. You cannot fault it. Despite being so close to the “action”, we didn’t hear any noise from our room… whether that was from the street or internally. Ie doors banging shut. Top 5 most efficient check in/ out’s we’ve experienced, EVER! 60’seconds and we were checked out and in a cab to the airport. Service was with a smile no matter the question or need. Breakfast was a little limited in choice but what was there, hit the mark. Good sized room with seating area and everything worked! Bathroom had decent pressure in the shower, nice towels, etc. toiletries were 3* but no biggie. Roaring fork onsite had a great atmosphere/ food/ drinks. Bar on 1st floor has a beautiful terrace for drinks. No food available after 10pm but they have crisps, etc downstairs you can buy. And everything on your doorstep until late, so no issue. Very pleasant stay and would book again, no question…
The location of the hotel is ideal and met the needs of my one night stay. My room was clean and tidy however the view afforded from the windows was less than expected as I had chosen the preferred option. Looking out over A/C units was not what I expected. The lack of an inhouse hotel channel on the TV was surprising as was the inability to check out directly from my room. No PPV option either so I had to peruse the Dish network offerings to pass time until I left for the JBJ concert. As for in room beverages, the only option was a Keurig type coffeemaker but the coffee offered was not to my liking, its taste was less than ideal. No alcoholic beverages available ensuite which is fine by me as I don't avail myself of them whenever I stay at a hotel but others may. I have not travelled since early 2020 but the occasions prior to that the hotels I had stayed at provided free bottled water - The Stephen F Austin Royal Sonesta Hotel did not. The staff I interacted with were very pleasant and professional but the room services offered lacked in my opinion. Overall for the price paid for the room I left a little underwhelmed. Would I stay again? Possibly but I would check out other hotels first before committing.…
Fantastic hotel with outstanding customer service. Traveled to Austin for an overnight solo vacation and had the pleasure of choosing this hotel. It was clean and quiet with enough activity if you wanted it. Great location! The front desk is amazing!! Shout out to Aaron who didn't blink an eye when I switched my room twice. I was mistakenly put in a room with a queen size bed when I'd requested King. When I called front desk Aaron made it right immediately. When I got to the new room I realized while yes the bed was bigger I really liked the room I was first put in and I went back downstairs to ask for my original room. They switched me again quickly with smiles and great customer service. Will Definitely stay here again.
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