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Extended Stay America - Austin - North Central

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Extended Stay America - Austin - North Central
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85 Reviews from our TripAdvisor Community

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There are newer reviews for Extended Stay America - Austin - North Central
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Showing 83: English reviews
Dallas, Texas
Level Contributor
37 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed July 22, 2015

Gamel who works the front desk is excellent at helping and giving directions!!!The Service was she main thing.it was very clean.I got the price on Price Line and it was very fair. I will stay here again on my next trip to Austin.

Helpful?
Thank Bowie23
Dallas, Texas
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed June 18, 2015

I have stayed at Extended Stay properties before but this one was really bad! Rooms were not clean, bathrooms were horrible! The entire place smells of garbage. Breakfast was a joke! There was some problem with the pipes in our room and we had to wait till the next day for them to repair it. Then there was a problem... More 

Helpful?
Thank Pallavi K

Travelers are raving about these Austin hotels

Aventura, Florida
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed May 26, 2015

"No smoking" room full of cigarette smell, fleas jumping everywhere, elevator is out of order and when you take stairs they are full of garbage. The breakfast is a joke with 2 oranges and 3 apples for the whole hotel and 6 people waiting for 20 minutes until front desk person went to brew the coffee. The room smell were... More 

Helpful?
Thank Boris K
Manager_11525, General Manager at Extended Stay America - Austin - North Central, responded to this review

I appreciate you bringing your experience to our attention. We strive to provide guests with all the comforts of home, so I am disappointed to hear about the cleanliness and service issues you experienced during your stay. To ensure that a situation like yours doesn't happen again, my team is being proactive in making sure our rooms and service meet... More 

Fort Worth, Texas
Level Contributor
41 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
1 of 5 stars Reviewed April 20, 2015

This was the filthiest dump we have ever been in. The smell was a cross between rotten eggs and years of stale smoke. The floors in the lobby haven't seen a vacuum cleaner in ages. The room was disgraceful. The floors have never seen a vacuum cleaner. One of the drawers had been ripped out of the cabinet area. The... More 

Helpful?
1 Thank James G
Manager_11525, General Manager at Extended Stay America - Austin - North Central, responded to this review

Thank you for your recent review of your stay. The situation you described regarding the condition of your room is truly regrettable. We are very sorry for your experience. I discussed your comments with the team, and we are making efforts to correct these issues by making sure we are thoroughly cleaning and inspecting rooms so they meet our company’s... More 

Level Contributor
65 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed March 22, 2015

The hotel rooms were clean. The hotel location is really good. near to all the attractions. The breakfast menu was very limited. the staff was polite and well informed. overall - if you book the hotel via online deal (plan at least 2-3 weeks before) then the hotel is really good.

Helpful?
1 Thank Mangesh P
1 review
1 of 5 stars Reviewed March 16, 2015 via mobile

When me and my gf checked in the lady (lobby attendant) was soooooo lazy.... and chewing her gum like a cow... i couldn't even try to be nice to the lady because she was so rude... ZERO ETIQUETTE... i will never return to this place... plus the hotel smelled horrible across from our room it smelled like if something was... More 

Helpful?
Thank Isabel M
Manager_11525, General Manager at Extended Stay America - Austin - North Central, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. The conditions of your room you described and the service you received are unacceptable, and I sincerely apologize for your experience. As this hotel’s manager, I can assure you that I have taken actions with our staff to ensure your experience is not repeated.... More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed March 3, 2015

I reached Extended Stay America on 28th Feb, 2015 night and checked into the hotel. They allocated me a room on the first floor (reception is on the second). I went to the room with my luggage (2 big suitcases and 1 carry on) and the card key would not work. There was no cellular network at that floor (T... More 

Helpful?
Thank Ajay R
Manager_11525, Manager at Extended Stay America - Austin - North Central, responded to this review

Hi there, I received a copy of your review, and wanted to take a moment to personally respond. The conditions of your room you described is unacceptable, and I sincerely apologize for your experience. As this hotel’s manager, I can assure you that I have taken action with our staff to ensure your experience is not repeated. We continually work... More 

Austin, Texas
Level Contributor
5 reviews
1 of 5 stars Reviewed March 3, 2015 via mobile

Every time we open the door to come into the room we have to kill cockroaches. The small sofa is disgusting and dirty. The smell upon entering the room will make you sick. We had to purchase air freshners to try and mask the odor. (it doesn't work) There was apparently no cleaning done to this room in a long... More 

Helpful?
Thank itsjusttara
1 review
4 of 5 stars Reviewed November 24, 2014

Britney went above and beyond in customer service. The manager Dan is awesome and took care of any issues immediately. Every employee there was friendly and professional. The grounds are well kept and I always see the "grounds keeper" busy keeping trash picked up. I really like the layout of the "suite". Room smelled fresh. My family stayed here a... More 

Helpful?
Thank keyfamly
1 review
5 of 5 stars Reviewed November 20, 2014

This is the best hotel in the world. Everything from the facilities to the staff is over the top. The staff is super friendly. They have the most delicious muffins in the morning. Although conveniently located it super quiet.

Helpful?
Thank Sam C
Manager_11525, General Manager at Extended Stay America - Austin - North Central, responded to this review

I want to thank you for taking the time to post a review of your stay. It's great to hear that you enjoyed your stay with us. I am so pleased to read that our staff was so friendly, and that you enjoyed the muffins that come with our grab-and-go breakfast. Thank you again for sharing your experience with us.... More 

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Amenities

Highlights
  • Pool
  • Free Parking
  • Room Service
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Free Breakfast
  • Meeting Rooms
  • Business Center with Internet Access
  • Self-Serve Laundry

Additional Information about Extended Stay America - Austin - North Central

Address: 8221 North I-35, Austin, TX 78753 (Formerly Extended Stay Deluxe - Austin - North Central)
Location: United States > Texas > Austin
Price Range: $78 - $142 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Austin - North Central 2.5*
Number of rooms: 118
Reservation Options:
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Also Known As:
Extended Stay Austin
Austin Extended Stay
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