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Extended Stay America - Austin - Northwest - Research Park

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Extended Stay America - Austin - Northwest - Research Park
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93 Reviews from our TripAdvisor Community

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There are newer reviews for Extended Stay America - Austin - Northwest - Research Park
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Showing 93: English reviews
Austin, Texas
1 review
5 of 5 stars Reviewed March 6, 2016

I'm a recovery addict. I have a criminal background that keeps me from getting a apartment here in Austin, Texas. Which is the greatest city still in America. But anyway! I stay here at this extended a ride the bus to work. One early morning leaving my room in the hallway I smelled a strong smell of crack. It bother... More 

Helpful?
Thank David B
Manager_11525, General Manager at Extended Stay America - Austin - Northwest - Research Park, responded to this review

Thank you for sharing your experience with us. I sincerely apologize for the inconvenience you experienced. Please know that we do not tolerate the use of illegal substances at our property. Once we are informed and we detect the substance, we follow a proper procedure to eliminate its use. Still, I am so glad to read that you had a... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed March 5, 2016 via mobile

My stay was great! A clean room, front desk staff was professional,kind, helpful... Ms. Doniece was the best! She always went over and beyond to make sure that I had everything I needed throughout my stay! All of her recommendations from activities, to where to eat was just home. Great stay! Great hospitality!

Helpful?
1 Thank Kawani J
Dallas, Texas
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed February 26, 2016

I arrived a little earlier that the normal check-in time and I was able to check into my room with no problems. The woman at the front desk, Donice, greeted me with a smile and was extremely helpful with the early check in process. She also gave a few recommendations as where I should grab a bite to eat around... More 

Helpful?
1 Thank vanessa j
Manager_11525, General Manager at Extended Stay America - Austin - Northwest - Research Park, responded to this review

The team and I appreciate your wonderful remarks. It’s great to read that we were able to accommodate your needs with our convenient amenities and exceptional customer service! Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. More 

1 review
5 of 5 stars Reviewed February 17, 2016

This hotel has gone through major renovations that have consistently improved the quality of a guests stay. The room was divided into two sections with the bedroom and bathroom in one section and the living room and kitchenette in the other. Both have nice flat screen televisions, the mattress is very comfortable, and the furniture was modern and stately. The... More 

Helpful?
Thank Robert H
Manager_11525, General Manager at Extended Stay America - Austin - Northwest - Research Park, responded to this review

I want to thank you for taking the time to post a review of your stay. I am thrilled that we were able to accommodate your needs with a home away from home experience and exceptional customer service! Once more, thank you for posting your review. We look forward to having you visit with us again in the future. More 

San Antonio,TX
Level Contributor
29 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
4 of 5 stars Reviewed November 17, 2015

My room was clean. It had 2 TV's. I did not think this hotel was dirty at all. Friendly staff. It is in a nice area to go walking around. Quite wooded with ample parking. I would definitely stay here again.

Helpful?
Thank barneysweatshirt
Manager_11525, General Manager at Extended Stay America - Austin - Northwest - Research Park, responded to this review

I want to thank you for taking the time to post a review of your stay. I am thrilled that we were able to accommodate your needs with a home away from home experience! The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future! More 

Austin, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed November 3, 2015

The service is so bad..it says smoke free hotel and the room they gave us was smelling badly of cigarette..we called them immediately for a different room and the lady at front desk said they have only one room available and when we went into other room, it had plumbing issues with the sink..the water was not draining, the kitchen... More 

Helpful?
1 Thank sl m
Manager_11525, General Manager at Extended Stay America - Austin - Northwest - Research Park, responded to this review

Thank you for taking the time to write a review of your stay. The room conditions you described are unacceptable, and I sincerely apologize for your experience. While we no longer keep dishes in guest rooms these items are available upon request at the front desk. In response to your feedback, I am making sure we are thoroughly inspecting our... More 

Austin, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed August 8, 2015

I really enjoyed the large size of the suite and furnishings. The bedroom was separated by doors and suite room had a fold out couch, and second TV. Kitchen included a stove top. Lots of shelf space for temporary storage.

Helpful?
1 Thank Corey S
Manager_11525, General Manager at Extended Stay America - Austin - Northwest - Research Park, responded to this review

Thank you for taking the time to write a review of your stay. I'm so pleased to hear that you enjoyed our spacious rooms and all the amenities our hotel has to offer. I am glad we were able to accommodate your needs with a comfortable stay. Thank you for choosing Extended Stay Hotels. We hope to see you again... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed June 24, 2015 via mobile

It was a pleasant stay for the price we paid for the roon, plenty of space. Would stay there again if we take a trip in Austin again. It was pretty centrally located near things that you would need while on your trip.

Helpful?
1 Thank Kimberlysexy
Manager_11525, General Manager at Extended Stay America - Austin - Northwest - Research Park, responded to this review

Thank you for taking the time to write a review of your stay. I'm so pleased to hear that you enjoyed our spacious rooms. I’m thrilled we were able to accommodate your needs with a great value! Thank you again for sharing your experience with us. We look forward to welcoming you back in the future! More 

Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed June 2, 2015 via mobile

Had to stay at this hotel due to all of the bookings closer in the Austin area. Says its newly renovated, but doesnt really look like it. When we arrived they were installing locks on the door. Good part about staying is they have flatware and cookware. Its within driving distance less than 10 miles to the Domain for shopping... More 

Helpful?
1 Thank Evelyn A
Manager_11525, General Manager at Extended Stay America - Austin - Northwest - Research Park, responded to this review

Thank you for taking the time to write a review of your stay. I am disappointed that we were working on our locks during your stay and that it gave you a negative opinion of the hotel. Please accept my apology. I am grateful for the feedback you provided so we are able to continually improve our hotel. If you... More 

Texas
Level Contributor
65 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
3 of 5 stars Reviewed June 1, 2015

We stayed here two nights. After reading the reviews, I was a bit concerned, but it turned out to be okay. Yes, the breakfast is on the skimpy side, and the check in lady was not very cordial, but the room was clean and comfortable, and the separate living/sleeping area nice. I got the room via Priceline "Express" rate of... More 

Helpful?
Thank JoeSchlambe
Manager_11525, General Manager at Extended Stay America - Austin - Northwest - Research Park, responded to this review

I appreciate you taking the time to write a review of your experience with us. I sincerely apologize that our front desk staff was not very friendly to you, and also that you were disappointed with our grab-and-go breakfast offering. Your comments will be very helpful as we continue to improve our guest experience. Thank you again for providing your... More 

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Near Extended Stay America - Austin - Northwest - Research Park

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Room Service
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Paid Wifi
Services
  • Free Parking
  • Self-Serve Laundry
  • Room Service
  • Meeting Rooms
  • Business Center with Internet Access

Additional Information about Extended Stay America - Austin - Northwest - Research Park

Address: 12424 Research Blvd, Austin, TX 78759-2315
Location: United States > Texas > Austin
Price Range: $86 - $169 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Austin - Northwest - Research Park 2.5*
Number of rooms: 120
Reservation Options:
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Also Known As:
Extended Stay Deluxe Austin-Northwest-Research Park Hotel Austin
Extended Stay Austin
Austin Extended Stay
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