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My vehicle was broken into & items stolen. Reported it to main desk & said management will contact me. Never did. I asked for surveillance footage. They didn't know if they had this security but told me to make a police report. There is no...More
Checked in to my huge 1 bedroom suite and it's awesome especially at the cheap rate I got it at! Ms. Brittany White was very pleasant and super accommodating. Was a warm welcome. Have to say so far so good!More
Thank Kimberly H
Response from Manager_11525, Manager at Extended Stay America - Austin - Northwest - Research ParkResponded January 17, 2017
The team and I appreciate your remarks. It is good to know you valued the spaciousness of your room for the affordable price you paid. Also reading on the great level of customer service you received from our staff is satisfying. Thank you again for...More
All the drawers and cabinets were open when I arrived, as was the folding bed. Look like they had just fumigated. Fire alarm outside of room went off at 11:45 pm. No coffee maker in room. Dirt on bathroom floor. Coffee and granola bars for...More
This place is a disaster. I arrived to find out that my reservation was given away (despite the email indicating it was guaranteed) and it took more than an hour to find a room. The man at the front desk was a new hire and...More
Thank Chris M
Response from Manager_11525, Manager at Extended Stay America - Austin - Northwest - Research ParkResponded October 31, 2016
I appreciate you taking the time to write a review of your experience with us. I am sorry to hear that your reservation was cancelled due to overbooking. To prevent this from happening again, our team is making sure to be in contact with our...More
Spacious, quiet and clean room. Friendly and helpful front desk staff. Room has all necessary cookware, refrigerator, microwave etc for a long period of stay. Effective management team. Overall had very good experience staying in this hotel multiple times.More
Thank Lu & H
Response from Manager_11525, Manager at Extended Stay America - Austin - Northwest - Research ParkResponded October 28, 2016
Your feedback is important. Thank you for sharing. We are glad you valued the spaciousness and cleanliness of your room, and that the fully equipped kitchen was beneficial during your stay. Thank you again for sharing your experience with us. We would love to see...More
$76 - $119 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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Also Known As
Extended Stay Deluxe Austin-Northwest-Research Park Hotel Austin ,