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Extended Stay America - Austin - Northwest - Research Park

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Extended Stay America - Austin - Northwest - Research Park
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93 Reviews from our TripAdvisor Community

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Showing 93: English reviews
Houston, Texas
2 reviews
1 of 5 stars Reviewed 2 weeks ago via mobile

I traveled with my family for graduation celebration and this was by far the worst hotel I've every been to. It reminded me of the hotel on on American horror story. It was hot, smokey and quite creepy. We stayed all of 30 minutes and demanded a full refund which we got and rebooked at the Domain.

Helpful?
Thank Aknit05
Manager_11525, Manager at Extended Stay America - Austin - Northwest - Research Park, responded to this review

Thank you for your recent review of your stay. I am sorry to hear that the hotel was smokey and creepy to you when you visited. I will discuss further with my team on how to prevent guests from feeling the way you’ve felt. Thank you very much for providing us with your feedback. If you have any additional feedback,... More 

1 review
1 of 5 stars Reviewed 3 weeks ago

I booked this room through price line and regret to say I didn't read through all of the reviews and took the 3 out of 5 stars to be a good sign. The guy who checkede in was nice, however he proceeded to tell me how bad smoking us for you and went on and on about for a good... More 

Helpful?
Thank Kyung S
Manager_11525, Manager at Extended Stay America - Austin - Northwest - Research Park, responded to this review

I appreciate you taking the time to write a review of your experience with us. I am so disappointed that the carpet in your room was dirty, the room smelled like smoke, and the breakfast was sub par. Please accept my apology. As this hotel’s manager, I can assure you that I have spoken to my team members to ensure... More 

Texas
Level Contributor
65 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
2 of 5 stars Reviewed 4 weeks ago

I have stated at this property five other times, and was always pleased. Not this time. Light bulb missing from bedside lamp, bathroom had burned out light and was dangerously dark, one remote for two TV sets (a remote that did not work), and worst of all people partying and children screaming in the pool outside our window until 11:30.... More 

Helpful?
Thank JoeSchlambe
Manager_11525, Manager at Extended Stay America - Austin - Northwest - Research Park, responded to this review

Thank you for your recent review of your stay. I am sorry to hear that the guests were partying all night in the pool area. I also want to apologize about the staff not available at the front desk. In response to your feedback, I am going to make sure the staff knows to address guest disturbances in a timely... More 

Dallas, Texas
Level Contributor
24 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 stars Reviewed 4 weeks ago via mobile

Went on Hot wire to look for a reasonable hotel and found one. 2 out of three people gave it a good rating. When you use hot wire, you never know what hotel will come up. We were only staying one night and we didn't get back to the hotel until 8:30 that night. The hotel room is fairly big... More 

Helpful?
Thank Perramason
Manager_11525, Manager at Extended Stay America - Austin - Northwest - Research Park, responded to this review

The staff and I read your comments about your stay with us. I am happy to read your remarks about the room layout. However, I am very sorry that the water for the shower was too hot. To uphold our company's high standards, we will make sure the water temperature is set correctly. Thank you very much for providing us... More 

Los Angeles, California
2 reviews
5 of 5 stars Reviewed July 18, 2016 via mobile

This hotel is a great value for the money. I have stayed here many times and the customer service is second to none. Management on down, go out of their way to meet your needs. Room is almost like a small 1 bedroom apartment. Pool is nice and they have laundry room, fitness center. It is loocated next to lots... More 

Helpful?
Thank sterling s
Manager_11525, Manager at Extended Stay America - Austin - Northwest - Research Park, responded to this review

We appreciate you taking the time to write such a positive review about your stay. I am pleased to read that we provided not only excellent customer service, but also accommodations to your liking for an affordable price. Once more, thank you for posting your review. We look forward to having you visit with us again in the future. More 

Houston
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed July 10, 2016

July 10, 2016. I chose this place because of all the high reviews and it was going to be close to my new job so I was very excited. I am starting a new job here in Austin and I'll be moving up in this area as well so I needed a temporary place to call home while I'm waiting... More 

Helpful?
1 Thank blacklt5
Manager_11525, Manager at Extended Stay America - Austin - Northwest - Research Park, responded to this review

Thank you for providing us with details about your stay. We strive to provide guests with all the comforts of home, so I am disappointed to hear that the cleanliness of your room was not up to standards. Your comments were reviewed by the staff, and we will make sure your experience is not repeated. The staff and I appreciate... More 

Austin, Texas
1 review
5 of 5 stars Reviewed June 24, 2016

I am building a home and need a temporary home. I chose ESA Northwest. They have one and two bedroom suites which are reasonably priced. It is very clean and well cared for. Donice is the front desk person whom I deal with most times and she has always been very helpful and professional. I would highly recommend this hotel.

Helpful?
Thank SandyC052763
Manager_11525, Manager at Extended Stay America - Austin - Northwest - Research Park, responded to this review

Thank you so much for sharing your experience with us. It's great to hear that you had a great stay with us. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. More 

1 review
4 of 5 stars Reviewed June 24, 2016

It was nice to have a suite and hide a bed sofa in the living room. Having the kitchen was so handy. . Pool and barbeque grill were an added bonus. Donice at the front desk was very helpful. Overall great stay.

Helpful?
Thank Jan K
Manager_11525, Manager at Extended Stay America - Austin - Northwest - Research Park, responded to this review

Thank you for posting a review of our hotel. I am glad that you found our hotel to be affordable and convenient. As well, it's great to know that you enjoyed your fully equipped kitchen, our pool and our helpful staff during your visit. I will be sure to share your kind remarks with our team. Thank you for choosing... More 

Austin, Texas
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed June 2, 2016

We were here in march 2016 for one week when we landed in austin directly from India...Office has booked this hotel with kitchen room..Stay was good..they provide complimentary breakfast mrng 6-9 ..Staying in a hotel with toddler was a scary thought untli we saw this hotel room... It was like a studio apartment..2 rooms with a kitchen.. each room had... More 

Helpful?
Thank mridulakalyan
Manager_11525, General Manager at Extended Stay America - Austin - Northwest - Research Park, responded to this review

I want to thank you for taking the time to post a review of your stay. I am thrilled that we were able to accommodate your needs with a home away from home experience! It’s great to read that you enjoyed our spacious rooms, fully equipped kitchens, and all of the convenient amenities our hotel has to offer. Once more,... More 

Austin, Texas
1 review
5 of 5 stars Reviewed May 27, 2016 via mobile

I truly love this place everyone who works here is so so awesome the rooms are also wonderful I truly enjoyed the stay wonderful work staff they are some wonderful people to all people that's visiting and would want a wonderful place where the rooms are nice quiet and loving staff I recommend this place

Helpful?
Thank mshonore
Manager_11525, General Manager at Extended Stay America - Austin - Northwest - Research Park, responded to this review

I want to thank you for taking the time to post a review of your stay. I am thrilled that we were able to accommodate your needs with a home away from home experience and exceptional customer service! The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Near Extended Stay America - Austin - Northwest - Research Park

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Room Service
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Paid Wifi
Services
  • Free Parking
  • Self-Serve Laundry
  • Room Service
  • Meeting Rooms
  • Business Center with Internet Access

Additional Information about Extended Stay America - Austin - Northwest - Research Park

Address: 12424 Research Blvd, Austin, TX 78759-2315
Location: United States > Texas > Austin
Price Range: $91 - $177 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Austin - Northwest - Research Park 2.5*
Number of rooms: 120
Reservation Options:
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Also Known As:
Extended Stay Deluxe Austin-Northwest-Research Park Hotel Austin
Extended Stay Austin
Austin Extended Stay
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