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Room & Suite (228)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
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What you can expect during your stay
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
Updated 05/10/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from W Austin
Updated 05/10/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#44 of 241 hotels in Austin
Location
4.8
Cleanliness
4.7
Service
4.5
Value
3.9
Travelers' Choice
GreenLeaders Gold level
Book a stay at W Austin and live it up in the "Live Music Capital of the World." Our luxury hotel in Austin, Texas is nestled downtown next to the world-famous Austin City Limits. When your busy day in our city comes to an end, curl up on your own ultra-comfortable W Bed. Order in-room service and watch the latest series on your flat-screen TV. You love to discover new things when you travel. Let the W Austin be your guide.
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Property amenities
Electric vehicle charging station
Wifi
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Evening entertainment
Patio
Pets Allowed ( Dog / Pet Friendly )
Valet parking
Paid wifi
Pool / beach towels
Outdoor pool
Fitness / spa locker rooms
Restaurant
Breakfast available
Breakfast in the room
Outdoor dining area
Special diet menus
Poolside bar
Nightclub / DJ
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business center
Spa
Body wrap
Couples massage
Facial treatments
Foot bath
Head massage
Manicure
Massage
Pedicure
Steam room
Waxing services
Baggage storage
Concierge
Newspaper
Non-smoking hotel
Outdoor furniture
Sun deck
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
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Room features
Bathrobes
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Room service
Safe
Seating area
Sofa
Telephone
Bottled water
Iron
Private bathrooms
Wake-up service / alarm clock
Minibar
Flatscreen TV
On-demand movies
Radio
iPod docking station
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Trendy
Modern
Languages Spoken
English, Spanish
Location
Full view
100Great for walkers
Grade: 100 out of 100
158Restaurantswithin 0.3 miles
50Attractionswithin 0.3 miles
Contact
200 Lavaca St, Austin, TX 78701-3928
Getting there
Rental CarsSee rental cars from $35/day
1427Reviews5Q+A100Room tips
Reviews
Traveler rating
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- 48
Time of year
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- English
Popular mentions
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Most Recent
First off, I've been Titanium Elite for years, and I requested a corner room upgrade at The W prior to arrival and the points were deducted from my Bonvoy account. I was in an accident the previous week and wanted the tub for soaking in the evening. Upon check-in I was told no corner upgrade rooms were available that week. Later that day two of my male peers were both provided corner upgrade rooms without asking, one was Titanium Elite and the other is a lower level Bonvoy. I can't believe this Marriott property treats single women guests like this! Since there was no material in the room stating hour of the restaurant/pool/spa, I asked the staff about hours of operation, but the two individuals at the front desk were unable to answer. I went to the spa multiple times, but nobody was available at the spa desk either, so I was unable to use those facilities during my stay. The hotel is purposely kept dark, which is a little strange. The room was clean, the bed was comfortable, however, the sheets did not cover the whole bed and had holes. The furniture was trying to be modern chic but was uncomfortable. The shampoo/conditioner were Bliss products, but were old and smelled bad.…
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Date of stay: June 2022Trip type: Traveled on business
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Brian L, Guest Services / Front Office at W Austin
Responded Jul 2, 2022
We appreciate your feedback and loyalty as a Titanium Elite guest, and am disappointed to hear that your experience fell short of your - and our own - expectations. We always do our best to provide each Elite member with a complimentary upgrade based on availability and I'm sorry that we were not able to accommodate that for this past trip. Your comments will be reviewed with our team to ensure that all of our Talent are aware of the hours of operation for our different amenities and can readily assist with any question or inquiry. It would be our pleasure to serve you again when your travels bring you back to Austin so we can provide you with a better experience.
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Not the Best W! Still a quality location, but the JW is significantly nicer room quality. Price about the same unless the JW has a convention in town. As always quality linens and towels and good shower water pressure. The suite was decently equipped and had nice balcony furniture that was very comfortable. Balcony is tight and not very spacious.
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Date of stay: May 2022Trip type: Traveled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Parked at The W Hotel to visit a friend. The valets Collin and Jordan were quickly attentive, friendly and gave some good food recommendations for lunch. Will definitely use the wheels service again at The W.
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Date of stay: May 2022Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Great service showed up for a meeting with Google an one of the valets caught me psyching myself up an helped me with some words of encouragement. Overall colin and Jordan are very lovely an charming young men I wish them the best in there endeavors as then did mine
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Date of stay: May 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Marriott Lifetime Platinum and currently here in the hotel on a work trip. The location is the best imaginable and the service is good and consistent with the W brand (though some hiccups at check-in with the team not offering the Platinum perk options). The room is nice and overlooks the water making it super attractive and nice to wake up to. The WET Deck is also great - and while drinks are overpriced, it is a fun destination for both partying over the weekend and relaxation during mid-week sunset times. The problem was really at the Trace restaurant. I was having a breakfast with a collegaue ordering their Chorizo Omelette priced at $17 + tax and tip and not including coffee. the dish showed up with 2 clearly paced and horrifically visible pubic hairs in the dish, curling their way through the sauce. The kind waitress was called, apologized and took the dish - returning after 10 minutes with the dish and a kind quick apology. Clearly, not all the dish has been remade as the chorizo at this point was overcooked and the potatoes cold. No compensation, no offer for additional items, no attempt to cover the meal after trying to feed us hair from the chef's intimate parts for breakfast. Disgusting, unacceptable, and unprofessional from a hotel at this level.…
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Date of stay: April 2022Trip type: Traveled on business
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
Response from Brian L, Guest Services / Front Office at W Austin
Responded Apr 22, 2022
We appreciate your feedback and sincerely apologize. Our Beverage & Food leaders have been made aware of this issue and we will address this with our team to ensure this remains an isolated issue.
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This hotel is a shell of what it used to be. Worn down. Outdated. Rude people. It's horrible. I will never stay here again, and as a Titanium member, and lifetime platinum, may give up Marriott overall. It is that bad. Avoid at all costs.
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Date of stay: April 2022Trip type: Traveled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from marisa nunez, Other at W Austin
Responded Apr 16, 2022
Thank you for your feedback. We will share with hotel team in an effort to improve on our services.
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I needed some changes to my booking to my March reservation and I have to say that the Front Office Manager, Andrew Robinson was so helpful. He was professional and had a positive 'can do' attitude. This type of service makes travel a pleasurable experience!
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Date of stay: February 2022Trip type: Traveled on business
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
This hotel offers calm and relaxing vibe! Very clean with PHENOMENAL front desk service and valet! People who travel know that miserable front desk staff can lead to miserable experience! You don't have to worry about that here. Room had simple but modern furnishings(loved the sink), the view was perfect, hotel in convenient location located next to a mini grocery market and walking distance to most of the hot spots in downtown Austin. Cons No hot tub Pool is really just a wading pool- so unless your going to just layout, not much point As others mentioned parking is outrageous, but all hotels charge the same Overall highly recommend !! My go to next time I am in Austin.
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Date of stay: February 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
When you stay at a W, you expect a luxury experience. This stay failed the basics of a 2 star hotel. A small thing like toiletries can ruin a night. They failed to let us know that they were out of conditioner. I was in the shower already when I noticed. My husband called down to get some sent up , but apparently they are having an issue with their vendor. You would think they had backup vendors…. So my long hair took about 10 minutes to detangle, normally takes 30 seconds. Not to mention the damage from breakage and loss from the detangling. I’m not sure if a professional keratin treatment will even help at this point.
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Date of stay: January 2022Trip type: Traveled with family
Room Tip: Bring your own conditioner
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Brian L, Guest Services / Front Office at W Austin
Responded Jan 3, 2022
We appreciate your feedback and are sorry to hear about this experience. We are working with our vendors to receive our standard items back in stock as quickly as possible, and alternatives in the meantime. I hope you enjoyed the other aspects of your stay and we look forward to welcoming you back in the near future!
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My wife and I visited this location to celebrate our anniversary. To sum it up in one word…OUTSTANDING! From the location, to the decor, to the customer care, we were pleasantly surprised. Joanna went out of her way to ensure our stay was memorable!
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Date of stay: December 2021
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
PRICE RANGE
$350 - $585 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
w austin hotel austin
LOCATION
United StatesTexasAustin
NUMBER OF ROOMS
251
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Claim Your Listing Frequently Asked Questions about W Austin
Which popular attractions are close to W Austin?
Nearby attractions include The Moody Theater (0.04 miles), Austin City Limits Live (0.03 miles), and Stevie Ray Vaughan Statue (0.3 miles).
What are some of the property amenities at W Austin?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at W Austin?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at W Austin?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
What are some restaurants close to W Austin?
Conveniently located restaurants include Truluck's Ocean's Finest Seafood & Crab, Red Ash, and Group Therapy.
Are there opportunities to exercise at W Austin?
Yes, guests have access to a pool, a fitness center, and locker rooms available in the fitness center during their stay.
Is W Austin located near the city center?
Yes, it is 0.3 miles away from the center of Austin.
Are pets allowed at W Austin?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does W Austin offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at W Austin?
The staff speaks multiple languages, including English and Spanish.