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Bring everything. Minimal amenities but very clean. Our stay would had been nicer if not for the manager Vanessa. She's extremely rude and makes you feel very un-welcome. When I made my reservations, I had booked a day to early. She was very un-cooperative &...More
Thank Anita C
Response from Julia R, Guest Relations at WoodSpring Suites Austin AquariumResponded 2 weeks ago
Thank you for the review and tips for other travelers about bringing or planning to buy cookware or other items wanted during their stay. You are right that we keep things simple at WoodSpring Suites so guests can choose and pay for only the specific...More
WoodSpring Suites offers very low nightly rates - < $50 a night for an extended stay. That is the good news ! So while this place is clean and tidy it is also very stark.
The bad news is that the facility is basic in...More
Response from Jason A, Guest Relations Manager at WoodSpring Suites Austin AquariumResponded April 3, 2018
" Thank you for your review. We value your feedback and are sorry to hear that our hotel did not provide you with the amenities you expected. We know most hotels provide daily cleaning, cookware, toiletries and other amenities so that is a natural expectation....More
Good location and Price is very competitive. If you are a price conscious / budget traveler and looking for a basic no-frills accommodation, this is a right place for you.
Customer Service- Concept is unknown to the front desk staff (many times, their main recepton...More
Response from Julia R, Guest Relations Corporate Liaison at WoodSpring Suites Austin AquariumResponded February 26, 2018
Thank you for taking time to review our hotel. We are very sorry that you had a negative experience during your stay with us. Our goal is to provide every guest with a hospitable environment that is affordable, clean, and simple. It sounds like we...More
Just moved to the area. This place is located so you can get anywhere with ease. The staff is so amazing! They are not only willing to share their knowledge, but they have helped me complete business from back home. The rooms are nice and...More
Management response:Responded August 11, 2017
We appreciate the time to review our property. At WoodSpring Suites, we take great pride in our property and our guests. It is a pleasure to serve you and our guests.
Thank you, we look forward to your future stays!
Well....the hotel is clean; the staff are VERY pleasant (really nice and competent people); and the rates are low - about $60 a night. And if that is all you are looking for this place will be fine. That's why I gave it two stars...More
1 Thank Shanghai_Traveller1
Management response:Responded July 31, 2017
Thank you for your review. As we move forward we look to continue to serve our guest in new manners, and your suggestions are appreciated. Safe travels in the future. Vanessa Gomez-WoodSpring Suites, General Manager