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WoodSpring Suites Austin Aquarium

Expedia.com$74*
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06/04/2017 06/05/2017
1 room 2 adults 0 children
$84*
$74*
$84*
$84*
$74*
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WoodSpring Suites Austin Aquarium
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63 Reviews from our TripAdvisor Community

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Showing 62: English reviews
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Andrews, TX
Reviewed 3 days ago NEW

Booked through woodspring.com, which does not give you an option for smoking vs. non-smoking. I was on a smoking floor, and while the hallway stunk, the room absolutely reeked. When I got back home, all of my clothes smelled like a casino barstool seat cushion. The stink permeated everything. Other than that, I don't really have any complaints. I had...

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Helpful?
Thank TXsandals
Management response:

Thank you for taking a moment review the property. Your details are appreciated and I would love to discuss the topics further in conversation. Please feel free to reach me upon your best time fit. We strive for excellence and would love to gain your confidence in WoodSpring Suites. --Vanessa Gomez, GM

Reviewed April 4, 2017 via mobile

I am very pleased with this property. The location is fantastic, close to everything we needed to get going with a long term stay. The rates are very reasonable, and booking in advance saves even more. The accommodations are clean and comfortable and the staff is very helpful over the phone and in person. I spoke with Nicole multiple times...

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Helpful?
Thank fhill519
Management response:

Thank you for expressing your experience with our hotel. We work hard ensuring each guest is provided with a memorable stay. I and the team look forward to providing you with continued "welcoming" service.

Chicago, Illinois
Reviewed March 8, 2017

plastic on the mattress turned us off. Doors opening and closing all night long, keeping us awake. Smell of marijuana throughout the evening. Checked out and got another hotel. initially would not refund money but did receive with Epedia's assistance.

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Helpful?
2Thank Doreen H
Management response:

Thank you for taking a moment to review our property. Please feel free to contact us directly if you like to further discuss the topics listed.

Reviewed March 8, 2017 via mobile

I would like you to know you have dedicated workers. 2 dedicating workers one name is Chris and the other one is tremania.she was great. Room look very clean .Chris went above his job to help me while attending to the front desk. Costumer service was great on all levels. As I waited for the Manger to return from lunch...

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Helpful?
Thank Donyetta C
Management response:

We are glad to know our staff gave exceptional service. WoodSpring Suites looks forward to your next visit with us. Thank you for your review!--Vanessa Gomez, General Manager

San Antonio, Texas
Reviewed February 25, 2017 via mobile

I stayed for one night. the hotel was nice and clean, they front desk people were friendly. only thing I DIDN'T like was 3 things. 1) when I went to take a shower, there were hairs on the wall. 2) they have stoves (a plus) but I think the person next to me burned something, and my whole room smelled...

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Helpful?
Thank diana M
Heather L, Guest Relations Manager at WoodSpring Suites Austin Aquarium, responded to this review

We appreciate you taking the time to provide us with your customer insight. We are glad you found most of your stay to be a positive experience. We apologize for the inconveniences you did have during your stay with us. The matters at hand will be addressed. Thank you for choosing WoodSpring Suites, and hope you will give us another...

Reviewed February 20, 2017 via mobile

My fiancé and I were going to stay with a friend while we were traveling to Austin for the weekend but plans changed as we arrived and found out she had cats which both of us are allergic to. We ended up finding a last minute hotel 15 minutes away from downtown and it worked out perfectly. The front desk...

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Helpful?
Thank Ashhmorgann
Management response:

We are happy to provide you a great stay on your weekend travels. WoodSpring Suites looks forward to giving you and all guests a pleasurable experience. Thank you, Vanessa Gomez

Austin, Texas
Reviewed January 30, 2017

An excellent, last minute surprise for business trip. Close to major highways; good food options within walking distance. Close to Walmart | HEB for longer term stays. Quiet though close to highway. Good wifi - cable selections. Exceptional, professional, thoughtful management and staff. Well maintained property with eye for detail. I will use WoodSpring again.

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Helpful?
Thank D_Trip5
Heather L, Guest Relations Manager at WoodSpring Suites Austin Aquarium, responded to this review

We enjoyed having you at our hotel, thank you for the 5 star review! We're glad you enjoyed your stay and all of our amenities were beneficial to you!

houston
Reviewed January 28, 2017

The hotel was in an OK area with a bunch of other low-mid hotels. On I183N Very close to Hwy 45 where there's a ton of eating places. It was clean, felt safe, had locked card-key entry, comfortable. AC worked OK and quiet. Room amenities low, no coffee maker, no hair dryer, no shampoo, just soap. Weekly sheet and towel...

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Helpful?
1Thank chckmate8
Heather L, Guest Relations Manager at WoodSpring Suites Austin Aquarium, responded to this review

We apologize for the inconvenience but I'm glad that it didn't have a big impact on your stay with us. We appreciate your feedback and hope to see you again the next time your travels bring you to our area.

Austin, Texas
Reviewed January 22, 2017 via mobile

First I'd like to start off by saying that this suite has the most exceptional and friendly staff in the area. Thomas and Mike are extremely courtesy and make sure to provide you with an astounding feeling of hospitality. In addition, the rooms, hallways, bathrooms and guest laundry are always upright and exemplary. A+ to this amazing suite and it's...

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Helpful?
Thank salenza
Heather L, Guest Relations Manager at WoodSpring Suites Austin Aquarium, responded to this review

We are so pleased that you had an exceptional stay with us. Thank you for taking the time to let us know. We hope you have the opportunity to visit us again.

Reviewed January 21, 2017

Excellent is a good word to describe those who run every detail of this hotel - I have traveled over the last five years and stayed a countless hotels, theses folks - Thomas, Tera and all staff are the exception of exceptions. What I'm trying to say is that from every detail of the room to the halls to the...

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Helpful?
Thank Johny Q
Heather L, Guest Relations Manager at WoodSpring Suites Austin Aquarium, responded to this review

On behalf of our entire staff here at WoodSpring Suites we would like to thank you for staying with us and we hope to see you again when your travels bring you back to the area.

Questions? Get answers from hotel staff and past guests. Ask a question

22 photos of this hotel

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06/04/2017 06/05/2017
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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Accessible rooms
  • Suites
  • Smoking rooms available
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Free Parking
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
WoodSpring Suites Austin Aquarium (formerly Value Place Austin Northwest) is a new kind of extend-stay hotel. Our hotels are comfortable, our rooms are well-priced, and our customer service makes every guest feel welcome. If you need a hotel for a few nights, a week, or longer - you'll save more money the longer you stay with us. Free wi-fi and access to guest laundry and vending help you relax while away from home. WoodSpring Suites. It's Simple. Done Better. Limited front desk hours - use a courtesy phone in the lobby or guest room for 24/7 guest support (including check-in) from our friendly staff. Extended stay hotels are different in amenities from traditional hotels. Call to learn more. ... more   less 

Additional Information about WoodSpring Suites Austin Aquarium

Address: 13689 N Highway 183, Highway 183 & Hymeadow, Austin, TX 78750-2209 (Formerly Value Place Austin, Texas (Northwest))
Location: United States > Texas > Austin > Northwest Austin
Price Range: $54 - $109 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — WoodSpring Suites Austin Aquarium 2.5*
Number of rooms: 119
Reservation Options:
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Questions & Answers

Here's what travelers have asked, with answers from WoodSpring Suites Austin Aquarium staff and other travelers.
2 questions
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Austin, Texas
7 months ago

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Questions? Get answers from WoodSpring Suites Austin Aquarium staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Stay at the end of the hall. Call to request non-smoking, as that option is not available on their website.”
TXsandals, 3 days ago | Read review
“My experience is that each time I have stayed there the various rooms have been GREAT”
spoolemery, Jan 18, 2017 | Read review
“full fridge”
mrcdsvns1, Jan 5, 2017 | Read review
“Never stay here!!!”
Houston79_79, Jul 14, 2016 | Read review
“Families with children don't belong here. Stay away from rooms on the end of the hall near the stairways if you want quiet.”
lindalU8052NJ, Feb 27, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
Expedia.com
$74* /night
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Priceline$84
TripAdvisor$74
Booking.com$84
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*Disclaimer
Prices are for 1 room, 2 adults
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