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About
#46 of 242 hotels in Austin
Location
4.5
Cleanliness
4.7
Service
4.6
Value
4.3
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Property amenities
Free parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Bicycle rental
Evening entertainment
Pets Allowed ( Dog / Pet Friendly )
Electric vehicle charging station
Parking
Wifi
Paid wifi
Pool / beach towels
Outdoor pool
Heated pool
Fence around pool
Coffee shop
Restaurant
Breakfast available
Happy hour
Special diet menus
Wine / champagne
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Baggage storage
Concierge
Convenience store
Newspaper
Non-smoking hotel
Sun terrace
24-hour front desk
Express check-in / check-out
Dry cleaning
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Room features
Allergy-free room
Air conditioning
Desk
Housekeeping
Safe
Refrigerator
Cable / satellite TV
Bath / shower
Telephone
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Flatscreen TV
Complimentary toiletries
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Modern
Languages Spoken
English
Location
82Good for walkers
Grade: 82 out of 100
38Restaurantswithin 0.3 miles
8Attractionswithin 0.3 miles
Contact
11301 Domain Dr, Austin, TX 78758-7796
Getting there
Rental CarsSee rental cars from $35/day
1628Reviews4Q+A100Room tips
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I travel a lot and I am Platinum with Marriott. Originally I was suppose to accompany my parents on a trip to visit my brother who lives in Austin. Plans changed and my parents ended up traveling without me. They are older and I worry about them. I called the hotel and they basically adopted my Mom and Dad for their stay. The kindness, patience and helpfulness was at the highest level and I am forever grateful to Christine from the front desk/office for putting me at ease that they would be well taken care of in my absence. My mother raved about the maitre d, Jordan, and her waitress, Tammy W, she said they made her look forward to breakfast each morning! Thank you to everyone who made this a great trip for my Mom and Dad.
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Date of stay: February 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Connor Liedorff, Guest Services / Front Office at The Westin Austin at The Domain
Responded 2 weeks ago
2113jodee11 - Thank you for your great review! We appreciate your feedback and look forward to hosting you again next time you are in the Domain area.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We left thinking Is this real Westin? Do not get us wrong, the staffs were fab. The room was clean. Service wise, it falls short of Westin standard, in our view. Is this place understaffed? We left with questions.
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Date of stay: February 2023Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Connor Liedorff, Guest Services / Front Office at The Westin Austin at The Domain
Responded 3 weeks ago
Hi Gr3taSam - We apologize that we did not exceed your expectations during your recent stay. We are fully committed to providing each guest with the highest level of service and have fallen short during your stay. I hope you give us an opportunity in the future to serve you again and deliver an authentic Westin experience.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
In all my years of travel, i have never had such an awful experience with incompetent hotel staff. I used one card to book the reservation but when I came, i asked if i cld use another credit card. The reservations assistant said no problem. The next morning I woke up to realize the two cards were authorized. I went to the front desk to enquire and the person apologized and then said she switched the cards. Only to get a notice from my bank that they again authorized the second card for the amount for the stay. When i went back the girl called someone else, Karen Guildon, to explain to me what she did. Karen Guildon had the audacity to tell me it looks like i swiped the card again this morning. I told her the only time I swiped it was last night. She insisted i did sm action but i was clear that the girl standing next to her was the one who again charged my card this morning when i came in for the first enquiry. She said she released it now and it’s out of her hands and i have to call my bank. Banks dnt release the funds the same time, it takes 5 business days. She kept saying there’s nothing she cld do but it is because of her incompetence I am in this situation with access blocked to approx USD2000 in funds. And yes it gets worse. The night before leaving, we wanted to clear the bill early as we were leaving 3 o clock am the next day. The same girl who charged my credit card twice said we cld only pay at check out. I said can we at least pay for the meals as we wanted to use a different credit card. Then she said ok. Thankfully we did that. 3am we cm downstairs to settle the room charges and the new receptionist says she cant do anything because she’s running a system audit. She wld take my information and clear it when she’s done. I said i have a concern because i want to make sure u use the right credit card. Ofc there’s nothing she cld do. She can’t even print out the charges so i cld make sure they are correct or confirm which card will be charged. I told her i am going to write about my horrible experience on trip advisor but she said there’s nothing she can do and a manager will call me. No one ever did. While waiting on uber, the audit finished and she came to give me the bill. When i saw it, the wrong card was on it. I went to ask her which card was charged. She named the correct card. I said are u sure because the bill has a different card. When she chked, the wrong card was used again and she had to refund that transaction resulting in another usd $1000 of funds being blocked on my card. When i asked if we have back access to the funds now she said 3-5 business days. How can you all sleep at night providing such horrible, incompetent and negligent service claiming it’s up to the bank. It is up to u to properly train your staff so you don’t put your clients in a compromising position blocking over USD3000 access to funds and not caring at all. Low and behold i got another notice from my bank that a further USD99 was charged to my card. Let me guess, it was a mistake and will be refunded in 3-5 business days. What complete bullsh#t. Your staff desperately needs to be trained on how to operated your system and how to treat and manage payment within the system. They also need to be trained to care.…
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Date of stay: January 2023Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Kevin Higgins, General Manager at The Westin Austin at The Domain
Responded Feb 3, 2023
SBT229 - Thank you for sharing your feedback with us. I am truly sorry to that such issue was created during your stay. Please reach out to me directly with you contact information so that we can talk through this further. Thank you and I look forward to hearing from you.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Amazing staff super nice! Extremely accommodating. All. Of my pre check in requests for bedding and towels and feather free were fulfilled. Room was extremely clean. Area is wonderful, you can walk around safely and shop or eat at one of the many options a block a way. Free parking, grassy areas for our dogs. The only complaint we had was we which as would go lower than 65 we like to sleep in a cold room.
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Date of stay: January 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Kevin Higgins, General Manager at The Westin Austin at The Domain
Responded Feb 3, 2023
Thank you for the great review! We hope to see you and your furry friends again!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This is the Courtyardy-est Westin I've ever stayed in. Absolutely zero support services -- no valet, no bellmen, no room service, no housekeeping (unless you beg for it) and sheets that don't fit the bed. I woke up every morning like a taco, wrapped in the fitted sheet. The restaurant sorely needed three more staffers -- two bus-persons and an expediter -- would have relieved the burden of the two servers and the manager who was bussing tables rather than seat and attend to guests. The buffet food was decent though, even tasty. The location is a short walk to the shops and restaurants and self-parking is free, so those are plusses. All-in-all, @Marriott should seriously consider re-branding this property to a Courtyard to manage their guests' expectations and truthfully project the type of experience they can expect.…
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Date of stay: December 2022
Rooms
Cleanliness
Service
Room Tip: The "upgrade" provided due to our status was hardly an upgrade at all. Disappointing.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Stephanie Loza, Guest Services / Front Office at The Westin Austin at The Domain
Responded Dec 31, 2022
Rickymx- Thank you for your review. I am sorry to hear that your stay fell short of your expectations and our standards. Please note many of your items highlighted are basic expectations that we routinely deliver on but missed the mark during your visit with us. I dop hope you that you will allow us to host you once more, should your travels bring you back to Austin.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I had a great stay here for two nights. The hotel is very close to many restaurants The room was SPOTLESS. I couldn't hear the rooms next to me while in the room but I could hear talking in the hallway pretty easily. I also had the pleasure of hearing my neighbor clearing their throat (in a pretty gross way) over and over in the bathroom. Couldn't hear them at all in the room area. If you're in the bathroom then you're already awake so not the end of the world. Favorites: ~ Loved the magnified makeup mirror. Bathroom lighting was good. Lovely towels and a robe. ~ Toiletries were convenient in full pump bottles in the shower. I know some people don't like this but it seems so wasteful to use the tiny individual bottles. There was also a makeup wipe, a shower cap, emery board/q-tip/cotton ball, shoe-shine mitt and lotion (which smelled great). ~ Bar service in the lobby was very quick. ~ Location is terrific, near restaurants, shopping. The area feels very safe. It was very quick to get a Lyft or Uber. (Within 5 minutes each time.) ~ I didn't speak to many employees, but front desk was very friendly and helpful. Minor points: ~ Would have been nice to be able to check out via text or TV. ~ The full-length shade in the room and no sheer curtains was not optimal. Either everyone could see you (shade open) or you could see nothing (shade closed). Sheers are nice for getting a little light in the room without people being able to see in. ~ A hook near the shower for a towel would be nice. ~ There were plenty of towels but only one washcloth. (I'm quite sure I could have easily gotten more!) ~ I was always cold. No matter how I set the thermostat, it kept reverting to 68F. Overall I'd recommend this hotel easily to people with business in Austin. I have a number of coworkers who travel here regularly and this is their favorite place to stay and I can see why.…
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Date of stay: December 2022Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Kevin Higgins, General Manager at The Westin Austin at The Domain
Responded Feb 3, 2023
Thank you for the positive remarks and feedback in other areas. We hope to host you again soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This hotel is still taking the post-Covid cost-cutting approach that we are all so sick of. Plastic cups, towels few/ paper-thin, encouraging guests to forgo housekeeping to “save water”, no room service after 10, 1 bottle of water in room avail at top dollar, and your upgrade as a top-level Marriott customer is described but not available. 🥹….
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Date of stay: November 2022Trip type: Traveled on business
Room Tip: Bring your own slippers
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Kevin Higgins, General Manager at The Westin Austin at The Domain
Responded Nov 29, 2022
Elizabeth - Thank you for your review. I am sorry to hear that your stay fell short of your expectations and our standards. Please note many of your items highlighted are basic expectations that we routinely deliver on but missed the mark during your visit with us (glass cups, plush towels and in room water). We also do participate in Marriott's "Make a Green Choice" program for those that prefer to opt in for points over housekeeping service. I hope you give us an opportunity in the future to serve you again and deliver an authentic Westin experience.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I’ve stayed at Westin at the Domain a few times in the past couple of months while on business trips to Austin. The hotel is conveniently located close to the Domain area (as you can infer from the name) and the nearby offices of a number of tech companies. It’s relatively new so you won’t get a sense that you are staying at a mausoleum. Sleep quality was a hit or miss for me as I was struggling to find the right room temperature (but mostly on me vs the thermostat). Beds are comfortable though. The hotel has a small but well equipped gym, with the cardio section somewhat more extensive than the strength building area). Overall, good stay.
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Date of stay: September 2022Trip type: Traveled on business
Room Tip: Parking is available in the designated area at the hotel.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Kevin Higgins, General Manager at The Westin Austin at The Domain
Responded Nov 29, 2022
Martenica - Thank you for your review! I am happy to hear you enjoyed your stay and our amenities. I look forward to hosting you again in the future and earning that 5 out 5-star ranking!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Impeccable service from Kim Johnston at the front desk who let me check in early and was very accommodating. Also Tammy was an incredible server with her warm and bright personality during breakfast…this made the start of my day even brighter.
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Date of stay: September 2022Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Kevin Higgins, General Manager at The Westin Austin at The Domain
Responded Nov 29, 2022
stet05 - Thank you for your review! We will be sure to celebrate the service of Kim and Tammy. They are both all-stars on our team! See you next time!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
The front desk staff, Keith and a young lady were GREAT! If it had not been for them the score would have been lower. My sheets were STAINED!! It was obvious that housekeeping had not touch that bed. To me for as much money as those rooms cost my sheets should have been clean. They need better attention to detail in the rooms. The lobby is nice. The man who changed the sheets was nice and did his best. However, he couldn't make a bed but he tried lol. I am sitting in the room grossed out.
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Date of stay: August 2022Trip type: Traveled on business
Room Tip: It's in a great location.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Stephanie Shives, Sales at The Westin Austin at The Domain
Responded Aug 16, 2022
We apologize that we did not exceed your expectations during your recent stay. We are fully committed to providing each guest with the highest level of service and have fallen short during your stay. We appreciate your feedback and will share your experience with our team in an effort to improve.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$241 - $388 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the westin austin at the domain hotel austin
LOCATION
United StatesTexasAustinNorthwest Austin
NUMBER OF ROOMS
346
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Claim Your ListingTHE WESTIN AUSTIN AT THE DOMAIN $179 ($̶1̶9̶9̶) - Updated 2023 Prices & Hotel Reviews - TX
Frequently Asked Questions about The Westin Austin at The Domain
Which popular attractions are close to The Westin Austin at The Domain?
Nearby attractions include The Domain (0.2 miles), IPIC - Austin (0.2 miles), and Museum Of Ice Cream (0.2 miles).
What are some of the property amenities at The Westin Austin at The Domain?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at The Westin Austin at The Domain?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at The Westin Austin at The Domain?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Westin Austin at The Domain?
Yes, free parking is available to guests.
What are some restaurants close to The Westin Austin at The Domain?
Conveniently located restaurants include North Italia, Maggiano's Little Italy, and Gloria's Latin Cuisine.
Are there opportunities to exercise at The Westin Austin at The Domain?
Yes, guests have access to a pool and a fitness center during their stay.
Are pets allowed at The Westin Austin at The Domain?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does The Westin Austin at The Domain offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to The Westin Austin at The Domain?
Many travelers enjoy visiting Texas State Capitol (8.7 miles), The Driskill (9.1 miles), and O. Henry Home & Museum (9.3 miles).
Is The Westin Austin at The Domain accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.