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The Westin Austin at The Domain

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11301 Domain Dr, Austin, TX 78758-7796
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Travel safe during COVID-19
What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Regular temperature checks for staff
Updated 09/15/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Westin Austin at The Domain
Updated 09/15/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#29 of 224 hotels in Austin
Location
Cleanliness
Service
Value
Travelers' Choice
The Westin Austin At The Domain is located in the heart of The Domain, one of the premier locations in North Austin, Texas featuring upscale shopping, dining, and entertainment. Downtown Austin is also just 15 minutes away from our AAA Four-Diamond Hotel, where travelers love the excitement of 6th Street where you can explore the best live music, great restaurants, and sophisticated shopping. This hotel also boasts a wide range of amenities including a heated, outdoor pool, on-site restaurant, Urban American Grill, an AM Starbucks counter, Urban Lounge featuring live music 4 nights a week, and a state-of-the-art fitness center. Guest rooms are highlighted by luxury bedding, large LCD TVs, and select rooms with stunning Austin views. The Westin Austin At The Domain offers a premier location with luxurious amenities making it one of the best Austin, TX hotels.
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Room & Suite (81)81
Full view
Property amenities
Free parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Bicycle rental
Evening entertainment
Pets Allowed ( Dog / Pet Friendly )
Parking
Wifi
Paid wifi
Outdoor pool
Heated pool
Restaurant
Breakfast available
Breakfast buffet
Free shuttle or taxi services
Shuttle bus service
Business Center with Internet Access
Conference facilities
Meeting rooms
Fax / photocopying
Baggage storage
Concierge
Convenience store
Newspaper
Non-smoking hotel
Sun terrace
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Air conditioning
Room service
Safe
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Modern
Languages Spoken
English
Hotel links
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1,574Reviews2Q+A100Room tips
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Popular mentions
Hunziker wrote a review Sep 20
1 contribution
The customer service and care was fantastic. They were kind and accommodating. The room was unbelievably nice and extremely clean. The pool and hot tub were extremely relaxing. It was a comfortable place to stay especially during these times. I will be recommending the Westin to everyone I know.
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Date of stay: September 2020
Rooms
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Kayla B wrote a review Sep 15
1 contribution
The customer service here is phenomenal 👌 I walked in and got greeted with smiles in the lobby. The Urban Restaurant Breakfast was fantastic! Will definitely recommend this hotel. Great location, great food, and amazing customer service from the housekeepers, to front desk, and the servers 😉
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Date of stay: September 2020Trip type: Traveled with friends
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Response from Trinity Otto, General Manager at The Westin Austin at The Domain
Responded 1 week ago
Thank you for your positive feedback regarding your recent stay! Our team will always do what they do best, deliver outstanding service, while ensuring the safety of our guests and team members!
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Paige M wrote a review Aug 2020
2 contributions1 helpful vote
Talia was so gracious and took care of what i needed. The customer service here is intentional and kind. I will be back just for the agents at the front desk because they know how to adjust to assist customers.
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Date of stay: August 2020Trip type: Traveled on business
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Response from Trinity Otto, General Manager at The Westin Austin at The Domain
Responded 1 week ago
Thank you for taking time to recognize Talia's service. We have shared your feedback with her and hope to see you again soon.
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Becky L wrote a review Aug 2020
Westlake Village, California3 contributions
If you need a room in a great location for restaurants and shopping, this is a good deal. One of the lowest rates for a Westin branded property I have ever paid. With that said, be aware, you are probably getting what you pay for because there were a series of small issues with my experience. The communication between front desk staff was inconsistent. If you don't like the answer you get from one, just ask another employee an hour later as there is confusion about what they can and can't do "because of COVID." If you are at any loyalty level with Marriott, you can forget about any benefits here, no upgrades available "because of COVID," no breakfast, no lounge access "because of COVID." Maybe that is all legitimate, but this is my second stay at a Westin during COVID and no matter what I asked for or about, it was always met with why they couldn't do something because of COVID. When we arrived to our room, the toilet was running, It wasn't the typical light sound most of us are familiar with when the seal is leaky, it was almost like there was a missing stopper and it was overflowing it was so loud. Why didn't the housekeeping team notice this when the room was last cleaned? So at 11:30 at night, we are waiting for engineering to arrive to fix it because we can't change rooms, "because of COVID." In addition, there were many stains on the carpet in common areas, hallways and in the room; again I ask, why isn't this addressed by housekeeping? In good news, we were given late check-out, but prior to that time, they locked our rooms so our keys did not work. Why would you do that? If it had been after the time you confirmed, I understand, however it was not. In the end, none of my issues were a big deal as a stand-alone, but when there are a series of small things, it makes you ask what else has been shortcutted "because of COVID?" My advice, lower your expectations of what you expect from Westin at this property and plan for the "because of COVID" catch-all explanation of why things are not right if you decide to stay here.
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Date of stay: August 2020
Location
Service
Sleep Quality
Trip type: Traveled on business
Room Tip: The hotel backs to major power lines, if you take issue with that, request a room facing the...
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Response from Trinity Otto, General Manager at The Westin Austin at The Domain
Responded 1 week ago
We apologize that you experienced issues during your stay. These issues are not typical of our hotel and we have taken time to review your experience with our team to ensure this is an isolated incident. The safety of our guests and associates is top priority, and some adjustments have been made to amenities, however our team is committed to going above and beyond to provide you with a great stay.
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Nicholas E wrote a review Aug 2020
1 contribution
We stayed here one night over the weekend for a friend's socially distanced covid birthday celebration, and let me tell you... we enjoyed every second of our stay. front desk agents Dahlia and Cherice (or maybe Chenice) were super attentive/informative/helpful. all covid precautions/protocols were properly in place and we felt safe and relaxed the entire time. pool was great. we spent A LOT of time there. if you know Austin you know the Domain has it all... Westin is within walking distance to literally everything. and even with the unbearable TX summer heat, we easily walked around in the evening without risking heat stroke/exhaustion lol. if you DONT know Austin... then definitely stay here. you wont regret it. already looking forward to our next stay here. Thank you Westin Domain staff for everything #hospitalityatitsfinest
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Date of stay: August 2020
Rooms
Service
Sleep Quality
Room Tip: hallways on room floors were FREEZING... which I absolutely loved!
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Response from Trinity Otto, General Manager at The Westin Austin at The Domain
Responded Aug 18, 2020
We are happy to hear that Dalia and Cherice took great care of you and that you enjoyed the hotel and the amenities of the Domain! We look forward to serving you again soon!
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PRICE RANGE
$150 - $432 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the westin austin at the domain hotel austin
LOCATION
United StatesTexasAustinNorthwest Austin
NUMBER OF ROOMS
341
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Frequently Asked Questions about The Westin Austin at The Domain
Which popular attractions are close to The Westin Austin at The Domain?
Nearby attractions include The Domain (0.2 miles), IPIC - Austin (0.2 miles), and Somersault Innovative Cocktails (0.3 miles).
What are some of the property amenities at The Westin Austin at The Domain?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at The Westin Austin at The Domain?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at The Westin Austin at The Domain?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Westin Austin at The Domain?
Yes, free parking is available to guests.
What are some restaurants close to The Westin Austin at The Domain?
Conveniently located restaurants include North Italia, Gloria's Latin Cuisine, and Maggiano's Little Italy.
Are there opportunities to exercise at The Westin Austin at The Domain?
Yes, guests have access to a pool and a fitness center during their stay.
Are any cleaning services offered at The Westin Austin at The Domain?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at The Westin Austin at The Domain?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does The Westin Austin at The Domain offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and conference facilities.
Are there any historical sites close to The Westin Austin at The Domain?
Many travelers enjoy visiting Texas State Capitol (8.7 miles), The Driskill (9.1 miles), and O. Henry Home & Museum (9.3 miles).