THE WESTIN AUSTIN AT THE DOMAIN - Updated 2022 Prices & Hotel Reviews (TX)

Unfortunately this stay was terrible. Have travelled world wide. Worst staff I have ever met. Rooms not cleaned properly. No shampoo or soap in bottles. Bar staff seriously ignorant. Would kill them to smile or chat. Restaurant staff were awful. Unhappy and angry. One Asian lady in restaurant was lovely and friendly. Only person I met that was nice. Oh a hope I will ever stay here again.

Date of stay: May 2022Trip type: Traveled

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Response from General Manager, General Manager at The Westin Austin at The Domain

Responded 2 weeks ago

Thank you for your feedback and we are extremely sorry to hear our team did not exceed your expectations. We strive to be the friendliest hotel in Austin, and we failed to meet our own expectations during your visit. We have shared your feedback with our F&B leadership team to review with all associates to help us improve moving forward. Again, your experience is not typical and we appreciate your feedback.

EmanuelDeRothschild wrote a review Mar 2022

Singapore, Singapore39 contributions101 helpful votes

Marriott DESTROYED Westin turning it into a Days Inn

I spend 340 days in hotels, Mandarin Oriental, Four Seasons, Rosewood, one and only, St Regis, back in time after the crisis of Airbnb SPG and Marriott decided to make a joint venture and Marriott has destroyed what was left on the business model of Sheraton or Westin, the old Westin and the old Sheraton that I have in my mind were you could enjoy Bellman, concierge, In room Dining, silverware, today what's left it is a very sad of the situation that shows what's really happening in the USA, the lack of good services, nobody wants to work, so the decline of the USA people lifestyle it's here they reduced the staff, due to higher wages, so there are few personnel in the hotel, the whole building is running by a handful of people with at least 10 different multi purpose positions so the Company has no choice but turn it into a Days Inn/ Double Tree... No Inroom dining, no concierge, no Bellman, Silver ware no nothing. With all that being said. This is more that a review, this is a melancholic writing to see with deep sadness and sorrow the destruction of the western world before my eyes. Today in Asian airlines, hotels, restaurants we enjoy a royalty treatment. That's why I live in Singapore and with sadness, I see the US and all it's service into this free fall without ending to reach it's destruction. Is this the fault of the staff or the General Manager. No it isn't. This is nothing but the destruction of a civilization as we used to know it. The worst part it is about to come when we see the bankruptcy of all this properties and they must fire all the staff due to the insostenible situation and we will just have it in our memories, from the old good days. Sorry America for your loss. It was nice to meet you as you used to be during your golden years.…

Date of stay: March 2022Trip type: Traveled

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Response from Trinity Otto, General Manager at The Westin Austin at The Domain

Responded Mar 17, 2022

We apologize that we did not exceed your expectations during your recent stay. We are fully committed to providing each guest with the highest level of service and have fallen short during your stay. We appreciate your feedback.

AdrianaFlorida_US wrote a review Mar 2022

Fort Lauderdale, Florida22 contributions27 helpful votes

Way overpriced for what you get

I stayed in this hotel because of convenience for a customer visit. But then I realized, that this hotel is lacking a good restaurant, cleaner rooms and better customer care. The front desk lady was rude and in a rush, the bathroom had a smell of old dirt mixed with strong detergents ( not well washed) etc, etc. There are so many good hotels in the Domain district area for much better price and better value. Don’t waste your money.

Date of stay: March 2022Trip type: Traveled

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Response from Trinity Otto, General Manager at The Westin Austin at The Domain

Responded Mar 10, 2022

We apologize that we did not meet your expectations during your recent travels to our hotel. Our team's goal is to be the hotel of choice when guests travel to the Austin area, and we have fallen short of that during your stay.

WOWFactorNeeded wrote a review Jan 2022

Las Vegas, Nevada150 contributions29 helpful votes

+1

Loved our stay

Friendly staff. There was a bit of hiccup during check in but overall it was great. Situated in the middle of the domain which is a convenient walk to the shops and restaurants. Our room was being refreshed everyday by the housekeeping which is a huge plus for me as I always want my room clean and replenished. We met Sam from the engineering department and he's friendly and accommodating. Like how we can just drop off the keys at check out. Would stay here again.

Date of stay: December 2021

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Sleep Quality

Room Tip: Top floor is nice

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Response from Trinity Otto, General Manager at The Westin Austin at The Domain

Responded Jan 24, 2022

We are so happy to hear you enjoyed your stay at our hotel and that you enjoyed the amenities of the Domain throughout your stay. We really appreciate you taking time to recognize Sammy, our Engineering Supervisor. He has been a significant part of our hotel team for 7 years and he always goes out of his way to take care of our guests! We look forward to serving you again in the future.

PDI wrote a review Nov 2021

7 contributions10 helpful votes

Just "ok"

For a "4 star" hotel it was just average. Nothing major to complain about, but nothing exciting either. The main reason I chose this hotel was the location and also the advantage of having free parking. Location was nice and safe. It was also within walks to shopping malls and restaurants. There's also whole foods within half a mile if you want to grab some food and/ beverages to keep in the mini fridge in your room. There's no microwave in the room, but I think they have one available outside the rooms. The parking area can be pretty full after 6:00 pm so if you arrive late you may have difficulties finding a good spot. The rooms were clean and bedding was nice and comfortable. My unit was freezing cold when I arrived and I was not able to get it to warm up (this was in the middle of October). Once I notified the front desk, they sent maintenance guy and he had to get in the room to have it fixed. I thought maintenance was a bit unprofessional, he never bothered to wipe the desk he was using to place his tools on. He also ended up leaving one of his tool kit inside my room. I wiped the desk he was using with Lysol, and notified the front desk to come up and grab the tool kit. They never did. I ended up dropping it off on my way out shopping. These are very minor details that I wouldn't have bothered to write about if this place was not a "4 star" hotel. Over all it was just an "ok" stay. …

Date of stay: October 2021

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Response from Trinity Otto, General Manager at The Westin Austin at The Domain

Responded Nov 22, 2021

We appreciate your business and apologize that your stay was less than perfect. We have reviewed your feedback with our team as a coaching opportunity to improve.

Robert K wrote a review Nov 2021

1 contribution1 helpful vote

Overpriced and expensive

We were highly disappointed in our stay. We stayed at your hotel after our wedding, knowing that it is a classier place and we splurged hoping for a great experience but we ended up leaving disappointed. In our reservation we stated that it was our honeymoon and for $350 a night you would think there would be a note, flowers or something congratulating us but there was nothing. The bathroom sink only had hot water. The shower leaked. Looking back I would have much rather paid half the price, or even less, at another nearby hotel and had the same experience or even better. At the Westin it is apparent you are paying simply for the name.

Date of stay: November 2021Trip type: Traveled

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Response from Trinity Otto, General Manager at The Westin Austin at The Domain

Responded Nov 22, 2021

We thank you for taking time to stay with us during your special event, and apologize we did not provide a memorable experience. Our team is always looking for ways to "wow" our guests, and we missed an opportunity to create special memories for you during your stay. Thank you again for your feedback.

Sue M wrote a review Oct 2021

97 contributions28 helpful votes

The days of cleaning rooms during a stay is over

I have stayed at this hotel 15 days this year off and on. Last time I was able to get my roomed cleaned mid stay. This time I can’t even get more coffee for the room. Breakfast coupons mean you stand in line to order from the bar. The occupancy is back to precovid but I’m doubting we will ever see room cleaning during a stay again. Prices are also back to precovid. Just the new normal.

Date of stay: October 2021Trip type: Traveled

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Response from Trinity Otto, General Manager at The Westin Austin at The Domain

Responded Oct 27, 2021

Thank you for choosing to stay with us during your travels to the Austin area, we appreciate your loyalty. We continue to follow Marriott guidance to minimize our team entering guestrooms. Our team is available 24/7 to deliver any additional amenities you may require to your room including towels, coffee, soap and shampoo. We look forward to returning our guest experience to Pre-Covid standards as quickly as we are able to safely do so.

BrianB32931 wrote a review Oct 2021

Cocoa Beach, Florida257 contributions122 helpful votes

Great Location says it All and Everything about the hotel

Came intown for a wedding and the hotel was completely booked. Two wedding parties and a company retreat had all rooms booked so the prices were through the roof. Collecting $500 a night on a full hotel gives plenty of profit to staff properly. No staff in the restaurant, no room service, no housekeeping. Bar staff had 6 hats on and were starting to show cracks around the edges. Rightfully so. Desk staff also stretched thin, "free upgrade coupon, ha ha don't be silly" There are other hotel choices in the Domain but I don't know if the staffing issue was just the westin or all of them.

Date of stay: October 2021

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Room Tip: I got spend time in a couple of rooms so if the price isn't too crazy take a corner king.

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Response from Trinity Otto, General Manager at The Westin Austin at The Domain

Responded Oct 14, 2021

We appreciate you choosing to stay at the Westin Austin Domain during your recent travels to Austin, and apologize we did not exceed your expectations. Our team works hard to take great care of our guests and is ranked in the top 5% of the Westin brand in customer service. We assure you our staffing challenges are not a cost saving measure, but instead due to a workforce shortage that the entire service industry is facing as a result of COVID.

Lentara71 wrote a review Oct 2021

Houston, Texas98 contributions187 helpful votes

Second Visit Not So Great As First Time

This was my second time back to this hotel. My last visit was in 2016 when it was truly a Westin. It is now part of the Marriott portfolio of hotels. The Domain shopping area had grown since my last visit, but the hotel did not. The room, wallpaper, and curtains seemed dated. There was no daily housekeeping although you could ask for fresh towels. The toilet ran constantly. I kept the privacy curtain down because the view from my room showed the first floor roof green with algae. The only up was the hip music in the lobby and the guests hanging out. At least the hustle and bustle of the first floor did not make the hotel seem so bad. The other good thing was the free parking. I most likely will not return to this hotel.

Date of stay: October 2021

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1 Helpful vote

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Response from Trinity Otto, General Manager at The Westin Austin at The Domain

Responded Oct 14, 2021

Thank you for staying with us and we apologize we did not meet your expectations. Our hotel just completed a full guestroom renovation May of this year ensuring our guest have a fresh updated product to enjoy. Our goal is 100% satisfaction and we failed to deliver this experience for you, so will use your feedback in efforts to continue improving.

croddy wrote a review Oct 2021

Laguna Beach, California17 contributions7 helpful votes

The guest comes FIRST!

As in any business, tone, policies, attitude, and service standards to name a few come from the top leader and The Westin Austin at The Domain is headed up by Trinity Otto - General Manager. We love everything about this hotel and it's because of the outstanding management by Trinity. We love this hotel and appreciate the great experience we had staying here. The hotel service staff is awesome, very willing to help, guest rooms are super clean and comfortable. Many hotel amenities offered at this Austin location, you got it all. You can't beat the location, right next to a major walkable restaurant and shopping area. Either a business trip or pleasure get away, stay here, I highly recommend!

Date of stay: October 2021

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Response from Trinity Otto, General Manager at The Westin Austin at The Domain

Responded Oct 14, 2021

Thank you for such a positive review and we are happy to be your hotel of choice when traveling to the Austin area. We look forward to serving you again soon.

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PRICE RANGE

$276 - $387 (Based on Average Rates for a Standard Room)

ALSO KNOWN AS

the westin austin at the domain hotel austin

LOCATION

United StatesTexasAustinNorthwest Austin

NUMBER OF ROOMS

346

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Frequently Asked Questions about The Westin Austin at The Domain

Which popular attractions are close to The Westin Austin at The Domain?

Nearby attractions include The Domain (0.2 miles), IPIC - Austin (0.2 miles), and Somersault Innovative Cocktails (0.3 miles).

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What are some of the property amenities at The Westin Austin at The Domain?

Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.

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Which room amenities are available at The Westin Austin at The Domain?

Top room amenities include air conditioning, a flat screen TV, and a refrigerator.

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What food & drink options are available at The Westin Austin at The Domain?

Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.

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Is parking available at The Westin Austin at The Domain?

Yes, free parking is available to guests.

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What are some restaurants close to The Westin Austin at The Domain?

Conveniently located restaurants include North Italia, Maggiano's Little Italy, and Fleming's Prime Steakhouse & Wine Bar.

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Are there opportunities to exercise at The Westin Austin at The Domain?

Yes, guests have access to a pool and a fitness center during their stay.

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Are pets allowed at The Westin Austin at The Domain?

Yes, pets are typically allowed, but it's always best to call ahead to confirm.

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Does The Westin Austin at The Domain offer any business services?

Yes, it conveniently offers a business center, meeting rooms, and a banquet room.

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Are there any historical sites close to The Westin Austin at The Domain?

Many travelers enjoy visiting Texas State Capitol (8.7 miles), The Driskill (9.1 miles), and O. Henry Home & Museum (9.3 miles).

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Is The Westin Austin at The Domain accessible?

Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.

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