The Westin Austin at The Domain

The Westin Austin at The Domain

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Panorama of the King Bedroom at The Westin Austin at The Domain
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The Westin Austin at The Domain
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About

4.5
#43 of 232 hotels in Austin
Location
4.5
Cleanliness
4.7
Service
4.6
Value
4.3
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
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Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
4.0 of 5 stars
HOTEL STYLE
Classic
Modern
Languages Spoken
English, Spanish
Property amenities
Free parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Bicycle rental
Evening entertainment
Pets Allowed ( Dog / Pet Friendly )
Electric vehicle charging station
Parking
Wifi
Paid wifi
Pool / beach towels
Outdoor pool
Heated pool
Fence around pool
Coffee shop
Restaurant
Breakfast available
Happy hour
Special diet menus
Wine / champagne
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Baggage storage
Concierge
Convenience store
Newspaper
Non-smoking hotel
Sun terrace
24-hour front desk
Express check-in / check-out
Dry cleaning
Room features
Allergy-free room
Air conditioning
Desk
Housekeeping
Safe
Refrigerator
Cable / satellite TV
Bath / shower
Telephone
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Flatscreen TV
Complimentary toiletries
Room types
Non-smoking rooms
Suites
Family rooms
Hotel links
Special Offer:Earn points toward free nights.

Location

11301 Domain Dr, Austin, TX 78758-7796
Getting there
Good for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
Grade: 83 out of 100
83
Austin-Bergstrom Intl Airport
14.7 mi
See all flights
Killeen-Fort Hood Regional Airport
46.6 mi
See all flights
4.5
4.5 of 5 bubbles1,686 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
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The Westin Austin at The Domain garners commendation for its exceptional service, where the staff's professionalism and warmth often leave a lasting impression on guests. Nestled in a prime spot, the hotel is a stone's throw from various eateries and retail delights, much to the delight of shoppers and food enthusiasts alike. While the rooms are generally spacious and lauded for their cleanliness, a few guests have noted maintenance issues. Despite some concerns over value due to outdated amenities and additional charges, the inviting atmosphere and spotless environment have consistently impressed visitors.
Location
Convenient
Atmosphere
Lively
Rooms
Comfortable
Value
Expensive
Cleanliness
Pristine
Service
Attentive
Amenities
Well-appointed

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1,686Review4Q+A100Room tips
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Detailed Reviews
ale79843 wrote a review Feb 2020
San Antonio, Texas34 contributions55 helpful votes
5.0 of 5 bubbles
Traveling with a show dog can be challenging. The Westin Domain did a fantastic job making our stay great and pet centric. From the water bowl outside the main entrance to the dog bag filled with treats staying with our show dog was effortless. The rooms weee comfortable and feature all The Westin amenities expected. All the Domain businesses, restaurants and merchants mean one doesn’t have to leave the destination once arriving. The Westin even offers a shuttle to get around the huge Domain footprint. We will be back!
Read more
Review collected in partnership with this hotel
Date of stay: February 2020
Room Tip: 2nd floor is very pet friendly.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from WestinDomain, General Manager at The Westin Austin at The Domain
Responded Feb 17, 2020
Ale, Thank you for sharing you time in Austin with us at the Westin Domain. We love our 4 legged guests and offer them so amazing services and amenities including some seasonal dog inspired happy hours on the patio. When travel brings you back to town we look forward to being your hotel of choice.
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pdSixty8 wrote a review Sep 2021
Austin, Texas2,847 contributions245 helpful votes
5.0 of 5 bubbles
The Westin is nicely located at the Domain where I stayed here due to the close proximity to Q2 Stadium. It is also very close to Rock Rose Ave for daytime drinking and nightlife partying. There is plenty of surface parking and at night valet parking appears.

The hotel itself has a nice taste of luxury with a lounge bar, restaurant (closed due to COVID-19), pantry store, pool, and fitness center. Check in has that personal touch where the staff is very friendly and get to know you where can just show them your pantry items, and they charge them to your room.

The breakfast in the morning was very good and so was lunch where you order from the bar and either eat it there or do takeout. Other times we just walked to the Domain where there is a wide selection of restaurants to choose from.

The large outdoor pool felt relaxing with towels and seating are provided. If the pool is too cold then there is a hot spa to get in. There was not much shade but the building eventually blocked the hot sun in the afternoon. There is an enclosed patch of grass for dogs next to the pool.

Our room was nice and clean looked new. The bathroom had nice space with a large shower with both a rain and handheld shower head. A small fridge is present with a free bottle of water and Starbucks coffee. The room was quiet but did face the evening sun where had to close the shades and turn down the thermostat. The bed felt a little stiff but able to sleep fine.

Overall a great experience and since writing the review stayed here twice already.
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Date of stay: August 2021Trip type: Traveled as a couple
Room Tip: Avoid parking on side of hotel.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Trinity Otto, General Manager at The Westin Austin at The Domain
Responded Sep 7, 2021
Thank you for your outstanding feedback regarding your recent stay. We are happy you were able to enjoy so many of the benefits of our hotel, and hope to see you again soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A lot to digest? Read an AI-generated summary of recent traveler reviews.
Bruce C wrote a review Aug 2020
1 contribution1 helpful vote
5.0 of 5 bubbles
Your Reeses in the snack area were melted into a lump. In spite of frequent reminders about your restaurante, it was "temporarily closes", which forced me to the bar for food. The burger I ordered had the bottom bun soggy - like it had been in water. I also informed the lady at the bar that I have a significant food allergy to meat not cooked well done. They meat came with pink in the middle - I had to throw away the meat (to avoid a hospital visit) - and just eat the top bun, tomato, and lettuce. I would think a hotel of your reputation could get things like this right.
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Date of stay: August 2020
5.0 of 5 bubblesValue
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Trinity Otto, General Manager at The Westin Austin at The Domain
Responded Sep 15, 2020
We apologize you experienced quality issues with your food while staying at the hotel. Our restaurant experience ranks in the top 15% of the Westin brand, and we appreciate you sharing your feedback so that we can continue to improve.
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DuaneSandul wrote a review Jan 2020
Hendersonville, North Carolina241 contributions159 helpful votes
3.0 of 5 bubbles
This hotel seemingly has a split personality. We have stayed here or at the nearby Embassy Suites over past 10 years during our one to three annual trips from our home in Mexico. Sometimes it is terrific and other times, like our four nights in January, are frustrating. When Starwood owned this hotel I remember there being bellhops. Not now which mattered because I have a bad back. The hot tub was out of commission all four days allegedly for maintenance. That is unacceptable. One day I asked the desk if they would please have our room cleaned by 12:15 pm. I made the request at 950 am in person and when we returned at 1230 to get ready to watch NFL championship games the room was not clean. The last time we stayed the breakfast was terrific especially on Sunday. Not know and we pay $21.95 each for the same breakfast Embassy Suites provides as part of room rate. The Westin proximity in The Domain is terrific but the issues I just raised don’t warrant the higher room rates and expensive breakfast compared to the Embassy Suites two or three miles away, at least for multiple night stays like ours this trip.
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Date of stay: January 2020Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from WestinDomain, General Manager at The Westin Austin at The Domain
Responded Jan 20, 2020
Duane, thank you for sharing your review and for staying with us over the years. I am sorry that you have not experience consistency in your recent visit and we will certainly look at the root cause that may have caused any of these issues. We still have a valet/bellman nightly and the daily breakfast is the same with countless buffet items and made to order additions like waffle, pancakes, eggs any way, and even dumplings and congee. Thank you again for sharing and staying with us while in Austin.
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Jennifer R wrote a review Oct 2020
Dover, Arkansas5 contributions
1.0 of 5 bubbles
If you need coffee first thing in the morning like I do, I would not recommend staying here!!
No in room coffee and no lobby coffee!
No complimentary breakfast either. I realize COVID has changed a lot of protocols but no coffee is a stretch. Seems more like cheap management to me. For $178 per night, I would at least expect coffee!!!!
$4.00 coffee from Starbucks is in the lobby but of course you have to pay!
Even Motels offer coffee!!
No more Westin for me.
Holiday Inn Express always offers complimentary coffee and take away breakfast or even sit down in some places for the same price and just as clean.
Hope this helps
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Date of stay: October 2020Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Trinity Otto, General Manager at The Westin Austin at The Domain
Responded Dec 8, 2020
Thank you for your feedback. The hotel has taken extra steps to ensure the safety of our guests during the cleaning process. Coffee makers are available in every guestroom, and the Starbucks in the lobby is also available daily for specialty beverages.
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TXreviewer1 wrote a review Jun 2020
44 contributions13 helpful votes
3.0 of 5 bubbles
My wife and I stayed here for 2 nights to celebrate our anniversary. The staff was amazing. Great experience from every person we encountered. The rooms however are a different story. We stayed in 4 separate rooms before the first night was over because of different issues. The 1st room the AC was set to 60 degrees with the fan constantly going. The thermostat was locked and the employee couldn’t figure out how to fix it. The 2nd room was an adjoining room and the people on the other side of the door sounded as if they were throwing a party. The 3rd room the cold water did not work. Regardless of the knob used on the sink, hot water came out. The shower also didn’t have cold water. 4th room nothing was wrong, but it was obvious the walls are thin, could hear people talking in the other rooms and coming down the hall. The website didn’t say their restaurant was closed, but upon arrive it was and the bar was limited to drinks and pre-packaged foods. The hotel was nice looking, but rooms were plain and boring. The staff makes me want to stay again, it I’d rather go elsewhere based on the amount of issues this place has.
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Date of stay: June 2020Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Trinity O, General Manager at The Westin Austin at The Domain
Responded Jun 29, 2020
psh1978, thank you for taking time to provide feedback regarding your stay. I apologize we were not able to exceed your expectations and wanted to let you know that these issues are not typical for our property. After being closed 3 months due to Covid, our team inspected all guestrooms prior to reopening, but unfortunately we did experience some equipment issues that caused the AC and water issues during your stay. Our engineering team has resolved these issues moving forward. We look forward to serving you again when your travels bring you back to the Domain area.
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Bryce V wrote a review Jul 2020
1 contribution
5.0 of 5 bubbles
So safe and supportive of our needs. They had to run the air constantly to keep it clean and when we needed some extra blankets, they were so quick to meet our needs. Will definitely stay again. Arron Brooks was really helpful throughout the whole stay.
Read more
Date of stay: July 2020
5.0 of 5 bubblesRooms
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Trinity Otto, General Manager at The Westin Austin at The Domain
Responded Jul 27, 2020
Thank you for taking time to provide feedback during your recent stay at the Westin Austin at the Domain. We are happy our team was able to provide the extra items you requested during your stay!
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dkersh27 wrote a review Mar 2020
1 contribution
5.0 of 5 bubbles
Periodically, my wife and I have the opportunity to get away from our three kids (ages 8, 4, and 2) and stay in Austin for the weekend. Because my kids can be a handful, we REALLY look forward to these getaways. We use them to rest, recharge, and have fun.
Normally, we stay at a Hilton hotel because we are pretty brand loyal. However, recently, we started staying a Marriott hotels, specifically, Westin hotels. Since we enjoy staying at the Domain, we started staying at the Westin in the Domain. Fantastic hotel! The rooms are clean, the staff is friendly and attentive, and everything is within walking distance.
However, this time, our experience was a bit different. Friday night, we checked in, and Nathaniel Williams helped us. We were assigned room 234. My wife and I went to our room, got comfortable, and went to bed around 9:30 pm. However, at 1:30 am, we were awoken by our neighbors in Room 232. They were laughing and screaming down the hall. Once in their room, they got quiet, and my wife and I began to relax.
But, at 2:00 am, our neighbors began to pray….loudly. At least, I think they were praying. He was screaming out, “OH GOD, OH GOD, OH GOD!!!!!” She was quite religious too because she was in complete agreement by screaming, “YES, YES, YES!!!!!”
They prayed from 2:00 am to 7:30 am.
The next morning, I went to the front desk, and I was met by Nathaniel Williams again. I explained what happened next door, and he was very understanding. I asked if it would be possible for us to move rooms, so we could sleep through the night. Nathaniel took control of the situation and made sure we would be able to move rooms. We were contacted by the front desk at 3:00 pm, and we moved rooms 3:30 pm.
Our new room was clean and, most importantly, quiet. We had a great night’s sleep, and we enjoyed the rest of our weekend.
Nathaniel saved our weekend. I cannot express enough how grateful I am for his outstanding service. It is rare to have such an associate who is willing to go above and beyond to ensure his guests’ needs are met. My wife and I will never forget what Nathaniel did for us, and, when we visit Austin, we will ALWAYS stay at this Westin location.
Thank you, Nathaniel, for saving our weekend.
You are the best!!!!
Read more
Date of stay: March 2020
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from WestinDomain, General Manager at The Westin Austin at The Domain
Responded Mar 13, 2020
D, Thank you for sharing your review and recognizing Nathaniel for his genuine care and call to action. I have shared your review with the entire hotel and every associate here cannot wait until your return. Thank you for giving us the opportunity to make a tough situation right and we look forward to always doing the right thing to remain your hotel of choice in Austin!
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HFMCGEE wrote a review Jun 2020
New York8 contributions7 helpful votes
3.0 of 5 bubbles
I stayed here because I was referred from another hotel that was closed unfortunately. When I arrived in the evening, the front desk staff asked me to sit down in the lobby and go online to make a reservation (when I was standing right there needing a room) because it would be touchless and easier (for whom?). This was at about 10pm after waking at 5am to catch a flight to see my dad earlier that day who has cancer - so I tried believe it or not to do that but the Westin wifi kept kicking me out of the internet. So I gave up then had to wait for the front desk staff again - about another 30-40 minutes + with two people trying to figure out the front desk computers to just book me a room. Just a room for 2 nights. I've never been so tired or waited so long to just get a simple room at a hotel. Are you sure this is a Westin?
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Date of stay: June 2020
4.0 of 5 bubblesLocation
3.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Trinity O, Manager at The Westin Austin at The Domain
Responded Jun 29, 2020
Thank you for taking time to provide feedback regarding your recent stay. I apologize our modified procedures inconvenienced you, we have worked hard to create a safe environment for both our guests and associates. We are working to do our part to slow the spread of Covid 19. This includes creating as many touchless guest interactions as possible for our team, including check-in. We hope guests respect our temporary modifications to how we take care of our guests, and we look forward to the day we can again operate normal without restrictions or changes to amenities.
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Jeremy B wrote a review Jul 2020
Katy, Texas2 contributions1 helpful vote
5.0 of 5 bubbles
I stayed at The Westin in the Domain this week. It was extremely clear to me Immediately that the staff was focused on my safety and keeping everything as clean as possible in this difficult time. (Everyone please understand something as simple as a ice bucket will need to be asked for because of what’s going on in the world now and they are more than happy to bring it up to you).

Everyone was extremely friendly and made my business stay amazing!

But the thing that set them apart is when I got home and I realized I did not bring the electric cord to my medical device home with me that I need every night. When I called and made them aware of this they were able to locate it and call me back within 10 minutes!!!!

Then I explained I was now traveling to San Antonio to stay at the JW Hill country with my family for a week.

They then took it on themselves to go to the UPS store and overnight it to me to the JW Marriott!!!

That is the definition of exceptional service and why I only stay at Marriott properties period.

Signed

Customer for life!!!!
Read more
Date of stay: July 2020Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Robert h asked a question Feb 2022
1 contribution
Are suites available with jacuzzi tubs?
Answer from travelbear1999
Milwaukee, Wisconsin, USA34 contributions5 helpful votes
Not that I recall. I would ask the hotel directly.
Susan P asked a question Mar 2021
Oklahoma City, Oklahoma1 contribution
What is the pet policy? Some sites say 1 dog some say 2 dogs.
Sophia W asked a question Jun 2020
1 contribution
Do they have restaurant or just buffet?
Answer from O1628YTedwardh
Dallas, Texas70 contributions23 helpful votes
Yes they have full restaurant
Answer from Scott B
Austin, Texas3 contributions
The Westin Domain is the best shopping area there is but if you want to explore further I recommend Uber or other ride share applications
Jacqueline H wrote a tip May 22
1 contribution
5.0 of 5 bubbles
"The pool is awsome but the staff are the best part "
Read full review
KenTucker wrote a tip May 4
Round Rock, Texas2 contributions
5.0 of 5 bubbles
"Plenty of parking and convenient shopping and restaurants within walking distance"
Read full review
Allison E wrote a tip Apr 2024
Bellaire, Texas13 contributions17 helpful votes
5.0 of 5 bubbles
"Great location in domain area"
Read full review
Balasubramanya Basuvaraj wrote a tip Apr 2024
Edmonds, Washington674 contributions140 helpful votes
3.0 of 5 bubbles
"Eat at the bar, very helpful and courteous staff."
Read full review
Jamie E wrote a tip Apr 2024
Denver, Colorado14 contributions6 helpful votes
4.0 of 5 bubbles
"Be sure to ask when you want your room serviced. New Covid routine of doing nothing has caught on! Great job upon request, though."
Read full review
Not the right property for you?
There are more places to choose from in the Austin area.
PRICE RANGE
$199 - $302 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the westin austin at the domain hotel austin
LOCATION
United StatesTexasAustinNorthwest Austin
NUMBER OF ROOMS
346
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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THE WESTIN AUSTIN AT THE DOMAIN - Updated 2024

Frequently Asked Questions about The Westin Austin at The Domain
Which popular attractions are close to The Westin Austin at The Domain?
Nearby attractions include The Domain (0.2 miles), IPIC - Austin (0.2 miles), and Museum Of Ice Cream (0.2 miles).
What are some of the property amenities at The Westin Austin at The Domain?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at The Westin Austin at The Domain?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at The Westin Austin at The Domain?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Westin Austin at The Domain?
Yes, free parking is available to guests.
What are some restaurants close to The Westin Austin at The Domain?
Conveniently located restaurants include North Italia, Gloria's Latin Cuisine, and Maggiano's Little Italy.
Are there opportunities to exercise at The Westin Austin at The Domain?
Yes, guests have access to a pool and a fitness center during their stay.
Are pets allowed at The Westin Austin at The Domain?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does The Westin Austin at The Domain offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at The Westin Austin at The Domain?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to The Westin Austin at The Domain?
Many travelers enjoy visiting Texas State Capitol (8.7 miles), The Driskill (9.1 miles), and O. Henry Home & Museum (9.3 miles).
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