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The Westin Austin at The Domain

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11301 Domain Dr, Austin, TX 78758-7796
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (222)
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Panoramas (8)
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What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
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Updated 10/02/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Westin Austin at The Domain
Updated 10/02/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#35 of 238 hotels in Austin
Location
Cleanliness
Service
Value
Travelers' Choice
The Westin Austin At The Domain is located in the heart of The Domain, one of the premier locations in North Austin, Texas featuring upscale shopping, dining, and entertainment. Downtown Austin is also just 15 minutes away from our AAA Four-Diamond Hotel, where travelers love the excitement of 6th Street where you can explore the best live music, great restaurants, and sophisticated shopping. This hotel also boasts a wide range of amenities including a heated, outdoor pool, on-site restaurant, Urban American Grill, an AM Starbucks counter, Urban Lounge featuring live music 4 nights a week, and a state-of-the-art fitness center. Guest rooms are highlighted by luxury bedding, large LCD TVs, and select rooms with stunning Austin views. The Westin Austin At The Domain offers a premier location with luxurious amenities making it one of the best Austin, TX hotels.
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Property amenities
Free parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Bicycle rental
Evening entertainment
Pets Allowed ( Dog / Pet Friendly )
Electric vehicle charging station
Parking
Wifi
Paid wifi
Pool / beach towels
Outdoor pool
Heated pool
Fence around pool
Coffee shop
Restaurant
Breakfast available
Happy hour
Special diet menus
Wine / champagne
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Baggage storage
Concierge
Convenience store
Newspaper
Non-smoking hotel
Sun terrace
24-hour front desk
Express check-in / check-out
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Room features
Allergy-free room
Air conditioning
Desk
Housekeeping
Room service
Refrigerator
Cable / satellite TV
Bath / shower
Safe
Telephone
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Flatscreen TV
Complimentary toiletries
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Business
Languages Spoken
English
Hotel links
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1601Reviews3Q+A100Room tips
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Popular mentions
gynmd wrote a review Jul 2021
Wyncote, Pennsylvania, United States58 contributions35 helpful votes
Spent the first hour with IT troubleshooting the horrible wifi speed (850 kbps and unstable). Switched floors and got 16 Mbps so usable. But this room lacks power at the desk so now waiting for maintenance to come. Not ideal for business trips.
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Date of stay: July 2021Trip type: Traveled on business
Room Tip: Avoid for business.
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Response from Trinity Otto, General Manager at The Westin Austin at The Domain
Responded 2 weeks ago
We sincerely apologize that you experienced IT challenges during your stay. These issues are not typical and have been resolved moving forward. We look forward to serving you again when your business travel brings you back to the Austin area. If you need anything, please reach out to me directly.
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Toulcaz31 wrote a review Jul 2021
18 contributions17 helpful votes
It was not the first time we visited this hotel. The location is great and the Domain has grown with even more walkable options. It was the first time we visited with our dog as Austin is a very Pet friendly city. Unfortunately we were extremely disappointed by the treatment we received as we came with our dog. To our surprise we arrived for check-in and were told we will be downgraded (first time ever) and parked on the second floor with all pet owners. Reasons provided sounded very dubious (i.e. cleaning and noise). Putting all dogs together sounds also like a very stupid idea if the objective is to control barking noises as one barking dog could trigger all others. This hotel has clearly no right to advertise a pet FRIENDLY hotel with such policy in place. As a Gold Marriott member, it is also shocking to see unilateral things like this happening on check-in day, no information on the website and no single gesture to apologize for the inconvenience.
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Date of stay: July 2021
Rooms
Location
Service
Room Tip: Call upfront and confirm how you will be treated as a pet owner, they are not exactly pet...
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HM Ward (Author) wrote a review Jun 2021
96 contributions63 helpful votes
+1
About me: I prefer luxury hotels & traveled around the world looking for little gems that offer clean comfort & love to report when I find a place without the luxury price tag. Re: Women traveling/ safety. Who: Family trip. This was a trip with my adult daughter. Loyalty Program: YES. I’m a Marriott Bonvoy Titanium Elite member. Pros: 1. Location: The Westin hotel is positioned within the Domain. It is walkable to many locations. It has a lounge & breakfast. Restaurant connected to building. Lots of outside seating also with rustic rocking chairs. 2. Clean rooms with adequate conveniences: The rooms were bright, new paint, and contemporary. Clean carpets. Bath has shower insert (no tub). Glass surround. Nonslip. Basic 2 Queen room was bigger than normal for Austin. There was a chair, desk, & small seating area w a fold up table. The room did have USB ports (2 on night stand w an additional outlet), and then another set on the desk front. SmartTV w internet streaming options (Netflix, prime, etc). 3. Nice mattresses! I’m serious when it comes to bedding. My fave is the Four Seasons mattress. It’s a dream. Ritz is next. Then this one at the Westin. I have a bad hip that causes a lot of pain & a bad bed makes traveling harder. The Westin bed was very good & impressed me. Supportive without being too firm. Possibly new. I had a feeling that the property had a facelift recently & perhaps the bed was new? No major signs of wear. A scuff here and paint splatter there. Overall, this was a clean no frills room. Cons: 1. Despite being walkable, I wouldn’t want to walk alone here (beyond the adjoining shops and adjacent restaurants). There are large parking lots & parking garages to walk past to get to the area we wanted (1/2 mile away). 2. Staff was not friendly or helpful. I’m only writing this because it happened more than once. They didn’t help resolve anything (eg arriving later than expected—can we take bypass the desk?) Normally, I do, via the app. This was a level 5 hotel & they didn’t have that option. They made me go to the desk. Then check in was long considering I’d already paid and they had my card on file. The staff at the counter were dressed like they were doing housework—not repping a nice hotel. It wasn’t ‘Austin style’ either. It made me feel like I was handing over credit card info to a random traveler. There was no ID/ name tag either. At a courtyard, I wouldnt say anything, it’s expected. But here? There needed to be some continuity to identify staff. 3. Lack of contactless procedure: At checkin cards were exchanged & touched. There is a plastic divider in place at the reception desk but the staff leaned around it to talk to me. 4. Rooms are not being cleaned to covid standards any more. But they aren’t back to normal yet either. So the room isn’t as clean & your free bottled waters and mini bar items are missing. 5. The doors have old digital locks from twenty years ago. Inconvenience: So your app cannot open the door. And these locks are not as secure (hubby is a security techy) as newer models. The door itself is heavy & old so that new travel hotel lock reinforcements do not fit. :/ 6. Water damage in bathroom: On vanity, under the u-bend pipe in the bathroom sink. No smell. Rough/ damaged surface. 7. Towels felt like sandpaper. 😢 NOISE: I’ve read different reports on the noise level in this area. This hotel faces the road with a deep parking lot opposite. It’s not a 6th at bar. Patrons tend to be older/ 40s. However, just being in this area there is street noise from wicked cars racing away from the traffic light. The sound penetrates the room. But it only happened 2-3x and not late. For an Austin location, it’s not noisy imho. But it’s not country, crickets quiet.
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Date of stay: June 2021Trip type: Traveled with family
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Response from Trinity Otto, General Manager at The Westin Austin at The Domain
Responded Jun 22, 2021
Thank you for your detailed feedback. We will review your comments with our team to improve our guest experience.
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M G wrote a review Jun 2021
Atlanta, Georgia96 contributions64 helpful votes
Nice, clean hotel in a great location. The only issues were that they did not clean the room every day—just twice during our 5-day stay. They didn’t leave extra towels or toiletries to maintain us for the off days. They also did not have room service available (even thought they said they did on the website), and the menu from which you could order at the on-site restaurant was very, very limited. I imagine that the service issues are Covid-workforce related, and I hope that they will be resolved soon. Staff was not rude in any way, but not super friendly either. I may try them again once things return to normal, but I had a much better experience at the nearby Archer hotel in March, when the pandemic was even worse.
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Date of stay: June 2021Trip type: Traveled with family
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Response from Trinity Otto, General Manager at The Westin Austin at The Domain
Responded Jun 8, 2021
Thank you for taking time to provide feedback regarding your stay, and I apologize your stay did not exceed your expectations. We will carefully review your feedback and make adjustments to ensure these are isolated issues moving forward. We continue to evolve our service and amenities to meet guests needs and ensure the safety of our staff and guests. We look forward to serving you again in the future.
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Zach S wrote a review Apr 2021
Columbia, South Carolina1 contribution
The hotel is right in the middle of The Domain, and in walking distance from dozens of awesome restaurants and stores. Arron Brooks made sure that our stay was perfect. Looking forward to visiting again.
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Date of stay: April 2021
Value
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Sleep Quality
Trip type: Traveled on business
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Response from Trinity Otto, General Manager at The Westin Austin at The Domain
Responded Apr 21, 2021
Thank you for your positive feedback, and taking time to recognize Arron! Our hotel is right in the heart of the Domain so every restaurant and store is just a short walk from your guestroom. We look forward to serving you again soon!
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PRICE RANGE
$150 - $432 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the westin austin at the domain hotel austin
LOCATION
United StatesTexasAustinNorthwest Austin
NUMBER OF ROOMS
341
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Frequently Asked Questions about The Westin Austin at The Domain
Which popular attractions are close to The Westin Austin at The Domain?
Nearby attractions include The Domain (0.2 miles), IPIC - Austin (0.2 miles), and Somersault Innovative Cocktails (0.3 miles).
What are some of the property amenities at The Westin Austin at The Domain?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at The Westin Austin at The Domain?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at The Westin Austin at The Domain?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Westin Austin at The Domain?
Yes, free parking is available to guests.
What are some restaurants close to The Westin Austin at The Domain?
Conveniently located restaurants include North Italia, Maggiano's Little Italy, and Gloria's Latin Cuisine.
Are there opportunities to exercise at The Westin Austin at The Domain?
Yes, guests have access to a pool and a fitness center during their stay.
Are pets allowed at The Westin Austin at The Domain?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does The Westin Austin at The Domain offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to The Westin Austin at The Domain?
Many travelers enjoy visiting Texas State Capitol (8.7 miles), The Driskill (9.1 miles), and O. Henry Home & Museum (9.3 miles).
Is The Westin Austin at The Domain accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.