I hate writing reviews but this experience was so good I couldn't not. A big reason is that we left something in the room at check out and the staff found it and has kept it for us. We booked to stay for seven nights in a one bedroom with our two young daughters on the gold level which was the best idea. From the doorman who shuttled us to the gold level where we were able to check in while the kids enjoyed refreshments after a long travel day to the staff in the lunch itself who revealed a games cabinet. We loved it so much (and it was snowing back home) we stayed another four nights in the Grand Suite which was even better. It was huge and came with its own kitchen! Without going to long, the pool was always warm, the drinks were always cold, and the staff was always present and went above and beyond at every turn.

We found a great deal on Fairmont and decided to try it out. Per one of the staff members, it was built in March 2018 so fairly recent and it is the largest Fairmont hotel in North America. Due to COVID, the hotel staff are taking plenty of precautionary measures. They expect you to wear a mask in all public areas and take your temperature every time you enter the hotel (as they should!). The entrance to the hotel is breathtaking. There are huge horse sculptures and vivid colors adorning the lobby area. Staff is so friendly. The location is perfect. It’s so close to south congress, all the downtown area is 5 minutes away and the rooms offer beautiful views of downtown. We only ate one meal at the Fulton which was our breakfast. Everything was deliciously prepared especially the waffle with the vanilla cream. I did find the seating to be a little uncomfortable for eating since there are mostly couches but still I loved the ambience. The pool on the 7th floor is wonderful with a great view of the downtown. The kids has a blast. I used the fitness room too which also had a great view but the peloton bikes need some servicing. My only complaint was that housekeeping service did clean our room but they did not vacuum. I find that this happens a lot when we stay at hotels. Is it a policy not to vacuum a room when the guests will be using it for multiple nights? It’s very annoying when you’re staying with three kids who are messy. But this is not a complaint of Fairmont but of hotels in general. In summary, we would love to come back here!

Modern with classic design elements. Service is impeccable as you expect. The room was spacious. The bed, linens and pillows were of the highest quality and comfort. However, the sofa in the room was very stiff and not something I would consider comfortable. Other cons: There was no room in the beverage refrigerator for anything else. It is only intended for their in-room beverage service. I suspect you could request a mini-fridge be brought to the room for personal items. I would like to see the location do away with the single use shampoo/conditioner items as other hotel chains are doing. I was in a handicap accessible room and the shower had absolutely no place to put shampoo or soap other than on the floor. This seems like a big oversight.for the space.