Luxury has never gone out of style w/ the FS and is on full display in Austin. Wife and I stayed for our 10th wedding anniversary and it was truly special. From the arrival where we were greeted on our electric bikes to everything being placed in our room prior to arrival as requested, staff was warm, attentive, and top notch.
One of the best hotel experiences I have had in a very long time. The staff was great, the service was great, the property was great. Everything about this stay was positive. And this was during the COVID period.. likely short staffed and just getting open- but it was fantastic.
We recently stayed a few days during Covid. Dining was mostly shut down. The hotel is conveniently located downtown and there were health precautions throughout. Probably good for a business trip. A little boring for recreation.
The hotel is showing its age and the hotel was understaffed...most likely due to the virus. There is nothing that stood out about this hotel or justified the high price. I could have stayed at hotels that were half the price and had the same experience. Staff is friendly but the service was slow. I had buyer's remorse the whole time I was there.
I am positively shocked that this is a Four Seasons hotel. As my title said, this hotel feels like it was a rebranded Sheraton or Hilton. What keeps the Four Seasons in the same league of competition with the Peninsula, Ritz Carlton, Waldorf, etc. is excellent training, a high staff to guest ratio, and luxurious ambiance and amenities to create a truly personalized, warm, and attentive experience. I found not a single of these items in place. My BF and I arrived around 930 at night to an unmanned driveway. No one was there to assist with luggage, and as we walked through the first set of doors, a bellhop ran over from inside to help us, but his first words were “Hey, can I help?”. Really? What are you, a teenager? In fact, while I saw more door staff later in my stay, I always felt that saying Hello to me was just a way of being friendly rather than focused on actively creating a welcoming entrance. Then the staff would just return to their conversation - just two dudes hanging out at the front door of some hotel. These and other instances demonstrated what I felt were the effects of poor training that were just everywhere. I especially noticed this in housekeeping, and I feel really guilty even pointing that out with the recent downtown in tourism to be expected with Covid-19. It’s those who make the least money (hotel maids, restaurant wait staff, etc.) who will feel the pinch of the effect on tourism. Our maid umm, cleaned our room and yet left piles of dirty dishes, empty water bottles and napkins, on our bar area and never replenished the tea bags I ran through while working in my hotel room. It’s not like she could miss it since she placed new cups less than 6 inches next to the dirty cups. I had to call housekeeping to please replenish the in room tea bags and remove the mess. When she arrived, she started pulling various bags out of various pockets asking me which ones I wanted. To be clear, before anyone rolls their eyes and says this behavior is too demanding, I would counter that it is the extreme, if not clinically obsessive attention to detail and preplanning that differentiates an $800/night hotel from a $200/night hotel. While my request was addressed, it was reactionary versus proactive. I never saw much staff through out the hotel, and it almost felt staffed at a skeletal level. The hotel boasts a great deal about their $35 million dollar renovation. I can only shudder wondering how bad things must of been for a renovation of such a small hotel. The grand lobby experience seems like a check the box exercise at best. You’ll enter to a round table full of fresh flowers and some fancy lighting and that’s about it. Don’t expect any stunning design worthy of a front cover on Architectural Digest or a travel magazine. Oh, you’ll find the obligatory sole orchid in the lobby restroom and lots of beige on beige, interrupted with metallic or glass art work, but that’s what probably what makes the design and decor so disappointing and corporate-esque. I’m never allowed to feel like I’m staying someplace incredibly special, but instead feel like I’m staying at a business focused hotel that’s not interested in beauty. It’s all so bare. Not luxurious, not minimalist and zen, just bare. The one saving grace, the only reason for which I raised my TripAdvisor review from 1 to 2 star, would be our interactions with Salvador from the banquet staff. My boyfriend and I were attending a 3 day conference there. On the last, we had an awards banquet that was preceded by a happy hour with hors d'oeuvres that were passed around by staff. At dinner, we mentioned to Salvador how much we had really enjoyed the hors d'oeuvres. He laughingly insisted right there and then that he needed to go back to the kitchen then and obtain us some more. Honestly, we felt like pigs eating all the extra hors d'oevres he brought back, in addition to our own dinner. I travel a lot and this small story means alot to me. These little acts of warmth and taking ownership of making a client's experience even BETTER than expected creates true hospitality and special experiences that hotels of this caliber (and price point) are expected to deliver.…