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Hilton Garden Inn Austin Downtown/Convention Center

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#55 of 198 Hotels in Austin
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Hilton Garden Inn Austin Downtown\/Convention Center
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1,021 Reviews from our TripAdvisor Community

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There are newer reviews for Hilton Garden Inn Austin Downtown/Convention Center
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Showing 1,004: English reviews
Brooklyn, New York
1 review
4 of 5 stars Reviewed July 7, 2015

I stayed in this hotel for a work trip, and I was very happy with the property. The rooms were clean and rather large for a typical downtown hotel, especially for the price. The workers at check in where very welcoming and got me checked in quickly. My only complaint would be the price of valet parking (which is the... More 

Helpful?
Thank Grady K
GeneralManagerAustin, General Manager at Hilton Garden Inn Austin Downtown/Convention Center, responded to this review

Dear Grady K, Thank you for taking a moment to share your experience. We sincerely appreciate your feedback here at The Hilton Garden Inn. I am happy to read the comments about your recent stay and glad that you found the location and amenities of our hotel to your satisfaction.We look forward to welcoming you back to our property in... More 

1 review
5 of 5 stars Reviewed July 3, 2015

You get what you pay for and this hotel delivered as promised in almost every way. The internet was a bit slower than I liked but still manageable. The staff were pleasant and was willing to help and serve in any way.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank David W
GeneralManagerAustin, General Manager at Hilton Garden Inn Austin Downtown/Convention Center, responded to this review

Dear David W, Thank you for taking a moment to share your experience. We sincerely appreciate your feedback here at The Hilton Garden Inn. I am happy to hear you found your stay to your satisfaction. We look forward to welcoming you back to our property in the not too distant future. More 

Campbell, United States
1 review
3 of 5 stars Reviewed July 2, 2015

The facility is in need of a cosmetic overhaul. Tatty. The first room had a horrible smell but they were gracious in changing to one that did not. Carpet through out was nasty. Door keys did not work on the first room. Doors did not shut all the way when released so you had to physically shut the door to... More 

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Roy S
GeneralManagerAustin, General Manager at Hilton Garden Inn Austin Downtown/Convention Center, responded to this review

Dear Roy S, Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry you were unhappy with the condition of your guest room. Thank you for your wonderful comments about our staff. At Hilton Garden Inn, we promise to do whatever it takes... More 

Charleston, United States
1 review
3 of 5 stars Reviewed July 1, 2015

A good night's sleep begins with where your head falls at the end of the day, and a quality pillow is key. Unfortunately for my husband and I who prefer a firm pillow, there were only two options at this hotel (foam and feather) which both fell flat to the mattress and provided little to no support. We tried sleeping... More 

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Megan F
GeneralManagerAustin, General Manager at Hilton Garden Inn Austin Downtown/Convention Center, responded to this review

Dear Megan F, Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy with our pillows. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in... More 

Edmond, United States
1 review
2 of 5 stars Reviewed June 30, 2015

Valet work very hard, just need organize their vehicles. You can only do Valet at the hotel. Music is playing loud outside Friday night. Fire truck had their siren on about 2-3 o'clock in the morning. Had business meeting the next morning.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Chris G
GeneralManagerAustin, General Manager at Hilton Garden Inn Austin Downtown/Convention Center, responded to this review

Dear Chris G, Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry you were unhappy with your stay. At Hilton Garden Inn, we promise to do whatever it takes to ensure you are satisfied. We hope you will consider staying with us... More 

Level Contributor
27 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed June 29, 2015 via mobile

The location is excellent, at least if you are at all interested in the amazing 6th street of Austin. Close to everything. The room and valet parking was also really great. I have nothing to complain about and I would definitely be back again if I'm ever in Austin.

Helpful?
Thank FilipSwe
GeneralManagerAustin, General Manager at Hilton Garden Inn Austin Downtown/Convention Center, responded to this review

Dear FilipSwe, Thank you for taking a moment to share your experience. We sincerely appreciate your feedback here at The Hilton Garden Inn. I am happy to hear you found your stay to your satisfaction. We look forward to welcoming you back to our property in the not too distant future. More 

Orlando, Florida
Level Contributor
17 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
3 of 5 stars Reviewed June 28, 2015 via mobile

In Austin for a business trip and property was selected due to excellent proximity to the convention centre, literally a couple of blocks, and within a few blocks of all the downtown Austin restaurants and bars. This property certainly has location in its favor, and fantastically helpful staff, from the bell desk, valet, through to front desk and housekeeping. Huge... More 

Helpful?
Thank MATT W
GeneralManagerAustin, General Manager at Hilton Garden Inn Austin Downtown/Convention Center, responded to this review

Dear MATT W, Thank you for taking a moment to share your experience. We sincerely appreciate your feedback here at The Hilton Garden Inn. I am happy to hear you found your stay to your satisfaction. We look forward to welcoming you back to our property in the not too distant future. More 

Prague, Czech Republic
Level Contributor
219 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
4 of 5 stars Reviewed June 28, 2015

Its a Hilton and in many aspects, the hotel is consistent with others that I have stayed in. You can expect the usual broad choice of breakfast, the wifi throughout and a decent well equipped room. I thought the staff here were particularly friendly and had a good sense of humour in the top floor bar. Clean, efficient and friendly... More 

Helpful?
Thank RoamingRuss
GeneralManagerAustin, General Manager at Hilton Garden Inn Austin Downtown/Convention Center, responded to this review

Dear RoamingRuss, I am happy to read the comments about your recent stay and glad that you found the location and amenities of our hotel to your satisfaction. Hope to see you return soon…safe travels! More 

Level Contributor
20 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed June 24, 2015 via mobile

Service there at the front desk was amazing, however the bar service was not all to happy when I asked for coffee, she was going to have to make a pot. Rooms were nice but carpets felt damp. Again the overall hotel was nice.

Helpful?
Thank Lori H
GeneralManagerAustin, General Manager at Hilton Garden Inn Austin Downtown/Convention Center, responded to this review

Dear Lori H, Thank you for the feedback about your recent stay. We are very sorry your experience did not offer you the quality of service you deserve . We strive to give exceptional service every day, for every guest; I sincerely apologize for falling short during your stay. At Hilton Garden Inn, we promise to do whatever it takes... More 

Belvidere, United States
1 review
4 of 5 stars Reviewed June 23, 2015

The room had a musty smell, but given the humidity in Austin and the recent flooding I dealt with it. The 3 dresser drawers did not close and despite telling the staff it was not resolved. Walls seemed to be paper thin on the 17th floor, there was a party in the room next to me that I was not... More 

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Keith Allen T
GeneralManagerAustin, General Manager at Hilton Garden Inn Austin Downtown/Convention Center, responded to this review

Dear Keith Allen T, Thank you for taking a moment to share your experience. We sincerely appreciate your feedback here at The Hilton Garden Inn. I am sorry you found your room unacceptable. Our team works very hard to keep every room and bathroom clean; we strive to exceed expectations every day. Please accept my sincere apologies for falling short... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Restaurant
  • Pool
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
GreenLeadersGold level
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Pool
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Business Center with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
Ideally located in the heart of downtown Austin, offering first-class hospitality in the "Live Music Capitol of the World." We are steps from the business district, the legendary 6th Street and the Warehouse District. ... more   less 

Additional Information about Hilton Garden Inn Austin Downtown/Convention Center

Address: 500 N Interstate 35, Austin, TX 78701-3702
Location: United States > Texas > Austin
Price Range: $141 - $384 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hilton Garden Inn Austin Downtown/Convention Center 3.5*
Number of rooms: 254
Reservation Options:
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Also Known As:
Hilton Garden Inn Austin Downtown Hotel Austin
Austin Hilton Garden Inn
Hilton Austin
Hotel Style:
#5 Green Hotel in Austin
#66 Business Hotel in Austin
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