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Hilton Garden Inn Austin Downtown/Convention Center

#52 of 197 Hotels in Austin
GreenLeadersGold level
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500 N Interstate 35, Austin, TX 78701-3702
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Hilton Garden Inn Austin Downtown\/Convention Center
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995 Reviews from our TripAdvisor Community

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Showing 978: English reviews
Dallas, Texas
1 review
5 of 5 stars Reviewed 2 days ago NEW

Wonderful overall experience. The location is great. The staff was very professional. The rooms were clean and the amenities were nice. There is a small pool outside so it looked somewhat crowded. I'd definitely stay here when visiting again!!

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Akakelly1908
Temple, United States
2 of 5 stars Reviewed 2 days ago NEW

Really bad customer service, the girl at check in was nice, nothing great, just nice. Valet parking ignored me twice he didn't even looked at me when I asked him a question, he just said I'm too busy! They are too busy, they have 2 kids for like 200 cars but really? .. At check out the guy was very... More 

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Jessica G
GeneralManagerAustin, General Manager at Hilton Garden Inn Austin Downtown/Convention Center, responded to this review

Dear Jessica, Thank you for the feedback about your recent stay. We are very sorry your experience did not offer you the quality of service you deserve. We strive to give exceptional service every day, for every guest; I sincerely apologize for falling short during your stay. I will personally address our team and valet team to ensure service training... More 

Ny
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Location was amazing. The hotel staff super friendly. Walking distance to everything you need. Anyone who wants to go to Texas, must stay here to expirience the location of the hotel. The views from the room, were great.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Carlos R
GeneralManagerAustin, General Manager at Hilton Garden Inn Austin Downtown/Convention Center, responded to this review

Dear Carlos, Thank you for your 5 STAR review and excellent comments about your experience with our staff and hotel. Our team looks forward to seeing your return soon! Best Regards, Blake Doran More 

Staten Island, United States
1 review
5 of 5 stars Reviewed 4 days ago NEW

The hotel is very well managed and the staff is very professional, attentive, friendly and helpful! The rooms were very well kept. Managers were very personable and went above and beyond to suggest destinations for activities based on the descriptions of our interests provided to them.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Pedro M
GeneralManagerAustin, General Manager at Hilton Garden Inn Austin Downtown/Convention Center, responded to this review

Dear Pedro, We truly appreciate your wonderful feedback and review! Thank you so much for your kind words and my entire team looks forward to your return to Austin. At your service, Blake Doran More 

St. Louis, United States
1 review
5 of 5 stars Reviewed 4 days ago NEW

I've stayed at this hotel a half dozen times and it is always nice. The staff is fantastic. Great location and always reasonably priced. I've already booked the next trip. The breakfast buffet is very good but the best part is the view while you eat.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Daniel K
GeneralManagerAustin, General Manager at Hilton Garden Inn Austin Downtown/Convention Center, responded to this review

Dear Daniel, We appreciate your loyalty and continued business with us and we always want to make our hotel feel like it is your home away from home. Please come back and see us soon and have a wonderful week! Best Regards, Blake Doran More 

Bryan, Texas
2 reviews
2 of 5 stars Reviewed 4 days ago NEW

Check in was horrible and room was not ready. The person that checked us in was rude and wouldn't let guest check in even though their name was on the room. One of the rooms had a toilet that was running all night and they didn't fix it during our stay

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Leah R
GeneralManagerAustin, General Manager at Hilton Garden Inn Austin Downtown/Convention Center, responded to this review

Dear Leah, Thank you for the feedback about your recent stay. We are very sorry your experience did not offer you the quality of service you deserve. We strive to give exceptional service every day, for every guest; I sincerely apologize for falling short during your stay. At Hilton Garden Inn, we promise to do whatever it takes to ensure... More 

Midland, Texas, United States
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 4 days ago NEW

It was not a positive experience. Halls were hot, hotel felt dirty, food was not good, service was not good. Overall I cannot think of a single positive thing to say. There are many great hotels in downtown Austin. I strongly recommend you stay in one of those.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Misty P
GeneralManagerAustin, General Manager at Hilton Garden Inn Austin Downtown/Convention Center, responded to this review

Dear Misty, I am sorry you found your experience of your stay unacceptable. Our team works very hard to keep the entire hotel super clean; we strive to exceed expectations every day. Please accept my sincere apologies for falling short during your stay. At Hilton Garden Inn, we promise to do whatever it takes to ensure you are satisfied. We... More 

Bonita Springs, Florida
Level Contributor
4 reviews
3 of 5 stars Reviewed 5 days ago NEW

This is not like most of the Hilton Garden Inn properties I have stayed at. It was probably converted from some other brand. On the plus side, it is very close to the Convention Center. The rooms are very clean. The public areas are somewhat dated. The staff is professional. My biggest problem during my stay was the difficulty in... More 

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Phantom620
GeneralManagerAustin, General Manager at Hilton Garden Inn Austin Downtown/Convention Center, responded to this review

Dear Phantom620, Thank you for your review and wonderful comments about our clean hotel and professional staff! In regards to taxis in Austin, it has become more difficult with uber leaving Austin and the city is working on increasing the number of taxis to improve availability and timeliness. We sincerely apologize for the delay you had on getting a taxi... More 

Atlanta, Georgia
Level Contributor
35 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Nice property, centrally located. Clean rooms, very helpful staff. One thing, may be an Austin law, no beer in the hotel shop. No Uber but cabs come fast. Morning breakfast was combo buffet and omlet station, good deal.

Helpful?
Thank Joe N
GeneralManagerAustin, General Manager at Hilton Garden Inn Austin Downtown/Convention Center, responded to this review

Dear Joe, Thank you for choosing to stay at our hotel. I am glad to hear that you enjoyed your stay and that our team was helpful! I will be sure to share your comments with them. I hope you will return should your travels bring you back this way. Best Regards, Blake Doran More 

Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 6 days ago NEW via mobile

I would say overall the hotel was a nice stay and I had a very good visit. But their were certain things that caught me offguard I felt like. For example when I arrived you have to use valet or else you have to park somewhere else. And I thought breakfast is complementery like everywhere else but as soon as... More 

Helpful?
Thank michelle g
GeneralManagerAustin, General Manager at Hilton Garden Inn Austin Downtown/Convention Center, responded to this review

Dear michelle, Thank you for the feedback about your recent stay. We are very sorry your experience did not offer you the quality of value you expected for valet parking and breakfast. We strive to give exceptional service every day, for every guest; I sincerely apologize for falling short during your stay. At Hilton Garden Inn, we promise to do... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Restaurant
  • Pool
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Room Service
  • Fitness Center with Gym / Workout Room
GreenLeadersGold level
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Pool
  • Bar/Lounge
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
Ideally located in the heart of downtown Austin, offering first-class hospitality in the "Live Music Capitol of the World." We are steps from the business district, the legendary 6th Street and the Warehouse District. ... more   less 

Additional Information about Hilton Garden Inn Austin Downtown/Convention Center

Address: 500 N Interstate 35, Austin, TX 78701-3702
Location: United States > Texas > Austin
Price Range: $141 - $392 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hilton Garden Inn Austin Downtown/Convention Center 3.5*
Number of rooms: 254
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hilton Hotels, Hotels.com, Priceline, TripOnline SA, Hotwire, Cancelon, Odigeo, Travelocity, Expedia and Cheap Tickets so you can book your Hilton Garden Inn Austin Downtown/Convention Center reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Garden Inn Austin Downtown Hotel Austin
Austin Hilton Garden Inn
Hilton Austin
Hotel Style:
#5 Green Hotel in Austin
#66 Business Hotel in Austin
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