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Hilton Garden Inn Austin Downtown/Convention Center

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#53 of 197 Hotels in Austin
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Hilton Garden Inn Austin Downtown\/Convention Center
Hilton Garden Inn Austin Downtown/Convention Center
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1,118 Reviews from our TripAdvisor Community

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Showing 1,093: English reviews
PA, United States
Reviewed 4 days ago NEW

Although sounds easily enters the room, I had to bang on the wall to quiet the adjoining room, the hotel and staff are excellent. Valet parking is not optional which makes the $32 per night fee too high.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank J860QZjosephk
San Antonio, Texas
Reviewed 5 days ago NEW

This Hilton has been here a long time. The best thing that can be said about it is that it is very well-located. It is directly off IH 35. Exit 12th Street, when coming in from San Antonio. Take the turn-around and stay in the far right lane as the hotel is immediately on your right. The entrance is on...

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Helpful?
Thank Mercedes6623
Management response:

Dear Mercedes, Thank you for taking a moment to share your experience. We appreciate the opportunity to host your group! I am happy to hear you found your stay to your satisfaction. We look forward to welcoming you back to our property in the not too distant future. Thanks again for your kind words and we really hope to see...

Philadelphia, United States
Reviewed 1 week ago

It was great. Just had a problem with the staff not understanding how to print remotely in the "business center." She ended up letting us print from her computer but it took forever because she had stop frequently to check other guests in...maybe she should have just done our printing then checked the guests in.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank alexisa673
Management response:

Dear alexisa673, Thank you for your review and specific details provided from your stay to help us improve our products and services for you and all future guests of ours. I will notify our chief engineer to make sure we get the printer operating properly. We hope to see you return soon and have a wonderful week. Best Regards, Andy...

Washington DC, District of Columbia
Reviewed 1 week ago

The location of the hotel was subpar. I often had to walk to and from the convention center in the dark. There were no streetlights or the lights were out, and there were several homeless people next door. I would walk right by and not realize they were there until one said something to me - it was very unsettling....

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank norat458
Management response:

Dear norat458, We sincerely appreciate your feedback and we are very sorry you were unhappy with your stay. We just finished a renovation with our Atrium and just finished placing the carpets. We are just waiting for our furniture to arrive so that way it can look lively. Thank you for taking the time to share your experience about your...

Amarillo, Texas
Reviewed 1 week ago

Service is limited. Restaurant hours are very limited for a down town hotel. Nothing special about staying here. I just stay here when everywhere else is booked or a lot more expensive. Breakfast is good if included in your room package.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank vaughanm1976
Management response:

Dear vaughanm1976, Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future. Best Regards,...

st. louis
Reviewed 1 week ago via mobile

This property is right off I-35 between 5th and 6th street. It was clean and very quiet. It is perfect for walking to many downtown venues. A nice discovery was the easy access along Waller Creek behind the hotel to an awesome bar and restaurant called Easy Tiger!

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Helpful?
Thank islebback
Management response:

Dear iselbback, Thank you for choosing to stay at our hotel. I am glad to hear that you enjoyed your stay and that you enjoyed the amenities that we have to offer! We hope you will return should your travels bring you back this way. Best, Andy Preslar, General Manager

Washington DC, District of Columbia
Reviewed 2 weeks ago via mobile

The location of this hotel is great, right next to the convention centre, a block south of sixth Street, and a few blocks north of Rainey. The room was really nice. Just updated, very comfy bed, Keurig coffee maker, and I had a nice view of downtown/I 35. The hotel lobby and public areas are a bit dated though, pool...

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Helpful?
Thank Nikhil_Advani
Management response:

Dear Nikhil_Advani, I am happy to read the comments about your recent stay and glad that you found the location and amenities of your room and our hotel to your satisfaction. We look forward to welcoming you back to our property in the not too distant future. Safe travels! Best, Andy Preslar, General Manager

Blacksburg, Virginia
Reviewed 2 weeks ago

Back again for the annual whirlwind business trip to Austin. This hotel was again comfortable and clean. My bathtub was missing the drain plug. I called but it wasn't fixed. I made do with some plastic wrap covering from a cup. After all the walking a hot bath is essential for me. The bed was very comfortable to collapse into...

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Helpful?
Thank 84Hokie
Management response:

Dear 84Hokie, We are so glad to hear that you came back with us to enjoy another relaxing stay. Thank you for your review and specific details provided from your stay to help us improve our products and services for you and all future guests of ours. I will also notify my staff working in 18th Over Austin restaurant of...

Magnolia, Texas
Reviewed 2 weeks ago

This hotel is located in a safe part of Austin and a pretty quite as well. There are 2 restaurants in the area of the hotel (BBQ place and a Pappadeaux). The hotel also has a wonderful lobby with a fireplace and multiple places to sit and enjoy yourself or watch TV in cozy corners. Their bar is also located...

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Helpful?
Thank sjsnedecor
Management response:

Dear sjsnedecor, I am happy to read the comments about your recent stay and glad that you found the location and amenities of our hotel to your satisfaction. Thank you for choosing to stay at our hotel and were satisfied with hope you will return should your travels bring you back this way. Safe travels. Best, Andy Preslar, General Manager

Nacogdoches
Reviewed 3 weeks ago

Nice stay in downtown Austin at Christmas. Overall, one of the best staff group. Very helpful, welcoming and ready to answer any questions we had. Close to all the fun 6th Street activity too. Check in was easy.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Kelly D
Management response:

Dear Kelly D, Thank you for sharing your positive experience with us! We are so glad to hear that your stay was memorable. At Hilton Garden Inn, we are more than delighted to provide excellent service and I'm happy to see that you were able to experience it! We hope to see you again in the future! Happy New Years!...

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Pool
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
GreenLeadersGold level
About the property
  • Non-Smoking Hotel
  • Wheelchair access
Things to do
  • Restaurant
  • Pool
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Business Center with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
Ideally located in the heart of downtown Austin, offering first-class hospitality in the "Live Music Capitol of the World." We are steps from the business district, the legendary 6th Street and the Warehouse District. ... more   less 

Additional Information about Hilton Garden Inn Austin Downtown/Convention Center

Address: 500 N Interstate 35, Austin, TX 78701
Location: United States > Texas > Austin
Price Range: $186 - $337 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hilton Garden Inn Austin Downtown/Convention Center 3.5*
Number of rooms: 254
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hilton Hotels Direct, Hotels.com, Priceline, Travelocity, HotelsforEveryone and Cheap Tickets so you can book your Hilton Garden Inn Austin Downtown/Convention Center reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Garden Inn Austin Downtown Hotel Austin
Austin Hilton Garden Inn
Hilton Austin
Hotel Style:
#5 Green Hotel in Austin
#66 Business Hotel in Austin
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Questions & Answers

Here's what travelers have asked, with answers from Hilton Garden Inn Austin Downtown/Convention Center staff and other travelers.
2 questions
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Chicago, Illinois

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Questions? Get answers from Hilton Garden Inn Austin Downtown/Convention Center staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Rooms on the east or south side may be quieter but it is Austin and outdoor music is part of the city ambiance.”
 of 5 bubbles 84Hokie, 2 weeks ago | Read review
“5th floor is best. We were on the 4th floor and could hear people above us.”
 of 5 bubbles sjsnedecor, 2 weeks ago | Read review
“Take note of location on floor - avoid the side facing I-35 - as construction next door goes on during the night.”
 of 5 bubbles clarec468, Nov 15, 2016 | Read review
“17th floor facing East on the 5th street side was still ridiculously loud. There's no escape.”
  • Monster with a million teeth in low light. Just ugly by day.
  • Lovely view
 of 5 bubbles nano5th, Nov 2, 2016 | Read review
“Get a Higher Floor”
 of 5 bubbles 103jesusc, Oct 13, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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