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Hilton Garden Inn Austin Downtown/Convention Center

#56 of 198 Hotels in Austin
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Hilton Garden Inn Austin Downtown\/Convention Center
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1,022 Reviews from our TripAdvisor Community

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Showing 1,005: English reviews
palo alto, United States
4 of 5 stars Reviewed yesterday NEW

This hotel is located right down by Sixth Street so it's easy to walk out in the evening. They have nice rooms, and a great view from the bar. I had no exterior window, but a view into the courtyard. i was surprised that Valet was a little pricey.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Henry Gordon T
Houston, Texas
Level Contributor
142 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

This hotel has been going through an update, and although the rooms are updated, the rest of the public areas, such as the hallways and elevators are drab, dark, and dreary. Kind of felt like it was right out of the sixties. Bed, bath, and room decor were fine. Location is convenient only if you are there to attend the... More 

Helpful?
Thank Dave M
GeneralManagerAustin, General Manager at Hilton Garden Inn Austin Downtown/Convention Center, responded to this review

Dear Dave, Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry you were unhappy with valet and not being finished with our renovation. We will have the complete renovation that will include public space and elevators completed by December 31st. At Hilton... More 

Merrimack, New Hampshire
Level Contributor
57 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

I stayed one night at the Hilton Garden Inn Austin Downtown while on business in Austin. We arrived to valet parking (the only option, you can not self park) and our check in was very fast and friendly. My room 1429 was clean, nicely decorated and had a great view of downtown. We had drinks before dinner on the 18th... More 

Helpful?
Thank Shawna P
GeneralManagerAustin, General Manager at Hilton Garden Inn Austin Downtown/Convention Center, responded to this review

Dear Shawna, Thank you for choosing to stay at our hotel. I am glad to hear that you enjoyed your stay and that our team was helpful! I will be sure to share your comments with them. I hope you will return should your travels bring you back this way. Best Regards, Blake Doran More 

West, Texas
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago

The room was blissfully quiet and calm. Super clean and relaxing, and the staff were all very respectful and helpful. The only thing that would have made the stay absolutely perfect is if there had been self-parking on-site. Because we had to leave several times each day, the valet tipping got really expensive.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Wish2Fish
GeneralManagerAustin, General Manager at Hilton Garden Inn Austin Downtown/Convention Center, responded to this review

Dear Wish2Fish, I am happy to read the comments about your recent stay and glad that you found the location and amenities of our hotel to your satisfaction. Hope to see you return soon…safe travels. Best Regards, Blake Doran More 

Florida
Level Contributor
28 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

The hotel staff was very nice. The hotel is nice. It seems a little dated but nice. The hotel is located downtown near a homeless camp. We walked down sixth street and were hassled by homeless people begging and one was screaming obscenities. I probably wouldn't stay here again because of that.

Helpful?
Thank KatyFlorida
GeneralManagerAustin, General Manager at Hilton Garden Inn Austin Downtown/Convention Center, responded to this review

Dear Katy, Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry you were unhappy with our location and the homeless population in downtown Austin. At Hilton Garden Inn, we promise to do whatever it takes to ensure you are satisfied. We hope... More 

Level Contributor
2 reviews
2 of 5 stars Reviewed 1 week ago

Hotel in bad repair on the inside but worse on exterior, room was in bad area, lots of construction, bad view, loud, and in bad area. Lots of homeless people within steps of the hotel. The staff were amazing, but can't make up for the quality of the room or the building appearance. 32.00/night for required valet is ridiculous!!!!

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Rhonda S
GeneralManagerAustin, General Manager at Hilton Garden Inn Austin Downtown/Convention Center, responded to this review

Dear Rhonda, Thank you for the feedback about your recent stay. We are very sorry your experience did not offer you the quality of service you deserve. We strive to give exceptional service every day, for every guest; I sincerely apologize for falling short during your stay. At Hilton Garden Inn, we promise to do whatever it takes to ensure... More 

Washington DC, District of Columbia
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Everything about this hotel was great. It is modern, clean and well-kept. The staff consisted of a group of extremely competent and friendly individuals, who went out of their way to make our stay a great experience. The hotel is close to the 6th Street Music District, but a "healthy" walk from many of the other "touristy" sections of town.... More 

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Leslie T
GeneralManagerAustin, General Manager at Hilton Garden Inn Austin Downtown/Convention Center, responded to this review

Dear Leslie, Thank you for taking a moment to share your experience. I am happy to hear you found your stay to your satisfaction. We look forward to welcoming you back to our property in the not too distant future. Sincerely, Blake Doran More 

Plano, United States
1 review
4 of 5 stars Reviewed 1 week ago

Good quality of service. Right at downtown. Close to all of the major tour sites, such as, Lady Bird Lake, Capital Hall, Barton Springs, etc. The room and hotel has wonderful and clean environment. Great experiences. The outdoor pool is kind of small. Suggest to provide more tour maps and introduction of Austin even though it is very close to... More 

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Xin M
GeneralManagerAustin, General Manager at Hilton Garden Inn Austin Downtown/Convention Center, responded to this review

Dear Xin, I am happy to read the comments about your recent stay and glad that you found the location and amenities of our hotel to your satisfaction. Hope to see you return soon…safe travels. Best Regards, Blake Doran More 

Daytona Beach, United States
2 reviews
5 of 5 stars Reviewed 1 week ago

Great staff, convenient location and a nice clean room. Next time I'm coming back to Austin I'm definitely coming back. Did I mention the great view from the 18th floor dining room and bar? Overall a great value!

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Kare B
GeneralManagerAustin, General Manager at Hilton Garden Inn Austin Downtown/Convention Center, responded to this review

Dear Kare, Thank you for choosing to stay at our hotel. I am glad to hear that you enjoyed your stay and that our team was helpful! I will be sure to share your comments with them. I hope you will return should your travels bring you back this way. Best Regards, Blake Doran More 

Cincinnati, Ohio
1 review
4 of 5 stars Reviewed 1 week ago

Everyone was great the service was very good and the staff was exceptional. This is the 4 time I've stayed in your hotel and love the convenience to the convention center and and fift street. Also it's convenient for public transportation to the airport.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank 452ralphe
GeneralManagerAustin, General Manager at Hilton Garden Inn Austin Downtown/Convention Center, responded to this review

Dear 452ralphe, Thank you for choosing to stay at our hotel. I am glad to hear that you enjoyed your stay and that our team was helpful! I will be sure to share your comments with them. I hope you will return should your travels bring you back this way. At your service, Blake Doran More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Restaurant
  • Pool
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
GreenLeadersGold level
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Pool
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Business Center with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
Ideally located in the heart of downtown Austin, offering first-class hospitality in the "Live Music Capitol of the World." We are steps from the business district, the legendary 6th Street and the Warehouse District. ... more   less 

Additional Information about Hilton Garden Inn Austin Downtown/Convention Center

Address: 500 N Interstate 35, Austin, TX 78701-3702
Location: United States > Texas > Austin
Price Range: $141 - $384 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hilton Garden Inn Austin Downtown/Convention Center 3.5*
Number of rooms: 254
Reservation Options:
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Also Known As:
Hilton Garden Inn Austin Downtown Hotel Austin
Austin Hilton Garden Inn
Hilton Austin
Hotel Style:
#5 Green Hotel in Austin
#66 Business Hotel in Austin
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