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What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
About
#69 of 242 hotels in Austin
Location
4.3
Cleanliness
4.5
Service
4.5
Value
4.2
Travelers' Choice
See why so many travelers make Austin Southpark Hotel their hotel of choice when visiting Austin. Providing an ideal mix of value, comfort and convenience, it offers a family-friendly setting with an array of amenities designed for Texas travelers like you. For those interested in checking out popular landmarks while visiting Austin, Austin Southpark Hotel is located a short distance from Cathedral of Junk (1.3 mi) and St. Edward's University (1.3 mi). As your “home away from home,” the hotel rooms offer a flat screen TV, air conditioning, and a seating area, and getting online is easy, with wifi available. Guests have access to a 24 hour front desk, a bar while staying at Austin Southpark. In addition, the hotel offers a pool and a lounge, which will help make your Austin trip additionally gratifying. And, as an added convenience, there is free parking available to guests. Travelers looking to enjoy some crab can head to South Congress Cafe, Perla's Seafood and Oyster Bar, or Vespaio. Otherwise, you may want to check out a steakhouse such as Texas Land & Cattle Steak House or Steak House Austin LLC. There is no shortage of things to do in the area: explore popular gardens such as Zilker Metropolitan Park, Zilker Botanical Garden, and Lady Bird Johnson Wildflower Center. At Austin Southpark Hotel, your comfort and satisfaction come first, and they look forward to welcoming you to Austin.
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Property amenities
Free parking
Wifi
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Evening entertainment
Patio
Pets Allowed ( Dog / Pet Friendly )
Parking
Hot tub
Pool / beach towels
Indoor pool
Outdoor pool
Heated pool
Fitness / spa locker rooms
Sauna
Coffee shop
Restaurant
Breakfast available
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Baggage storage
Convenience store
Gift shop
Non-smoking hotel
Outdoor furniture
Shared lounge / TV area
Shops
Sun deck
Sun loungers / beach chairs
Sun terrace
ATM on site
24-hour front desk
Express check-in / check-out
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Room features
Air conditioning
Desk
Housekeeping
Safe
Coffee / tea maker
Cable / satellite TV
Flatscreen TV
Bath / shower
Seating area
Telephone
Wardrobe / closet
Bottled water
Iron
Private bathrooms
Wake-up service / alarm clock
Radio
Complimentary toiletries
Hair dryer
Show more
Room types
Pool view
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Business
Languages Spoken
English, Spanish, Chinese
Location
44Car recommended
Grade: 44 out of 100
23Restaurantswithin 0.75 miles
5Attractionswithin 0.75 miles
Contact
4140 Governors Row, Austin, TX 78744
Getting there
Rental CarsSee rental cars from $35/day
2030Reviews26Q+A100Room tips
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The lint system for the dryers probably aren't the best. We found several linty, short and otherwise unidentifiable hairs on our beds bottom sheet. I will say they were nice enough to send two employees up to remake our bed, and another maintenance employee to shoe away a couple of eager yellowjaclets in the process of making a nest on our balcony. The hotel is dated in spots, but overall still very charming as well as top quality room amenities and a balcony
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Date of stay: March 2023Trip type: Traveled as a couple
Value
Location
Service
Room Tip: The pool gets crowded, so snag a spot early
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from General Manager, General Manager at Austin Southpark Hotel
Responded 4 days ago
Dear Shawn, Thank you for taking a moment to let us know how we are doing. It is a pleasure to hear that you enjoyed our hotel's charm, top-quality room amenities, and incredible team! We appreciate you staying with us at Austin Southpark Hotel, and we look forward to seeing you again soon. Sincerely, Hank Reilly General Manager hank.reilly@austinsouthparkhotel.com (512) 448-2222
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I don’t usually write reviews, but this experience was so horrible that I don’t want anyone else to ever go through the experience we went through. We arrived to the Omni Southpark hotel in Austin, TX on March 16th. From the moment we pulled up to the property we noticed the surrounding hotels looked full and clean from the outside. The Omni looked empty and uninviting. We were also concerned about the safety of the neighborhood as the few miles driving up were filled with homeless people in the streets. We proceeded to check in where we were greeted with a somewhat cold welcome and the amount of air freshener in the lobby seemed like they were trying to hide something. We proceeded to our room where we noticed the hotel and rooms looked more run down than the pictures had initially shown. The whole room was dated and the carpet and furniture throughout were dingy. They intentionally don’t show you pictures of the shower as it appears the moldy tile and the knob haven’t been updated since the 1980’s. The toilet in our room I had to flush at least 3 times before it would ever flush. This is not a handy situation when you have a toddler running around. We then went to get ice and the ice vending machine on the 9th floor was broken. We tried to put the bottled waters in the fridge, but the room was actually colder than the fridge. We were already on edge with the facility, but opted to still give this hotel a chance. Upon our return later that evening we noticed that it felt like the entire building was swaying. While there was rain and we were on the 9th floor, this was a pretty intense sway. I lost my balance multiple times while showering to give you an idea. The next morning we proceeded down to get breakfast. This was not included and we paid over $20 for a tiny taco, a cold breakfast sandwich and the worst cup of coffee I have ever had. It was no longer raining and I noticed it still felt as the whole room was swaying. The sole reason I picked this hotel to stay at was for the heated indoor pool and spa. Later that day we proceeded to go use these amenities. You had to walk outside in the cold to get to the indoor area. Upon walking outside it didn’t look like the area and pool had been maintained in quite sometime. We proceeded inside where a lady was stocking towels and a gentlemen was in the spa. We proceeded to the indoor pool, which was covered by leaves and was way too cold to swim in. While disappointing we thought okay well we will go to the spa then. When we got to the spa the bubbles were going really fast and a gentlemen was leaving. We proceeded into the spa. We noticed once my husband, my toddler and I got in that something didn’t seem right. There was an odor. My husband went to stop the bubbles and we noticed there was a filth of film in the spa and when the bubbles stopped we noticed the water was very discolored (yellow/green). We thought that the water may have just looked a little funny with how fast the bubbles were going. After absorbing our surroundings we noticed the gentlemen outside the spa had dried off and got fully clothed. He was in old, smelly clothes and his shoes did not match. He quickly slipped out a back door and that is when we knew that it was a homeless man who had just used the spa to bathe in. We got out quickly and alerted the front desk right away. I spoke to the manager on site about this situation along with all the other issues, and he didn’t seem overly phased. The first response he had was sorry that the hotel is dated. Having dated amenities and maintaining the cleanliness and safety of your facility are not one in the same. I personally felt that was a horrible excuse, and he wasn’t hearing our concerns at all. After all, they are in the hospitality business. He apologized for the inconvenience and started to tell us he had a kid too. I feel confident that if his child was just in a homeless man’s bath he would have had a lot more conviction than what was shown. I told him we could not stay another night at this point and we requested a refund. He let us know we would have to communicate through the 3rd party (hotels.com) that we booked with, but asked us to stay. I told him I was not trying to be trouble and we would think about it, but our priority was going to shower. When we got on the elevator I noticed my private part and skin started to itch excessively. We showered ourselves down over and over again. We requested a refund from hotels.com, which we did get. (Hotels.com was great. They were professional, efficient and truly heard our concerns). Before we left my husband was in the elevator with another guest that said he had seen multiple homeless people using their spa for bathing all week. My husband also spoke with a sales manager visiting the property and he even acknowledged that this property is one of their worst ones, but once again focusing on the older style. Style and maintenance/cleanliness/safety are still not one in the same. Hearing all this made us more furious. This shows pure neglect from the property management staff. The maintenance staff takes no pride in the property and the standards for safety were none. At $300/night I suggest this hotel get their act together. My private part is still very itchy, so no telling what kind of bacteria we may have picked up. This ruined our whole trip and now I just pray we will all be okay. This was supposed to be a fun first getaway with our 16-month old son and the whole trip turned into purgatory. We will never return to this hotel. If these are the standards Marriott enforces, then we want no part of it. #Marriott #MarriottBonvoy #AustinSouthparkHotel #Hotels #Dontgo #Disgusting #Filth #Unsafe #Unsanitary #Sickness #Mortifying #PTSD #Uncomforable…
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Date of stay: March 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from General Manager, General Manager at Austin Southpark Hotel
Responded 1 week ago
Dear Doug, We're saddened to hear about your experience. Please accept our apologies for any concerns about cleanliness and safety as well as for any disappointment with how your concerns were addressed. The health and safety of our guests are our top priority. We're under new ownership, and the hotel will be going through a renovation soon. Please consider staying with us again when the work is complete. Sincerely, Hank Reilly General Manager hank.reilly@austinsouthparkhotel.com (512) 448-2222
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
SMH, Jay convinced me to cancel my hopper reservation and let him do it for the same price but I ended up having to leave 7 hrs later! Not even 20hr stay! Lousy customer service after a hard flight!
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Date of stay: March 2023Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from General Manager, General Manager at Austin Southpark Hotel
Responded 1 week ago
We appreciate your constructive feedback. While it was our pleasure to welcome you to our property, we're distressed to read of your experience. Please know that this is not representative of a typical stay at our hotel, so we'll certainly research what went wrong. We're better than this, so we hope to have another opportunity to transform your opinions. Sincerely, Hank Reilly General Manager hank.reilly@austinsouthparkhotel.com (512) 448-2222
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Great hotel/lodging experience! I stayed on the 14th floor. Also, I had assistance from the hotel staff (i.e. September) in operating my Lyft app on my phone. A lifesaver!! Really enhanced my first time/trip to Austin, TX.
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Date of stay: March 2023Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from General Manager, General Manager at Austin Southpark Hotel
Responded 2 weeks ago
Dear Candice, We're delighted you enjoyed your stay at Austin Southpark Hotel and that our amazing staff was able to assist with all your needs. The next time you're in town, please come see us again! Sincerely, Hank Reilly General Manager hank.reilly@austinsouthparkhotel.com (512) 448-2222
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Overall great staff, very attentive. The location is a great jumping off point to and from airport to downtown to the Hill Country. Parking is ample, ease of access to major freeways, with drivable places to go eat Just hope they upgrade the rooms, dated but functional ——-
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Date of stay: March 2023Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from General Manager, General Manager at Austin Southpark Hotel
Responded 3 weeks ago
We are thrilled to see that you enjoyed our prime location and stellar staff. They will be ecstatic to be recognized for their hard work. We hope you had a fantastic time exploring the area. We are making some exciting changes and would love to welcome you back to Austin Southpark Hotel once they are completed. Sincerely, Hank Reilly General Manager hank.reilly@austinsouthparkhotel.com (512) 448-2222
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The room was clean and the service and staff were quite good. The only negative is that the hotel is pretty dated and in need of a refresh / remodel. It sort of felt like I was back in 1995. Also not in the best part of town and it kind of felt like I was under the highway overpass.
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Date of stay: March 2023Trip type: Traveled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from General Manager, General Manager at Austin Southpark Hotel
Responded 3 weeks ago
Dear Tom, Two things that you can always expect here are clean facilities and top-notch service. Something that you can expect in the near future is modern accommodations. We are under new ownership and have plans to do a full-blown renovation. It would be an honor to share with you these exciting changes in the future. Sincerely, Hank Reilly General Manager hank.reilly@austinsouthparkhotel.com (512) 448-2222
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel is just very tired. But what really sets it apart is how completely rude the front desk is. How they keep a Marriott flag is totally beyond me. But I would suggest to stay anywhere somebody here
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Date of stay: March 2023Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from General Manager, General Manager at Austin Southpark Hotel
Responded 3 weeks ago
We appreciate you taking the time to share your thoughts regarding your recent visit. We're very sorry to hear that we were unable to meet your expectations on this occasion. Please accept our sincere apologies if you did not receive the high standard of service our front desk team usually provides; we will certainly address these concerns internally to ensure improvements are made. Your feedback regarding any updates needed is gratefully received; however, we are excited about our pending hotel renovations. Thank you for your valuable input. Sincerely, Hank Reilly General Manager hank.reilly@austinsouthparkhotel.com (512) 448-2222
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The hotel was very clean, the staff was friendly, and the breakfast buffets our group organized was good and a late night pizza from the hotel kitchen was decent. The location worked well for my meetings at St. Edward University
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Date of stay: March 2023Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from General Manager, General Manager at Austin Southpark Hotel
Responded 3 weeks ago
Dear Kathleen, We're thrilled to hear that our clean accommodations and friendly team members impressed you during your visit to Austin Southpark Hotel! It would be an honor to host you again the next time you find yourself in the area. Sincerely, Hank Reilly General Manager hank.reilly@austinsouthparkhotel.com (512) 448-2222
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
I stayed here for one night for a business trip. The first thing you notice is that both the American and Texas flags are tattered and torn on the front flagpoles. Not a good look. The staff seemed annoyed when I said I had a tax exempt form at check-in. The room was worn with scuffs on the furniture, a light fixture that didn't work, and a small-ish TV with ancient remote. The room looked out over the highway and the road noise was pretty constant. I could even hear people talking from the parking lot when I was on the 6th floor. The bed was comfortable and the parking was free, but I was overall unimpressed with this hotel and would find another place to stay next time I am in town.
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Date of stay: February 2023
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from General Manager, General Manager at Austin Southpark Hotel
Responded 3 weeks ago
Thank you for taking the time to review your recent stay with us. We are constantly working hard to provide a high-quality experience for all of our guests, so it is disappointing to hear that we didn't meet your expectations. Your concerns about noise are understood, and we are definitely aware that this is an opportunity for us to grow. We'll be sure to pass your comments about our accommodations along to our team for further review, and we thank you for being patient with us until we can modernize the hotel. On a positive note, we appreciate you highlighting our free parking and comfortable beds. It was a pleasure having you here, and we hope for another chance to change your perceptions down the line. Sincerely, Hank Reilly General Manager hank.reilly@austinsouthparkhotel.com (512) 448-2222
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The staff was excellent and available. The room was nice, but needed some updating. The location is central and conveniently located near the airport. The conference room was stocked with amenities and the staff was friendly and helpful. The room we stayed in does need some TLC, but was not dirty. Both nights we were there, it was quiet.
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Date of stay: February 2023Trip type: Traveled on business
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from General Manager, General Manager at Austin Southpark Hotel
Responded 4 weeks ago
Thank you for taking the time to share your experience with us. Receiving recognition for our convenient location, excellent business amenities, and dedicated team is always appreciated. We are always working to offer the best service and accommodations to our guests, so we appreciate your feedback on where we can improve. Take care, and know that we'd be honored to serve you anytime your plans bring you this way. Sincerely, Hank Reilly General Manager hank.reilly@austinsouthparkhotel.com (512) 448-2222
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$139 - $209 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
omni austin at south park hotel austin, omni hotel austin, austin omni
LOCATION
United StatesTexasAustinSouth Austin
NUMBER OF ROOMS
312
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Claim Your ListingAUSTIN SOUTHPARK HOTEL $103 ($̶1̶6̶0̶) - Updated 2023 Prices & Reviews - TX
Frequently Asked Questions about Austin Southpark Hotel
Which popular attractions are close to Austin Southpark Hotel?
Nearby attractions include Austin Wine and Cider (0.7 miles), Austin Rock and Roll Car Museum (0.7 miles), and Urban Air Adventure Park (0.7 miles).
What are some of the property amenities at Austin Southpark Hotel?
Some of the more popular amenities offered include an indoor pool, an on-site restaurant, and a lounge.
Which room amenities are available at Austin Southpark Hotel?
Top room amenities include air conditioning, a flat screen TV, and a desk.
What food & drink options are available at Austin Southpark Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Austin Southpark Hotel?
Yes, free parking is available to guests.
What are some restaurants close to Austin Southpark Hotel?
Conveniently located restaurants include Cabo Bob's Burritos, Hideaway Kitchen & Bar, and Onion Creek Grille.
Are there opportunities to exercise at Austin Southpark Hotel?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Are pets allowed at Austin Southpark Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Austin Southpark Hotel offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Austin Southpark Hotel?
The staff speaks multiple languages, including English, Spanish, and Chinese.
Are there any historical sites close to Austin Southpark Hotel?
Many travelers enjoy visiting Texas State Capitol (4.2 miles), The Driskill (3.7 miles), and O. Henry Home & Museum (3.6 miles).