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Courtyard Austin-University Area

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Courtyard Austin-University Area
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88 Reviews from our TripAdvisor Community

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Showing 86: English reviews
Corona, California
Level Contributor
186 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

This hotel is small and needs some major remodeling. Of the two elevators, only one was working the entire time I was there. The room was clean with a small bathroom. Each day after cleaning the maid took my soap, shampoo and conditioner instead of leaving them for me to use the next day. One day she did not replace... More 

Helpful?
Thank JanetWK
Management response:

Thank you for sharing your comments with us. We have remodeled and is in the process of spending over 600K to replace our elevators. I have shared your comments with our housekeeping to use as a training moment. More 

Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago via mobile

We stayed here after a night at a Hilton, and were much more impressed with this hotel. Although the breakfast isn't complementary, the facility itself is beautiful, and very clean. Definitely wish we had booked here for our two night Austin trip rather than splitting between the two hotels. We will definitely be back.

Helpful?
Thank Jennifer J
Management response:

Thank you for the nice comments. We have had our ups downs in the past but we are continuing to improve. Surveys like yours lets us know that we are going in the right direction. More 

Level Contributor
4 reviews
4 of 5 stars Reviewed 2 weeks ago via mobile

The Courtyard Marriott Austin University Area provide a very comfortable stay for a short visit to the Austin area. The location was not too far from the airport and relatively close to the Austin Seaton Medical Facilities. While no breakfast was provided with our stay they did have Starbucks Coffee in the lobby that you paid for. Better than the... More 

Helpful?
Thank Orville P
Management response:

Thank you for the nice feedback. I am the new GM and our goal is to continue to improve on service and going above our guest expectations. We will be honored to have you back when you visit Austin in the future. More 

Burleson
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

This is an average hotel on the highway. The rooms were clean and for the price, it was what we looking for. It is in a good area for activities, close to the university and downtown. One thing that was disappointing is that we went with a large group and intended on hanging out by the pool together. They would... More 

Helpful?
Thank kimberlybV6164PH
Management response:

Thank you for your review. Due the humidity and amount of people in a small pool, the filter had a hard time keeping up. As for bring in alcohol to the pool. Our liquor license will not allow that. You can only do that for hotels with no liquor license like a Fairfield Inn, Motel 6, etc. I will share... More 

Houston, Texas
Level Contributor
5 reviews
3 hotel reviews
2 of 5 stars Reviewed 2 weeks ago

I booked online and the pictures looked like it was newly remodeled. When I arrived I was a little surprised by the appearance of the outside. Not only is the surrounding area pretty rough (not the University area I imagined) but they had a huge hole in the ceiling under the front entrance (outside) it was roped off below the... More 

Helpful?
Thank DD84LL
Management response:

I am so sorry that we did not provide the service that you are I expect our guest to have. The Bistro is a counter service restaurant and the staff should have not only helped you be also have informed you about the service and what we provide. The front of the hotel was water damaged from the massive rains... More 

Atlanta, GA
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago

Checked in very late (Fri night) - the toilet had issues and the tub looked like it was found in a junk yard. We would have changed rooms had we not already upacked. Next morning on the way out for the day told the front desk that the toilet had issues and she wrote it on the maintenance list. Returned... More 

Helpful?
Thank swsmith
Management response:

Thank you for your feedback. The hotel is going through a management transition as well as a renovation and I as so sorry that you were caught up in this transition. Please contact me so that I can personaly see if we can get you here again after the dust clears. More 

Atlanta, Georgia
Level Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Very pleasant and courteous staff. Always helpul when something went wrong and plenty did. Several times there was hair in the bathtub when I checked in. The hot water would take 20 minutes to heat up, a couple of times it didn't heat at all. The air conditioning unit is noisy and drowns out the television. The elevators are extremely... More 

Helpful?
Thank Chrystal J
Management response:

We apologize for the inconvenience that you had during your stay. We are still in the process of replacing our bath tubs and AC's. As for the hair, this should not happen and I will let the appropriate managers review these comments with the staff so that this problem can be corrected. More 

Pearland, Texas
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed 3 weeks ago

I stay in a lot of Marriott hotels so I know what to expect when I walk in the door. This hotel was such a disappointment. Only 1 elevator out of 3 worked the entire time. This was a busy week with 3 softball team families among the other people coming and going constantly. My daughter in law's room was... More 

Helpful?
Thank Kathy M
Management response:

We are sorry for your bad experience. We are in the process of hiring new staff as well as replacing the elevators. We are making every effort to keep our guest happy and will continue to put forward our best effort until the renovations are complete. More 

A TripAdvisor Member
4 of 5 stars Reviewed 3 weeks ago via mobile

I stayed here on business and it fit the need nicely. Everything went exactly like you'd expect. I checked in and didn't have any other need to talk to anyone else. Hot water was instant, bed was comfortable and the tv worked. There's no free breakfast but there is free wifi. It's booked as a three star and is the... More 

Helpful?
Thank A TripAdvisor Member
Management response:

That you for your comments. We are a continued work in process and it is nice to here that we are slowly getting there. Courtyard hotels do not offer free breakfast. The Marriott brands with free breakfast will be Fairfield Inn, Spring Hill Suites and Residence Inn. More 

Sachse, Texas
Level Contributor
22 reviews
3 hotel reviews
3 of 5 stars Reviewed 5 weeks ago

They promptly switched out feathered pillows for polyester filled, and brought extra towles. We then went to dinner and the outdoor pool and returned too late to switch rooms. The beds both sloped in the middle giving us a terrible night sleep. Not sure if the mattress or the box springs were to blame. We should have complained. We told... More 

Helpful?
Thank b4patti
william d, General Manager at Courtyard Austin-University Area, responded to this review

I am sorry that your stay was not up to your or our standards. We are in the process of upgrading our elevators as well as working on continued improvements of the hotel's rooms and services. Please try us again when you are in town. More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Bar/Lounge
GreenPartner Learn More
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Center with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
This newly renovated Courtyard by Marriott is just a few miles north of downtown Austin, 6th Street, and the Texas State Capitol, Courtyard Austin University Area offers newly-renovated guestrooms, lobby and an onsite Bistro and outdoor pool. Our University of Texas Austin hotel is just 3 miles from the campus off Exit 238A of I-35. Modern guestrooms feature Marriott luxury bedding, flat-screen TVs and free Wi-Fi. Guests will enjoy a delicious selection of breakfast and dinner options at our Bistro. We offer a comfortable outdoor pool and fitness center that is available 24-hours. With over 1,600 sq. Ft. Of event space, business meetings are easy at Courtyard Austin University Area. ... more   less 

Additional Information about Courtyard Austin-University Area

Address: 5660 N Interstate 35, Austin, TX 78751-1717
Location: United States > Texas > Austin
Price Range: $120 - $255 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Courtyard Austin-University Area 3*
Number of rooms: 198
Reservation Options:
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Also Known As:
Courtyard Austin - University Area Hotel Austin
Courtyard Austin Central
Austin Marriott
Austin Courtyard
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