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Courtyard Austin-University Area

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Courtyard Austin-University Area
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79 Reviews from our TripAdvisor Community

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Showing 77: English reviews
Sachse, Texas
Level Contributor
25 reviews
4 hotel reviews
3 of 5 stars Reviewed 3 days ago NEW

They promptly switched out feathered pillows for polyester filled, and brought extra towles. We then went to dinner and the outdoor pool and returned too late to switch rooms. The beds both sloped in the middle giving us a terrible night sleep. Not sure if the mattress or the box springs were to blame. We should have complained. We told... More 

Helpful?
Thank b4patti
william d, General Manager at Courtyard Austin-University Area, responded to this review

I am sorry that your stay was not up to your or our standards. We are in the process of upgrading our elevators as well as working on continued improvements of the hotel's rooms and services. Please try us again when you are in town. More 

1 review
1 of 5 stars Reviewed 2 weeks ago

Confirmation #82022052 | Courtyard Austin-University Area I have already reported this to the on-site manager, as well as through your social media channels. However, to date, I have not received a response or our request. On July 5, around 2:00, my 8 year old son and I checked into your hotel. The room was 73 degrees. We turned down the... More 

Helpful?
Thank Clayton G
william d, General Manager at Courtyard Austin-University Area, responded to this review

I apologize for the quality of service you received. We are making huge efforts in retraining our staff as well as continuing to work through renovations to fix issues such as the ones you experienced. I have also shared your feedback with my staff in order to re-trained them on the proper ways of cleaning rooms so that future guest... More 

1 review
1 of 5 stars Reviewed 3 weeks ago

The Courtyard Austin-University Area is so atrocious that I will never stay in a Courtyard again anywhere in the world and my wife and I know hotels as we travel extensively and have stayed in hundreds of hotels. Marriott has 19 chains in their portfolio and the Courtyard is the very bottom of the barrow. Here is a description of... More 

Helpful?
Thank HarrySanFrancisco
Nancy H, General Manager at Courtyard Austin-University Area, responded to this review

We are sorry you did not enjoy your stay. We are working to improve the elevators which are original to the building. The hotel renovation was completed in 2015 to reflect a more modern and clean lines look. We will address your housekeeping concerns with our staff. In regards to your folio, we have begun to email invoices for the... More 

1 review
4 of 5 stars Reviewed 3 weeks ago

The facilities are in good condition. The room we stayed in was very clean, the staff is friendly. The location gives fast access to downtown Austin. Traveling down I35 is always slow... but that is true no matter where you stay..

Helpful?
Thank Lou C
Nancy H, General Manager at Courtyard Austin-University Area, responded to this review

Thank you for choosing the Courtyard Austin-University Area. We appreciate your business. We are so happy you found our location an easy commute to downtown Austin. We pride ourselves in providing clean and comfortable rooms. We look forward to seeing you again! More 

Port Neches, Texas
1 review
3 of 5 stars Reviewed 3 weeks ago via mobile

I mostly stay at Marriott properties when traveling, however, the Fairfield and Residence Inns are supposed to be the lower end!!! Yes, I know Courtyards are not the Ritz Carlton or JW Marriott resort hotels, but plz...I've just noticed over the last few years a sub par staff and lack of attention to detail at several Courtyard properties! I started... More 

Helpful?
Thank Cruiserneal
Nancy H, General Manager at Courtyard Austin-University Area, responded to this review

Thank you for staying with us. We are sorry you felt the hotel's are not providing the same level of customer service as they did in the past. Our staff tries to please every customer. We will share your experience with our staff, so we can take this opportunity to improve. We hope you will give us another try. More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 4 weeks ago via mobile

To start, the AC in our room would not respond to any of our requests and just blew freezing air all night without relenting. More than half of the outlets including the USB outlets didn't work. The pillows were the absolute worst pillows I have ever slept on. The second night, we brought our own pillows (because we've been camping... More 

Helpful?
1 Thank Louise C
Nancy H, General Manager at Courtyard Austin-University Area, responded to this review

Thank you for you response. We are sorry we didn't meet our expectations. We have already addressed the issues in your room with our maintenance and housekeeping department. More 

Crestview, Florida
Level Contributor
15 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 5 weeks ago

Ali made up for a lot! First night: Room stuck on 75 even though air set on 60 (it was 98 outside and humid and it carried over into the room - 75 was miserable). No hairdryer and no teabags - nothing but coffee. I called the front desk. 45 minutes later, no hairdryer and no teabags. Called again and... More 

Helpful?
Thank debmorrow51
Nancy H, General Manager at Courtyard Austin-University Area, responded to this review

We are sorry we did not meet our expectations for an outstanding guest experience. The issues you mentioned have been addressed with our team. We are happy that Ali was able to provide you with exceptional customer service. We hope you will considering giving us another try. More 

Houston, Texas
Level Contributor
56 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed June 21, 2016

I usually stay at Marriott properties when I can, and was surprised to see new decor at this location. Check in was a breeze, but unfortunately, only one of our two keys worked. I'm sure we could have fixed that by going to the front desk, but with just the two of us, we only really needed one key. The... More 

Helpful?
Thank TravelGuest707
Nancy H, General Manager at Courtyard Austin-University Area, responded to this review

Thank you for taking the time to review the hotel. We are sorry we didn't provide you an exceptional guest experience. We strive our best to provide every guest with a great experience. We hope you will consider staying with us in the future. More 

Houston, Texas
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 19, 2016

Awesome art work, during our recent visit during Rock Rally, we met by Charles and Terry. We came in sleepy and was immediately was Welcomed Back to the hotel, we needed towels and Terry and Charles were alway friendly and quick! Thank you once again for Terry and Charles!!!

Helpful?
Thank denwatson81
Nancy H, General Manager at Courtyard Austin-University Area, responded to this review

Thank you for choosing the Courtyard Austin-University Area. We appreciate your business and your 5 Star Review. We are so happy we were able to exceed your expectations. We look forward to seeing you again. More 

New Orleans, Louisiana
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed June 4, 2016 via mobile

Stayed here for a few days with some friends. Very excited about how the renovation looks in the lobby and rooms. However seems as though the hotel is not managed or maintained well. It's an old building with a rough exterior. Caution tape at entrance sectioning off an area where the ceiling was falling apart. Old elevators that were a... More 

Helpful?
Thank NJJeff2013
Werner M, General Manager at Courtyard Austin-University Area, responded to this review

Dear NJJeff2013, Thank you for staying with us and for your feedback. Yes, the hotel as so much potential and we are working on getting all of the items you mentioned taken care of. Please know that we will continue to make the needed improvement and continue to work with the staff until we feel that we are providing you... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
GreenPartner Learn More
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Meeting Rooms
  • Free Parking
  • Dry Cleaning
  • Business Center with Internet Access
  • Laundry Service
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
This newly renovated Courtyard by Marriott is just a few miles north of downtown Austin, 6th Street, and the Texas State Capitol, Courtyard Austin University Area offers newly-renovated guestrooms, lobby and an onsite Bistro and outdoor pool. Our University of Texas Austin hotel is just 3 miles from the campus off Exit 238A of I-35. Modern guestrooms feature Marriott luxury bedding, flat-screen TVs and free Wi-Fi. Guests will enjoy a delicious selection of breakfast and dinner options at our Bistro. We offer a comfortable outdoor pool and fitness center that is available 24-hours. With over 1,600 sq. Ft. Of event space, business meetings are easy at Courtyard Austin University Area. ... more   less 

Additional Information about Courtyard Austin-University Area

Address: 5660 North IH-35, Austin, TX 78751
Location: United States > Texas > Austin
Price Range: $120 - $204 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Courtyard Austin-University Area 3*
Number of rooms: 198
Reservation Options:
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Also Known As:
Courtyard Austin - University Area Hotel Austin
Courtyard Austin Central
Austin Marriott
Austin Courtyard
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