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Candlewood Suites - Austin Arboretum-Northwest

9701 Stonelake Blvd, Austin, TX 78759-6534
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Guests1 room, 2 adults, 0 children
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Traveler (38)
Room & Suite (41)
Dining (7)

About

Location
Cleanliness
Service
Value
Candlewood Suites is not your traditional hotel, and that is the best part! At the Candlewood Suites Austin Arboretum NW we put the amenities where they really count; in the rooms! That means a suite with a full kitchen and plenty of space to stretch out! Each suite has a full kitchen complete with microwave, full sized refrigerator and all your utensils and pans to cook with. Work efficiently at your executive desk with two separate phone lines, free hi speed internet, check email and talk on the phone at the same time. Relax in the overstuffed recliner while you enjoy a DVD borrowed from the hotel in your DVD player. Work off some stress in our fitness center or visit our Candlewood Cupboard. In the Candlewood Cupboard you can purchase meals, snacks, and sundry items at value prices.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Tennis court
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Meeting rooms
Fax / photocopying
Parking
Free internet
Wifi
Internet
BBQ facilities
Baggage storage
Non-smoking hotel
Shops
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Non-smoking rooms
Suites
Family rooms
Air conditioning
Housekeeping
Safe
Kitchenette
Microwave
Good to know
HOTEL CLASS
HOTEL STYLE
Quiet
Modern
Languages Spoken
English, Spanish, Greek, Italian
Hotel links
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104Reviews4Q+A15Room tips
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Popular mentions
I stayed here instead of driving back home after A&M beat Rice to play the next day. Lovely room, comfortable stay. I remember the desk clerk was very nice and served me well, so much so, that for the first time in my life I tipped a desk clerk. She was helpful. My stay there was a good one and in a good location.
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I had never stayed at a Candlewood Suites location before, but I stayed here for one night with my wife and I while we were in town visiting friends. This is a pretty simple place, but it does have a built in kitchenette and a decent sized bathroom, so it might be a good choice for an extended stay in the area. The rooms were clean, and I had no issues. The bed was comfortable and we had a good night's sleep. I don't know if there is a gym associated with this place, as I was only here for one night. We chose this place based on our overall proximity to our friends, who are also in the northern part of Austin, near to here. Overall, if you were looking for a simple place in Austin and wanted to stay with an IHG property, this isn't a bad choice.
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Live roaches in the bathroom and in the kitchen, running across the counters. Last straw - roach running across my pillow. Now I know it is Texas, you're going to see the occasional insect but this was revolting. Poor standards for cleanliness, caked-on grime on all the light switches and fingerprints all over the doors. Rooms are worn but ok, old appliances and basic furnishings as this is IHG's "budget" hotel but honestly, it felt like a youth hostel or a college dorm, very institutional. Front desk person was apologetic enough when I went to check out two days early, promised the manager would get in touch but he never did.
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Response from IHGService, Guest Relations Manager at Candlewood Suites - Austin Arboretum-Northwest
Responded Jan 24, 2019
Hi danakate, I'm disappointed you didn't thoroughly enjoy your time with us because of the underwhelming condition of the room that you were provided and you received little follow-up from management about the issues raised. This is not typical of what we pride for at IHG, that's why I've sent you a private message to obtain more information about your stay which should now be in your inbox. Thank you for choosing IHG and I look forward to receiving your reply when most convenient. Best, Pam G Case Manager IHGService
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The staff is extremely friendly, caring and helpful. The staff was always concerned that I wasn't disturbed during the day as I slept days and worked nights, Hannah was always helpful and very pleasant. She's an asset to the organization. I've stayed in many Candlewoods and this one has been the best by far.
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The location is amazing, very quiet and peaceful. The staff was always helpful and always present and always went above and beyond! Destiny was super nice when she checked me in, we had arrived super late but she had a huge smile on her face. The next day, Hannah offered to help me move all my groceries up to my room when she noticed I was having a hard time pushing the luggage cart. My favorite thing about traveling to hotels is having people interact with you honestly and openly. It's the staff who make my stay good or bad, and my stay was great!
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PRICE RANGE
$91 - $162 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
candlewood suites - austin arboretum-northwest hotel austin, candlewood austin, austin candlewood suites
LOCATION
United StatesTexasAustinNorthwest Austin
NUMBER OF ROOMS
125
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