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Front desk lady (Phyllis) was very nice and accommodating, when I came down after check in for new sheets and shower curtain.
The reason was that they smelt of terrible strong body odor.....someone who had not bathed in days. Having to change everything was not...More
Date of stay: November 2018
Thank Tracy-Anne B
Response from IHGService, Guest Relations Manager at Candlewood Suites - Austin SouthResponded 6 days ago
Hi Tracy-Anne B,
Thank you for taking the time to review your experience with us, as it gives us the opportunity to learn and improve. I am sorry your stay was spoiled due to the issues you had with the cleanliness issues in your room...More
Our stay was great staff was friendly hotel was clean and in a safe area 5-10 min from barton Creek. Did not notice before booking but there is no pool. And the hotel puts a $20 hold on your card that takes about 5 days...More
I liked the bag of goodies and water bottle at check-in. When entering my room it was clean, cool (temp) and updated. I did not expect this quality from Candlewood- it was my first stay with this brand.
The lady checking me in during the...More
This was our first stay at Candlewood and overall it was nice. I was surprised there is virtually no lobby, but Candlewood Suites is a different type of hotel. Rooms have a small kitchen, with refrigerator, stove,microwave,and even kitchen utensils! My only negatives were the...More
Stayed in this place for three days. It has both good and bad qualities:
Close to the airport
Near to central Austin ($10 Uber ride)
Friendly desk staff
Free guest laundromat
Fully equipped kitchenette with cooker, oven, microwave and dishwasher
VERY close to...More
Date of stay: August 2018
Thank Deborah B
Response from IHGService, Guest Relations Manager at Candlewood Suites - Austin SouthResponded September 9, 2018
Hi Deborah B,
Thanks for sharing feedback about your most recent stay. I am pleased to learn that you find our hotel close to the airport and for the friendly staff, I am sorry to hear that your stay was not 100% satisfactory due to...More