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BEST WESTERN PLUS Austin City Hotel

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#27 of 197 Hotels in Austin
Certificate of Excellence
GreenLeadersSilver level
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BEST WESTERN PLUS Austin City Hotel
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849 Reviews from our TripAdvisor Community

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Showing 813: English reviews
Kamloops, Canada
Level Contributor
605 reviews
110 hotel reviews
common_n_hotel_reviews_1bd8 237 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

I love BW hotels. Great beds. Big Rooms . Always smells nice and clean . Great Staff. Awesome breakfast . BUT , I need to be walking distance to downtown , so this location ( as with many ) dont work for me. . Pool is very nice at this property . Tip : ask for a ground floor room... More 

Helpful?
2 Thank rocketman000
Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review

Thank you for staying and for sharing your experience. While it's true we are not in the downtown business district we are minutes away, thereby saving our guests parking and valet charges as well as offering excellent amenities comparable to many downtown properties. We understand some folks have to be downtown and we are happy you stayed this time. Maybe... More 

oklahoma
Level Contributor
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

A group of 6 of us went to Austin this past weekend and had the best time. We can credit part of that with a great stay at the Best Western Plus on Oltorf. The main reason I picked it was the free parking lot. We rode down in a 40' motorhome and the parking is limited near the Austin... More 

Review collected in partnership with Best Western

Helpful?
1 Thank snowbunny99
Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review

Thanks so much for staying with us and for sharing your experience. So glad we exceeded your expectations and becoming a Rewards member will bring you lots of benefits. We are always updating and improving our hotel and we truly appreciate all the feedback from our guests. Please stay with us again as soon as you travel back to Austin. More 

Los Angeles, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 1 week ago

Staff was incredibly helpful and nice, both at the front desk and on the phone. The room was nice and clean for the most part, but there were things in our room from the previous guest (something posted on the door, and a few toiletries). The beds were not particularly comfortable, the pillows were too firm, and the bedding was... More 

Review collected in partnership with Best Western

Helpful?
1 Thank Katherine P
Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review

Thanks so much for staying and for sharing your experience. Please accept my apologies for any inconvenience caused you during your stay. Please know that at any time during your stay you can request your room be moved, especially when there is any issue in the room you are currently in. I do hope you reported these issues to the... More 

Tilden
Level Contributor
39 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I have stayed at this Best Western many times over the years. There are a couple of issues that I have. The layout of the hotel: I realize that it is probably due to the fact that it is built on a small incline/hilly area. There are stairs throughout the complex and they don't all have ramps/ADA accessibility. There is... More 

Review collected in partnership with Best Western

Helpful?
1 Thank PV260
Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review

Thank you so much for staying and for sharing your experience. Please accept my apologies for any inconvenience caused you during your stay. We appreciate your loyalty to Best Western and for your multiple stays here. It sounds as though we could do more to get you in the perfect room based on your needs and preferences. Access can be... More 

West Bromwcih, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

I found this hotel to be poor value for money compared to similarly priced hotels. It had the feeling of a Motel with all the room doors being exposed to the outdoors and facing the pool. This meant that noise levels could be high as you hear all guests entering or leaving their rooms for the entire hotel. Also if... More 

Review collected in partnership with Best Western

Helpful?
1 Thank Keith G
Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review

Thank you so much for staying and for sharing your concerns. Please accept my apologies for any inconvenience caused you during your stay. While it is true a number of our rooms face the pool with doors onto their floor's respective deck the majority of our rooms have interior corridor entrances. I am sorry you were bothered by noise from... More 

dallas, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Looking for an excellent hotel that really has your stay and experience as their main priority.... well this is it. The staff will bend over backwards to make sure they can exceed your needs. Their rooms and beds are very comfortable. The hotel is centrally located in Austin to SOCO, 6th Street, and UT campus. You'll be please and with... More 

Review collected in partnership with Best Western

Helpful?
1 Thank Andrew Theodore R
Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review

Thank you so much for staying and for sharing your experience; our guests' feedback is so meaningful as it lets us know what we're doing well and what needs some improvement. We are happy we were convenient to your activities and that we were helpful. Please consider us your Austin home when you are in town. More 

Columbus, Ohio
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Very nice, clean hotel. Great staff. Hot breakfast was great and varied. Only downside for us was our room was a LONGwalk away. But everything else top notch and good value. well done.well done.well done.well done.well done.well done.well done.well done.well done.well done.well done.well done.well done.well done.well done.well done.well done.well done.well done.well done.well done.well done.well done.well done.well done.well done.well done.well done.well... More 

Helpful?
1 Thank WithKids43235
Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review

Thanks so much for staying and for sharing your experience. We hope you come to stay again, and when you do please request a room closer to the lobby if you so desire. We are here to give you the very best experience and we are happy to accommodate your special requests. See you soon? More 

Houston, United States
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Our son is in his 4 forth year at UT Austin, we are in ATX a lot. We have always stayed in a Best Western, and this location is the best one! And as a Best Western rewards member,, what more could you ask for!

Review collected in partnership with Best Western

Helpful?
1 Thank Tony C
Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review

Thanks for your loyalty to us and to Best Western. Look for the new fall Rewards promotion from Best Western. Best wishes to your son and hope you are planning to stay here everytime you visit. See you soon! More 

Connecticut
Level Contributor
27 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

This is an old motel that's been fixed up the best they can. Clean, modern lobby and some interior hall rooms but cinder block walls and dingy old rooms. The attached restaurant/bar is pretty gross so try elsewhere for a meal. Also, morning complimentary breakfast not too healthy - all carbs, prepackaged food, yogurt that comes out of a machine.

Helpful?
1 Thank ctmama4
Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review

Thanks so much for staying and for sharing your experience, and I apologize for any inconvenience caused you. We are an older property that wants to accent its uniqueness and reflect the 78704 Keep Austin Weird vibe. We are not cinder block construction, however, and while it's true that our breakfast is not cooked to order we have a number... More 

Tucson, Arizona
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Clean and comfortable room, quiet and with a view of downtown, large and varied breakfast buffet, refreshing pool, large cable TV, more amenities than I had time to use. We were pleased with the location and value.

Review collected in partnership with Best Western

Helpful?
1 Thank karenzzz
Debbie S, General Manager at BEST WESTERN PLUS Austin City Hotel, responded to this review

Sounds like a perfect hotel stay! So glad you were comfortable with time to relax. Hope you are back soon and often! More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Bar/Lounge
  • Restaurant
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
GreenLeadersSilver level
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Bar/Lounge
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Free Breakfast
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
  • Dry Cleaning
  • Multilingual Staff
Official Description (provided by the hotel)
Please join us Monday evenings for social hour from 5pm-7pm in the lobby. Snacks and non-alcoholic beverages provided. ... more   less 

Additional Information about BEST WESTERN PLUS Austin City Hotel

Address: 2200 South I-35, Austin, TX 78704 (Formerly Clarion Inn and Suites Conference Center)
Location: United States > Texas > Austin
Price Range: $129 - $228 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — BEST WESTERN PLUS Austin City Hotel 3*
Number of rooms: 154
Reservation Options:
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Also Known As:
Clarion Inn And Hotel Austin
Clarion Hotel Austin
Clarion Austin
Austin Clarion
Hotel Style:
#7 Green Hotel in Austin
#19 Best Value Hotel in Austin
#19 Romantic Hotel in Austin
#23 Family Hotel in Austin
#52 Business Hotel in Austin
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