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Aiden By Best Western @ Austin City Hotel

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2200 S I H 35, Austin, TX 78704
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Traveler (217)
Room & Suite (86)
Videos (1)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
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What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
Updated 04/07/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 04/07/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#20 of 241 hotels in Austin
Location
4.5
Cleanliness
4.6
Service
4.5
Value
4.4
Travelers' Choice
GreenLeaders Silver level
Aiden by Best Western @ Austin City Hotel embodies a true authentic and boutique take on Austin’s eclectic spirit and the 78704 neighborhood. Enjoy our complimentary hot breakfast. Experience a true Austin experience with local flair in Opal Divine’s Austin Grill for dinner & drinks nightly featuring char-grilled burgers, cheesesteak subs, street tacos, and much more! Aiden provides the necessities for today’s connected business traveler and engaged tourist with Google Fiber powered Wi-Fi. If you are looking for a bit of tranquility you can unplug at our serene garden pool or hot tub. Close to Lady Bird Lake (South-Central Waterfront), South Congress, Rainey Street, 6th Street, Austin Convention Center, St. Edwards University, UT, State Capitol and Zilker Park. Embrace #KeepinItAustin and WEIRD in the live music capital of the world with #BeYourSelfie moments for a one-of-a-kind Austin social experience.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Canoeing offsite
Patio
Kids stay free
Electric vehicle charging station
Parking
Wifi
Hot tub
Pool / beach towels
Outdoor pool
Heated pool
Shallow end in pool
Fence around pool
Bar / lounge
Restaurant
Breakfast available
Complimentary Instant Coffee
Complimentary tea
Vending machine
Pets Allowed ( Dog / Pet Friendly )
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Non-smoking hotel
Outdoor furniture
Sun loungers / beach chairs
ATM on site
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Desk
Housekeeping
Telephone
Coffee / tea maker
Microwave
Cable / satellite TV
Bath / shower
Iron
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
Hair dryer
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Green
Languages Spoken
English, Spanish

Location

Full view
58Somewhat walkable
Grade: 58 out of 100
51Restaurantswithin 0.75 miles
2Attractionswithin 0.75 miles
1680Reviews40Q+A100Room tips
Traveler rating
  • 965
  • 484
  • 150
  • 45
  • 37
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Most Recent
K.H wrote a review Yesterday
Chino Hills, California35 contributions44 helpful votes
We booked this last minute for a night in Austin. This was about $50+ more expensive than another Best Western in Austin about 6 miles away but saw the great reviews and was in good proximity to SOCO. Check-in was quick and easy. We were told there were no king beds so we took the two singles (which we get as it being last minute). The room was quirky and fun as far as decor goes. The room was clean. The water pressure was pretty low in our room. Shower flow was ok but pressure sub-par. We also had to flush the toilet twice in order for it to flush anything down. Not all of the doors leading to courtyard rooms required key use (even though it had the card reader) so people without a room key could walk into the area by our room. Not sure if the door locks were broken or just not armed. The gardeners started working in courtyard right by our room at a little after 7am and you could hear blowers and/or trimmers. This was annoying as we are on vacation and would have liked to have the option to sleep in. We got up and checked out. We took the grab and go breakfast as opposed to having hot breakfast. I cannot comment on how the breakfast is but I am sure it is good as Best Western usually has a pretty decent breakfast. The grab and go was an apple, small water and granola bar and the date on the sticker was from 2 days prior. I would not stay here again, there are better options in the area that are less expensive.
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Date of stay: September 2022
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Room Tip: Most of the doors are outside in a courtyard. If you want an interior door room, you should ask...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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LindsayMGriffin wrote a review May 2021
Oklahoma City, Oklahoma221 contributions61 helpful votes
Hotel's Favorite
Great location, right off 35 and 1 mile from SOCO. The drive to Congress is through a nice area with cute bungalows, very safe area, short drive to the Congress bridge to see the bats, you can park at the park area right before the bridge. Good pizza at Home Slice on Congress, eat at the shaded patio in the back with free parking at the church next door to it. Loved the pool area, lots of shade and cute vibe, like a nice apartment complex. The halls smelled a little weird but the rooms were very clean, very comfortable beds and pillows and good customer service. Ask for a room on the 3rd floor away from the highway as the noise can be loud. Due to covid, you marked on a sheet what you want for breakfast and take it down to the restaurant. The waffle was better than what I had at a 4 star hotel earlier in my trip, everything else is basic continental.
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Date of stay: May 2021Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Debbie Simmons, General Manager at Aiden By Best Western @ Austin City Hotel
Responded May 30, 2021
Thanks so much for being our guest and for your feedback. We are happy that you were happy, comfortable and close to your activities. Hope we have become your "home" in Austin, and that your are back soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Kelly W wrote a review Sep 24
Denton, Texas9 contributions1 helpful vote
Stayed at the Best Western by Aiden this weekend for a work trip and would highly recommend. Very nice folks here running the place and super clean rooms and restaurants. Will definitely book here next time.
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Date of stay: September 2022Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Ana P wrote a review Sep 18
1 contribution
This is the second time in a month we have stayed here and it was great both time. Friendly staff, clean rooms, comfortable beds, and a great breakfast. We also loved how close to downtown we were to downtown.
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Date of stay: September 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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chelseagraca wrote a review Sep 18
South River, New Jersey1 contribution
The pillows were amazing! Hospitality from everyone I encountered was great. Breakfast was great! The fridge had a strong odor of garlic or something very strong but only used to store a water bottle. Overall very pleased.
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Review collected in partnership with Best Western
Date of stay: September 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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EYH wrote a review Sep 17
Killeen, Texas18 contributions1 helpful vote
It was clean outside and in my room. Front desk staff and housekeeping was very pleasant. Love the to go bags with water and snack for everyone and free breakfast was so good. Nice atmosphere would stay again for sure.
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Date of stay: September 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Sara P wrote a review Sep 16
1 contribution
We absolutely love Hotel Aiden and try our best to stay here each time we visit Austin. The staff are always so friendly and personal, rooms clean, and it is a great location. Highly recommend! The pool is also awesome!
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Date of stay: September 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Debbie Simmons, General Manager at Aiden By Best Western @ Austin City Hotel
Responded yesterday
Thanks so much for being our guest, and for your loyalty; we especially appreciate our regular guests. We are happy you are happy; hope we see you again soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Journey508937 wrote a review Sep 14
Chicago, Illinois2 contributions
Everything was exceptionally clean including the lobby, pool and sauna and the workout room! Due to Covid precautions you have to tell the desk if you want your room cleaned every day and we did and they did an excellent job of cleaning.
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Review collected in partnership with Best Western
Date of stay: August 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Debbie Simmons, General Manager at Aiden By Best Western @ Austin City Hotel
Responded yesterday
Thanks so much for staying with us, and for sharing your feedback. We truly appreciate you, and hope you will stay again soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Bigskylaw wrote a review Sep 11
Great Falls, Montana81 contributions44 helpful votes
If I could, I would give this place a 5 star review, AND a 1 star review. First, the good. This is a cool, super kitschy ‘old school’ hotel. The people were super friendly, and everything was smooth.The rate was less than half of what was being charged a few blocks over. Good breakfast in the morning, with lots of choices for coffee, etc. It is very conveniently located. Other than peak hours, it is less than a $10.00 Uber ride to S. Congress. Rooms were very clean, and seemed to have been recently upgraded. The bad: On the last night, my son and I stopped and had a few drinks. At one point, I bought a round for the 8 people at the bar. For some reason, the bartender only poured shots, ignoring the people who weren’t drinking shots (including me), and even poured one ‘extra,’ which he drank himself. So far, so good. Then, I went back to the room to go to bed. After I left, the bartender came up to my son several times, complaining about the size of the tips I left. That’s bad enough, but it wasn’t true. I tipped him with every round. Was it 20%, 30%, I don’t know. I typically tip AT LEAST 20%, and my son pointed out that there was still a stack of cash on the bar for him. I don’t know, maybe I ‘undertipped’ him, but that would be very unusual for me. All in all, the whole experience was very off-putting, and basically ran my son out of the bar. I’ll stay here again, but won’t go back to Opal Devine’s.
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Date of stay: September 2022
Rooms
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Debbie Simmons, General Manager at Aiden By Best Western @ Austin City Hotel
Responded yesterday
Thanks so much for being our guest, and for sharing your feedback. I apologize for the issues you experienced in the restaurant; we lease the restaurant space to them and will be sure to share your experience. I hope to see you back again.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
2OffSeason wrote a review Sep 9
Plymouth Meeting, Pennsylvania17 contributions4 helpful votes
We managed to get into the Aiden after we arrived in Austin and saw the condition of the original hotel we booked. It was a lifesaver! We were tired from traveling and unfamiliar with the area hotels. They were able to accommodate us immediately. It is a great location just moments away from downtown and close to everything we wanted to see. It was clean,quiet and had great amenities (pool, breakfast, hot tub, on site restaurant). The mattress was new and was more comfortable than my own at home! But ultimately it was the staff who made the difference: Greg, Chris, Raul and Rose all appreciated our situation, got us settled and made sure we had all we needed. Even after we checked out but had to return due to an airport closure, they were sympathetic, helpful and got us back into our room. I can not say enough wonderful things about them or the cleaning staff. This is a terrific, affordable place, The only negative (out of the staff control) is really low water pressure in the shower. The free breakfast had a nice variety and they offer take away bags of water, granola bar and fruit. We highly recommend it!
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Date of stay: September 2022
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
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Response from Debbie Simmons, General Manager at Aiden By Best Western @ Austin City Hotel
Responded yesterday
Thanks so much for being our guest, and for your kind and thorough feedback. We are glad to be of service, and please know we are always here for you. Hope you will stay again soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$173 - $274 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
clarion inn and hotel austin, clarion hotel austin, clarion austin, austin clarion
FORMERLY KNOWN AS
Clarion Inn and Suites Conference Center
LOCATION
United StatesTexasAustinSouth Austin
NUMBER OF ROOMS
158
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Frequently Asked Questions about Aiden By Best Western @ Austin City Hotel
Which popular attractions are close to Aiden By Best Western @ Austin City Hotel?
Nearby attractions include Town Lake (0.5 miles) and Blue Moon Bar & Grill (0.06 miles).
What are some of the property amenities at Aiden By Best Western @ Austin City Hotel?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Aiden By Best Western @ Austin City Hotel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Aiden By Best Western @ Austin City Hotel?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Aiden By Best Western @ Austin City Hotel?
Yes, free parking is available to guests.
What are some restaurants close to Aiden By Best Western @ Austin City Hotel?
Conveniently located restaurants include Whip In, Curra's Grill, and Hai KY.
Are there opportunities to exercise at Aiden By Best Western @ Austin City Hotel?
Yes, guests have access to a pool and a fitness center during their stay.
Are any cleaning services offered at Aiden By Best Western @ Austin City Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Aiden By Best Western @ Austin City Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Aiden By Best Western @ Austin City Hotel offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Aiden By Best Western @ Austin City Hotel?
The staff speaks multiple languages, including English and Spanish.