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Courtyard Austin Northwest/Arboretum

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#83 of 198 Hotels in Austin
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Courtyard Austin Northwest\/Arboretum
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248 Reviews from our TripAdvisor Community

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Showing 240: English reviews
Colleyville, Texas
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This property has been redone since the last time we stayed there and the new design is very well done. Things like a refrigerator and microwave, a special shelf for phone charging and also plugs on the nightstands, good lighting and couch seating added to the comfort of the room. We did have a major problem with the room lock... More 

Helpful?
Thank Linda343
Margaret T, Manager at Courtyard Austin Northwest/Arboretum, responded to this review

Good Afternoon, Thank you for the survey you recently submitted over your stay at the Courtyard Austin Northwest. It appears we met your expectations very closely and we be sharing this with our team. All of our team members are thrilled when they learn they have provided an exceptional hotel experience to our guests. We are so thankful and appreciative... More 

Round Rock
Level Contributor
53 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
2 of 5 stars Reviewed 3 weeks ago

My "go-to" hotel" in Austin was fully booked and it's my fault for not booking early enough. So I checked out a few places and only this hotel in this area has rooms available. But the price was double than on usual. Got no choice but to book it. The check in, rooms and sleep was pleasant. However, when we... More 

Helpful?
Thank Retire2020
Margaret T, Manager at Courtyard Austin Northwest/Arboretum, responded to this review

Good Afternoon, I am so terribly sorry about your overall impression of your stay at our hotel. We certainly hope to exceed all guests expectations, so if there is anything further that you would like to discuss, please don't hesitate to reach out. I apologize about the frustrations experienced with our non continental breakfast and certainly appreciate your feedback and... More 

Amarillo, texas
Level Contributor
48 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

I stayed at this hotel because it is a good weekend value. It is the only reason I would pick this courtyard again. It was recently remodeled to try to be Ultra modern and it just doesn't work. Because of location it is kinda hard to get in and out of. You must drive to good restaurants. This is strictly... More 

Helpful?
Thank dady8tor
Margaret T, Manager at Courtyard Austin Northwest/Arboretum, responded to this review

Good Afternoon, Thank you for the review you recently submitted regarding your stay at the Courtyard Austin Northwest. We strive to continually better the experience we provide to all of our guests and we appreciate your feedback. After reviewing the survey I noticed some areas of your experience were less than perfect. I apologize for any gaps in your expectations... More 

Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

The staff at this Courtyard are extremely friendly and helpful from the front desk to the managers. Nice job on making me feel welcome. My only compliant was the work out room needed to be stocked better with wipes and towels. I guess they had just replaced wall paper during the night hence it was a little messy. So nice... More 

Helpful?
Thank Tom H
Margaret T, Manager at Courtyard Austin Northwest/Arboretum, responded to this review

Good Afternoon Tom , We thank you so much for spending the time to share your feedback with us. I am so happy to hear that you had such a great experience with our staff. It is such a pleasure to have such kind people in house and we do thank you for being one of them. I really appreciate... More 

Santa Clara, California
Level Contributor
68 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 stars Reviewed August 10, 2016 via mobile

Stayed here on business for 2 nights. Staff were very good, we had a big thunderstorm and the power went out for 2 hours but staff were attentive and took care of things quickly. Rooms were quite modern for a courtyard, lobby was new and has the bistro. No free breakfast though, even for Marriott gold. I think this is... More 

Helpful?
Thank Gordy75
Margaret T, Manager at Courtyard Austin Northwest/Arboretum, responded to this review

Thank you for sharing your experience at the Courtyard Austin Northwest/Arboretum through TripAdvisor reviews!! With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations for the most part. As a valued customer, your feedback will be shared with the team to continue to... More 

West Palm Beach, Florida
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed July 27, 2016 via mobile

Hubby and I booked this room for our Austin trip and we were really looking forward to staying there. We booked online, received our confirmation and had everything printed and ready to go. Or so we thought. Upon our arrival, we were told that they were sorry but there were no rooms available. Even though we reserved a room weeks... More 

Helpful?
Thank Amy D
Nicole K, Sales Manager at Courtyard Austin Northwest/Arboretum, responded to this review

I am so very sorry that you were relocated during your stay. I am hoping that you were relocated to our hotel the Courtyard for your stay as I am not aware of any relocations leaving our hotel. It does sound like after your check in/ relocation was resolved you and your husband had enjoyed the rest of your weekend... More 

Yoakum
Level Contributor
100 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
3 of 5 stars Reviewed July 15, 2016 via mobile

Stayed here three nights. Was issues room 227. Upon entry was greeted as a valued guest. Nice location and very quiet. Room AC was on, however, the AC was not cooling. Josue the manager of maintenance kindly replaced the unit and froze me out that night. Thank you. Everything in the room worked as expected. TV selection was good but... More 

Helpful?
Thank Kenneth H
Nicole K, Sales Manager at Courtyard Austin Northwest/Arboretum, responded to this review

Thank you so much for your kind words about your stay here at the Courtyard! I am happy to hear that we were able to get that A/C up and working for you. I have passed along the rest of your feedback to the team as well regarding the toilet seat. Feedback like this does help us become a better... More 

Arlington, Virginia
Level Contributor
77 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed July 7, 2016

We stayed for 2 nights and had a good stay. It is a clean and well-maintained property. There is a nice indoor pool and hot tub, although the hot tub water felt a little greasy/grimy. The front desk staff was very nice and the lobby area was welcoming. The room was clean but the a/c seemed to have some trouble... More 

Helpful?
Thank goingplaces345
Nicole K, Sales Manager at Courtyard Austin Northwest/Arboretum, responded to this review

Thank you for taking the time to review our hotel! We are happy to hear that you enjoyed it and would recommend us. We look forward to welcoming you back in the future when your travles bring you to Austin! More 

Level Contributor
52 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed June 23, 2016

Staff was fantastic. Very friendly, polite, and helpful. Room size was decent, although the bathrooms are straight out of the 90's (or maybe even 80's). Desperately in need of a refresh! Room was clean, the little fridge was handy for keeping beverages cool in the evening.

Helpful?
Thank Joe M
Nicole K, sales manager at Courtyard Austin Northwest/Arboretum, responded to this review

Thank You for taking the time for reviewing us!! We look forward to welcoming you back on your next trip to Austin! More 

Level Contributor
27 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed May 11, 2016 via mobile

While the hotel is basic in terms of decor, they have a small gym with machines & weights and a small swimming pool. The rooms are clean and the bed was very comfortable. Best part is the staff, very helpful and friendly.

Helpful?
Thank Anne G
Nicole K, sales manager at Courtyard Austin Northwest/Arboretum, responded to this review

We appreciate your feedback and were all thrilled to hear you enjoyed your stay with us. Here at the Courtyard Austin North west our number one goal is to offer each and every one of our guests a wonderful place to stay with the highest quality of customer service. We were pleased to hear you felt we accomplished this during... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Free Parking
About the property
  • Non-Smoking Hotel
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Center with Internet Access
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Free Parking
  • Dry Cleaning
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
NEWLY-RENOVATED! Just 15 minutes from downtown Austin, the renovated Courtyard Austin Northwest hotel is located in the heart of the Arboretum area at the corner of Mopac and Highway 183. Our brand-new hotel rooms with modern décor, flat-screen TVs, microwaves/mini-fridges and free WiFi are enjoyed by business travelers and families alike. Our high-tech lobby offers greater flexibility with media pod work spaces, free WiFi, media library and access to news and weather via our touch-screen GoBoard(R). The Bistro features Starbucks coffee and provides guests with healthy food & beverage options in the morning and evening dinner service with cocktails. Stay active with our indoor pool and gym or relax on our outdoor patio. A short drive to The Domain, guests of our Austin Arboretum hotel can visit top retailers and high-tech companies such as IBM, Dell and Oracle. With rates typically lower than downtown options and our convenient location to top Austin sites, Courtyard Austin Northwest hotel is the ideal choice for your next trip to Austin. ... more   less 

Additional Information about Courtyard Austin Northwest/Arboretum

Address: 9409 Stonelake Blvd, Austin, TX 78759-6514
Location: United States > Texas > Austin > Northwest Austin
Price Range: $136 - $243 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Courtyard Austin Northwest/Arboretum 3*
Number of rooms: 102
Reservation Options:
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Also Known As:
Courtyard By Marriott Austin Northwest/Arboretum Hotel Austin
Austin Marriott
Austin Courtyard
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