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Courtyard Austin Northwest/Arboretum

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#83 of 198 Hotels in Austin
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Courtyard Austin Northwest\/Arboretum
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243 Reviews from our TripAdvisor Community

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Showing 236: English reviews
Santa Clara, California
Level Contributor
67 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

Stayed here on business for 2 nights. Staff were very good, we had a big thunderstorm and the power went out for 2 hours but staff were attentive and took care of things quickly. Rooms were quite modern for a courtyard, lobby was new and has the bistro. No free breakfast though, even for Marriott gold. I think this is... More 

Helpful?
Thank Gordy75
Margaret T, Manager at Courtyard Austin Northwest/Arboretum, responded to this review

Thank you for sharing your experience at the Courtyard Austin Northwest/Arboretum through TripAdvisor reviews!! With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations for the most part. As a valued customer, your feedback will be shared with the team to continue to... More 

West Palm Beach, Florida
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 4 weeks ago via mobile

Hubby and I booked this room for our Austin trip and we were really looking forward to staying there. We booked online, received our confirmation and had everything printed and ready to go. Or so we thought. Upon our arrival, we were told that they were sorry but there were no rooms available. Even though we reserved a room weeks... More 

Helpful?
Thank Amy D
Nicole K, Sales Manager at Courtyard Austin Northwest/Arboretum, responded to this review

I am so very sorry that you were relocated during your stay. I am hoping that you were relocated to our hotel the Courtyard for your stay as I am not aware of any relocations leaving our hotel. It does sound like after your check in/ relocation was resolved you and your husband had enjoyed the rest of your weekend... More 

Yoakum
Level Contributor
95 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
3 of 5 stars Reviewed July 15, 2016 via mobile

Stayed here three nights. Was issues room 227. Upon entry was greeted as a valued guest. Nice location and very quiet. Room AC was on, however, the AC was not cooling. Josue the manager of maintenance kindly replaced the unit and froze me out that night. Thank you. Everything in the room worked as expected. TV selection was good but... More 

Helpful?
Thank Kenneth H
Nicole K, Sales Manager at Courtyard Austin Northwest/Arboretum, responded to this review

Thank you so much for your kind words about your stay here at the Courtyard! I am happy to hear that we were able to get that A/C up and working for you. I have passed along the rest of your feedback to the team as well regarding the toilet seat. Feedback like this does help us become a better... More 

Arlington, Virginia
Level Contributor
63 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed July 7, 2016

We stayed for 2 nights and had a good stay. It is a clean and well-maintained property. There is a nice indoor pool and hot tub, although the hot tub water felt a little greasy/grimy. The front desk staff was very nice and the lobby area was welcoming. The room was clean but the a/c seemed to have some trouble... More 

Helpful?
Thank goingplaces345
Nicole K, Sales Manager at Courtyard Austin Northwest/Arboretum, responded to this review

Thank you for taking the time to review our hotel! We are happy to hear that you enjoyed it and would recommend us. We look forward to welcoming you back in the future when your travles bring you to Austin! More 

Level Contributor
44 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed June 23, 2016

Staff was fantastic. Very friendly, polite, and helpful. Room size was decent, although the bathrooms are straight out of the 90's (or maybe even 80's). Desperately in need of a refresh! Room was clean, the little fridge was handy for keeping beverages cool in the evening.

Helpful?
Thank Joe M
Nicole K, sales manager at Courtyard Austin Northwest/Arboretum, responded to this review

Thank You for taking the time for reviewing us!! We look forward to welcoming you back on your next trip to Austin! More 

Level Contributor
20 reviews
5 hotel reviews
4 of 5 stars Reviewed May 11, 2016 via mobile

While the hotel is basic in terms of decor, they have a small gym with machines & weights and a small swimming pool. The rooms are clean and the bed was very comfortable. Best part is the staff, very helpful and friendly.

Helpful?
Thank Anne G
Nicole K, sales manager at Courtyard Austin Northwest/Arboretum, responded to this review

We appreciate your feedback and were all thrilled to hear you enjoyed your stay with us. Here at the Courtyard Austin North west our number one goal is to offer each and every one of our guests a wonderful place to stay with the highest quality of customer service. We were pleased to hear you felt we accomplished this during... More 

Tulsa, OK
Level Contributor
64 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed April 11, 2016

Really good, affordable nice and clean hotel - front desk staff is very nice - restaurant on site is very good and open quite early and also late - plenty of nice sit down restaurants nearby also. About a twenty minute drive from the airport.

Helpful?
Thank randymel
Nicole K, Sales Manager at Courtyard Austin Northwest/Arboretum, responded to this review

Thank you so much for taking the time to review our hotel and share your experience. We are so happy to hear that you enjoyed your stay at the Courtyard. We look forward to welcoming you back in the future! More 

England
Level Contributor
20 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed April 10, 2016

Friendly staff, amazingly comfortable bed. Only criticism is the presence of carpets in the rooms, which seems unnecessary. Laundry facilities, pool and walking distance from grocery store Whole Foods, and several restaurants.

Helpful?
Thank Carmela83
Nicole K, Sales Manager at Courtyard Austin Northwest/Arboretum, responded to this review

Carmela, Thank you for taking the time to review our hotel and share your experience. We are happy to hear that you enjoyed your stay at our hotel, minus the carpet. I do apologize for the inconvenience that may have caused. We are looking forward to welcoming you back on your next trip to Austin! More 

Bridge City, Texas
1 review
5 of 5 stars Reviewed February 23, 2016 via mobile

Stayed for 2 days for the girlfriend's birthday and we were very satisfied with the customer service and comfortability of the bedding. Everything we did was with 10 miles of the hotel. 5 miles from Mount Bonnell Oasis on Lake Travis is a scenic and short drive away that's worth visiting. A late night uber to and from the Rainey... More 

Helpful?
Thank Seth S
CourtyardNWatx, Sales Manager at Courtyard Austin Northwest/Arboretum, responded to this review

Thank you so much for taking the time to review our hotel. We are very happy to hear that you enjoyed your stay while in Austin! It sounds like you made it all around beautiful Austin during your visit. We look forward to welcoming you back on your next visit to the area. More 

1 review
5 of 5 stars Reviewed February 22, 2016 via mobile

Went there with fiance and my one year old daughter. The staff was very nice, customer service was excellent. the rooms were nice and very clean no signs of bugs! the patio was spacious however the air condition didn't get very cold but our room stayed cool. Pool and hot tub was nice! Had free wifi & a bar. NO... More 

Helpful?
Thank steve b
CourtyardNWatx, Sales Manager at Courtyard Austin Northwest/Arboretum, responded to this review

Thank you so much for your kind words about our hotel. We appreciated you taking the time to review the Courtyard and look forward to having you and your family back in the future! More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Free Parking
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Center with Internet Access
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Free Parking
  • Dry Cleaning
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
NEWLY-RENOVATED! Just 15 minutes from downtown Austin, the renovated Courtyard Austin Northwest hotel is located in the heart of the Arboretum area at the corner of Mopac and Highway 183. Our brand-new hotel rooms with modern décor, flat-screen TVs, microwaves/mini-fridges and free WiFi are enjoyed by business travelers and families alike. Our high-tech lobby offers greater flexibility with media pod work spaces, free WiFi, media library and access to news and weather via our touch-screen GoBoard(R). The Bistro features Starbucks coffee and provides guests with healthy food & beverage options in the morning and evening dinner service with cocktails. Stay active with our indoor pool and gym or relax on our outdoor patio. A short drive to The Domain, guests of our Austin Arboretum hotel can visit top retailers and high-tech companies such as IBM, Dell and Oracle. With rates typically lower than downtown options and our convenient location to top Austin sites, Courtyard Austin Northwest hotel is the ideal choice for your next trip to Austin. ... more   less 

Additional Information about Courtyard Austin Northwest/Arboretum

Address: 9409 Stonelake Blvd, Austin, TX 78759-6514
Location: United States > Texas > Austin > Northwest Austin
Price Range: $126 - $265 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Courtyard Austin Northwest/Arboretum 3*
Number of rooms: 102
Reservation Options:
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Also Known As:
Courtyard By Marriott Austin Northwest/Arboretum Hotel Austin
Austin Courtyard
Austin Marriott
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