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Extended Stay America - Austin - Arboretum

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Extended Stay America - Austin - Arboretum
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84 Reviews from our TripAdvisor Community

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Showing 83: English reviews
Corona, California
1 review
Reviewed October 25, 2016

I was there for business trip for two nights, the room never got cleaned during my stay and I found out a lot of small roaches and bugs in the bathroom, I have reported that in the following day but no action has been taken. I couldn't sleep thinking about the roaches all over me.. I will never go back... More 

Helpful?
Thank Sally I
Ballywalter, United Kingdom
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed August 23, 2016

When we arrived we were shown to our room along with another guest who was staying on the same floor, There was a half eaten cooked chicken sitting on the floor outside our room. When we went into the room it hadn't been made up since the last guest, the beds were unmade, and the smell was grim. (photo attached)... More 

Helpful?
Thank Simon M
Manager_11525, Manager at Extended Stay America - Austin - Arboretum, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I was disheartened to read your stay was not great and disappointing. Our staff will be informed to double check the rooms before guests arrive. Thank you for bringing this to our attention. We hope that you will give us the opportunity to provide... More 

Bandera, Texas
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed August 8, 2016

My boyfriend and I stayed here for quite a few nights in between work schedules. The staff was extrememly friendly, the rooms were clean, comfortable and quiet. It was a very enjoyable experience. It is in the perfect location. We had easy access to north Austin as well as downtown. Everything in the room worked and the overall experience was... More 

Helpful?
2 Thank jennib218
Manager_11525, Manager at Extended Stay America - Austin - Arboretum, responded to this review

Your experience is very important to us. It is great to see our staff provide excellent customer service to you and your boyfriend. I'm also glad you found your accommodations to your liking as well as our convenient location. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back... More 

Alexandria, Louisiana
Level Contributor
5 reviews
5 hotel reviews
Reviewed August 1, 2016

I had a great experience at the Extended Stay. After a board meeting in March, I returned to Austin for a 4-day conference. With the exception of my flight arriving late, EVERYTHING was great. The check-in process went well. The lady at the counter was very friendly and social. I continue to think choice hotels has some of the BEST... More 

Helpful?
Thank T M
Manager_11525, Manager at Extended Stay America - Austin - Arboretum, responded to this review

Thank you for taking the time to share your comments with us. I am pleased that you found everything suitable and to your liking, from the check in process to the excellent customer service. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future. More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 27, 2016 via mobile

Excellent accommodations, very clean, excellent service. Will plan to stay here again on next trip to see our daughter. Easy to get to. Close to restaurants and mall. On northwest side of Austin, so was able to avoid a lot of traffic.

Helpful?
1 Thank Ann C
Manager_11525, Manager at Extended Stay America - Austin - Arboretum, responded to this review

We want to thank you for taking some time to share your experience with us. I am pleased our location was very beneficial for your trip to see your daughter, and especially for avoiding Austin traffic. It is also great to know your were provided with excellent services. Thank you for choosing Extended Stay Hotels. We hope we have the... More 

Austin, Texas
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 16, 2016

I stayed here while in town for a training. When I was checking in, there was a customer with a booking problem from a discount web-site. The staff was trying to resolve it and had several phone calls going to find a solution. As soon as the front desk people noticed that I was not with that party, one person... More 

Helpful?
Thank m0mman0ff
Manager_11525, General Manager at Extended Stay America - Austin - Arboretum, responded to this review

Thank you for your review. We are thrilled to hear that you received quality service during your stay. We hope to see you again soon. More 

Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed July 4, 2016

My colleagues and I stayed here for a 3-day workshop in the area. We arrived late at night, almost 1am, due to flight delays. The gentleman checking us in worked as slow as molasses. By the time he finished checking us in almost an entire hour had passed. When he let us know of our respective rooms, myself and my... More 

Helpful?
Thank LarMB
Manager_11525, Manager at Extended Stay America - Austin - Arboretum, responded to this review

Thank you for taking the time to complete a survey and leave comments concerning your recent stay with us. I apologize for your experience with us. Our check in process is usually very smooth and should not take very long to complete. Clearly there is an opportunity here for coaching on my part and I appreciate you bringing that to... More 

1 review
Reviewed June 18, 2016 via mobile

Room wasn't clean when we checked in but Cornileus checked us in and cleaned the room himself. It was nice and clean after that. The family (2 parents and 3 kids) enjoyed the room a lot. Will stay there again. ❤

Helpful?
Thank Michelle M
Manager_11525, Manager at Extended Stay America - Austin - Arboretum, responded to this review

Thank you for taking the time to post a review of your stay. I am thrilled our staff member Cornileus was able to handle your issues accurately. We are glad your family had an excellent experience. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area. More 

Houston, Texas
1 review
Reviewed April 4, 2016

I have stayed at many different hotels/motels in Austin as I regularly visit the city. This one was by far the most disappointing experience. We requested late check in at the time of booking, and the staff member at that time was very understanding and was able to do this for me. However, at the time of check in, me... More 

Helpful?
Thank umairk07
Manager_11525, General Manager at Extended Stay America - Austin - Arboretum, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. The room conditions and service issues you described are unacceptable, and I sincerely apologize for your experience. To uphold our company’s high standards, I will make sure we are thoroughly inspecting rooms prior to guest arrivals as well as working with our maintenance engineer... More 

Texas
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 16, 2016

We booked a non-smoking room through hotels.com the night before we arrived. When we arrived the clerk was very nice and helpful, the outside looked appealing but when we arrived to our floor the stench of cigerette and marijuana was overwhelming. Our room was dirty. There was a dead roach on the floor. The room stunk horribley. I called the... More 

Helpful?
Thank Kokojojo2012
Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Self-Serve Laundry

Additional Information about Extended Stay America - Austin - Arboretum

Address: 10100 N. Capital of Texas Hwy, Austin, TX 78759
Location: United States > Texas > Austin > Northwest Austin
Price Range: $94 - $116 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Austin - Arboretum 2.5*
Number of rooms: 102
Reservation Options:
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Also Known As:
Extended Stayamerica Austin/Arboretum Hotel Austin
Extended Stay America Austin
Austin Extended Stay
Extended Stay Austin
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Questions & Answers

Here's what travelers have asked, with answers from Extended Stay America - Austin - Arboretum staff and other travelers.
1 question
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Questions? Get answers from Extended Stay America - Austin - Arboretum staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“opt for non smoking if available”
  • Room on arrival
 of 5 bubbles SimonM438, Aug 23, 2016 | Read review
“Always request a room away from the elevator.”
 of 5 bubbles umairk07, Apr 4, 2016 | Read review
“Ask for a room on the right side if the hotel facing the apartment complex.”
  • bed
  • set up
  • kitchen in room
  • bed
  • bathroom
  • couch next to door
 of 5 bubbles NewDeep, Feb 15, 2016 | Read review
“we were on the first floor of 3 floors and never heard noise above us and we were there on the weekend.”
 of 5 bubbles 143cst, Jul 12, 2015 | Read review
“Haven't stayed here enough to know.”
 of 5 bubbles dmartininhutto, Jun 17, 2015 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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