We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Extended Stay America - Austin - Arboretum

Book on TripAdvisor
in partnership with
Trusted partner. We work with Tingo to make your booking as easy as possible.
Enter dates for best prices
powered by PriceFinder
1 room
Check In Check Out
Please enter your travel dates to continue
Check Availability
Book on
or compare prices from up to 200 sites including:
Professional photos
Extended Stay America - Austin - Arboretum
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"moduleList":["handlers","shims"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))","shims":"(ta.prwidgets.getjs(this,'shims'))"}},"containerClass":null}
Add Photo Write a Review

78 Reviews from our TripAdvisor Community

Traveler rating
Traveler type
Time of year
Language
Showing 78: English reviews
Austin, Texas
2 reviews
5 of 5 stars Reviewed 1 week ago

I stayed here while in town for a training. When I was checking in, there was a customer with a booking problem from a discount web-site. The staff was trying to resolve it and had several phone calls going to find a solution. As soon as the front desk people noticed that I was not with that party, one person... More 

Helpful?
Thank m0mman0ff
Manager_11525, General Manager at Extended Stay America - Austin - Arboretum, responded to this review

Thank you for your review. We are thrilled to hear that you received quality service during your stay. We hope to see you again soon. More 

Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed 3 weeks ago

My colleagues and I stayed here for a 3-day workshop in the area. We arrived late at night, almost 1am, due to flight delays. The gentleman checking us in worked as slow as molasses. By the time he finished checking us in almost an entire hour had passed. When he let us know of our respective rooms, myself and my... More 

Helpful?
Thank LarMB
Manager_11525, Manager at Extended Stay America - Austin - Arboretum, responded to this review

Thank you for taking the time to complete a survey and leave comments concerning your recent stay with us. I apologize for your experience with us. Our check in process is usually very smooth and should not take very long to complete. Clearly there is an opportunity here for coaching on my part and I appreciate you bringing that to... More 

1 review
5 of 5 stars Reviewed June 18, 2016 via mobile

Room wasn't clean when we checked in but Cornileus checked us in and cleaned the room himself. It was nice and clean after that. The family (2 parents and 3 kids) enjoyed the room a lot. Will stay there again. ❤

Helpful?
Thank Michelle M
Manager_11525, Manager at Extended Stay America - Austin - Arboretum, responded to this review

Thank you for taking the time to post a review of your stay. I am thrilled our staff member Cornileus was able to handle your issues accurately. We are glad your family had an excellent experience. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area. More 

Houston, Texas
1 review
2 of 5 stars Reviewed April 4, 2016

I have stayed at many different hotels/motels in Austin as I regularly visit the city. This one was by far the most disappointing experience. We requested late check in at the time of booking, and the staff member at that time was very understanding and was able to do this for me. However, at the time of check in, me... More 

Helpful?
Thank umairk07
Manager_11525, General Manager at Extended Stay America - Austin - Arboretum, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. The room conditions and service issues you described are unacceptable, and I sincerely apologize for your experience. To uphold our company’s high standards, I will make sure we are thoroughly inspecting rooms prior to guest arrivals as well as working with our maintenance engineer... More 

Texas
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed March 16, 2016

We booked a non-smoking room through hotels.com the night before we arrived. When we arrived the clerk was very nice and helpful, the outside looked appealing but when we arrived to our floor the stench of cigerette and marijuana was overwhelming. Our room was dirty. There was a dead roach on the floor. The room stunk horribley. I called the... More 

Helpful?
Thank Kokojojo2012
San Antonio, TX
Level Contributor
30 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed February 15, 2016

I booked the hotel with a third party website. I got a great rate. I had a one bedroom Queen. Check in was quick with no fuss. I do wish they would have said exactly where the stairs were because they were a bit hard to find. I had a room on the 2nd floor facing the strip center next... More 

Helpful?
Thank NewDeep
Manager_11525, General Manager at Extended Stay America - Austin - Arboretum, responded to this review

Thank you for sharing your experience with us. We appreciate you letting us know about the inconveniences you experienced. We are sorry for these issues, but are glad to read that you had a positive stay overall. I truly appreciate your comments about our comfortable rooms and reasonable rates. Thank you again for posting your review. I do hope that... More 

Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed January 20, 2016 via mobile

Very impressed how clean and home like this room was, wasn't expecting this. Quiet and peaceful. I would definitely stay here again. Staff was very nice and friendly also. Location was easy to get too as well.

Helpful?
Thank Ronda R
Manager_11525, General Manager at Extended Stay America - Austin - Arboretum, responded to this review

Thank you so much for taking the time to share your experience with us. I’m thrilled to read that we were able to exceed your expectations and provide you with a comfortable stay! It’s great to hear that you enjoyed our friendly customer service as well as our convenient location. Once more, thank you for posting your review. We look... More 

Markham
Level Contributor
58 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
5 of 5 stars Reviewed January 12, 2016

Stayed here for 5 days in October during the Formula 1 event. The ground floor room was spotless, very comfortable and quiet. I don't remember now who checked me in but the staff was very friendly and professional whenever I had to deal with them. I used the laundry facilities during the stay and the laundry room and equipment was... More 

Helpful?
Thank MarkhamMichelle
Manager_11525, General Manager at Extended Stay America - Austin - Arboretum, responded to this review

Thank you so much for posting a review of our property. We appreciate you letting us know about the cleanliness issue you experienced. We are sorry for this issue, but are pleased to read that you had a positive stay overall. I truly appreciate your kind comments regarding our accommodating customer service and convenient amenities. The staff and I would... More 

mansfield
Level Contributor
96 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
4 of 5 stars Reviewed October 26, 2015 via mobile

Stayed for 3 nights over the formula 1 weekend. After a long haul flight and drive from Houston we were greeted by Louis who checked us in efficiently. Full suite hotel but oddly no cooking or dining items in room, you needed to request from reception. No coffee making facility unless requested. Fridge could be a bit noisy at night.... More 

Helpful?
Thank nicole c
Manager_11525, General Manager at Extended Stay America - Austin - Arboretum, responded to this review

Thank you so much for posting a review of our property. Please accept our apologies that our amenities were not to your expectations. Still, I’m so pleased to read that you had a great stay overall. Once more, thank you for posting your review. We look forward to having you visit with us again in the future. More 

1 review
1 of 5 stars Reviewed October 19, 2015

We arrived at the hotel around 6 p.m. Waited at the front desk for several minutes since no staff was present. Finally, Louis arrived, only to tell us that they had overbooked and could only give us a smoking room. We are not smokers, so that would not work. For the next 30 minutes, Louis called sister properties in an... More 

Helpful?
Thank Martin M
Manager_11525, General Manager at Extended Stay America - Austin - Arboretum, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. The situation you described is unacceptable, and I sincerely apologize for your experience. To uphold our company’s high standards, I will use your comments as a training tool to coach our staff to ensure your experience is not repeated. We continually work to improve... More 

Questions? Get answers from hotel staff and past guests. Ask a question

27 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All Traveler Photos (15)
Viewed
Room/Suite (5)
Viewed
Dining (1)
Viewed
Other (9)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (12)
Viewed
Room/Suite (6)
Viewed
Bathroom (1)
Viewed
Dining (1)
Viewed
Hotel & Grounds (2)
Viewed
Other (2)
Check In Check Out
Hotels you might also like...
Travelers also viewed these Austin hotels
Northwest Austin
Candlewood Suites - Austin Arboretum-Northwest
Northwest Austin
TownePlace Suites Austin Northwest
Show Prices
Show Prices
Show Prices
Northwest Austin
Staybridge Suites Austin Arboretum
Northwest Austin
Residence Inn Austin Northwest/Arboretum
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Self-Serve Laundry
  • Free Parking

Additional Information about Extended Stay America - Austin - Arboretum

Address: 10100 N. Capital of Texas Hwy, Austin, TX 78759
Location: United States > Texas > Austin > Northwest Austin
Price Range: $89 - $128 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Austin - Arboretum 2.5*
Number of rooms: 102
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Extended Stay, Hotwire, Priceline, Expedia, Odigeo and Travelocity so you can book your Extended Stay America - Austin - Arboretum reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Extended Stayamerica Austin/Arboretum Hotel Austin
Extended Stay America Austin
Austin Extended Stay
Extended Stay Austin
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing
Enter dates for best prices
Check In Check Out
Price Your Stay