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Country Inn & Suites By Carlson, Austin North (Pflugerville)

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14620 North IH-35, Austin, TX 78728 (Formerly Holiday Inn Express Hotel & Suites Austin North (Pflugerville))
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Country Inn & Suites By Carlson, Austin North (Pflugerville)
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90 Reviews from our TripAdvisor Community

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Mount Pleasant, Michigan
1 review
1 of 5 stars Reviewed January 4, 2016

Would not stay here again. Holes in the walls. No drain plug, only luke warm water, and no pressure for the bathtub. Could not get the heater to work. It was either on or off. No eggs for breakfast and the coffee was extremely weak

Review collected in partnership with Country Inns & Suites By Carlson

Helpful?
Thank Jill K
Sandi S, Director of Sales at Country Inn & Suites By Carlson, Austin North (Pflugerville), responded to this review

Your review is very much appreciated, Jill K, though we are extremely disappointed that your experience here was unsatisfactory. It's quite unusual for a guest to face as many upsets as this, and it is certainly not okay with us that you did. It is standard procedure for hotel staff to resolve any reported issues, and all of these could... More 

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Highland Village, Texas, United States
Level Contributor
69 reviews
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common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 stars Reviewed December 8, 2015

Room clean and quiet, spacious, but TV dated. 2 flat tires on luggage cart that we didn't notice until fully loaded-argh! Front desk unable to validate my Club Carlson points. Stay at Country Inn in Round Rock vs this one.

Review collected in partnership with Country Inns & Suites By Carlson

Helpful?
Thank Robyn S
Sandi S, Director of Sales at Country Inn & Suites By Carlson, Austin North (Pflugerville), responded to this review

Upon reading your review, Robyn S., we are extremely disappointed that your stay faced these issues. Our intentions and goals are always to provide an exceedingly satisfactory and pleasant experience for all of our guests! Please accept our sincere apologies that we did not meet that standard during your stay. We would love to have a second opportunity to show... More 

McKinney, Texas
1 review
2 of 5 stars Reviewed December 8, 2015

The hotel was as clean as an older hotel can be. The beds were not very comfortable. It was fine to sleep shower and leave.The night shift front desk attendant was horrible. The morning shift attendant was excellent.

Review collected in partnership with Country Inns & Suites By Carlson

Helpful?
Thank 600dauner
Sandi S, Director of Sales at Country Inn & Suites By Carlson, Austin North (Pflugerville), responded to this review

Thank you for your review, 600dauner. We appreciate you staying with us, and are glad to hear you received excellent service from our morning Guest Service Representative. We are deeply sorry, though, that your experience with our night staff was not pleasant. This is certainly not the usual for us, and we will definitely try to get to the bottom... More 

Beeville, TX
1 review
5 of 5 stars Reviewed November 17, 2015

Due to the nature of my work, I stay at many different hotels. Country Inn and Suites, North Austin is where I call home. The staff are personable and make you feel like you are family, not just a guest.

Review collected in partnership with Country Inns & Suites By Carlson

Helpful?
Thank barbaragO3893NQ
Sandi S, Director of Sales at Country Inn & Suites By Carlson, Austin North (Pflugerville), responded to this review

It warms our hearts to hear from guests like you, barbarag! Knowing that we contribute a positive and welcoming atmosphere to your business travel makes our day and encourages us to keep up the good work! We look forward to your visit each time you are able to stay with us. Thank you for taking the time to share your... More 

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