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Extended Stay America - Austin - Metro

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Traveler (7)
Room & Suite (18)
Dining (1)
Overview
  • Excellent27%
  • Very good10%
  • Average24%
  • Poor8%
  • Terrible31%
Apr 8, 2018
“38 day stay Austin Metro”
Mar 3, 2018
“Why do the clocks never work?”
AMENITIES
Free Wifi
Free Parking
Breakfast included
Pool
Non-Smoking Hotel
Suites
Fitness center
2 Star accommodation
All hotel details
Additional information
Offers from Extended Stay America - Austin - Metro
Special Offer: Save up to 10% TODAY!
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Offers from Extended Stay America - Austin - Metro
Special Offer: Save up to 10% TODAY!
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Rooms
Sep 2Sep 3
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (37)
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1 - 5 of 37 reviews
Reviewed 4 weeks ago via mobile

Ebony and Demarcus were verry nice at the front desk. They both were very polite when assisting me with any request or question. Room was clean and relaxing. I will definately be saying again weather its at this location or another. Thank you guys!More

Thank sasha m
Response from 00esa, Manager at Extended Stay America - Austin - MetroResponded 4 weeks ago

Thank you for being our guest and for taking the time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. We will share your wonderful...More

Property's Favorite Review
Reviewed December 14, 2017

I always love to stay in extended stay, very comfortable, cheap and friendly staff. It is also very accessible. I will definitely come back here given a chance. Thank you soooooooooooooooooooooooooo much to everyone! kudos!More

Review collected in partnership with this hotel
Thank yar_LaExploradora
Response from 00esa, Manager at Extended Stay America - Austin - MetroResponded December 15, 2017

Thank you for staying with us again at Extended Stay America. We are happy knowing our comfortable accommodations and hospitality always meet your expectations for an outstanding experience! We look forward to your next visit with us and thanks for your continued loyalty to our...More

Reviewed April 8, 2018

Price and location were the key factors in deciding to stay here. Staff is friendly and helpful. Facility could use some updating. The carpet in my room is worn and stained. The breakfast is very light. You should plan on eating elsewhere. You have to...More

Review collected in partnership with Extended Stay
Thank Steven H
Response from 00esa, Manager at Extended Stay America - Austin - MetroResponded May 4, 2018

Steven, thanks for being our guest. We are happy overall you had a nice experience, but we are sorry for not meeting some of your expectations. Your feedback is important to us as it will help us to improve our service and facilities going forward....More

Reviewed April 5, 2018 via mobile

The staff is exceptional!! The manager Ronnie was there to help my husband and I in a medical emergency. They even watched our vehicle for us while we were at the hospital. Ronnie you and your staff made us feel like VIPs in a 4...More

Thank Maggie P
Response from 00esa, Manager at Extended Stay America - Austin - MetroResponded April 6, 2018

Maggie, thank you for your fabulous feedback about your experience at Extended Stay America. We love knowing that the attentive service provided by Ronnie went a long way in making your stay so memorable. Reviews like yours mean the world to our associates, and we...More

Reviewed March 3, 2018

Our company uses this hotel when we are in Austin. NEVER have I had the clock in the room work. EVER. Since most people staying there are staying for business, wouldn't it make sense the clock would work? I've tried other outlets, same result. ALWAYS...More

Review collected in partnership with Extended Stay
Thank Deb B
Response from 00esa, Manager at Extended Stay America - Austin - MetroResponded March 4, 2018

Deb, thank for the feedback. please accept my sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every...More

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About
Amenities
Top amenities
Breakfast included
Free Parking
Pool
Fitness Center with Gym / Workout Room
Free High Speed Internet (WiFi)
Hotel Amenities
Breakfast included
Free Parking
Pets Allowed ( Dog / Pet Friendly )
Wheelchair access
Self-Serve Laundry
Dry Cleaning
Business Center with Internet Access
Non-Smoking Hotel
Room amenities
Microwave
Things to do
Pool
Fitness Center with Gym / Workout Room
Details
Price range
$75 - $125 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites, Family Rooms
Details
Price range
$75 - $125 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites, Family Rooms
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Traveler (7)
Room & Suite (18)
Dining (1)
Pool & Beach (1)
Questions & Answers
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Room Tips
"Check photos on the hotel website to make sure you are booking a location with the large spacious suites."
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"dont stay here"
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"3rd floor was very quiet."
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"Ask at time of check in about room cleaning, was told they clean once a week!"
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