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Embassy Suites by Hilton Austin Arboretum

9505 Stonelake Blvd, Austin, TX 78759-6532
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Guests1 room, 2 adults, 0 children
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Traveler (157)
Room & Suite (72)
Dining (11)

About

Location
Cleanliness
Service
Value
GreenLeaders GreenPartner
Embassy Suites Austin - Arboretum, is just a short drive from downtown Austin and within walking distance of the Austin Arboretum's shops and restaurants. Located 20 minutes from the Austin-Bergstrom International Airport, our Austin Arboretum hotel is close to dining, the business district and the Austin technology hub near Charles Schwab, IBM and Microsoft.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Business Center with Internet Access
Conference facilities
Baggage storage
Parking
Free internet
Wifi
Internet
Hot tub
Indoor pool
Heated pool
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Banquet room
Meeting rooms
Fax / photocopying
Gift shop
Newspaper
Non-smoking hotel
Shops
Sun terrace
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Non-smoking rooms
Suites
Family rooms
Air conditioning
Room service
Safe
Microwave
Flatscreen TV
Refrigerator
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Good to know
HOTEL CLASS
HOTEL STYLE
Mid-range
Family
Languages Spoken
English, Spanish
Hotel links
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Special Offer:Price Match Guarantee
Hotel deals
1,146Reviews7Q+A94Room tips
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Popular mentions
We chose this hotel because it was close to the family we were visiting, and we would definitely stay here again. The made to order breakfast is a big attraction for us, but we were pleased with the comfort of the room and the ease of parking.
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Review collected in partnership with Embassy Suites Hotels
Hotel's Favorite
I've a happy repeat guest at this Embassy Suites. I come about once a quarter for a 2 day stay or so and have been pleased. They have a top notch staff with good service on check in. The rooms are well maintained and cleaned. Breakfast is above par - most notable the amazing speed of the cook - no long waits for omelets at this location. My only annoyance is that the stairs only exit to the outside. I like to use the stairs instead of the elevator during a stay to be healthy but on a cold day in Jan that's no fun.
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Response from Kristin T, Front Office Manager at Embassy Suites by Hilton Austin Arboretum
Responded Feb 5, 2019
Thank you for taking a moment to share your experience. I am happy to hear you found your experience to your liking and will definitely pass your comments on to our entire staff.
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This hotel needs to be updated and needs better management. Happy hour was sad and long slow lines for breakfast. There were a lot of issues that made for a poor experience. No remote for the TV, broken elevator, running toilet, long lines at breakfast and happy hour, and many other small issues left us unhappy with our stay.
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Review collected in partnership with Embassy Suites Hotels
Response from Paul D, General Manager at Embassy Suites by Hilton Austin Arboretum
Responded 1 week ago
David P. Thank you for taking the time to tell us about your stay. I am very sorry that we fell so short of expectations. As General Manager, ultimately this is my fault and for this I am truly sorry. I do hope you have received my other correspondence and that you feel that I have made it right with you. I do hope you will be willing to give us another opportunity should your travels bring you back to Austin. Thank you Paul Davis General Manager
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Great hotel. The staff is always friendly, professional, and helpful and that makes the difference between just a nice hotel and a great hotel when you will be staying there for weeks to months. My favorite hotel in the Hilton franchise.
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Review collected in partnership with Embassy Suites Hotels
The experience was underwhelming, to say the least. The hotel is very dated, as are most of hotels in the chain, but it was clean. It looked like pretty much every other Embassy Suites I've been to. There were a steady stream of small disappointments, however. The staff were less than friendly (especially factoring in that this is Austin), the water pressure in the shower was painful and filled the tiny bathroom with water, and it was fairly loud. The biggest surprise was the lack of a hot breakfast. They did have food out for breakfast, but it consisted only of bread, cereal, and a limited selection of fruit. Want eggs, meat, hot pastries, or vegetables? Nowhere to be found. The buffet is standard chain-wide which made this disappointing. Perhaps the cook called in sick the day I stayed there. None of these things were that major in the grand scheme of things, but given the price point of the chain and amenities advertised, I can't rate it highly for its class. If you're staying in this area, there is a Hyatt House down the street with much nicer rooms and a full breakfast. I'll continue to stay at Embassy Suites in other cities, but I'd steer clear of this location.
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PRICE RANGE
$127 - $258 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
embassy suites hotel austin, embassy suites austin, arboretum austin embassy suites, austin embassy suites
LOCATION
United StatesTexasAustinNorthwest Austin
NUMBER OF ROOMS
150
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