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Hampton Inn Austin - Arboretum Northwest

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Traveler (38)
Room & Suite (113)
Pool & Beach (18)
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Overview
  • Excellent67%
  • Very good24%
  • Average7%
  • Poor1%
  • Terrible1%
Travelers talk about
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Family Rooms
2 Star Hotel
All hotel details
Additional information
Offers from Hampton Inn Austin - Arboretum Northwest
Special Offer: Double Points, Every Stay
Hotel deals
Offers from Hampton Inn Austin - Arboretum Northwest
Special Offer: Double Points, Every Stay
Hotel deals
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Rooms
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1 room, 2 adults, 0 children
Standard Room
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Reviews (1,000)
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Traveler rating
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647
242
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18
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All reviewscomplimentary breakfastroom was cleanaustin arboretumeasy accessgreat place to staythe breakfast areaconvenient locationfresh fruitexcellent staygreat customer serviceoatmealfitness centerbusiness tripfront desk staffinnsdomainhighway
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1 - 5 of 989 reviews
Reviewed yesterday

We typically stay at Hampton Inns whenever possible so I am very familiar with their quality. This location is not up to par with what we are used to. - room smelled mildewy - ran AC at 66 for three days and still the room...More

Thank kennerdawlin
Hotel's Favorite
Reviewed February 4, 2018

Great staff, very helpful and personable. The beds are the most comfortable of any other chain hotel, I slept like a baby. The free breakfast is a full breakfast not just donuts. I love the fact Hampton has partnered with St Johns Children’s hospital so...More

Review collected in partnership with Hampton
Thank kpdbennett
Response from Edrianna R, Guest Relations Manager at Hampton Inn Austin - Arboretum NorthwestResponded February 5, 2018

kpdbennett, We greatly appreciate you taking the time to share your thoughts with us on TripAdvisor! I'm happy to hear you had such an enjoyable stay from the staff being so helpful and wonderful to the comfortable bed! I also want to thank you for...More

Reviewed 1 week ago

I had not been to this Hampton Inn in ten months. Business brought me back. Again I received great service at a great price however I also received a completely new (OK remodeled) room. new layout. New bathroom. Nice working desk. great bed. Wow wow...More

Review collected in partnership with Hampton
Thank Carlos N
Response from Edrianna R, Guest Relations Manager at Hampton Inn Austin - Arboretum NorthwestResponded 4 days ago

Good day Carlos N, Thank you so very much for you kind and great comments. I'm extremely pleased to hear that no matter how long it's been since you've last been with us, we still delivered the same great outstanding service! This is what we...More

Reviewed 1 week ago via mobile

I only put one star because it made me. My stay was horrible. I found 2 roaches in the room as well and a bug in the bed. The room was definitely not worth the price. The hotel is rundown. the stay would have been...More

Thank Susan g
Response from JacobHillGSM, General Manager at Hampton Inn Austin - Arboretum NorthwestResponded 1 week ago

Greetings Susan g, Thank you for taking the time to review us. We like to monitor all reviews to see where we can improve or maintain as a team. I would like to take this time to apologize for your experience and overall perception of...More

Reviewed 2 weeks ago

Hotel is very dark and old. No proper lounge to relax, breakfast was mediocre. Would not recommend this property. Other Hampton inns were much better. Over priced for accommodations and location. Try another property!More

Review collected in partnership with Hampton
Thank Silverdove44
Response from John-HiltonHelp, on behalf of management at Hampton Inn Austin - Arboretum NorthwestResponded 1 week ago

Dear Silverdove44, We appreciate your review of your recent stay at our hotel and are very sorry you had a disappointing experience with us. We’ve addressed these issues with our staff. Satisfaction Guaranteed is the foundation of our brand promise. Your feedback helps us improve....More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Free Parking
Fitness Center with Gym / Workout Room
Free High Speed Internet (WiFi)
Breakfast included
Hotel Amenities
Free Parking
Business Center with Internet Access
Breakfast included
Meeting Rooms
Laundry Service
Multilingual Staff
Dry Cleaning
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Pool
Fitness Center with Gym / Workout Room
Outdoor pool
Details
Price range
$120 - $204 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Family Hotel in Austin
#9 Romantic Hotel in Austin
#13 Business Hotel in Austin
Room types
Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
$120 - $204 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Family Hotel in Austin
#9 Romantic Hotel in Austin
#13 Business Hotel in Austin
Room types
Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveler (38)
Room & Suite (113)
Pool & Beach (18)
Dining (4)
Amenities (9)
Business Center & Event Rooms (2)
Questions & Answers
Ask a question
woz1kent
January 16, 2017|
AnswerShow all 3 answers
Response from NMills2013 | Reviewed this property |
Yes! Nice size frig and everything else you need. Dishes pots etc.
0
Votes
woz1kent
January 16, 2017|
AnswerShow all 3 answers
Response from Artem S | Reviewed this property |
No kitchen.
0
Votes
wendy r
October 3, 2015|
Answer
Response from JacobHillGSM | Property representative |
Hi wendy r! We are roughly 9.1 miles away from Pearl Street. I hope this helps! Let me know if you have any other questions. Sincerely, Taylor Day Guest Service Manager Hampton Inn Austin NW/Arboretum
0
Votes
Room Tips
"Rooms on top floor may be under roof a/c as mine was, horrible noise. Also some face freeways and can be loud..."
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"4th Floor was quiet"
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"Fast and easy access to the highways"
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"Ground floor rooms at back of hotel are easily accessible from a rear entry door ... you can park very close..."
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