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Hilton Garden Inn Dallas / Arlington

Certificate of Excellence
3.0 of 5
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2190 E. Lamar Boulevard, Arlington, TX 76006
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2X Points Package
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1 room 1 adult
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Hilton Garden Inn Dallas \/ Arlington
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341 Reviews from our TripAdvisor Community

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arlington, United States
5 of 5 stars Reviewed yesterday NEW

I needed a nice hotel with a nice are for interviewing. The lobby is beautiful, the bar is nice and the staff very helpful. Between my interviews I was able to go to my room and work at the desk with a very comfortable chair. Clean hotel, great food. I will definitely come back

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Amber M
ConcordHospitality, General Manager at Hilton Garden Inn Dallas / Arlington, responded to this review

Dear Amber M, Sincere thanks for taking the time to share your review. It’s encouraging to know that your stay was pleasant. Our goal is to provide comfort and friendly service to all our guests who are away from home; your feedback allows us to monitor how we are doing. We appreciate you choosing to stay with us while conducting... More 

Johnson City, United States
5 of 5 stars Reviewed yesterday NEW

Excellent hotel, very clean and the staff was extremely courtious and helpful. Breakfast was good, the bar was good and the overall appearance and experience was good. The bed slept well and the water pressure was good, everything worked. The extra plugs installed in the room came in handy for all the devices that I carry. I will most definetly... More 

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Jack R
Sonoma
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed yesterday NEW

I think that the front desk to go through 11 staff with the exception of Samantha look down as you walk by they don't talk to guests to make you feel warm and friendly compared to other Hilton Garden Inn usually really friendly is also a little gal in the morning that's extremely friendly. But I think the needs more... More 

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank careygrp
ConcordHospitality, General Manager at Hilton Garden Inn Dallas / Arlington, responded to this review

Dear carygrp, We appreciate you taking the time to share your experience. My heartfelt apologies you found our associates unhelpful. We strive to provide sincere hospitality and we clearly missed the mark. Additionally, I regret our breakdown in communication regarding your maintenance issue and the general lapses in service that you experienced. Thank you for your honest feedback which we... More 

ft Worth, United States
1 review
4 of 5 stars Reviewed 6 days ago NEW

We reserved because it had a hot tub. On check in the staff informed us it was outside and cold. Sorry. They tried to find us a hotel with a hot tub we could use. Strange as later we found the pool was heated as was the hot tub and we wasted two nights thinking it was cold. The ice... More 

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Mark G
ConcordHospitality, General Manager at Hilton Garden Inn Dallas / Arlington, responded to this review

Dear Mark G, On behalf of our entire team I would like to thank you for your sincere review. It’s wonderful to know that your stay was enjoyable overall. Our associates work hard to provide a pleasant stay, so I'm sorry for any confusion regarding our hot tub and ice machine. Your feedback, both positive and areas for improvement, allows... More 

Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

This hotel was a great place to stay. It offers room service or if you want to venture out; there is a restaurant and bar downstairs. The room was very clean and the staff was very pleasant. The hotel is conveniently located near restaurants, and six flags.

Helpful?
Thank Anthony W
ConcordHospitality, General Manager at Hilton Garden Inn Dallas / Arlington, responded to this review

Dear Anthony W, We are so appreciative of your kind review. It is rewarding to know that you enjoyed our friendly service and ample amenities. Your remarks serve as encouragement to our team who strive to provide a pleasant stay. Thank you for taking the time to share your experience and please visit us upon your return to the area.... More 

1 review
5 of 5 stars Reviewed 2 weeks ago

The staff was very welcoming and friendly. The location was very close to the event we were attending. The hotel was quiet,clean and very accommodating. We will definitely stay at this location again when we are in town.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Susan W
ConcordHospitality, General Manager at Hilton Garden Inn Dallas / Arlington, responded to this review

Dear Susan W, It’s nice to hear from you. We appreciate you choosing us and I’m delighted to know your stay was pleasant. We value your comments and thank you for taking the time to share your experience. We look forward to hosting you again. Best, Justin Blair General Manager More 

Port Arthur, Texas
Level Contributor
39 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I stayed here for only one night to attend a work event and it was a good hotel. Nothing really to complain about but nothing extraordinary either. I really enjoyed the bar and breakfast and the folks working during breakfast were really fantastic. The location deserves a 5 out of 5 on its own. No car? No problem. Many restaurants... More 

Helpful?
Thank Meghuneyntyson
ConcordHospitality, General Manager at Hilton Garden Inn Dallas / Arlington, responded to this review

Dear Meghuneyntyson, I’m thrilled to learn we were well suited to your travel needs; thanks for taking the time to share your experience. It’s wonderful to know you enjoyed our location and friendly service. We appreciate your recommendation, but of course the highest form of praise would be your return! Best, Justin Blair General Manager More 

Houston, Texas
2 reviews
5 of 5 stars Reviewed 5 weeks ago

Stayed here for the weekend, while on business/leisure and it met all my expectations. Definitely would stay here again and recommending it to my family and friends for their future Arlington, TX stay.

Helpful?
Thank Lee E
ConcordHospitality, General Manager at Hilton Garden Inn Dallas / Arlington, responded to this review

Dear Lee E, Thank you for sharing your review and recommendation. We’re pleased to hear our clean hotel, friendly staff, and convenient location made for an enjoyable stay. We appreciated having you as our guest, and we hope you’ll visit us again soon. Best, Justin Blair General Manager More 

2 reviews
1 of 5 stars Reviewed January 1, 2016 via mobile

I was refused the option of selecting the free breakfast instead of points at check-in. I have done this at Hilton Garden Inns all over the country. But this hotel is refusing to do it and claiming I had to make the choice 24 hours in advance. I made my reservation less that 24 hours before I even checked in.... More 

Helpful?
Thank Jason B
ConcordHospitality, General Manager at Hilton Garden Inn Dallas / Arlington, responded to this review

Dear Jason B, I'm very sorry for your frustration and I regret that I was not here over the weekend to speak with you directly. A little over two years ago, Hilton adjusted their guest offerings. Members must pre-select their arrival gift through their Hilton Honors account. Each Diamond/Gold member must log into their account and select what pre-arrival gift... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed December 31, 2015 via mobile

Hotel did not have our reserved rooms ready until after 4pm. We were there for college football playoff game at AT&T Stadium nearby but the delayed check in really affected our plans for the game. We were told the rooms were being cleaned for over an hour. Nice hotel but not at all pleased with the way they handled plans... More 

Helpful?
1 Thank Brian W
ConcordHospitality, General Manager at Hilton Garden Inn Dallas / Arlington, responded to this review

Dear Brian W, We sincerely regret your experience. I apologize that we did not have a room ready for your arrival. This is definitely not up to our standards and I’m sorry for any frustration caused. I appreciate you taking the time to share you review; we will use it to foster improvement for future arrivals. Sincerely, Justin Blair General... More 

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