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Holiday Inn Express Arlington

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1721 Pleasant Pl, Arlington, TX 76015-4529
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (24)
Room & Suite (31)
Dining (10)
Travel safe during COVID-19
What you can expect during your stay
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
Updated 11/20/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Holiday Inn Express Arlington
Updated 11/20/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#26 of 66 hotels in Arlington
Location
Cleanliness
Service
Value
Welcome to the Holiday Inn Express Hotel & Suites Arlington at Parks Mall. Unwind from a tiring day of business, pleasure or travel in comfortable guest rooms, blended with quality service and convenience which we hope makes your stay the most enjoyable ever. We have newly renovated rooms that can fit your every need. We are conveniently located in South Arlington at I-20 and Cooper Street Exit # 449. Our central location provides convenient access to major business and leisure activities located in the Dallas/Fort Worth metroplex. Located across the street, is the Parks Mall featuring an NHL size ice-skating rink and an AMC theater with 30 screens. We are located 3 miles from Arlington Highlands Shopping district. There are also numerous nationally recognized restaurants within walking distance of the hotel. The hotel is located only 5 minutes from the University of Texas in Arlington, 15 minutes from Six Flags, and 30 minutes from DFW Airport. Downtown Dallas and Fort Worth are both only 30 minutes away.
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Pets Allowed ( Dog / Pet Friendly )
Business Center with Internet Access
Meeting rooms
Parking
Wifi
Outdoor pool
Breakfast available
Breakfast buffet
Baggage storage
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Housekeeping
Safe
Microwave
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
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Good to know
HOTEL CLASS
HOTEL STYLE
Mid-range
Quiet
Languages Spoken
English
183Reviews8Q+A32Room tips
Traveler rating
  • 74
  • 61
  • 23
  • 10
  • 15
Time of year
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Popular mentions
GADawgGa wrote a review Apr 11
Saint Simons Island, Georgia364 contributions106 helpful votes
This hotel is probably a 2 or 3 star, but was clean, spacious and had a good breakfast. The staff were friendly and helpful. I gave it a 4 because it had a great location and staff and was a good value.
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Date of stay: April 2021
Location
Service
Sleep Quality
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Keith F wrote a review Feb 2021
14 contributions3 helpful votes
I booked a room in advance at this hotel because I knew bad weather was coming and needed to be closer to work since I have to go in. Everything was confirmed. Then while I was driving to the hotel on check in day, they called and left a VM on my phone to simply say they were cancelling my reservation “because of the weather”, but I could call them for more information and “have a great day!” No other explanation given! I immediately called back several times....no answer. I ended up having to scramble last minute and stay at a friends house. This hotel cares nothing about their customers. I suspect that when increased demand for rooms came in, they simply chose to rent the room to someone else for 3 times the price. Not sure if this is a typical Holiday Inn policy ( I’ve had an experience in the past at a different location where the room type I booked months in advance was not available when I arrived) but this location absolutely sucks. Beware if you book here. They won’t hesitate to cancel you and give your room to someone else.
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Date of stay: February 2021Trip type: Traveled solo
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Response from IHG Service, Owner at Holiday Inn Express Arlington
Responded Mar 5, 2021
Hello kwf1130, Thanks for sharing feedback. It is great to hear from one of our guests. We find ways for our guests to have an efficient and frictionless stay experience. It is saddening to know that issues with your reservation gave left a negative impression on you. Not to worry, your review was made known to the team, and I'm confident improvements will be made to deliver complete guest satisfaction. Comments such as yours are valuable and relayed to the team to help point out areas needing additional attention. In line with this, do know that I sent an e-mail to further reach out to you. Despite the setbacks mentioned in your review, I hope you find your way back to us should your travels bring you again to the area for a chance to make your stay better than the last. Best, Ronald R. Case Manager IHGService
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Kari B wrote a review Jul 2020
Arlington, Texas11 contributions6 helpful votes
We have visited this hotel several times this year, even when no one else did because of COVID-19. The customer service has been ok but we had reservations this last weekend and we were needing to check in early but when we arrived at almost noon, the manager told me there was no way to check in because the rooms were not clean yet. I ask her that if we went and ate lunch, could they have a room for us when we got back. She flat out said No, without even trying to help us out. So needless to say, we cancelled our reservations and we will NOT go back!!😡
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Date of stay: July 2020Trip type: Traveled as a couple
1 Helpful vote
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Response from General Manager, Owner at Holiday Inn Express Arlington
Responded Jul 26, 2020
Thank you for the review. We are sorry you had a disappointing experience and that we were unable to accommodate you. We also apologize for the unsatisfactory service you received from our staff during this visit. Normally, our team does a terrific job of responding to our guests’ needs, and in your case, that did not happen. We value your feedback and will use it to ensure we are more consistent in our service levels. We value your loyalty and hope you will give us a chance to provide you with the hospitality for which we are known for on a future visit. Thank you! Norma Gutierrez, Front Office Manager, Holiday Inn Express & Suites
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cal2net wrote a review Jun 2020
Abilene, Texas120 contributions58 helpful votes
Hotel is very nice and clean. Staff is very friendly and helpful. Rooms are roomy and up to date furniture. One issue if you're a light sleeper, ask for top floor and a room not facing Cooper Street. Our room was 237 and I could hear some road noise before I finally drifted to sleep. Otherwise, a very nice stay at this hotel. Close to shopping and restaurants.
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Date of stay: June 2020
Location
Service
Sleep Quality
Room Tip: Want even number room as odd numbered face Cooper Street.
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Response from 00gc, Front Office Manager at Holiday Inn Express Arlington
Responded Jun 23, 2020
Thank you for choosing Holiday Inn Express & Suites Arlington (I-20 Parks Mall) for your stay. We are pleased that you loved our convenient location, your updated room, and that our devoted associates took excellent care of you. We hope to have the pleasure of accommodating you again soon. Thank you! Norma Gutierrez Front Office Manager Holiday Inn Express & Suites
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suts11 wrote a review Jan 2020
Anchorage, Alaska84 contributions43 helpful votes
Stayed 3 nights in January 2020. Quick, easy check-in; Ana was pleasant. Upon settling in the room, recieved a couresty text to ensure things were in good order. Recently renovated, the hotel has a modern, clean feel. Room (King) was well laid out; plenty of power (both AC and USB); large TV. Good breakfast as one would expect from HI Express. Maria was very nice and always aimed to please the customers. Free laundry (1 washer/dryer). The only knock on this place is the rather thin walls; you could hear your neighbors, those above (recommend 3rd floor) and in the hallway when folks stream in late night or early out. That killed any possibility of a quiet, restful sleep. Was woken up each morning between 4:45-5 am by others. Close to many restaurants and things to do.
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Date of stay: January 2020
Rooms
Cleanliness
Service
Trip type: Traveled on business
Room Tip: 3rd floor would be the quietest, no folks above you.
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Response from 00gc, General Manager at Holiday Inn Express Arlington
Responded Jan 26, 2020
Thank you for reviewing your experience at the Holiday Inn Express & Suites Arlington (I-20 Parks Mall). We are pleased you were impressed with our outstanding service, accommodations, and amenities. We will certainly share your compliments with the team, especially Ana and Maria. We are also glad you enjoyed being close to all the restaurants, shopping, and entertainment. However, we regret you were inconvenienced by noise from the guests next door and hallways. Should this happen again when staying with us, please don't hesitate to contact the front desk to ask for assistance. We are grateful for your feedback and look forward to welcoming you back soon. Thank you! Silvia McIntosh General Manager Holiday Inn Express & Suites
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Previous
PRICE RANGE
$74 - $158 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
holiday inn express arlington (i-20 & parks mall) hotel arlington, holiday inn express arlington (i-20 and parks mall), holiday inn arlington, arlington holiday inn
LOCATION
United StatesTexasArlington
NUMBER OF ROOMS
102
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Frequently Asked Questions about Holiday Inn Express Arlington
Which popular attractions are close to Holiday Inn Express Arlington?
Nearby attractions include Breakout Games - Arlington (0.5 miles), Alley Cats Entertainment (0.3 miles), and Round 1 Bowling and Amusement (0.5 miles).
What are some of the property amenities at Holiday Inn Express Arlington?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Holiday Inn Express Arlington?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Holiday Inn Express Arlington?
Guests can enjoy free breakfast during their stay.
Is parking available at Holiday Inn Express Arlington?
Yes, free parking is available to guests.
What are some restaurants close to Holiday Inn Express Arlington?
Conveniently located restaurants include The Cheesecake Factory, Chamas Do Brazil, and Olive Garden.
Are there opportunities to exercise at Holiday Inn Express Arlington?
Yes, guests have access to a pool and a fitness center during their stay.
Are any cleaning services offered at Holiday Inn Express Arlington?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Holiday Inn Express Arlington?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Holiday Inn Express Arlington offer any business services?
Yes, guests have access to a business center and meeting rooms during their stay.
Are there any historical sites close to Holiday Inn Express Arlington?
Many travelers enjoy visiting Top O'Hill Terrace (4.3 miles).