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Quality Inn West Medical Center

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1610 S Coulter Street, Amarillo, TX 79106-1771 (Formerly Medical Center Inn)
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310 Reviews from our TripAdvisor Community

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Showing 289: English reviews
Brooklyn, New York
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed January 26, 2014 via mobile

...but the scuff marks on the outside of the door that had to be slammed closed, the smell of smoke and mop water in the halls, the stained floor in the hall where there used to be a vending machine, and the smears and old stickers on the glass doors to the outside were all rather unpleasant.

Helpful?
Thank aotinae
BWMCI_GM, Manager at Quality Inn West Medical Center, responded to this review

Dear aotinae, Thank you for taking the time to review our property. We will certainly take this feedback into account and get those issues resolved. We are a full non-smoking hotel but unfortunately some cases are beyond our control. We do hope you consider staying with us again. More 

Fort Worth
1 review
5 of 5 stars Reviewed January 22, 2014

All staff members had good attitude and people in indoor pool were having good time. There was no outside noise like traffic or airplanes. Only complaint is noisy neighbors and I would not blame hotel for that.

Review collected in partnership with Best Western

Helpful?
Thank Richard P
BWMCI_GM, Manager at Quality Inn West Medical Center, responded to this review

We appreciate you taking the time to give us such a positive review and are glad all your expectations were met. We strive to accommodate every guests needs and do take your feedback seriously. We look forward to seeing you on your next trip! More 

amarilo, United States
1 review
2 of 5 stars Reviewed January 16, 2014

I did not like this stay. My girl friend was so mad and felt un-secure as room door is right next to the road. parking was a major issue. I could not find a reasonable parking for me. Room wasn't that clean and we can hear noises in adjacent rooms.

Review collected in partnership with Best Western

Helpful?
Thank Jay F
BWMCI_GM, Manager at Quality Inn West Medical Center, responded to this review

Jay F, Sorry for your inconveniences during your stay. We will certainly look into those issues and do hope to see you on your next visit! More 

Travelers are raving about these Amarillo hotels

Utah
Level Contributor
54 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 stars Reviewed January 14, 2014

I can't figure out why this hotel had some pretty nasty reviews. It seemed so mixed so we went there willing to see for ourselves on Jan 11. Lobby beautiful. Desk clerk courteous and efficient. Room huge and beautifully appointed. CLEAN. The bed felt like it was firm with a memory foam topper. Perfect.Pillows were fine. Sheets and towels were... More 

Helpful?
1 Thank UtahGirlyGirl
BWMCI_GM, Manager at Quality Inn West Medical Center, responded to this review

Dear UtahGirlyGirl, Thank you for taking the time to review our property. We're glad your stay was exceptional and do look forward to you on your next visit! More 

Austin, Texas
1 review
3 of 5 stars Reviewed January 4, 2014

Stayed there just last night for one night good value but renovations underway in lobby and no water in pool but mostly dissatisfied with duplicate charge and how hotel and Best Western customer service handling so far. Corp Customer service not available b/c it's Saturday huh? Hotel clerk hung up on me accidentally 3 times trying to send me to... More 

Helpful?
Thank londonbrooke30196
BWMCI_GM, Manager at Quality Inn West Medical Center, responded to this review

Dear londonbrooke30196, Thank you for your review. We hope everything has been resolved as our renovations have been completed. We do hope you consider us again on your next trip through Amarillo. More 

Level Contributor
73 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 stars Reviewed January 2, 2014

Older motel. Needs new more renovation. Non smoking motel but the halls and room had a stale odor. I think the halls had been smoked in by quest. Thin walls could hear neighbors talking, used ear plugs to sleep. Great staff and good bed. Down stairs floor has exterior doors to parking, up stairs has inside corridors . Not on... More 

Helpful?
Thank oldwoodcarver
BWMCI_GM, Manager at Quality Inn West Medical Center, responded to this review

Dear old woodcarver, Sorry for the inconveniences during your stay. As you noticed, we are doing some property improvements to further better our property. We are in the process of going fully NON-SMOKING and unexpectedly get guests that will smoke even when they are not suppose to. We do hope you consider us again on your next trip. More 

Round Rock, Texas
Level Contributor
33 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
1 of 5 stars Reviewed January 1, 2014

We had 2 room reservations and it took 2 hours to get it right for them. In both rooms, there was no hot water for shower. Rooms were dirty and worse were the mattress for sleep as these are not hard or soft with springs hurting you all over. Pool is good to walk in but don't jump as there... More 

Helpful?
Thank Faisal L
BWMCI_GM, Manager at Quality Inn West Medical Center, responded to this review

Sorry for the inconveniences during your stay. As you noticed, we are doing some property improvements to further better our property. It is unfortunate that your stay was during this period, we do hope you consider us again on your next trip. More 

Level Contributor
27 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
2 of 5 stars Reviewed December 31, 2013

More like a Motel 6 than a Best Western - for the price we paid?!? Very disappointed! Indoor pool was drained, hot tub was half full, no elevator, hallway smelled of stale smoke, room was ice cold when we entered. Only positive thing to say about this dump is regarding the staff - very friendly. Plenty of hotels in the... More 

Helpful?
Thank Landshark_dg
BWMCI_GM, Manager at Quality Inn West Medical Center, responded to this review

Dear Landshark_dg, Sorry for the inconveniences during your stay. As you noticed, we are doing some property improvements to further better our property. It is unfortunate that your stay was during this period, we do hope you consider us again on your next trip. More 

Abilene, Texas
Level Contributor
114 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
5 of 5 stars Reviewed December 29, 2013

Moderately priced for a Best Western but still high quality as expected. It's away from the freeway so it's quiet. Across the street from Amarillo's Medical Center but also an easy drive to the VA Medical Center. An excellent breakfast is provided with your stay, very close to other restaurants but not really in walking distance. Good value all around... More 

Helpful?
Thank Reighn9
BWMCI_GM, Manager at Quality Inn West Medical Center, responded to this review

Dear Reighn9, Thank you for such a positive review. We're glad you enjoyed your stay with us and look forward to seeing you on your next visit! More 

KansasCity, MO
Level Contributor
19 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed December 20, 2013

This hotel is a hidden gem in Amarillo. The rooms are very nice and have a great decor. The value for your stay is wonderful. I am a frequent traveler to Amarillo for business and I really like this hotel. It really suites my needs and I feel that I receive a great value here. The staff is very nice... More 

Review collected in partnership with Best Western

Helpful?
Thank Jacktech24
BWMCI_GM, Manager at Quality Inn West Medical Center, responded to this review

Dear Jacktech24, Thank you for taking the time to review our property. We certainly want everyone's stay to be up to their expectations. We appreciate the positive feedback for that and look forward to seeing you on your next trip! More 

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Amenities

Highlights
  • Pool
  • Free Breakfast
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Breakfast
  • Multilingual Staff
  • Self-Serve Laundry
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Meeting Rooms
  • Business Center with Internet Access
Official Description (provided by the hotel)
Come experience the friendliest service in Amarillo! We are conveniently located 1/2 mile North of Interstate 40 and in the Heart of the Harrington Regional Medical District. We offer a full range of amenities from our Indoor pool/hot tub, HOT breakfast, and free Wi-Fi. ... more   less 

Additional Information about Quality Inn West Medical Center

Address: 1610 S Coulter Street, Amarillo, TX 79106-1771 (Formerly Medical Center Inn)
Location: United States > Texas > Amarillo
Price Range: $71 - $121 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Quality Inn West Medical Center 2.5*
Number of rooms: 103
Reservation Options:
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Also Known As:
Best Western Medical Hotel Amarillo
Best Western Amarillo Hotel
Amarillo Best Western
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