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Extended Stay America - Amarillo - West

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Extended Stay America - Amarillo - West
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101 Reviews from our TripAdvisor Community

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Showing 101: English reviews
Brandon, Florida, USA
Level Contributor
79 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

Great place to lay your head. Very clean, extremely convenient to I40, a Theater complex with IMAX, the mall and several great restaurants (actually you can walk to all). Staff is very helpful and friendly. HOWEVER; there are no ice machines, morning breakfast or other amenities that you would normally see at a hotel. You will get a full size... More 

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Helpful?
Thank Bob H
Pueblo, Colorado
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago via mobile

The hotel was nice and clean. There were no cups, blow dryer, coffee maker, etc... in the room, but would give upon request. Apparently theft has secured these items. Overall, great stay and friendly stay. We did not eat the breakfast, because we always go to the Donut Stop, which have great donuts!!!

Helpful?
Thank darlindabobby
Manager_11525, Manager at Extended Stay America - Amarillo - West, responded to this review

Thank you for taking the time to share your experience. I am pleased to read that you had an excellent stay with us and that you had no problem procuring items for your room. Thank you again for sharing your comments with us. We look forward to hosting you again in the future. More 

Breckenridge, Colorado
1 review
2 of 5 stars Reviewed 3 weeks ago

The hotel promised to be good but we had a terrible experience. There were no cups in our room. It had a full kitchenette but there were no amenities. You had to call down to order the items you needed. I did. They were never delivered. I ordered a coffee pot - they offered regular coffee packets but no decaf.... More 

Helpful?
Thank ma4counsel

Travelers are raving about these Amarillo hotels

Level Contributor
27 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 3 weeks ago via mobile

Tv did not work, no real free breakfast it was all gone by 6:30. Room was kinda clean but also dingey and the nightstand was pretty gross. A/C barely worked so it was pretty hot in the room. I don't think I would ever stay here agin it just wasn't worth it.

Helpful?
Thank Amelia R
ExtendedStayAmarillo, General Manager at Extended Stay America - Amarillo - West, responded to this review

I sincerely offer you my greatest apologies for your experience here. We strive to not only meet, but to exceed our guests' expectations at every turn. I'll not offer you any excuses for the problems that you had, but can assure you they have been addressed and corrected. Please contact me at the Amarillo property to discuss these issues further... More 

Denton, Texas
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 4 weeks ago

For the price, it was a good value. The room was large and clean. The bed was comfortable. Customer service was good. It is a bit dated and the windows in the lobby needed to be cleaned. The elevator was dirty and the carpets in the lobby and hallway needed to be vacuumed.

Helpful?
Thank StephanieD63
ExtendedStayAmarillo, General Manager at Extended Stay America - Amarillo - West, responded to this review

Hello Stephanie! While I am pleased that you found us to be a good value, I am disappointed that your experience did not EXCEED what you could have expected. We try to make sure to offer a clean and comfortable place for our guests to rest and call a temporary home. I take your response very seriously and have corrected... More 

Level Contributor
7 reviews
2 of 5 stars Reviewed 4 weeks ago

No frills hotel. No pool, no alarm clock or wake up call. The room appears to be clean but the texture sprayed on the entire bath/shower leaves a lot to be desired. The staff was friendly. Appears to be an older hotel. Carpet in the hallway is stained and had trash. Part of the elevator paneling was torn off. Room... More 

Helpful?
Thank Echoing T
ExtendedStayAmarillo, General Manager at Extended Stay America - Amarillo - West, responded to this review

Sir, thank you for your comments. I appreciate you bringing these details to light so that we may address them promptly and surely. ESA maintains a very high standard for guest satisfaction and I apologize that you were left wanting during your stay here. Please contact me at the hotel here, as I would love the opportunity to further explore... More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

Stayed for a night as we headed home. The price was right for a comfortable room. The customer service was outstanding all the way around. They made us feel very welcome and changed my thinking about Amarillo. Would stay here or another Extended Stay America while traveling.

Helpful?
Thank Carey C
Manager_11525, Manager at Extended Stay America - Amarillo - West, responded to this review

Thank you for writing a review and for choosing to stay with us on your way home. I am pleased you found your room comfortable, the customer service to your liking, and the price affordable. Once more, thank you for posting your review. We look forward to having you visit with us again in the future. More 

Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago via mobile

My children and I arrived very late. The man at the front desk was very nice and helpful. We were extremely tired so we went straight to bed. The next morning when we woke up we noticed the bathroom was very dirty. It look like the toilet and shower had not been cleaned. I will say the bed was very... More 

Helpful?
Thank Michelle P
ExtendedStayAmarillo, General Manager at Extended Stay America - Amarillo - West, responded to this review

Michelle, thank you for the gracious response you have given in regards to the bed and service at check in. I would, however, like to apologize that you experienced the issues with the bathroom. I cannot tell you how seriously we take your feedback and we will use this information to grow and get better for the future. Again, thank... More 

1 review
5 of 5 stars Reviewed 4 weeks ago

I stayed at Extended Stay America for 11 weeks and could not say a negative thing about the place.As for the customer service, Karson, an employee, has gone above and beyond to make sure my stay was as comfortable as possible. He was incredibly helpful and friendly throughout my stay. Overall, great time and service!

Helpful?
Thank Kathryn M
Manager_11525, Manager at Extended Stay America - Amarillo - West, responded to this review

We appreciate the kind words in your review. It is pleasing to read that you were well accommodated and received excellent customer service. Thank you for choosing Extended Stay Hotels. We hope to see you again soon. More 

1 review
5 of 5 stars Reviewed 4 weeks ago via mobile

Excellent service. Everyone is very courteous and attentive. I would recommend this Extended Stay. The rooms are really nice and clean very roomy. Joe and Nicole have an outstanding personnel would stay here anytime.

Helpful?
Thank Lola M
Manager_11525, Manager at Extended Stay America - Amarillo - West, responded to this review

Thank you so much for sharing your experience with us. I am proud of our team for providing you with excellent customer service. Joe and Nicole will be informed on what a great job they are doing accommodating guests. Other than that, it is satisfying to know you enjoyed the space of your room. Thank you again for your review.... More 

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Suites
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Self-Serve Laundry
  • Business Center with Internet Access

Additional Information about Extended Stay America - Amarillo - West

Address: 2100 Cinema Dr, Amarillo, TX 79124-2113
Location: United States > Texas > Amarillo
Price Range: $70 - $92 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Extended Stay America - Amarillo - West 2*
Number of rooms: 1
Reservation Options:
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Also Known As:
Extended Stay Amarillo
Extended Stay America Amarillo
Amarillo Extended Stay
Hotel Style:
#3 Best Value Hotel in Amarillo
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