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Extended Stay America - Amarillo - West

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Traveler (18)
Room & Suite (6)
Dining (1)
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Overview
  • Excellent53%
  • Very good15%
  • Average9%
  • Poor13%
  • Terrible10%
Travelers talk about
AMENITIES
Free Wifi
Free Parking
Non-Smoking Hotel
Suites
Kitchenette
Multilingual Staff
Wheelchair access
2 Star Hotel
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Additional information
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Rooms
Jul 1Jul 2
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1 room, 2 adults, 0 children
Standard Room
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Reviews (113)
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Traveler rating
58
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LanguageEnglish
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All reviewstravel nursepersonable staffawesome customer servicepalo duro canyon isburner stovefront deskpower outletsinstant oatmealfull size refrigeratorkitchen areaminute driveroom was cleansmall kitchenhome away from homerestaurants and shoppingliving roomcoffee pot
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1 - 5 of 112 reviews
Reviewed yesterday

This was a one night stopover on our way west. The hotel is conveniently located west of the city near to the Freeway. The hotel appears to be quite run down but the room was a reasonable size however it was very dusty. There was...More

Thank Chris T
Response from 00esa, Manager at Extended Stay America - Amarillo - WestResponded yesterday

Chris, it was a pleasure to have you as our guest. We are glad to read you had an overall enjoyable stay and liked our location. However, we are sorry for the issue you had with the internet connectivity and that you were disappointed with...More

Hotel's Favorite
Reviewed February 19, 2018 via mobile

Passing through Amarillo on a 12 hour drive home and decided to stop for the night. This was one of the cheapest listings on Trip Advisor. Got a great king bed late in the evening for me, husband, and our 1 year old. It was...More

Thank FabulousX10
Response from 00esa, Manager at Extended Stay America - Amarillo - WestResponded February 20, 2018

Thank you for choosing Extended Stay America for your overnight night stay. Even though it was a short visit, we are happy that you enjoyed your comfortable room as well as our complimentary breakfast. We hope to have the opportunity to welcome you and your...More

Reviewed May 14, 2018

This hotel is in a good location near many restaurants and a movie theater, and the hosts are friendly, but this place has issues. When I first arrived, there was no TV remote, so they had to find one. Also, the telephone was unplugged with...More

2  Thank kadycee
Response from 00esa, Manager at Extended Stay America - Amarillo - WestResponded May 14, 2018

Please accept our sincerest apologies for the cleanliness and service issues you encountered while here. We have shared your concerns with our housekeeping and front desk teams, and we have taken actions to ensure that we do not repeat these issues in the future. We...More

Reviewed April 9, 2018

Found blonde hair on sofa upon entering. Sofa itself was all dirty and had crusty spots and stains. The countertops and tables were dirty as well. Also, the room smelled like someone had fried fish or french fries in there. Smelled awful. Beds were not...More

Review collected in partnership with Extended Stay
Thank hhuerta
Response from 00esa, Manager at Extended Stay America - Amarillo - WestResponded April 9, 2018

Please accept our sincere apologies that we failed to provide you with the clean and comfortable room that you deserved and regret the inconvenience caused. We take the cleanliness of our rooms very seriously and steps are already underway with our housekeeping team to ensure...More

Reviewed April 7, 2018

I was not happy to learn they did not supply any ice. First Hotmail I have been to that did not have ice. The staff was very short and did not seem to have any knowledge or concern about my stay or concerns.More

Review collected in partnership with Extended Stay
Thank michaelW5845CN
Response from 00esa, Manager at Extended Stay America - Amarillo - WestResponded April 7, 2018

Michael, thank you for being our guest.It is never our intention to disappoint our guest, but we apologize for falling short of your expectations for a perfect stay. Your comments for the poor service have prompted us to redouble training efforts so we can be...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Free Parking
Free High Speed Internet (WiFi)
Hotel Amenities
Free Parking
Laundry Service
Multilingual Staff
Self-Serve Laundry
Room amenities
Microwave
Details
Price range
$66 - $103 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Best Value Hotel in Amarillo
Room types
Kitchenette, Suites, Non-Smoking Rooms
Details
Price range
$66 - $103 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Best Value Hotel in Amarillo
Room types
Kitchenette, Suites, Non-Smoking Rooms
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Traveler (18)
Room & Suite (6)
Dining (1)
Questions & Answers
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Lyda S
August 26, 2017|
AnswerShow all 2 answers
Response from JellyMango | Reviewed this property |
I do not know either, I would call. There is a large parking lot for a movie theater nearby that might work.
0
Votes
Cynthia C
July 4, 2016|
AnswerShow all 3 answers
Response from ExtendedStayAmarillo | Property representative |
Extended Stay America offers dishpacks with pots, pans, and dishes to use inside of your room. At ESA, our rooms have kitchenettes with cooktops, microwaves, and refrigerators. Because we are geared in this way, we do not... More
0
Votes
Room Tips
"We should have asked for a room on the 3rd floor as the pitter patter of little feet (or big feet) above you..."
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"All are good"
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"travels best value"
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"Has 3 floors and 1 small elevator."
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