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Holiday Inn Amarillo West Medical Center

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Holiday Inn Amarillo West Medical Center
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501 Reviews from our TripAdvisor Community

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Showing 491: English reviews
Perth, Australia
Level Contributor
53 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed 3 days ago NEW via mobile

We arrived here after a long day of driving Route 66 and weren't disappointed. Swift check in, nice bar for a cold drink and the room was very nice and comfortable. Restaurant was average but there's a steak house within a 5 minute walk which was recommended.

Helpful?
Thank Di P
Level Contributor
22 reviews
6 hotel reviews
4 of 5 stars Reviewed 1 week ago via mobile

Friendly helpful staff. Kind of off the beaten path. It is between the interstate and old Route 66 but not right on either one. Comfortable beds. Fridge and microwave in the room. The water tastes like pool water but that is not the fault of the hotel.

Helpful?
Thank Jim J
PaulCAmarillo, General Manager at Holiday Inn Amarillo West Medical Center, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Paul C GM More 

Bradford, United Kingdom
Level Contributor
78 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed for one night at this hotel on our way to visit family in Dallas. The staff were very welcoming. I would agree with other reviewers that it's not the most up to date hotel we stayed in, but it is clean, tidy and quiet, which is all we really ask. The beds were also very comfortable. There's am... More 

Helpful?
Thank Mark S
PaulCAmarillo, General Manager at Holiday Inn Amarillo West Medical Center, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Paul C G M More 

Level Contributor
85 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The hotel was close to full capacity and we still had a great stay. The lobby was crowded but when we got up to the room it was quiet and remained that way through the night. The location is convenient to several restaurants and across I-40 from Westgate Mall. We will stay there again when in the area.

Helpful?
Thank KParnell
Fleet, United Kingdom
Level Contributor
58 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
2 of 5 stars Reviewed 4 weeks ago

I was here for 7 nights on Business and it was not a great place to stay. The hotel looks old and tired has a run down feel about it. The pool is tiny and hardly worth the name and the gym is cramped. The room is average, the housekeeping is not very attentive and my room barely got a... More 

Helpful?
Thank mparry1964
PaulCAmarillo, General Manager at Holiday Inn Amarillo West Medical Center, responded to this review

Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service. Sincerely,... More 

Dodge City, Kansas
Level Contributor
47 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

Decent hotel, but is starting to show some wear and tear. Desk chair was in very poor shape. The room was clean and quiet. The sidewalk in the north side of the building would be nice if they would trim the shrubs so a person could walk on the sidewalk. Breakfast is real eggs and not the boxed junk.

Helpful?
Thank Dodgeag
Level Contributor
4 reviews
5 of 5 stars Reviewed 5 weeks ago

This place is great to stay at. I have been here several times for business and have always had a great experience staying here. The hotel staff does a great job all the time. They are always friendly and welcoming. The rooms are always in great condition. I don't have to worry about the room being in great, clean shape.... More 

Helpful?
Thank Fernando M
PaulCAmarillo, General Manager at Holiday Inn Amarillo West Medical Center, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Paul C GM More 

Ft Worth
Level Contributor
84 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
3 of 5 stars Reviewed July 23, 2016 via mobile

We booked our room online and had a comfortable & clean room. The staff were friendly, the room had a refrigerator, comfortable bed a normal amenities. Towels were not soft ... Hard and scratchy. The in hotel restaurant was a huge disappointment waited over 30 minutes and left.

Helpful?
Thank Rhodesm
IHGService, Guest Relations Manager at Holiday Inn Amarillo West Medical Center, responded to this review

Dear Rhodesm, We appreciate you taking the time to make us aware of your experience during your recent stay. It was very rewarding to hear that our friendly staff as well as our clean and comfortable room exceeded your expectation. Kindly accept my sincere apologies for the areas where we have fallen short particularly with the restaurant service and towel... More 

Cedar Rapids, Iowa
1 review
1 of 5 stars Reviewed July 16, 2016

100% satisfaction guarantee means nothing. There was sewer gas in my bathroom which made the whole room smell. Front desk promised to fix the issue and there were no other rooms available. I was also promised an adjustment on my bill because of the problem and their lack of effort to resolve the issue. Totally unresponsive front desk and management.... More 

Helpful?
Thank James H
IHGService, Guest Relations Manager at Holiday Inn Amarillo West Medical Center, responded to this review

Dear James H, Thank you for leaving a candid review about our hotel on TripAdvisor. We value each feedback as this will allow us to identify the areas that may benefit from our additional attention. I would like to apologize for any challenges caused by the smell in the bathroom and lelel of customer service that transpired during your stay.... More 

A TripAdvisor Member
3 of 5 stars Reviewed July 11, 2016 via mobile

The main reason I chose this over anything else in Amarillo was the pool's water slide for my kids. FYI: THE SLIDE IS GONE, and they don't heat the pool. It has been replaced by more seating, which is fine too. I'm just glad I didn't tell my kids about before we got here or tears would have ensued. The... More 

Helpful?
Thank A TripAdvisor Member
IHGService, Guest Relations Manager at Holiday Inn Amarillo West Medical Center, responded to this review

Dear Valued Guest, Thank you for taking the time to write your review following your recent stay. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We have taken note of your valuable comments and will use these to monitor and improve the quality and services we offer to our guests. Thank you... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Business Center with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
Welcome to Amarillo's Newest Full Service Hotel that delivers Contemporary Western Decor and the Best in Texas Hospitality. Enjoy the Panhandle's only Hotel that offers an indoor Waterslide, Heated Pool, Hot Tub and Sauna. Every room offers a microwave and refrigerator with an IPOD docking station,37" Flat Panel Televisions with over 50 HD channels, Free WIFI, and offers Free Hot Breakfast to our guests. Flame Mexican Bistro and Bar offers a "Sports" theme with all of your favorite games with multiple TVs and Home Made Authentic Mexican Cuisine. Happy Hour is every day from 5pm-7pm. Please contact hotel direct for restaurant and waterslide hours. Holiday Inn Amarillo West Medical Center is within minutes of most ALL Amarillo attractions and constructed right in the center of Restaurant Row. Enjoy a movie or shopping at The United Artist Movie Theater and Westgate Mall. Hotel offers free a free airport shuttle and transportation within a 2 mile radius. Thank you for choosing Holiday Inn Amarillo West Medical Center. ... more   less 

Additional Information about Holiday Inn Amarillo West Medical Center

Address: 8231 W Amarillo Blvd, Amarillo, TX 79124-2106
Location: United States > Texas > Amarillo
Price Range: $116 - $171 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Amarillo West Medical Center 3*
Number of rooms: 150
Reservation Options:
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Also Known As:
Holiday Inn Amarillo West Medical Hotel Amarillo
Hotel Style:
#5 Business Hotel in Amarillo
#6 Family Hotel in Amarillo
#8 Romantic Hotel in Amarillo
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