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Hilton Garden Inn Amarillo

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Hilton Garden Inn Amarillo
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473 Reviews from our TripAdvisor Community

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Showing 469: English reviews
amarillo, United States
1 review
2 of 5 stars Reviewed 6 days ago NEW

Cleaniness, AC, Service all substandard and no response by staff to resolve the issues after two complaints on successive days. asked for room away from traffic and was given room facing traffic when arrived by 5 pm and has reservation a month in advance. Very disappointed!!

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank King C
Lubbock, Texas
2 reviews
2 of 5 stars Reviewed 6 days ago NEW

2nd time I stayed here it was not good. both times I found bugs (roaches) killed 3 this stay, and carpet and room seemed damp and musky smelling. Both stays were on bottom floor so maybe different up a few - but I wont stay here again. When you report something like that I always get the feeling they think... More 

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank stever1197
Wailuku, United States
2 reviews
2 of 5 stars Reviewed 1 week ago

HIlton honors check in is excellent. Room had wet carpeting in both rooms on first floor. Pool was dirty, water was low, jacuzzi was broken. Easy location to find, right off the 40, close to places to eat.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Lorie K
San Antonio, United States
1 review
5 of 5 stars Reviewed 1 week ago

After a long day, it was nice to walk into the hotel lobby and be greeted by the gentlemen at the front desk. They made sure we were welcomed and ensured we were being cared for in an efficient and courteous manner. The gentlemen also ensured they made us aware of the freshly baked goods they had for us. Great... More 

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Ricardo L
Fort Worth, Texas
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 1 week ago

This room was worn bathroom door paint, shower curtain should be replaced. Left behind sunflower seeds & bottle caps on floor. Room smelled like mold covered by spray. Previous 2016 stay had been great.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank C H
El Paso, Texas
1 of 5 stars Reviewed 1 week ago

Carpet was dirty in our room. Asked for another room, it was worse. Asked for 3rd room, a guest was laying on the bed when I opened the door but that carpet was dirty too. Bugs in the hall. Battery on door lock failed & 'manager' made me go back with more keys after I told him it as the... More 

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank A6122LMthomasa
amarillo, United States
1 review
4 of 5 stars Reviewed 1 week ago

Was disappointed that there was no perks to paying $230 dollars a night other than a friendly staff. although the lobby was nice, once I got to the room there was no difference between a room at the Hilton or some middle of the road hotel for 80-110 dollars a night.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Lucas P
2 reviews
2 of 5 stars Reviewed 2 weeks ago via mobile

Beds were horrible, the air comfort controls didn't work. One side of the bed was fully inflated while the other side is fully deflated. Had to fight to keep from sliding to the middle of the bed all night. I saw several water or stink type bugs crawl across the floor. The shower had no water pressure. The made-to-order breakfast... More 

Helpful?
Thank Stephen S
South Houston, Texas
1 review
3 of 5 stars Reviewed 3 weeks ago

Hotel was conveniently located to highway, restaurants, and Cadillac Ranch. Our rooms were clean. Beds were adjustable and comfortable; although one of our rooms had torn bottom sheet. Wifi was so weak that we couldn't even get a book to download on the Kindle; however, we could use wifi on cell phones OK.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank M9914POginas
Level Contributor
167 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Checking in was slow, only one clerk on at check in (about 10PM) and several guests arriving. Checked in and went to room, clean, tidy but a bit warm, turned down the air and went down to the bar for a beverage while the room cooled. Bar closed at 10, very odd. Went back to front desk to pick up... More 

Helpful?
Thank tejasdrmr
Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Room Service
  • Restaurant
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Hot Tub
  • Pool
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Restaurant
Room types
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Dry Cleaning
  • Free Parking
  • Business Center with Internet Access
  • Meeting Rooms
  • Self-Serve Laundry
  • Conference Facilities
  • Room Service
  • Laundry Service
  • Banquet Room
  • Multilingual Staff

Additional Information about Hilton Garden Inn Amarillo

Address: 9000 W Interstate 40, Amarillo, TX 79124-3308
Location: United States > Texas > Amarillo
Price Range: $113 - $193 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Amarillo 3*
Number of rooms: 90
Reservation Options:
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Also Known As:
Hilton Garden Inn Amarillo Hotel Amarillo
Hotel Style:
#9 Business Hotel in Amarillo
#9 Romantic Hotel in Amarillo
#12 Family Hotel in Amarillo
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