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Crowne Plaza Dallas Near Galleria- Addison

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Crowne Plaza Dallas Near Galleria- Addison
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356 Reviews from our TripAdvisor Community

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Showing 344: English reviews
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Reviewed yesterday NEWvia mobile

Very nice hotel with friendly staff and comfortable room. It's an older hotel, but has been well maintained. Shower head in shower is at 6 ft. So if you are taller this may be an issue. All in all would recommend this hotel.

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Thank todd m
A TripAdvisor Member
1 review
Reviewed 2 days ago NEWvia mobile

For all the stars this hotel was very disappointing. The customer service was below average. I checked in at around 9pm and wasn't given any details of the hotel. For example, what time the shuttle runs or what time the gym closes or room service stops etc. I was given a key and told "elevator to your right." I get...

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Thank A TripAdvisor Member
Albuquerque, New Mexico
Reviewed 4 days ago NEW

Evidently, not when it comes to parking lots. There are parking lots and parking garages everywhere but you are still charged $14 a day to park your car (self-service, not valet). I can understand paying for parking in Chicago, New York City, San Francisco, but Addison? Come on guys this is ridiculous! You are just shafting your customers, plain and...

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Thank buuzeye
Reviewed 6 days ago NEWvia mobile

Rooms are good And clean. However their fitness center is a joke. They have 5 cardio machines and that's it. No weighs , no lifting machines. Very disappointing. For me staying fit while doing my business travels is a. Necessity.

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Thank Namch88
Crowne A, Manager at Crowne Plaza Dallas Near Galleria- Addison, responded to this review

Dear Namch88, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We do have two fitness centers on property. One cardio and one weight training near the pool. We hope you will visit us again so you...

Joliet, Illinois
Reviewed 1 week ago via mobile

I've stayed in a few Crowne Plazas. They are pretty consistent in appearance and overall experience. This one was pretty big. Has a small work out facility and Outdoor pool. Also had a bar. Check in was nice and easy. You have to pay to park in the parking lot which is unnecessary but what can you do. Overall it...

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Helpful?
Thank Kirk C
Crowne A, Manager at Crowne Plaza Dallas Near Galleria- Addison, responded to this review

Dear Kirk C, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Guest Services Specialist

Reviewed 2 weeks ago via mobile

Check in smoothe at 6 ish pm...no crowd. Grateful they moved us without hassle to a room that was not accessible- bathtub was necessary. Clean...including pool area. The noise issue is a huge issue! We were on second floor, but felt like sounds coming from meeting rooms down the hall, floor above and below, and the parking area outside our...

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1Thank Rebekah127
Crowne A, Manager at Crowne Plaza Dallas Near Galleria- Addison, responded to this review

Dear Rebekah127, Thank you for your review and recent stay with us at the Crowne Plaza Dallas Near Galleria - Addison! I am glad to hear that you enjoyed your stay with us and we look forward to your next visit. Warmest regards, Guest Services Specialist

Gold Canyon, Arizona
Reviewed 2 weeks ago

The Crowne Plaza near the Galleria is conveniently located on Midway, close to 635, the Galleria and a selection of restaurants. The lobby is inviting and inludes a bar where you can also order food. During my two day stay, I never saw the actual restaurant open. Instead food was served in the bar area. Not a good choice if...

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Thank Mark F
Cranberry Twp, Pennsylvania
Reviewed 3 weeks ago

I very rarely write reviews, but thought this hotel needed a review for future customers looking at this hotel. We will never stay here again. First of all, we had requested adjoining rooms which we did not get. However when we got to our room, the adjoining room that was next to us was empty and was filled the next...

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Thank Klyndon
IHGService, Guest Relations Manager at Crowne Plaza Dallas Near Galleria- Addison, responded to this review

Hi Klyndon, Thank you for being our guest and for taking the time to share your comments. We are very sorry to hear that our amenities, facilities, services fell short of your expectations. Rest assured that we will take the necessary measures to ensure that these circumstances will not recur in the future as these events clearly don’t portray the...

Reviewed 3 weeks ago via mobile

Waited 30 min for parking, then another 45 so far waiting to check in. Two large events here, no management in sight and only two front desk staff taking about 15 min per person to check in. Terrible hotel , look elsewhere

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Thank Tyler B
IHGService, Guest Relations Manager at Crowne Plaza Dallas Near Galleria- Addison, responded to this review

Dear Tyler B, I am grateful to you for being one of our guests at Crowne Plaza Dallas Near GAlleria-Addison, and getting out of your way to leave us your feedback. It is sad to learn about the the long wait in parking and with the long check in process as well. Thank you for letting us know about your...

Little Rock, Arkansas, United States
Reviewed 4 weeks ago via mobile

Had a business meeting here and it was a good venue. Their web sight only indicates a pool but they have a jacuzzi too. The is a weight room by the pool and an aerobic center just inside the building.

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Thank Jim C
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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free Internet
About the property
  • Non-Smoking Hotel
  • Wheelchair access
Things to do
  • Tennis Court
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
Services
  • Room Service
  • Meeting Rooms
  • Dry Cleaning
  • Business Center with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
Take a VIDEO TOUR of our hotel. Discover all that Dallas has to offer! The Crowne Plaza Hotel Dallas Near The Galleria is centrally located in the heart of the North Dallas Addison business district featuring over 170 restaurants, entertainment venues and some of the most prestigious shopping in the Dallas area including Galleria Dallas. Crowne Plaza Hotel Dallas Near The Galleria offers numerous amenities, including high-speed Internet access, an over sized work desk and ergonomic chair, complimentary weekday USA Today newspaper and our exclusive Sleep Advantage Program featuring luxurious bedding and sleep amenities. For end-of-the-day rewards, enjoy cocktails in the Atrium Bar with its hardwood floors, plush sofas, granite tabletops, fireplaces and multiple plasma TVs or dine at McArthur's Restaurant with its eclectic cuisine. Take a dip in our pool, or stay energized at our well-equipped fitness center, its great way to unwind. The Crowne Plaza Hotel Dallas Near The Galleria is a favorite for business and leisure travelers to Dallas and we want to become your favorite too. ... more   less 

Additional Information about Crowne Plaza Dallas Near Galleria- Addison

Address: 14315 Midway Rd, Addison, TX 75001-3505 (Formerly Crowne Plaza North Dallas-Addison)
Location: United States > Texas > Addison
Price Range: $118 - $236 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Crowne Plaza Dallas Near Galleria- Addison 4*
Number of rooms: 428
Reservation Options:
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Also Known As:
Crowne Plaza North Dallas-Addison Hotel Addison
Crowne Plaza Addison
Addison Crowne Plaza
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Questions & Answers

Here's what travelers have asked, with answers from Crowne Plaza Dallas Near Galleria- Addison staff and other travelers.
5 questions
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Questions? Get answers from Crowne Plaza Dallas Near Galleria- Addison staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“stay at another hotel”
 of 5 bubbles buuzeye, 4 days ago | Read review
“Gym and pool area are on second floor, if you want to be close to them.”
 of 5 bubbles markfL8858DL, 2 weeks ago | Read review
“Get a great deal by utilizing one of the online booking sites.”
 of 5 bubbles chrisnS5435NO, Jan 17, 2017 | Read review
“None of them”
 of 5 bubbles michaeln2013, Dec 11, 2016 | Read review
“Ask for room closer to lobby on upper floor if you want it quiet.”
 of 5 bubbles 854jimk, Nov 17, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question