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HYATT house Dallas/Addison

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4900 Edwin Lewis Drive, Addison, TX 75001
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HYATT house Dallas\/Addison
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222 Reviews from our TripAdvisor Community

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Memphis
Level Contributor
34 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Had a pleasant stay and it is close to lots of restaurants and the Galleria. The room was clean. We had a Trio suite and it accommodated three adults just perfectly. Will be staying again every time I am in Dallas.

Review collected in partnership with Hyatt Hotels

Helpful?
1 Thank G G
Jay P, General Manager at HYATT house Dallas/Addison, responded to this review

Dear G G, We really appreciate your feedback about your recent stay at Hyatt House Addison. We are so glad that you really like our property with Location, Room Types and the Services that we offer. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it... More 

Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

Pros: clean, well-designed, nice suites. My mother-in-law and I each had our own rooms for a week long stay with my two kids. The kitchen was well-stocked and the place was updated and clean. Staff was super friendly and helpful - even coming out meal when it was delayed due to a staff shortage. Cons: TV outdated and constantly pixilated.... More 

Helpful?
Thank Hannah W
Jay P, General Manager at HYATT house Dallas/Addison, responded to this review

Dear Hannah W, We really appreciate your feedback about your recent stay at Hyatt House Addison. We are so sorry to hear about Condition of your Suite, No Pay per View, Exterior Entrance and no Bell Man Service. We sincerely apologize about your inconveniences. Please know that your feedback is extremely valuable to us and we will utilize your response... More 

2 reviews
5 of 5 stars Reviewed 2 weeks ago via mobile

My husband and I are OTR truck drivers and have chosen this Hyatt House for previous and future stays. We have been coming for here for awhile now and we love everything about the property. Rooms are clean, gorgeous, spacious, and comfy. Breakfast is the best around, believe me. Jose( Loves this guy, what's not to love, lol), Jay, Olga,... More 

Helpful?
Thank Kristyle79
Jay P, General Manager at HYATT house Dallas/Addison, responded to this review

Dear Kristi H, We really appreciate your feedback about your recent stay at Hyatt House Addison. We are so glad that you really like our property with our Customer Services that made your stay more enjoyable. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it... More 

Amarillo, Texas
Level Contributor
29 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This place could have easily been a five star. Great price large comfortable room and by far the best complimentary breakfast I have ever had at a hotel. The made to order omelets were a great way to start the day. I booked two rooms for a business trip and was amazed that each room had two rooms it in.... More 

Helpful?
Thank BryanAmaTX
Jay P, General Manager at HYATT house Dallas/Addison, responded to this review

Dear BryanAmaTX, We really appreciate your feedback about your recent stay at Hyatt House Addison. We are so glad that you really like our property with Complimentary Breakfast Buffet, Room Types and the Services that we offer. We apologize for some Maintenance issue about Main TV. I will address your inconveniences with my Maintenance Department. Please know that your feedback... More 

South Daytona, Florida
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed at this property for almost a week while visiting my daughter, who lives in the area. My son-in-law was so impressed that he stated he was going to look for a Hyatt House to stay in on their next vacation. We stayed in a Trio Suite, which was 2 bedrooms with 3 beds. The space was very accommodating... More 

Helpful?
Thank Kimberly G
Jay P, General Manager at HYATT house Dallas/Addison, responded to this review

Dear SoonerVIC, We really appreciate your feedback about your recent stay at Hyatt House Addison. We are so glad that you really like our property with Location, Complimentary Breakfast Buffet, Room Types and the Services that we offer. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the... More 

Houston, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

I've stayed at this property regularly over the last 18+months. Long enough to see some staffing changes on the front and back ends of the 'house'. Other than the usual new employee hiccups those transitions went smoothly. The property is designed for extended stay. Nice little apt style rooms w/full kitchens. I've stayed in both the Single King and Double... More 

Review collected in partnership with Hyatt Hotels

Helpful?
1 Thank Moni H
Jay P, General Manager at HYATT house Dallas/Addison, responded to this review

Dear SoonerVIC, We really appreciate your feedback about your recent stay at Hyatt House Addison. We are so glad that you really like our property with Complimentary Breakfast Buffet, Grill Area, Room Types and the Services that we offer. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience... More 

Atlanta, Georgia
Level Contributor
49 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This is my home away from home. I have stayed at this particular location at least 5 times in the past year. Generally staying approximately 30-60 days. The staff is friendly and extremely accommodating. The management staff can be a little rude and even condescending at times to both guest and staff, but all other staff members - cleaning crew,... More 

Helpful?
Thank 97antoine
Jay P, General Manager at HYATT house Dallas/Addison, responded to this review

Dear Antoinette, We really appreciate your feedback about your recent stay at Hyatt House Addison. We are so glad that you really like our property with our Customer Service Skills. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. Thank you and have... More 

Addison, United States
1 review
2 of 5 stars Reviewed January 5, 2016

The rooms are not clean. Rooms were dusty and not vacuumed. The ventilation system is poor, and rooms are hot and stuffy. Location is good. The breakfast bar is crowded and is always running out of coffee.

Review collected in partnership with Hyatt Hotels

Helpful?
Thank Alan Dr S
Jay P, General Manager at HYATT house Dallas/Addison, responded to this review

Dear Alan Dr, Thank you so much for your feedback on Trip Advisor. I truly understand how you feel about your stay. I sincerely apologize about condition of your suites, cleanliness and Breakfast. Again, I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know... More 

Plano, United States
1 review
2 of 5 stars Reviewed January 4, 2016

We arrived 30 minutes after check in and still had to wait 2 1/2 hours for our room. The General Manager, Jay Patel refused to talk to me and 4 other guests waiting for their rooms to be cleaned. I told the desk clerk I would complain to Hyatt Corporate and was told by her the "she didn't care". Actually,... More 

Review collected in partnership with Hyatt Hotels

Helpful?
Thank Michael P
Jay P, General Manager at HYATT house Dallas/Addison, responded to this review

Dear Michael P, Thank you so much for your feedback on Trip Advisor. I truly understand how you feel about your stay. I sincerely apologize about check-in process, and customer services and did not like our hotel for future stay. Again, I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our... More 

Addison, Texas, United States
1 review
5 of 5 stars Reviewed December 23, 2015

This location is personal favorite. The location, staff, customer service and quality experience keeps me coming back. I have stayed at this location 8-10 times, maybe more, and every time it has been a great experience.

Review collected in partnership with Hyatt Hotels

Helpful?
Thank Robert B
Jay P, General Manager at HYATT house Dallas/Addison, responded to this review

Dear Robert B, We really appreciate your feedback about your recent stay at Hyatt House Addison. We are so glad that you really like our property with Location, Room Types and the Services that we offer. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it... More 

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