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Renaissance Dallas Addison Hotel

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15201 Dallas Pkwy, Addison, TX 75001
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (26)
Room & Suite (29)
Dining (5)
Travel safe during COVID-19
What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
Updated 06/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Renaissance Dallas Addison Hotel
Updated 06/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#19 of 22 hotels in Addison
Location
Cleanliness
Service
Value
Renaissance Dallas Addison Hotel is a gem in the North Dallas, Texas community of Addison. Classic meets contemporary at our hotel located near some of the best shopping, dining, and entertainment venues in the Dallas area including Addison Improv Comedy Club, Pete's Piano Bar, and Galleria Dallas. We offer 528 oversized guestrooms as well as 24 unique two-story suites ranging from 750 to 2,200 square feet. Our hotel features 115,000 sq. ft. of flexible meeting and event space, and a restaurant, Noell JCT Restaurant & Lounge, where you will find plates created using locally sourced ingredients.
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Full view
Property amenities
Valet parking
Public wifi
Fitness Center with Gym / Workout Room
Restaurant
Boating
Bowling
Babysitting
Taxi service
Paid private parking on-site
Paid internet
Sauna
Breakfast available
Breakfast buffet
Breakfast in the room
Snack bar
Horseback riding
Mini golf
Squash offsite
Tennis court offsite
Conference facilities
Banquet room
Meeting rooms
Fax / photocopying
Spa
Massage
Salon
Baggage storage
Concierge
Convenience store
Currency exchange
Gift shop
Newspaper
Non-smoking hotel
Shops
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Air conditioning
Housekeeping
Room service
Safe
Flatscreen TV
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Languages Spoken
English, Spanish
Hotel links
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84Reviews3Q+A14Room tips
Traveler rating
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Popular mentions
sabrina wrote a review Mar 2020
Dallas, Texas6 contributions
Well, I was placed in a renovated room and at first, I was excited. Then the problems started. Checked into the room and the temperature was 76 which was hot considering the temp that day was 78. Turned it down to 70. The room never cooled down past 73. Called for maintenance. They came and turned the AC down to 60. It took a day and a half for the room to finally cool down to 69. Another problem: The bathroom sink water was cloudy. (Pic below). I have a video as well of the cloudy water. Not sure if the water was safe to drink. Went to the front desk and spoke with Febby. She is awesome, by the way. She offered to add 10,000 points to my Marriot account (which I have yet to see). She also offered to switch rooms which I wasn't sure would fix the issue with the water. They sent someone up from Maintainance that left a note saying "they checked the water supply"? Not even sure what that means but they left two bottles of water, which at that point I had bought my own water. I am absolutely disgusted about what I could've ingested by drinking the sink water. In the video, there is clearly some particles floating around in the water. Maybe from the renovation which I was told they were renovating the rooms and the plumbing! BEWARE FOLKS!
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Date of stay: February 2020
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Response from TeamMarriott, Manager at Renaissance Dallas Addison Hotel
Responded Mar 4, 2020
Dear Sabrina1012001, Thank you for posting a review regarding your recent visit and for being a loyal Marriott Bonvoy Member. Please accept our apologies for the difficulties you encountered while you were here. We certainly understand our guests’ frustrations when unexpected maintenance issues arise, and we are truly sorry this had such a negative impact on your experience. Your comments have prompted our engineering team to identify what went wrong and avoid any issues going forward. We are in the process of upgrading our guest rooms, and we will share your concerns with the individuals responsible for planning our renovations. Thank you for also letting us know about your awarded points. We value your patience and will follow up on these matters appropriately. It would be our pleasure to host you again in the future and leave you with a much better impression of our hotel. Brian Short General Manager
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NiseME wrote a review Mar 2020
Saint Cloud, Minnesota11 contributions35 helpful votes
I came to Addison for a weekend conference. This hotel was recommended by the organizers of the conference. I was warmly welcomed. The lobby and bar area is a little aged, but is comfortable and clean. The room was basic, but clean. I was a little disappointed, at first, but the room served its purpose. I was barely in it, but to sleep. Bed was comfortable, temperature was perfect. What struck me was the service! I almost felt like I was at a tropical all-inclusive resort! Every single person I encountered was kind, welcoming, polite, and very accommodating. Maybe it’s a Texas thing, but I am in awe of the people I encountered on my visit.
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Date of stay: February 2020
Rooms
Location
Service
Trip type: Traveled on business
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Response from TeamMarriott, Manager at Renaissance Dallas Addison Hotel
Responded Mar 4, 2020
Dear NiseME, Thank you for your feedback and for recently visiting our hotel. We are so pleased we could impress you with the welcoming, friendly hospitality that our team is known for. Nonetheless, we were sorry to learn that your accommodations fell short of expectations in some areas. Everything we do is directed at making sure your stay is perfect from beginning to end, so we appreciate knowing where to turn our attention to bolster our guest experience. We would love for you to come back to our hotel so we can prove our commitment to excellence. Brian Short General Manager
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steffiep33 wrote a review Feb 2020
Dumfries, Virginia366 contributions15 helpful votes
+1
Well this was disappointing for a renaissance property. Let's stay with the pros: Ivan and the vallet guy were amazing, lobby is nice, Starbucks and gift shops. checkout was fast and painless. Cons: had a major event the weekend we stayed here and I'm guessing most of the staff called off. There was only one person checking people in, the line was long and exhausting, it took me calling for towels twice before they could have someone deliver them, attempted to eat in the restaurant, waiter told us to hold on and he would clear the table. He never returned, found a manager she was apologetic, and was cleaning the table and says, "It will be an hour wait on the kitchen" there was literally 5 people in the dining area maybe room service was busy not sure. The room was mediocre at best. Bathroom could really use an update. It looked like they started upgrading the bathroom and just haven't gotten to the tub yet.
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Date of stay: February 2020Trip type: Traveled as a couple
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Response from TeamMarriott, Manager at Renaissance Dallas Addison Hotel
Responded Feb 17, 2020
Dear Steffie P, We are very grateful for the time you took to share about your recent visit, as your feedback is vital to our success. It was a pleasure to read that you appreciated the welcoming service provided by our valet team, as well as our refreshed lobby area and thoughtful amenities. Nonetheless, we were sorry to learn about the service delays you encountered during a busier time at our hotel, as we never wish for our guests to feel inconvenienced. We are dedicated to ensuring seamless hospitality for each of our travelers, therefore we will use your comments to redirect our efforts and avoid such challenges going forward. We are excited to share that we are in the process of upgrading our guest rooms, so we value your patience as we make necessary improvements. We hope you will stay with us during a future trip to the area to enjoy our renovations firsthand. Brian Short General Manager
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Peg L wrote a review Feb 2020
Plymouth, Michigan198 contributions48 helpful votes
My company held a sales meeting here. While the staff went above and beyond, the accommodations were marginal at best. Had two days with no hot water and elevators were extremely slow. I waited over 8 minutes for one! Bar lobby drinks were very expensive for what you got. Meeting rooms - very warm and at one point, we had to leave due to gas fumes. This hotel needs a significant over haul.
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Date of stay: January 2020
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Response from TeamMarriott, Manager at Renaissance Dallas Addison Hotel
Responded Feb 16, 2020
Dear Peg_L12, Thank you for the terrific comments about our outstanding team. We are sorry you were inconvenienced by multiple maintenance issues in your both your guest room, and meeting hall. On behalf of everyone here, we invite you to stay with us again the next time you visit so we ca provide you with the service you should expect and deserve. Brian Short General Manager
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ChristiWF wrote a review Dec 2019
Frisco, Texas26 contributions1 helpful vote
OMG! This place is awesome. We were pleasantly surprised at check in. They got me a discount at the place we were going to enjoy our 20th wedding anniversary at Kenny's Wood Fired Grill. They also, got us to sit at the Captain's Table there, and they gave us Champagne as a surprise. A shout out to Sabrina who checked me in and did a great job giving me all the bells and whistles she could can and being so professional and friendly, and for George who was with her to get me the Captain's Table at Kenny's Wood Fired Grill. This place is wonderful... I am a new fan and I'm going to discard my Hilton membership! LOL
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Date of stay: December 2019Trip type: Traveled as a couple
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Response from TeamMarriott, General Manager at Renaissance Dallas Addison Hotel
Responded Dec 8, 2019
Dear ChristiWF, Thank you for being our guest at the Renaissance Dallas Addison Hotel. We are pleased to know you had an excellent stay and that our team left a great impression. They work tirelessly to provide the best service, down to the smallest detail. We can’t wait to share your compliments with Sabrina, George, and our entire team, who helped to make your 20th anniversary absolutely unforgettable! Thank you once more for celebrating with us and we look forward to serving you again soon. Brian Short General Manager
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PRICE RANGE
$135 - $283 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
intercontinental dallas hotel dallas, dallas intercontinental
FORMERLY KNOWN AS
InterContinental Dallas
LOCATION
United StatesTexasAddison
NUMBER OF ROOMS
529
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Frequently Asked Questions about Renaissance Dallas Addison Hotel
Which popular attractions are close to Renaissance Dallas Addison Hotel?
Nearby attractions include Pete's Dueling Piano Bar (0.3 miles), PanIQ Room Dallas (0.5 miles), and Addison Circle Park (0.5 miles).
What are some of the property amenities at Renaissance Dallas Addison Hotel?
Some of the more popular amenities offered include an on-site restaurant, a fitness center, and a spa.
What food & drink options are available at Renaissance Dallas Addison Hotel?
Guests can enjoy an on-site restaurant, breakfast, and a snack bar during their stay.
Is parking available at Renaissance Dallas Addison Hotel?
Yes, a parking garage, paid private parking on-site, and paid public parking on-site are available to guests.
What are some restaurants close to Renaissance Dallas Addison Hotel?
Conveniently located restaurants include Chamberlain's Fish Market Grill, Chamberlain's Steak & Chop House, and Kenny's Wood Fired Grill.
Are there opportunities to exercise at Renaissance Dallas Addison Hotel?
Yes, guests have access to a fitness center and a sauna during their stay.
Is Renaissance Dallas Addison Hotel located near the city center?
Yes, it is 0.4 miles away from the center of Addison.
Are any cleaning services offered at Renaissance Dallas Addison Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Renaissance Dallas Addison Hotel offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Renaissance Dallas Addison Hotel?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Renaissance Dallas Addison Hotel?
Many travelers enjoy visiting Historic Downtown Plano (8.2 miles).