Very friendly staff. Hotel recently remodeled............excellent job. Bed very comfortable. Room is laid out very cleverly. Good lighting. Large modern TV. Excellent WIFI. I think every Renaissance I have stayed at has exceeded my expectations.
This hotel is a great place to stay in Dallas. The staff are all very friendly and helpful. The rooms are comfortable and have all you could need. Breakfast was delicious and we were very well looked after.
The front desk staff is very nice and the hotel is beautiful. However, the manager Hakan needs to work on guest services. When you stay at hotels like there there are high expectations of service throughout. Other than my unfortunate communication with Hakan, it has been nice. I’d also recommend Hakan consider some bias training.
It started with a warm and friendly welcome from Jermaine Howard at front desk after a long day of flying. Was very clean. Quiet. Do check out Ida Claire restaurant walking distance from hotel. They will give you water in bottles at front desk. Great coffee in the rooms.
I was traveling during the recent ice storm and my flight was rerouted to Arkansas, where I was stuck overnight. The hotel was very flexible and let me check in at 8:30am the next morning when I finally got to Dallas so I could shower and change before my business meeting down the road. Lobby area is spacious and great for people traveling on business to be able to grab some work/meeting space. The front desk was super helpful and friendly. Starbucks on location also a plus. I would definitely recommend to other business travelers.
We had a great experience at this hotel. I was thoroughly impressed with the staff, service, and cleanliness of the hotel. Special thanks to Arthur Walker for his hospitality and 5-star service. We will definitely be back!
I was very impressed with how the front desk staff efficiently and professionally checked in our large group,They were welcoming, it was similar when I checked out , all smiles ! My room was on the ninth floor , very spacious with two double beds , equipped with a safe ,fridge, iron, kettle, charging area/ point , large flat screen tv . Nice hot shower, comfortable bed , good sound proof windows and decent curtains that blocked out most of the light . I had a drink at the large bar , drinks were reasonably priced and staff were friendly and attentive. There are shops and restaurants nearby.Wholefoods , Walgreens, Walmart, Panda Express, In and out burger amongst others ! .All within walking distance once you cross the busy road via the traffic signal crossing areas . This is a big hotel , just around 30mins drive from DFW airport, my stay there was pleasant thanks to the lovely staff .…
Beautiful hotel close to shops and restaurants, but it's the front desk staff who I must really compliment. So helpful, engaging, humorous and go out of their way to exceed customer expectations. In particular I must mention Arthur Walker and Antonio who are two of the nicest and kindest hotel reception staff I have encountered - and I stay in a lot of hotels around the world. Thank you.
Absolutely Perfect. After having checked into a nearby hotel (that was totally underwhelming, discourteous and subpar), we made the decision to call the Renaissance at midnight to inquire about availability and spoke with Dawn. She immediately put our mind at ease, secured a room and arranged for us to check in within 30 minutes of calling. Upon arrival, we were greeted by Eddie who could not have been more cordial, friendly and accommodating. Dawn and Eddie made us feel right at home. The room was perfect, clean and comfortable. The entire staff daily was extremely friendly and helpful. The property is in a perfect location with many restaurants and shops closeby. If we return to Dallas, the Renaissance is a certainty for us. Special recognition to Dawn and Eddie. YOU made a difference. Thank you.…
Now here's a hotel that everyone should stay at once in their life. Clean, well managed & of course friendly. I particularly like the professional & approachable staff. They are all top flight. And by the way if you want to stay close to restaurant row...well there's dozens & dozens of great eateries all with-in walking distance of the hotel. Enjoy !
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