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Holiday Inn Express Abilene

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1802 East Overland Trail, Abilene, TX 79601
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Holiday Inn Express Abilene
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86 Reviews from our TripAdvisor Community

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Dallas, Texas
Level Contributor
191 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Traveling through town and needed a place to stay. Arrived very late but was met by the nicest woman and promptly checked in. The room was very large, bed was amazingly comfortable and quite. Had a GREAT hot breakfast from the breakfast buffet the next morning before we headed on our way. Recommend to anyone needing a quick - or... More 

Helpful?
Thank C T F
Elizabeth B, General Manager at Holiday Inn Express Abilene, responded to this review

Dear CTF, Thank you so much for taking the time to review our property. Our entire staff is delighted to hear that you had a great stay with us. We are pleased that your accommodations met your needs and that our breakfast exceeded your expectations! We hope to see you again in the future. Sincerely, More 

Level Contributor
29 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed December 20, 2015 via mobile

Just off I-20, this Holiday Inn Express was very quiet and comfortable. We checked in late but they were quickly able to accommodate our family and ADA needs. Overnight clerk Tina was able to give us a ground floor room and a friendly check in experience! Our room was a bit outdated, but clean! The hotel smelled nice and no... More 

Helpful?
Thank Cbjackson
Elizabeth B, General Manager at Holiday Inn Express Abilene, responded to this review

Dear Cbjackson, Thank you for the review of our hotel! We are so happy that you had a great stay and wonderful experience with our staff. We truly strive to provide great customer experiences for our guests. We hope to see you again on your next visit to Abilene! More 

Dunlap, Tennessee
Level Contributor
37 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed October 29, 2015 via mobile

I had no major issues with this hotel, and with a corporate rate it was only slightly over priced for the area. The check in staff was efficient and friendly. I will agree with other reviews that the housekeeping needs a little work.

Helpful?
Thank ThatPilotTech
Elizabeth B, General Manager at Holiday Inn Express Abilene, responded to this review

Dear ThatPilotTech, Thank you for writing a review on our hotel. Our goal is to deliver exceptional service and superior accommodation to all of our guests and we appreciate your business with us. It is nice to know of your positive feedback on the great service received from our front desk. However, it is regrettable that you found housekeeping lacking... More 

Winnsboro, Louisiana
Level Contributor
77 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
3 of 5 stars Reviewed September 1, 2015

Easy to drive to from I20, clean and neat outside appearance as normal with HIEx. Breakfast area neat and clean, and large enough to accommodate fairly large crowd. B'fast variety was what to be expected with HIEx, hot and cold spread. Very helpful and cheerful front desk service. Inside could use some remodeling. It is especially worn around elevator (which... More 

Helpful?
Thank berock
IHGCare, Guest Relations Manager at Holiday Inn Express Abilene, responded to this review

Dear berock, Thank you for writing a review on our hotel. Our goal is to deliver exceptional service and superior accommodation to all of our guests and we appreciate your business with us. It is nice to know of your positive feedback on the great service received from our front desk and well liked the breakfast lounge. However, it is... More 

Houston, Texas
Level Contributor
54 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 stars Reviewed August 30, 2015

If the price had been $90, I would have thought it was an excellent value. But it was $109, so I didn't want a lumpy bed, lumpy pillows, or a lobby restroom as dirty as at a gas station. Otherwise, hotel was clean. The location was difficult to reach from Hwy 83.

Helpful?
Thank Susan M
Senta J, Manager at Holiday Inn Express Abilene, responded to this review

Dear Traveler, Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of... More 

Plantersville, Texas
Level Contributor
52 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed August 5, 2015 via mobile

Stayed for 6 nights during a 4-H event up the Interstate. The staff was friendly and the hotel was OK. Nothing fancy, the room was clean and the kids enjoyed the pool. The hotel is convenient to the Interstate, several places to eat, and Wal-mart. I recommend it if in the area .

Helpful?
Thank PvilleTexas
Senta J, Front Office Manager at Holiday Inn Express Abilene, responded to this review

Dear PvilleTexas, Thank you for taking the time to review our property. We are pleased to hear that our hotel met your needs and that our staff was friendly. Our staff takes pride in providing good customer service and clean rooms to help deliver a nice experience for our guests. Hopefully by next year, we will have completed our renovation,... More 

Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed July 31, 2015 via mobile

Upon arriving at the hotel there was a smell that resembled a dirty diaper in the lobby. The smell continued into the hallway on the way to the room. The room itself was fine however there was used coffee in my coffee pot from a previous guest. All of the condiments in the filter basket were soaked in coffee. I... More 

Helpful?
Thank Nina H
Elizabeth B, General Manager at Holiday Inn Express Abilene, responded to this review

Dear Nina H, Thank you so much for your feedback and review of our property. While we are glad to hear that your room was fine in general, I apologize that the details fell below expectations. We use reviews to educate and retrain our staff on general cleaning policies and procedures. Once again I do apologize that your stay fell... More 

Denver
Level Contributor
43 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed July 28, 2015 via mobile

We stopped here on a road trip through Kansas for some sleep. We arrived much later than we had planned, but were greeted with a big smile and a comfortable and clean room. We went straight to sleep and didn't try the breakfast, but if you're looking for a nice, pet-friendly hotel while traveling I would recommend this place.

Helpful?
Thank slworld
Elizabeth B, General Manager at Holiday Inn Express Abilene, responded to this review

Dear slworld, Thank you for taking the time to write a review! I do believe that you stayed at the Abilene, Kansas location though. I am sure that they would be delighted to know that you had a wonderful stay at their property though! If you are ever passing through Abilene, Texas we would be more that happy to accommodate... More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed July 27, 2015 via mobile

The room was very nice and had all the amenities we needed (microwave, mini fridge, in room sink, shelves in bathroom). The pool was a good size but trash laying around and the water was a bit green. It was ok for the kids to swim for a few minutes. The only problem I had was the elevator was very... More 

Helpful?
2 Thank Emily L
Elizabeth B, General Manager at Holiday Inn Express Abilene, responded to this review

Dear Emily L, Thank you for your recent review of our property. We are happy to hear that you had a good stay at our property and found the amenities to be satisfactory. All customer feedback is shared with our staff so that we can always try to correct any issues and exceed expectations. We have advised maintenance to keep... More 

Ahwatukee, Arizona, United States
Level Contributor
230 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 113 helpful votes
4 of 5 stars Reviewed July 26, 2015

During our annual summer long-distance road-trips we have enjoyed our stays at Holiday Inn Express hotels. I think there was only one bad experience (the place was a dump) and typically we find them to be well located, friendly check-in, clean with comfortable rooms. The Holiday Inn Express – on Overland Trail met all of our expectations. This is a... More 

Helpful?
2 Thank Robert V
Senta J, Front Office Manager at Holiday Inn Express Abilene, responded to this review

Dear Robert V. Thank you for taking the time to review or property. I am very happy that you enjoyed your stay. I am also pleased to hear that the amenities that we provide were to your liking also. We look forward to having you as a guest next time you are in the area. Best Regards, Senta Jackson More 

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