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Seems to have gone downhill since last visit. Could use some updating. Shower didn't get hot and room had a peculiar odor. Staff was friendly. Not the hotel's fault, but road construction made it very difficult to get in and out.
Leaving Albuquerque late to get to Houston for a college graduation was rough enough and we had to stay at this hotel. Didn't get there until 5am but the Night Auditor was great when I told him we would be there very late.
Response from FrontDesk_GM, General Manager at Comfort Suites UniversityResponded May 19, 2017
We consider all of our staff members to be assets to our property. We greatly appreciate your recognition and warm compliments to our friendly team! We will be sure to pass along your comments to our staff, with special thanks to our night auditor that...More
We had a funeral and had to drive 7 hrs to our destination. Checking in to Comfort Suites was quick, friendly, and accommodating. Our room was spacious and clean. The bed was incredibly comfortable. We had a great nights sleep.More
Response from FrontDesk_GM, General Manager at Comfort Suites UniversityResponded August 25, 2017
We would like to start by offering our condolences for the circumstances that brought you to stay with us at Comfort Suites University Abilene, but we are happy to know that we could relieve some of the stress associated with your trip and allow you...More
After a long day of driving, we were exhausted and ready for bed. Unfortunately when we pulled back our comforter we realized our room had not been cleaned!! There was a half full glass of tea in our fridge from the previous guests. The bathtub...More
Response from FrontDesk_GM, General Manager at Comfort Suites UniversityResponded August 8, 2017
We welcome all guest feedback as we consider it an opportunity to continually improve. Please accept our apologies for you being placed in a room that had not been properly cleaned. We will discuss your report with housekeeping to ensure it does not happen again....More
hotel not manage well claasic rip and trip joint 3 people came down with no ac 100 plus weaather desk personell could not did not handle any thing well could not correct a wrong reserveration wwill not stay again ac did work did not have...More
1 Thank lee g
Response from FrontDesk_GM, General Manager at Comfort Suites UniversityResponded July 28, 2017
We are very sorry to hear that you had an issue with your reservation and a malfunctioning A/C unit during your stay. We want to maximize our guests' comfort and we apologize that our service was deficient in making sure that you were...More
$80 - $107 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
#9 Business Hotel in Abilene
Non-Smoking Rooms ,
Family Rooms ,
Number of rooms
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