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Candlewood Suites Abilene

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Candlewood Suites Abilene
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38 Reviews from our TripAdvisor Community

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Showing 37: English reviews
Level Contributor
4 reviews
3 of 5 stars Reviewed 3 weeks ago via mobile

I was very conflicted on how to rate the hotel I stayed in for a week. There were somethings I liked very much and others not so much. Hotel Room - 3/5 The only reason the room itself is not a 5 is because the data port did not work, the recliner did not work and the dishwasher leaked over... More 

Helpful?
Thank Herbert K
Amos D, Manager at Candlewood Suites Abilene, responded to this review

Thanks for taking time to review our hotel Herbert. Looks like we dropped the ball during your recent stay. Please call me at 325-437-4741 to visit about your stay and I want to make sure the issues in your room are addressed. We take great pride in providing the very best customer service to all our guests. Amos Davis More 

Level Contributor
70 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 stars Reviewed July 4, 2016

This property is located near the mall so if you're needing to shop, it's very convenient. I stayed here for only one night to attend a family birthday party. There were 3 of us and we stayed in a 1 bedroom suite. Didn't get to use the facilities, but noted their workout room and laundry facilities. This property does not... More 

Helpful?
Thank mickiec2014
214amos, Manager at Candlewood Suites Abilene, responded to this review

Thank you Mickie for taking time to review our hotel. We take great pride in providing the very best customer experience to all of our guests. I apologize that our staff did not meet your expectations. We will review your comments with them. I will pass your comments on the room layout to the design team at IHG hotels. All... More 

Level Contributor
7 reviews
4 hotel reviews
2 of 5 stars Reviewed June 9, 2016 via mobile

Pros: nice staff, comfortable beds, full size fridge, air conditioner works well, nice kitchen area, location Cons: once a week housekeeping, having to go to the front desk for more towels, losing room keys that are plain white and blend in with everything, water bugs, ants, no free breakfast, not family friendly , barking dogs at all hours of the... More 

Helpful?
Thank Matt M
214amos, Manager at Candlewood Suites Abilene, responded to this review

Thank you for taking time to review our hotel Matt. We take great pride in providing all our guest the very best customer service. Candlewood Suites is an exteneded stay hotel and it is a brand standard that housekeeping is only done on a weekly basis. I hope our front desk staff conveyed this to you at check in. I... More 

2 reviews
5 of 5 stars Reviewed May 29, 2016 via mobile

I always stay with Candlewood when I travel. I love their service and rooms are always clean. I travel often for work and I always look for the nearest Candlewood. I have yet to have a bad experience with them. The staff is always courteous and welcoming.

Helpful?
Thank Hamezquita
214amos, Manager at Candlewood Suites Abilene, responded to this review

Thank you for taking time to review our hotel Hamezquita!! We are honored that you chose to stay with us and we look forward to serving your again the next time you travel to Abilene!! I will pass your compliments to our staff. Amos Davis More 

Level Contributor
225 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
4 of 5 stars Reviewed May 17, 2016 via mobile

Staying on Bussiness at a rate our office negotiated. Not much service just a good room with no maid service. No clean towels unless you go get them and they don't make the beds. May have to do with the rates. I would stay again.

Helpful?
Thank JCSfoodguy
214amos, Manager at Candlewood Suites Abilene, responded to this review

Thank you taking time to review our hotel JCS foodguy!! Candlewood Suites is an extended stay hotel and it is our brand standard to provide weekly cleaning of the rooms. I hope our staff conveyed this to you at check in. I also hope they conveyed to you there was a laundry basket in your closet to use to replace... More 

College Station, Texas
Level Contributor
2 reviews
5 of 5 stars Reviewed May 2, 2016 via mobile

This is one of the most attentive managers and staff that I have ever encountered. Manager went out of her way to accommodate us. Rooms are great for lengthy stay. Reasonably priced, nice workout facility, great hotel all around!! I would recommend this particular hotel if you are staying in Abilene. It's refreshing to have a manager like this that... More 

Helpful?
Thank Aconstott
Shannon V, Manager at Candlewood Suites Abilene, responded to this review

Dear Aconstott, Thank you for your recent review while staying at our Candlewood Suites in Abilene, Texas. We are thrilled to hear that our hotel staff provided you with the utmost best customer service possible. Great customer service and cleanliness are our top priorities! It's guests like yourself who make our jobs worthwhile! Thanks again, Shannon V. Operations Manager More 

Pipe Creek, Texas
Level Contributor
69 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 stars Reviewed March 14, 2016

Most of the hotels in Abilene are either on the north side or south side. They are all good, but there is little to do on the north side. This hotel is on the south side and close to lots of things to see, activities to do, places to eat and attractions to enjoy. Very friendly staff that gives you... More 

Helpful?
1 Thank William K
214amos, Manager at Candlewood Suites Abilene, responded to this review

Thank You William!! We love the central location of our hotel and the ease of being able to get to the many attractions in a timely manner. We look forward to serving you again, the next time you are in Abilene. Amos Davis Director of Sales More 

Shiner, Texas
2 reviews
5 of 5 stars Reviewed October 30, 2015

I came to Abilene on a business trip and wound up staying at this place. Before I got there I was a little skeptical as I usually stay in a Holiday Inn. When I arrived I was completely wrong with my assumptions. A young man named Brady greeted me at the front desk, he was very articulate and definitely knew... More 

Helpful?
Thank Jonathan M
Shannon V, Manager at Candlewood Suites Abilene, responded to this review

Dear Jonathan M, Thanks for taking time to comment about our hotel. We take great pride in providing the very best customer service to our guests. We look forward to serving you again the next time you visit Abilene. Shannon Vanderwall Operations Manager More 

Lubbock, Texas
Level Contributor
26 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed October 21, 2015 via mobile

The hotel and staff were nice, but when I booked a room at Candlewood Suites. I assumed the room would be a suite. The staff and room were ok but the coffee was horrible. The internet was fast considering I was in a hotel.

Helpful?
Thank Antwaun F
Shannon V, Front Office Manager at Candlewood Suites Abilene, responded to this review

Dear Sir, Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.... More 

Moody, Alabama
Level Contributor
114 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 stars Reviewed July 9, 2015

We had a long day of travel and were really late checking in (after midnight). I was greeted with a wonderful smile and they had been waiting on us. Room was terrific. We traveled with two small dachshunds and the hotel was very accommodating. Would definitely recommend this hotel. The only problem was when we checked in there was a... More 

Helpful?
Thank LeeG62
Shannon V, Manager at Candlewood Suites Abilene, responded to this review

I am so pleased to hear that you enjoyed your time at our Candlewood Suites in Abilene Texas! We strive to ensure that we provide comfort and convenience to our guests at all times. I will be sharing your comments with our staff and management so that they may know that their efforts are being noticed and appreciated. More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Dry Cleaning
  • Business Center with Internet Access
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
We know what you need. Extended-stay travelers play by different rules and need a hotel that understands your unique needs. Candlewood Suites Abilene is designed from the ground up, just for you. Located off Hwy 83 South, we are just minutes from Abilene Christian University, McMurray University, Dyess AFB, Abilene Regional Hospital and less than 1 mile from the Mall of Abilene. Candlewood Suites Abilene gives you the amenities that make you feel at home. Fully equipped suites, room to spread out, space to work and space to relax. Plus there s great shopping, dining and exciting entertainment less than 1 mile from the hotel. When visiting, you have to take time to enjoy the local sites: Abilene State Park, Lake Abilene, Buffalo Gap Historic Village, and the Abilene Zoo are just a short drive from the hotel. When it s time to get connected we know what you need free wired and wireless high speed Internet, cable, sports and movie channels. And when you need to burn some energy the fully equipped fitness center and outdoor pool will help melt the stress away. For a relaxing evening, use our gas grill in the Gazebo to cookout whenever you crave a taste of home and for a late night snack you can always grab a treat in our Cupboard, open 24 hours.When you come to Abilene we know what you need. Candlewood Suites Abilene is your best stay for a week, a month or even a year. ... more   less 

Additional Information about Candlewood Suites Abilene

Address: 3050 Catclaw Dr, Abilene, TX 79606-1500
Location: United States > Texas > Abilene
Price Range: $81 - $119 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Candlewood Suites Abilene 2.5*
Number of rooms: 72
Reservation Options:
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