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Hilton Garden Inn Abilene

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392 Reviews from our TripAdvisor Community

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There are newer reviews for Hilton Garden Inn Abilene
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Showing 389: English reviews
Waco, United States
Reviewed September 3, 2015

The staff at the Hilton Abilene Garden Inn are friendly, helpful and professional. First rate hoteliers. Also good location and the excellence in accommodations I have come to expect from Hilton properties.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Pamela R
KanaHotelGroup, Manager at Hilton Garden Inn Abilene, responded to this review

Thank you for letting others know how much you enjoyed your stay here at the Hilton Garden Inn Abilene. Your review and your business are appreciated.

Pensacola, United States
Reviewed September 3, 2015

As always, another wonderful stay at the Hilton Garden Inn in Abilene. The hotel staff is super and the restaurant staff is exceptional. They make Abilene a wonderful place to visit (even when in the midst of the locust swarm).

Review collected in partnership with Hilton Garden Inn
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Thank Rebecca P
KanaHotelGroup, Manager at Hilton Garden Inn Abilene, responded to this review

Thank you for being a return guest here at the Hilton Garden Inn Abilene and for letting others know how much you enjoy your stays. We look forward to your next visit.

Ville Platte, Louisiana
Reviewed September 2, 2015

We stayed here last night and I was very disappointed. Room was not prepared for guests. I had to ask for clean face cloths. Bathroom floor was dirty. There were toiletries left from the previous guest. The sheets did not smell clean. Loud noises all through the night. And motorcycle engines starting up late night. I had e-checked in. When...

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Helpful?
1Thank Karen A
KanaHotelGroup, Manager at Hilton Garden Inn Abilene, responded to this review

Thank you for your comments about our hotel on Trip Advisor. We are very sorry for the fact that you and your family did not have a comfortable stay. Be assured that we are sharing your concerns with all appropriate management so that corrective measures are taken where feasible. We sincerely apologize for falling short of your expectations as this...

Harbor Springs, MI
Reviewed September 1, 2015

Clean, quiet, not luxurious. Desk clerk told us there wasn't much to see downtown, SOOO not true, It was weird, the photos of the property were all accurate but they made it look much nicer than it is.

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Helpful?
Thank Cynthia Z
KanaHotelGroup, Manager at Hilton Garden Inn Abilene, responded to this review

It is always nice to hear from our return guests. Thank you for taking the time to let others know about your stay here. We look forward to your next visit our way.

Dallas, United States
Reviewed August 19, 2015

Front desk and lobby restaurant breakfast staff were absolutely off the charts amazing with their service. Whoever was working there on the morning of 8/16/2015 need to be recognized!! We went to check out around 11, and they extended the breakfast for us to enjoy even though it was supposed to be cleaned up. They even offered to leave some...

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank April B
KanaHotelGroup, Manager at Hilton Garden Inn Abilene, responded to this review

Your review of our hotel is very much appreciated. Thank you also for your comments concerning our staff. We will be sure to let them know. Your review and your business are appreciated here at the Hilton Garden Inn Abilene.

Texas
Reviewed August 14, 2015

This property is clean,, the staff are nice, the breakfast is good. We have stayed here several times when in the area. Other options are Fairfield and Hampton, all about the same as far as what you get for the money in Abilene.

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Thank ERL972
KanaHotelGroup, Manager at Hilton Garden Inn Abilene, responded to this review

From all of us here we would like to thank you for being a return guest and also to thank you for your nice review.

TPA, United States
Reviewed August 12, 2015

Shane Winkle and Erin, veteran desk managers. convert the sow's ear into a silk purse. Housekeepers Alexandra and Jonni May belong in Wynn's Resort, Las Vegas. Kelly throws beds together for drilling rig bunkhouse, leaves wet bath mats in tub floor: busy texting with one hand while functioning with other hand. Excellent kitchen and room service in evenings, Jessica runs...

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank L M
KanaHotelGroup, Manager at Hilton Garden Inn Abilene, responded to this review

We appreciate your business and sincerely apologize that we did not provide you with the level of quality that you are accustomed to receive from us. Your business is important to us and I will definitely take your comments into consideration

Amarillo, Texas
Reviewed August 8, 2015 via mobile

Had a great stay. Clean. Room was about 75 when we got there, but they were on it and fixed it right away. When we come back we will be here for sure. Breakfast is just ok but I'm pretty picky when it comes to that. Plenty of parking even when it gets crowded

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Helpful?
Thank Jenks C
KanaHotelGroup, Manager at Hilton Garden Inn Abilene, responded to this review

 We are pleased to hear you enjoyed your stay with us. Please return often! Thank you from all of us here at the Hilton Garden Inn Abilene for such a good review.

Carlsbad, New Mexico
Reviewed August 3, 2015

After leaving one hilton property for various reasons and coming to this one it was a great room and very clean. Breakfast was great! Downside to this hotel was the housekeeping. After speaking to the front desk that morning about a few specific things that needed to be taken care of in the room they assured me it would be...

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Helpful?
1Thank Jeni D
KanaHotelGroup, Manager at Hilton Garden Inn Abilene, responded to this review

I appreciate the review of your recent stay at our hotel. I understand that you were disappointed and that we came short of delivering what you are accustomed to expect from us. I truly apologize if this was the case and I can assure you We do everything we can to ensure our guests enjoy our hotel. With that said,...

Reviewed August 3, 2015

Traveling to Abilene Texas for an unexpected death in the family I selected the HGI for my stay. Very disappointed when they over charged my credit card and did not rectify this situation immediately. Also I asked for a late check out as the funeral was at 10:00 am and I was told no. I will not be staying at...

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Helpful?
1Thank Ronnie J
KanaHotelGroup, Manager at Hilton Garden Inn Abilene, responded to this review

first of all we offer you condolences on your loss. Thank you for taking the time to share feedback on your recent stay with us via TripAdvisor. We appreciate your honest input and we will use your comments on our services and amenities as we constantly evolve to best meet and exceed our guests' expectations. We hope you will return...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Restaurant
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Free Parking
  • Room Service
  • Business Center with Internet Access
  • Meeting Rooms
  • Multilingual Staff
  • Conference Facilities
  • Dry Cleaning
  • Banquet Room
  • Self-Serve Laundry
Official Description (provided by the hotel)
Our Hilton Garden Inn Abilene Hotel is within walking distance to the Mall of Abilene and shopping area. We are in an ideal location with easy access to all three major colleges in Abilene and the top Abilene attractions. We offer complimentary WiFi and a 24 business center along with clean and comfortable rooms to help you enjoy your Abilene visit. ... more   less 

Additional Information about Hilton Garden Inn Abilene

Address: 4449 Ridgemont Dr, Abilene, TX 79606
Location: United States > Texas > Abilene
Price Range: $129 - $205 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Abilene 3*
Number of rooms: 123
Reservation Options:
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Also Known As:
Hilton Garden Inn Abilene Hotel Abilene
Hotel Style:
#7 Business Hotel in Abilene
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Questions & Answers

Questions? Get answers from Hilton Garden Inn Abilene staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Stay on a high floor. Was on floor 2 and you have no view but the roof..”
 of 5 bubbles RobertSummers, Nov 19, 2016 | Read review
“On a quiet street. No problem in choosing a good room.”
 of 5 bubbles anglerf2014, Sep 6, 2016 | Read review
“Get a clean room and not one next to a visiting volleyball team!”
 of 5 bubbles birzer67, Aug 12, 2016 | Read review
“Top floor.”
 of 5 bubbles refordb, Jun 15, 2016 | Read review
“Avoid rooms close to front of building (by speakers”
 of 5 bubbles jillc834, Apr 11, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question