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Hilton Garden Inn Abilene

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Hilton Garden Inn Abilene
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351 Reviews from our TripAdvisor Community

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Showing 348: English reviews
Level Contributor
205 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
5 of 5 stars Reviewed yesterday NEW via mobile

A wonderful example of a professionally, operated hotel! Great reception desk, manned by exceptional employees. Beautiful lobby, with welcoming atmosphere. The breakfast room is handled by Jessica, and she does her best, to insure everyone's stay is pleasurable. Rooms are typical Hilton, comfortable and well designed. All in all, my favorite Hotel in Abilene.

Helpful?
Thank johnwesleyharden
Brownfield, United States
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 5 days ago NEW

Floors were not clean, had to ask for extra bedding for gold out couch. Hair still in sink and bathtub. The patio area was a mess with trash and glasses and had not been cleaned up. The front desk staff was quick and not overly excited to greet people. I will say, the pool guy was absolutely amazing. The pool... More 

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Robin B
North Richland Hills, United States
2 reviews
5 of 5 stars Reviewed 1 week ago

Finest lodging experience you will get in Abilene, TX. Staff remembers their guests names and has a full database of my preferences, such as ground floor. Security must be excellent as I had left two windows open by mistake, in my car and nothing was stolen. Always a great guest experience.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Jeffrey J
KanaHotelGroup, Manager at Hilton Garden Inn Abilene, responded to this review

Thank you for choosing our hotel the Hilton Garden Inn Abilene when you are in our area. Your good review is appreciated and we look forward to your next visit. More 

Hillsdale, Michigan
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I hate to say anything even slightly negative about any Hilton property, but my family and I were less than impressed with this Garden Inn last night. We'd driven from Fairplay, Colorado, and it was, admittedly, a rather long drive. We were exhausted. The restroom in our HGI room had a filthy, uncleaned toilet (!!!) and the shower had quite... More 

Helpful?
Thank birzer67
KanaHotelGroup, Manager at Hilton Garden Inn Abilene, responded to this review

I am so sorry you were not recognized as a gold member and that you found your guest room unacceptable. Our housekeepers work very hard to keep our guest rooms clean and an unacceptable guest room is not the standard at our hotel. My sincerest apologies. I hope you consider staying with us again. More 

Rapid City, United States
1 review
2 of 5 stars Reviewed 3 weeks ago

I was extremely surprised to have such poor experience in Abilene Hilton Garden Inn. I was in town for only night for a job interview since my husband and I will be moving to Abilene shortly and thought that this is the most decent hotel in the area besides Marriott. We are Barclay gold card members and Hilton was recommended... More 

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Tatyana J
KanaHotelGroup, Manager at Hilton Garden Inn Abilene, responded to this review

Thank you for your honest feedback. We are sorry we were not able to provide you with the quality of services you deserve. This is not typical of our hotel and staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we try hard to make sure all of... More 

Lubbock, Texas
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 3 weeks ago

I travel a lot and am a Diamond member with Hilton Honors (as well as a lifetime Diamond member with Best Western, Marriott Rewards, and other hotel programs) and Hilton Garden Inn is my hotel of choice if it is available (in fact I just came from a Hilton Garden Inn the night before in Arlington and it was great!).... More 

Helpful?
Thank kvan2
KanaHotelGroup, Manager at Hilton Garden Inn Abilene, responded to this review

We are disappointed to hear of your experience at our hotel and appreciate you taking the time to provide feedback. The problems you mentioned were brought to the attention of our housekeeping department and have been addressed. While the lack of service you experienced is unusual and not the standard of our hotel, there is no excuse for a lackadaisical... More 

Fort Lauderdale, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed July 18, 2016

The hotel did not have working elevators for two days due to an electrical storm. Phones did not work, no hot water in the shower (issue corrected within 24 hours). Staff was not the usual Texas friendly. I travel every week and will not stay at this hotel again. Paid 129.00 + taxes and it felt more like an $89.00... More 

Review collected in partnership with Hilton Garden Inn

Helpful?
1 Thank Susan L
KanaHotelGroup, Manager at Hilton Garden Inn Abilene, responded to this review

Your business is important to us and I will definitely take your comments into consideration. I thank you very much for your review and sincerely hope that you will give us another opportunity and stay with us next time you’re in town. More 

Paradise, Texas
1 review
1 of 5 stars Reviewed July 17, 2016

When I checked into this $170.00 allergy free room I was very disappointed. There was poop left in the toilet long black hair on the floor and counter. The coffee bar had spills all over it and supplies. The air conditioning unit I guess had been worked on with wood splinters and metal screws left in the floor the screws... More 

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank barrywU6568RF
KanaHotelGroup, Manager at Hilton Garden Inn Abilene, responded to this review

Our main concern is for all our guests to experience an exceptional stay and I sincerely apologize if we were not able to deliver this for you. Our guests’ satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay. With this said, I will assure you that I will... More 

DFW
1 review
3 of 5 stars Reviewed July 16, 2016

Good place. Getting old. Still great option for the town. I wish they will make it best hotel around. Good service. Restaurant ok. Nice breakfast. Convenient location. Comfortable beds. Overall good experience.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank blessed727
KanaHotelGroup, Manager at Hilton Garden Inn Abilene, responded to this review

Thank you for letting us know you had a good experience here and we would like to thank you for your good review. Please return again the next time you are in our area. More 

Spokane, Washington
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed July 14, 2016

Would not recommend this hotel it stay there again. Rooms were disappointing. Elevators not working safely and then completely shut down towards end of trip. Couldn't ever get enough towels and this was for 2 people

Review collected in partnership with Hilton Garden Inn

Helpful?
1 Thank jeffdI6352YZ
KanaHotelGroup, Manager at Hilton Garden Inn Abilene, responded to this review

I appreciate your review of your recent experience at our hotel. I'm very sorry you had a disappointing experience with us, and I addressed these issues with our staff. Exceptional guest service is the foundation of our brand promise. Your feedback helps us improve. Thank you once again for your comments. More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Free Parking
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Center with Internet Access
  • Meeting Rooms
  • Conference Facilities
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Self-Serve Laundry
Official Description (provided by the hotel)
Our Hilton Garden Inn Abilene Hotel is within walking distance to the Mall of Abilene and shopping area. We are in an ideal location with easy access to all three major colleges in Abilene and the top Abilene attractions. We offer complimentary WiFi and a 24 business center along with clean and comfortable rooms to help you enjoy your Abilene visit. ... more   less 

Additional Information about Hilton Garden Inn Abilene

Address: 4449 Ridgemont Dr, Abilene, TX 79606-8703
Location: United States > Texas > Abilene
Price Range: $110 - $160 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Abilene 3*
Number of rooms: 123
Reservation Options:
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Also Known As:
Hilton Garden Inn Abilene Hotel Abilene
Hotel Style:
#7 Business Hotel in Abilene
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