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Hilton Garden Inn Abilene

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Hilton Garden Inn Abilene
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345 Reviews from our TripAdvisor Community

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Showing 342: English reviews
Fort Lauderdale, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 1 week ago

The hotel did not have working elevators for two days due to an electrical storm. Phones did not work, no hot water in the shower (issue corrected within 24 hours). Staff was not the usual Texas friendly. I travel every week and will not stay at this hotel again. Paid 129.00 + taxes and it felt more like an $89.00... More 

Review collected in partnership with Hilton Garden Inn

Helpful?
1 Thank Susan L
KanaHotelGroup, Manager at Hilton Garden Inn Abilene, responded to this review

Your business is important to us and I will definitely take your comments into consideration. I thank you very much for your review and sincerely hope that you will give us another opportunity and stay with us next time you’re in town. More 

Paradise, Texas
1 review
1 of 5 stars Reviewed 2 weeks ago

When I checked into this $170.00 allergy free room I was very disappointed. There was poop left in the toilet long black hair on the floor and counter. The coffee bar had spills all over it and supplies. The air conditioning unit I guess had been worked on with wood splinters and metal screws left in the floor the screws... More 

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank barrywU6568RF
KanaHotelGroup, Manager at Hilton Garden Inn Abilene, responded to this review

Our main concern is for all our guests to experience an exceptional stay and I sincerely apologize if we were not able to deliver this for you. Our guests’ satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay. With this said, I will assure you that I will... More 

DFW
1 review
3 of 5 stars Reviewed 2 weeks ago

Good place. Getting old. Still great option for the town. I wish they will make it best hotel around. Good service. Restaurant ok. Nice breakfast. Convenient location. Comfortable beds. Overall good experience.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank blessed727
KanaHotelGroup, Manager at Hilton Garden Inn Abilene, responded to this review

Thank you for letting us know you had a good experience here and we would like to thank you for your good review. Please return again the next time you are in our area. More 

Spokane, Washington
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

Would not recommend this hotel it stay there again. Rooms were disappointing. Elevators not working safely and then completely shut down towards end of trip. Couldn't ever get enough towels and this was for 2 people

Review collected in partnership with Hilton Garden Inn

Helpful?
1 Thank jeffdI6352YZ
KanaHotelGroup, Manager at Hilton Garden Inn Abilene, responded to this review

I appreciate your review of your recent experience at our hotel. I'm very sorry you had a disappointing experience with us, and I addressed these issues with our staff. Exceptional guest service is the foundation of our brand promise. Your feedback helps us improve. Thank you once again for your comments. More 

S��͏D
1 review
4 of 5 stars Reviewed 2 weeks ago

The Hilton garden inn disappointed me with their service this last business trip. I reserved a room through the Internet with requested beds and received a different room at check in. I complained to the clerk and all he could say was the system showed a different request upon check in. I showed him my iPhone confirmation indicating the extra... More 

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Hector1014
KanaHotelGroup, Manager at Hilton Garden Inn Abilene, responded to this review

I appreciate the review of your recent stay at our hotel. I'm sorry that you received a poor level of service; this is not the norm as our goal is Satisfaction Guaranteed. I have addressed these issues with our staff. The next time you are in the area we would love to have you come back and experience an improved... More 

Houston
Level Contributor
50 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

It's quiet. The staff is very polite and the rooms are clean. This is my second time here and both times the wifi is sketchy even the premium so I always end up maxing my LTE data using my iPad as the alternative to stay connected. I would of given it a higher rating but due to the lack of... More 

Helpful?
Thank chappella
KanaHotelGroup, Manager at Hilton Garden Inn Abilene, responded to this review

I appreciate your review of your recent experience at our hotel. I'm very sorry you had a disappointing experience with us. Exceptional guest service is the foundation of our brand promise. Your feedback helps us improve. Thank you once again for your comments. More 

Springfield, Illinois
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

We tend to book at Hilton properties because we have come to expect and appreciate the high level of satisfaction the Hilton brand provides. However, this was not the case in Abilene, TX. Now to be fair, the hotel experienced a massive lightning strike a day or two before our visit which knocked out critical services like the A/C, phones,... More 

Helpful?
1 Thank dmariey342
KanaHotelGroup, Manager at Hilton Garden Inn Abilene, responded to this review

First of all, thank you for your review of your recent stay at our hotel. I always appreciate hearing from our guests - including items of opportunity. I apologize that we were unable to accommodate your reserved room type. Once again, I apologize for the inconvenience and do hope that the next time you travel to the area you will... More 

Bedford, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

great service, staff and wonderful hotel perfect location originally from Abilene and always wanted to stay there and finally did and my 4 yr old son didnt even want to leave it was absolutely beautiful

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Blythe H
KanaHotelGroup, Manager at Hilton Garden Inn Abilene, responded to this review

Thank you for taking the time to give our hotel the Hilton Garden Inn Abilene such a nice review. We hope you will get to return again soon. More 

Katy, United States
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

Good location easy to find and close to shopping and food. Greeting by staff was marginal but fast and efficient. Property looks decent on the outside, inside is a bit worn from hard use. Not sure what year it was built but our bathroom had a good amount of mold in the shower.

Review collected in partnership with Hilton Garden Inn

Helpful?
1 Thank Ted J
KanaHotelGroup, Manager at Hilton Garden Inn Abilene, responded to this review

. I understand that you found our hotel to be somewhat dated and in need of some renovations. I do appreciate your candor; we look for reviews to provide insight into our hotel and our guest rooms’ appearance as this is an area we are actively examining. I welcome any additional comments or suggestions you would like to share. Again,... More 

Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 4 weeks ago via mobile

I am a new travel agent with hotel management background. Employees upon check-in were great. Bathroom door had been battered a lot from the main door. I could live with that. I woke with a sore throat; Again, not a real problem!! When I got into the shower is when I realized what was making me so sick!!! The MOLD... More 

Helpful?
2 Thank Jjwerlinger
KanaHotelGroup, Manager at Hilton Garden Inn Abilene, responded to this review

We apologize that you were not satisfied with your guest room assignment and that cleanliness and maintenance conditions were an issue. We're working with our staff to address your concerns and apologize for the inconvenience. It's our goal to ensure guests are comfortable and taken care of and your feedback will certainly help us as we continue to improve. More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Free Parking
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Center with Internet Access
  • Meeting Rooms
  • Conference Facilities
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Self-Serve Laundry
Official Description (provided by the hotel)
Our Hilton Garden Inn Abilene Hotel is within walking distance to the Mall of Abilene and shopping area. We are in an ideal location with easy access to all three major colleges in Abilene and the top Abilene attractions. We offer complimentary WiFi and a 24 business center along with clean and comfortable rooms to help you enjoy your Abilene visit. ... more   less 

Additional Information about Hilton Garden Inn Abilene

Address: 4449 Ridgemont Dr, Abilene, TX 79606-8703
Location: United States > Texas > Abilene
Price Range: $110 - $181 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Abilene 3*
Number of rooms: 123
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels, Booking.com, Expedia, Hotels.com, Orbitz, Hotwire, Travelocity, Priceline, getaroom.com and Odigeo so you can book your Hilton Garden Inn Abilene reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Garden Inn Abilene Hotel Abilene
Hotel Style:
#7 Business Hotel in Abilene
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