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All reviewsbistro stafffront deskcommon areas were greatfrittatastarbucks coffeeexpress dealhotels these daysmarriott propertieswould definitely stay here againroom was spaciouspool area isbusiness tripbreakfast and dinnerthe entire staffnext morninglate checkstaff was friendly
My family and I had the BEST Experience at this hotel! The staff is what really stood out to me! They all gave exceptional service and definitely met our needs! I would like to say thank you to Sierra, Joleen, Emily, and Liza for making...More
Response from Crystal1206, Manager at Courtyard Abilene Southwest/Abilene Mall SouthResponded 1 week ago
Thank you so much for your wonderful review! We strive to give exceptional service! I will be sure to let our Front Desk Representatives know about your great comments. We will see you next time on your trip to Abilene!
We recently stayed at the Courtyard Abilene and were not happy with the room. Just sitting on the bed made a horrible squeaking sound. Every time we moved the sound would wake us up. We had already unpacked everything so we did not want to...More
Thank Denise p
Response from Crystal1206, Manager at Courtyard Abilene Southwest/Abilene Mall SouthResponded 2 weeks ago
We would first like to thank you for choosing our property on your visit to Abilene. We do want to apologize for the discomfort of our beds. We are in the process of replacing these to prevent this in the future. We would love...More
We had a room with a broken bathroom doorknob and poorly working toilet. My companion was locked in the bathroom ...the door would not open after it was closed. I alerted the front desk to the problem and their "fixed" was duct tape, yet the...More
Response from HI-Abilene, Manager at Courtyard Abilene Southwest/Abilene Mall SouthResponded 2 weeks ago
We want to first apologize for the problems you encountered here at our property. We have taken note of these issues and these issues have been fixed. I am glad that we did have a great conversation and that I was able to...More
I have one pet peeve, when it comes to hotels, Insufficient condiments, for my coffee in the morning. One envelope containing a sugar, and creme package, is ridiculous, for a two bed room. My second concern involves wake-up calls, or should I say, lack of!...More
Response from HI-Abilene, Manager at Courtyard Abilene Southwest/Abilene Mall SouthResponded March 27, 2018
We would first like to thank you for choosing us on your visit to Abilene. We would like to apologize that your stay here was not up to your expectations. We will make sure to coach our team on these issues you have encountered....More
Emily at the front desk has no compassion or empathy for her guests. I was contacted by one of my sisters that a family death occurred and we need to leave the hotel early. Emily told us that she does not care and part of...More
Thank Mikayla L
Response from HI-Abilene, Manager at Courtyard Abilene Southwest/Abilene Mall SouthResponded March 6, 2018
We want to apologize for this situation on your visit to our property. We will be sure to coach our front desk representatives on how to properly make adjustments to reservations if necessary. We hope you give us another chance on your next trip...More
Response from HI-Abilene | Property representative |
Courtyard as a brand does not have complimentary breakfast; however, we do have rates online that include breakfast. Courtyards have an on-site restaurant called the Bistro which serves a varies of breakfast sandwiches, hot... More
Courtyard as a brand does not have complimentary breakfast; however, we do have rates online that include breakfast. Courtyards have an on-site restaurant called the Bistro which serves a varies of breakfast sandwiches, hot plates, and an assortment of breads, cereals, fruit cups, yogurt and Starbucks coffee and specialty drinks. The bistro operates much like a Starbucks. The Bistro is also open in the evenings for dinner and drinks.