I rented a houseboat for 3 nights from Mitchell Creek Marina. The boat was clean and everything worked as it should. The crew filled the two included coolers full with ice which housed our frosty beverages. We arrived at 1:00pm the day of our pick up and were told the boat was ready and we could leave anytime. After a greasy satisfying lunch at the restaurant, the dock hands helped us pull away from the dock and away we went. Dale Hollow Lake is beautiful with endless shoreline and coves to explore. Only complaint about the whole experience are the mixed messages I received from the staff when I had specific questions about the boat. Once I got a hold of the manager Brittney, all was well. Would highly recommend, considering making this an annual trip.
This place is wonderful. Great boat rentals. Great cabins and easy to find. This is one of our country’s best lakes. Everyone was easy to talk to. They will make sure you know what you are doing when leave to have fun on the lake.
Very nice and HELPFUL people. After my mom and I tried several times getting out boat off the trailer, I went to get help at the Marina. Kennedy and the young man in the ball cap where very helpful. They helped us get the boat off but also helped me drive the boat to the dock to get my mom. I can’t thank them enough! Thank you Mitchell Creek marina for a great time... made right by helpful AND nice employees!
My husband and I took all the kids and grandkids (13 in total) here for a week on the lake. We rented cabins 15 and 16. The cabins were clean and an enjoyable place to stay. The Marina staff was very accommodating and helpful. There were a couple of small things that needed fixed and they were done in a timely manner. We would definitely go back.
We booked a small cabin for a weekend retreat. The cabin was small but nice and was very clean but had a nasty smell, luckily I brought a scented candle. The furniture could be a little more comfortable but overall not bad since the beds were comfy. There was a partial snake skin hanging off the gutter which made me a little uneasy but I understand it is the woods. It would also be helpful to blow off the front patio and back deck. We had to pay $75 because we brought our dogs along and we swept the cabin out a lot because of all the debris on the patio that would be tracked in. We brought food for the whole weekend but decided we would eat at the marina restaurant on Saturday night. We went down to the restaurant around 6 pm, it looked busy but not swamped. We asked if we could eat outside since it was a nice evening and there were several open tables. The hostess/ our waitress made it seem like that was an inconvenience and would extend our wait time by another 30 minutes. We decided the inside booth was just fine since we did not want to wait any longer just because we had an outside table???? Once seated the rude hostess/waitress (red head) asked what we wanted to drink we both said water since it was a long day on the lake and we needed to re hydrate. She then asked if anyone had informed us that they were swamped and it would be at least 45 minutes to an hour before we would get any food. We told her that we were sitting inside because they told us it would be even longer if we sat outside. Never once were we told to call ahead for seating or to just call an order in. They also never asked if we were staying at the resort so maybe they could bring us our food or call us when it was ready or even offer an appetizer for the long wait. We decided to leave the place and go eat leftovers in our cabin. We blame the rude waitress who had a bad attitude from the start like we were just one more inconvenient customer. We live on the lake in Nashville and we both grew up on the lakes in east tn and have never felt like such an outsider. We eat out on the lakes all of the time and this is by far the worst experience we have had all thanks to one rude employee. We will be back to this lake but not to this marina due to the snobby nature of it. My husband asked if we could tie the boat up for the night on one of the 7 docks, we did not need a slip specifically just tie up at the end of slip. The employee said he wasn't sure if that was allowed and he would need to ask his manager. We told him what cabin we were staying in and he said he would drive over to us and let us know, we never saw him again so we tied up wherever we wanted anyways! He also informed us that we did not have to pay the launch fee since we rented a cabin, geez thanks for saving us $5 dollars after we spent $200 a night. So unless you are a regular or spent a lot of money on renting a houseboat you don't exactly get the best customer service.…