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Courtyard by Marriott Knoxville Airport Alcoa

#3 of 16 Hotels in Alcoa
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141 Furrow Way, Alcoa, TN 37701
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1 room 1 adult
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Courtyard by Marriott Knoxville Airport Alcoa
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180 Reviews from our TripAdvisor Community

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Knoxville, Tennessee
1 review
5 of 5 stars Reviewed 4 weeks ago

I have stayed at this Courtyard several times. Every time it has been very good. The rooms have been recently been redone and are great. But best of all is the customer service that starts at the front desk. Heather at the front desk was outstanding and did an excellent job. She pointed me in the direction of a really... More 

Helpful?
Thank Bob B
Alexandra W, Front Office Manager at Courtyard by Marriott Knoxville Airport Alcoa, responded to this review

We appreciate your continued loyalty to us and our hotel. Customer service is our top priority and I am so please to hear that Heather has gone above and beyond to make your stay enjoyable! More 

Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed December 30, 2015

Traveling over the xmas holidays can always be challenging, especially when your flights get canceled and you get stuck for 3 days. That is where this hotel shines. The hotel was very nice, rooms very clean and comfortable with very comfortable beds. The amenities are plentiful with an on sight cafe that serves breakfast and dinner as well as having... More 

Helpful?
Thank Cfichuck
Costa Mesa, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed December 18, 2015

My wife and I experienced problems with the commode and flushing mechanism throughout our stay during the Thanksgiving holiday. No offer was made to move to another room and apparently no one was available to fix the problem or to assist in assist in move to another room. We could not entertain visitors in our room under these circumstances. The... More 

Helpful?
1 Thank Paul C
Alexandra W, Front Office Manager at Courtyard by Marriott Knoxville Airport Alcoa, responded to this review

We are very disappointed that your stay was less than satisfactory and will look into this issue immediately. An unusable commode is unexceptable and any lack of service to rectify the situation is not the kind of guest experience we wish to provide. I apologize for your room not meeting yours, or our own, expectations and we hope that you... More 

Atlanta, GA
Level Contributor
48 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed December 17, 2015

We stayed here for a wedding and were not disappointed. The staff is super friendly and will do their best to make your stay comfortable. We were pleasantly greeted upon entering, and check-in was a breeze. The lobby is spacious with plenty of comfortable seating. Some had alcoves with a tv. When you pass through the lobby, you can go... More 

Helpful?
Thank Laurana532
South Boston, Virginia
1 review
5 of 5 stars Reviewed December 11, 2015 via mobile

Thank you for a great stay. We requested adjoining rooms but they were not available when we checked in the next day they allowed us to move and accommodate our original reservations. Julie, a member of the housekeeping staff, was most pleasant in assisting us with our needs. Thanks for the wonderful stay.

Helpful?
Thank Cline817
Jacksonville, Florida
Level Contributor
122 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
5 of 5 stars Reviewed December 10, 2015

I had a 5:45am flight, this hotel is two minutes from the TYS airport. It was modern, comfortable and convenient. The rooms were large and the beds were perfect. I would definitely stay again. My only issue was parking was difficult to find an open space, they must have been nearly sold out.

Helpful?
Thank jasonf1975
Ohio
1 review
5 of 5 stars Reviewed November 27, 2015

I really enjoyed my stay.the front desk was very helpful and the bistro was amazing. Very clean place.We didn't get room service the first day but this one housekeeper was very nice and helpful I think her name was Lashanda she was very at tenant to our every needs.Pleased I would recommend all my friends to stay there

Helpful?
Thank greg m
Alexandra W, Front Office Manager at Courtyard by Marriott Knoxville Airport Alcoa, responded to this review

Thank you so much for being our guest! We are so happy that you enjoyed every part of your stay and we hope to see you here with us again soon! More 

Maryville, Tennessee
1 review
5 of 5 stars Reviewed November 21, 2015

This is one of the best Courtyards I've stayed at. It's very convenient (very close to the Knoxville Airport), clean, and the hotel associates go above and beyond, each and every time I've been there.

Helpful?
Thank Chris C
Alexandra W, Front Office Manager at Courtyard by Marriott Knoxville Airport Alcoa, responded to this review

We do our best to ensure our guests are treated like family, with the best accomodations and a welcoming smile! I am very happy that you enjoy your stays with us and we look forward to seeing you again soon. More 

West Palm Beach, Florida
Level Contributor
130 reviews
82 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
4 of 5 stars Reviewed November 18, 2015

First of all it was kind of hard to find even with a GPS. Rooms were nice and quiet. Staff was also friendly. Conveniently located to where I needed to be. It is your typical bistro breakfast I had in the morning. I prefer the egg white frittata. I will be back again when I am in the area. Now... More 

Helpful?
Thank Steven W
Alexandra W, Front Office Manager at Courtyard by Marriott Knoxville Airport Alcoa, responded to this review

The egg white frittata is a new favorite here and we are happy that you like it too! Due to the airport being across the street we are unable to put a larger sign on the highway, however, once we are seen it is very easy to get around the surrounding area! More 

Applegate, Oregon
1 review
5 of 5 stars Reviewed November 17, 2015

Came in for the weekend to visit a friend in the hospital. The room was very nice the breakfast reastuarant was very good also. We had Sabrrina as our housekeeper and she was totally on her game of her job!

Helpful?
Thank Sandra P
Alexandra W, Front Office Manager at Courtyard by Marriott Knoxville Airport Alcoa, responded to this review

Hospital visits can be rough so we do our best to ensure everyone has a pleasant stay, regardless of your reasons for visiting. Sabrina will be delighted to hear you had a great time as our guest! More 

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