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Candlewood Suites Knoxville Airport-Alcoa

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Candlewood Suites Knoxville Airport-Alcoa
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82 Reviews from our TripAdvisor Community

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Showing 82: English reviews
1 review
4 of 5 stars Reviewed 3 days ago NEW via mobile

We came into Knoxville for a college visit. We booked this hotel due to use of timeshare points. While I read mixed reviews, i can assure you we were very pleasantly surprised. The room was very clean, the bathroom larger than expected and the kitchen an added bonus. We were concerned when we walked up to our room and found... More 

Helpful?
Thank Jobie W
Cheyenne G, General Manager at Candlewood Suites Knoxville Airport-Alcoa, responded to this review

On behalf of our entire staff, thank you for the kind words and vote of confidence! Our staff work so very hard to ensure that all of our guests leave here with the same sentiments as you have shared and they will be so pleased to know that their work is being noticed! We hope that UT does accept your... More 

Sofia, Bulgaria
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

My question dropped on hotel's e-mail about a shuttle from Knoxville airport was immediately responded by the manager. One needs to call the hotel upon arrival and the shuttle will be there in ~5min. That's very convenient. The windows of the rooms or of the fitness area cannot be opened. The fitness area has acceptable equipment, the smell on detergents... More 

Helpful?
Thank ToThePoint2015
Cheyenne G, Manager at Candlewood Suites Knoxville Airport-Alcoa, responded to this review

Thank you for taking the time to share your thoughts with us! We value all that our guests have to share with us and your input will go a long way towards helping us to improve upon our service and property. We appreciate your comments regarding serving a free continental breakfast but as per the guidelines for Candlewood Suites, we... More 

Alexandria, VA
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

Stayed here twice over the past two years when I was in town for family events. It's not bad but there are definitely areas for improvement. Pros: Location is close to the main road and there is ample parking. The area is safe and relatively quiet. Staff is friendly and very helpful. There is a pantry with snacks and such... More 

Helpful?
Thank KandS_313
Cheyenne G, General Manager at Candlewood Suites Knoxville Airport-Alcoa, responded to this review

We are so very thankful for your comments regarding your visit with us. We value all that our guests have to say about our staff as well as our property and your input will go a long way towards helping us to provide a superior stay for all of our guests. We are sorry that your stay was anything less... More 

Pickerington, Ohio
Level Contributor
34 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
2 of 5 stars Reviewed June 21, 2016

This is the third or fourth time that we have stayed here and have never had a problem until this trip. We booked a smoking room which was small, smelly and the furniture was torn. I was told that a remodel is scheduled for next year but they need to do it now! Please take the time to look at... More 

Helpful?
Thank royalflush10JQKA
Cheyenne G, Manager at Candlewood Suites Knoxville Airport-Alcoa, responded to this review

Greetings royalflush10JQKA, Thank you for taking the time to review our property. What our guests say has a huge impact on our property, and I am very disappointed that we failed to meet your expectations. We have given your pictures over to the proper departments and are taking every effort to make sure that no one has the same experience... More 

Georgia
Level Contributor
128 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
4 of 5 stars Reviewed April 22, 2016

We spent a weekend here and appreciated the friendly and helpful staff who made us feel welcome. The property is conveniently located to major thoroughfares and there are a number of restaurants and services within walking distance and also plenty of other dining and shopping locations within a short drive. The access road is behind a main road keeping traffic... More 

Helpful?
Thank Ernbo6
commerce twp mi
Level Contributor
23 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
2 of 5 stars Reviewed April 6, 2016

This hotel.is very difficult to find and once you do you may wish you hadn't. Broken bed with a leather chair in the room that was all torn up. The carpets and worn and dirty. There is nothing about this hotel that would bring us back to it.

Helpful?
1 Thank tina d
IHGService, Guest Relations Manager at Candlewood Suites Knoxville Airport-Alcoa, responded to this review

Dear tina d, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We’re sorry we fell below your expectation regarding the carpet condition, bed and furniture. We will address these concerns. We hope you give us a chance in the future to show you how great our hotel... More 

Mechanicsville, Virginia
Level Contributor
88 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
2 of 5 stars Reviewed March 27, 2016

Thank God, we were not expecting much. This was just a place to lay our heads. The staff seemed so lost. The clerk had to ask her manager out ice... ice? I mean something like that should be in the Hotel 101 training manual. The beds were low rate. Being so close to Knoxville and the Airport we expected a... More 

Helpful?
Thank dougiec24
IHGService, Guest Relations Manager at Candlewood Suites Knoxville Airport-Alcoa, responded to this review

Dear dougiec24, Thank you for taking the time to write a review about your stay with us. We would like to apologize for falling short of your expectations regarding our staff and beds. Your feedback is troubling and will surely be looked into. Rest assured it will be reviewed and most certainly be forwarded to the appropriate departments to ensure... More 

Atlanta, Georgia
Level Contributor
176 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
4 of 5 stars Reviewed March 26, 2016

The first thing you have to understand about this property is that it is an extended stay blue collar kinda pace. The staff is warm and friendly and helpful wth directions. You won't get a full buffet breakfast or anything except coffee and muffins. The room was plenty big enough for 2 adults and 2 dogs. The bed was comfortable,... More 

Helpful?
Thank 2013CTB
Washington, Missouri
Level Contributor
106 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 142 helpful votes
2 of 5 stars Reviewed March 15, 2016

Booked a four night stay here, rates were cheap but so was everything else. "Suites" (and I use the term lightly) are small with an a/c window unit that blasts cold air so loudly it's hard to sleep. It also blew the faint odor of old cigarette smoke. Carpets were stained badly and I never stepped barefoot on it. The... More 

Helpful?
2 Thank Teri Lynn H
IHGService, Guest Relations Manager at Candlewood Suites Knoxville Airport-Alcoa, responded to this review

Dear Teri Lynn H, Thank you for taking the time to share your experience about your stay. I regret to learn that your stay with us did not fully meet your expectations. I am very sorry for the shortfalls you endured during your visit, especially with the hotel and room conditions. Rest assured, your feedback will be treated very seriously... More 

San Antonio, Texas
1 review
4 of 5 stars Reviewed March 9, 2016 via mobile

Recently my puppy Alice and I were traveling from Texas up to Washington DC. On the second night we stayed here and i have to say you get what you paid for. The recliner in the room was worn down and the tub did not drain but I checked out the bed and the mattress seemed very new. When we... More 

Helpful?
Thank KristoferKrostifer
Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Fitness Center with Gym / Workout Room
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Self-Serve Laundry
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
Official Description (provided by the hotel)
Welcome to Our Extended Stay Hotel in Alcoa, TN Searching for a relaxing setting in the Appalachian Mountains with a convenient location near downtown Knoxville? Then look no further than the Candlewood Suites extended stay hotel in Alcoa - Knoxville Airport. Our hotel's amenities include a free shuttle to McGhee Tyson International Airport TYS, also known as the Knoxville Airport. Our hotel's guests enjoy a variety of attractions, from seeing a game at UT's Neyland Stadium to a movie at the Palace Theater and Espresso Bar. For some outdoor fun, try a round of golf at the Pine Lakes Golf Course or a picnic at the Springbrook Park & Duck Pond, the largest park in Alcoa. Our hotel's location is also convenient to the Air National Guard, Alcoa Aluminum, Denso, Coca Cola Bottling Co, Kimberly Clark, the University of Tennessee and other businesses in downtown Knoxville. Business travelers can work efficiently in the 24-hour business center or at each suite's over-sized desk with a speaker phone and free high-speed Internet access. We go beyond other extended stay Alcoa, TN hotels to offer you great amenities, like free laundry facilities, a relaxing pool and a 24-hour Candlewood Cupboard convenience store. Each suite has a fully equipped kitchen, comfortable bedding, a 32in TV with a DVD player and a large workspace with free Internet access. A suite awaits you at one of the best pet friendly Knoxville airport hotels. ... more   less 

Additional Information about Candlewood Suites Knoxville Airport-Alcoa

Address: 176 Cusick Rd, Alcoa, TN 37701-3126
Location: United States > Tennessee > Alcoa
Price Range: $86 - $152 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Candlewood Suites Knoxville Airport-Alcoa 2.5*
Number of rooms: 83
Reservation Options:
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Also Known As:
Candlewood Suites Knoxville Airport-Alcoa Hotel Alcoa
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