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Candlewood Suites Knoxville Airport-Alcoa

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176 Cusick Rd, Alcoa, TN 37701-3126
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Candlewood Suites Knoxville Airport-Alcoa
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79 Reviews from our TripAdvisor Community

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Showing 79: English reviews
Pickerington, Ohio
Level Contributor
34 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
2 of 5 stars Reviewed 4 weeks ago

This is the third or fourth time that we have stayed here and have never had a problem until this trip. We booked a smoking room which was small, smelly and the furniture was torn. I was told that a remodel is scheduled for next year but they need to do it now! Please take the time to look at... More 

Helpful?
Thank royalflush10JQKA
Cheyenne G, Manager at Candlewood Suites Knoxville Airport-Alcoa, responded to this review

Greetings royalflush10JQKA, Thank you for taking the time to review our property. What our guests say has a huge impact on our property, and I am very disappointed that we failed to meet your expectations. We have given your pictures over to the proper departments and are taking every effort to make sure that no one has the same experience... More 

Georgia
Level Contributor
123 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
4 of 5 stars Reviewed April 22, 2016

We spent a weekend here and appreciated the friendly and helpful staff who made us feel welcome. The property is conveniently located to major thoroughfares and there are a number of restaurants and services within walking distance and also plenty of other dining and shopping locations within a short drive. The access road is behind a main road keeping traffic... More 

Helpful?
Thank Ernbo6
commerce twp mi
Level Contributor
24 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
2 of 5 stars Reviewed April 6, 2016

This hotel.is very difficult to find and once you do you may wish you hadn't. Broken bed with a leather chair in the room that was all torn up. The carpets and worn and dirty. There is nothing about this hotel that would bring us back to it.

Helpful?
1 Thank tina d
IHGService, Guest Relations Manager at Candlewood Suites Knoxville Airport-Alcoa, responded to this review

Dear tina d, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We’re sorry we fell below your expectation regarding the carpet condition, bed and furniture. We will address these concerns. We hope you give us a chance in the future to show you how great our hotel... More 

Mechanicsville, Virginia
Level Contributor
88 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
2 of 5 stars Reviewed March 27, 2016

Thank God, we were not expecting much. This was just a place to lay our heads. The staff seemed so lost. The clerk had to ask her manager out ice... ice? I mean something like that should be in the Hotel 101 training manual. The beds were low rate. Being so close to Knoxville and the Airport we expected a... More 

Helpful?
Thank dougiec24
IHGService, Guest Relations Manager at Candlewood Suites Knoxville Airport-Alcoa, responded to this review

Dear dougiec24, Thank you for taking the time to write a review about your stay with us. We would like to apologize for falling short of your expectations regarding our staff and beds. Your feedback is troubling and will surely be looked into. Rest assured it will be reviewed and most certainly be forwarded to the appropriate departments to ensure... More 

Atlanta, Georgia
Level Contributor
161 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
4 of 5 stars Reviewed March 26, 2016

The first thing you have to understand about this property is that it is an extended stay blue collar kinda pace. The staff is warm and friendly and helpful wth directions. You won't get a full buffet breakfast or anything except coffee and muffins. The room was plenty big enough for 2 adults and 2 dogs. The bed was comfortable,... More 

Helpful?
Thank 2013CTB
Washington, Missouri
Level Contributor
103 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 141 helpful votes
2 of 5 stars Reviewed March 15, 2016

Booked a four night stay here, rates were cheap but so was everything else. "Suites" (and I use the term lightly) are small with an a/c window unit that blasts cold air so loudly it's hard to sleep. It also blew the faint odor of old cigarette smoke. Carpets were stained badly and I never stepped barefoot on it. The... More 

Helpful?
2 Thank Teri Lynn H
IHGService, Guest Relations Manager at Candlewood Suites Knoxville Airport-Alcoa, responded to this review

Dear Teri Lynn H, Thank you for taking the time to share your experience about your stay. I regret to learn that your stay with us did not fully meet your expectations. I am very sorry for the shortfalls you endured during your visit, especially with the hotel and room conditions. Rest assured, your feedback will be treated very seriously... More 

San Antonio, Texas
1 review
4 of 5 stars Reviewed March 9, 2016 via mobile

Recently my puppy Alice and I were traveling from Texas up to Washington DC. On the second night we stayed here and i have to say you get what you paid for. The recliner in the room was worn down and the tub did not drain but I checked out the bed and the mattress seemed very new. When we... More 

Helpful?
Thank KristoferKrostifer
Chattanooga, Tennessee
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed March 1, 2016

My wife and I just recently got married in Townsand,TN. We looked online for lodging and found most place where either closed for the winter, far away or very expensive. I did my research online and called to speak with the desk clerks at Candlewood across from the Airport. We loved how nice the place is. We got a little... More 

Helpful?
1 Thank Layla M
Pickerington, Ohio
Level Contributor
34 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed February 21, 2016

This hotel is an extended stay type hotel, some of the rooms have full kitchens. We booked the studio suite with a king size bed. Beds are comfortable. There is only weekly cleaning of the rooms and if you need clean towels you have to exchange them at the front desk. There is also laundry, exercise & an area to... More 

Helpful?
1 Thank royalflush10JQKA
Surat
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed December 18, 2015

Over all This is the one the best hotel near to the airport Rooms: Excellent Service: Excellent Shuttle Service : Yes available Value for money : Yes It was great experience & i wish i could stay longer.

Helpful?
Thank Nimesh P
Chasity I, Manager at Candlewood Suites Knoxville Airport-Alcoa, responded to this review

"Best Hotel Near to Airport." Thank you Nimesh, for staying with us here at Candlewood Suites Knoxville Airport. We appreciate this wonderful review of our property and look forward to seeing you again in the future. Seasons Greetings & wishes for a productive Happy New Year! Safe travels. More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Fitness Center with Gym / Workout Room
  • Pool
  • Free High Speed Internet ( WiFi )
  • Free Parking
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
Things to do
  • Fitness Center with Gym / Workout Room
  • Pool
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Self-Serve Laundry
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
Official Description (provided by the hotel)
Welcome to Our Extended Stay Hotel in Alcoa, TN Searching for a relaxing setting in the Appalachian Mountains with a convenient location near downtown Knoxville? Then look no further than the Candlewood Suites extended stay hotel in Alcoa - Knoxville Airport. Our hotel's amenities include a free shuttle to McGhee Tyson International Airport TYS, also known as the Knoxville Airport. Our hotel's guests enjoy a variety of attractions, from seeing a game at UT's Neyland Stadium to a movie at the Palace Theater and Espresso Bar. For some outdoor fun, try a round of golf at the Pine Lakes Golf Course or a picnic at the Springbrook Park & Duck Pond, the largest park in Alcoa. Our hotel's location is also convenient to the Air National Guard, Alcoa Aluminum, Denso, Coca Cola Bottling Co, Kimberly Clark, the University of Tennessee and other businesses in downtown Knoxville. Business travelers can work efficiently in the 24-hour business center or at each suite's over-sized desk with a speaker phone and free high-speed Internet access. We go beyond other extended stay Alcoa, TN hotels to offer you great amenities, like free laundry facilities, a relaxing pool and a 24-hour Candlewood Cupboard convenience store. Each suite has a fully equipped kitchen, comfortable bedding, a 32in TV with a DVD player and a large workspace with free Internet access. A suite awaits you at one of the best pet friendly Knoxville airport hotels. ... more   less 

Additional Information about Candlewood Suites Knoxville Airport-Alcoa

Address: 176 Cusick Rd, Alcoa, TN 37701-3126
Location: United States > Tennessee > Alcoa
Price Range: $86 - $143 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Candlewood Suites Knoxville Airport-Alcoa 2*
Number of rooms: 83
Reservation Options:
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Also Known As:
Candlewood Suites Knoxville Airport-Alcoa Hotel Alcoa
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