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Comfort Suites Airport

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Comfort Suites Airport
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108 Reviews from our TripAdvisor Community

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Showing 107: English reviews
PA
Level Contributor
81 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

Not what one would expect for a Comfort Suite. Must have been a long time since an inspector from Comfort Suites has been to this facility.Not sure how this facility has not been downgraded to a EconoLodge or dropped entirely from the Choice Hotel group of motels. This hotel is very run-down with shabby, wrinkled stained carpets in the lobby,... More 

Helpful?
1 Thank handymanUSA
Little Falls, Minnesota
Level Contributor
33 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

Mixed feelings about this place. Inside the room was great. Clean, comfortable, what I would expect from this chain. But the hallways and back door were in terrible shape, very substandard from Comfort Inn. Breakfast was very good, clean area and great variety.

Helpful?
Thank HeikeJo
Gloria B, Guest Relations Manager at Comfort Suites Airport, responded to this review

Dear HeikeJo Thank you for choosing our hotel and for posting this review. Our new owners and management is now working with contractors to begin our updates and renovations. It will take some time but the finished product will be a complete update. Please keep this in mind and come back soon. Comfort Suites Airport Alcoa, TN More 

Memphis, Tennessee
Level Contributor
26 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed 2 weeks ago via mobile

Will NEVER stay here again suppose to be a handicapped room. It's in the third floor!!!! There is a regular tub with a lot if grab bars - what about those that can't lift their legs. My husband had to use the sink and a bathrag to clean himself. Also water all over the floor when we checked in and... More 

Helpful?
Thank DECAdiamond
Gloria B, Guest Relations Manager at Comfort Suites Airport, responded to this review

Dear Valued Guest On behalf of our staff, we sincerely apologize for the problems you encountered during your stay with us. Your comments and feedback is very important so we know of the problems and can make the necessary repairs. We do appreciate your business and hope you will give us another chance to prove we are a good place... More 

Gilbert, Arizona
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 3 weeks ago via mobile

This hotel is a blight on Comfort Suites. We will not stay at another one again. This hotel is is very run-down with shabby, stained carpets in the lobby and guest rooms, stained walls, scuffed wood and peeling wood furniture and doors, and old and outdated decor. The upsides are the rooms are spacious and the front desk personnel are... More 

Helpful?
Thank Kathie M
Gloria B, Guest Relations Manager at Comfort Suites Airport, responded to this review

Dear Katie Thank you for choosing our hotel and for posting this review of your visit. We will begin renovations very soon and all the items you mentioned will be repaired and/or replaced. We sincerely apologize for the inconvenience to you. Comfort Suites Airport Alcoa, TN More 

Massapequa Park, New York
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed August 22, 2016

I liked my room. I have no complaints about it. It was spacious, clean, and aesthestically appealing. The bed was comfortable, the bathroom was of good design and was in good condition. I appreciated the in room refrigerator and microwave, and the TV was a decent HD model. Temperature control was fine. There was the annoying, reoccurring problem of the... More 

Helpful?
Thank Some1cares
Gloria B, Guest Relations Manager at Comfort Suites Airport, responded to this review

Dear Valued Guest We are so sorry that you experienced problems during your recent visit with us. For me to say that your experience is not typical of our hotel and services does not cover this, however, we do appreciate your feedback so we can address the items mentioned and make improvements. We also apologize for the breakfast issue, the... More 

Racine, Wisconsin
Level Contributor
8 reviews
5 hotel reviews
3 of 5 stars Reviewed August 21, 2016

The Reader's Digest version: after over 9 hours in the car, we arrived after 8pm, and we're able to get a good night's sleep and adequate breakfast before beginning the next leg of our road trip. The more detailed version: We recently road tripped from Wisconsin to Walt Disney World and back, staying in 5 different hotels along the way.... More 

Helpful?
Thank 2beagle
Gloria B, Guest Relations Manager at Comfort Suites Airport, responded to this review

Dear Valued Guest Thank you for choosing our hotel and for posting this review of your visit. Our new management is beginning our renovations and we use our guest comments to make our improvements. We will certainly address the juice situation very soon. We do hope you will visit again when you travel in the Alcoa area Comfort Suites Alcoa,... More 

East Freetown, Massachusetts
Level Contributor
7 reviews
3 of 5 stars Reviewed August 20, 2016 via mobile

We were on a road trip to Texas from Massachusetts and this was our first stop. I have to say it was not the best up kept hotel but EXCELLENT service! What a great bunch of employees from the time we entered till the time we left! Southern hospitality was great! The hotel needs some work but it was not... More 

Helpful?
Thank sweeneymd
Gloria B, Guest Relations Manager at Comfort Suites Airport, responded to this review

Dear Valued Guest Thank you so much for posting this review of your recent visit with us. As you may know, our new owners and management will begin updating and improving our facility very soon. So on your next visit, you should see improvements. We appreciate your business and hope you will visit again soon. Comfort Suites Alcoa, TN More 

Panama City
Level Contributor
33 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed July 4, 2016

Indoor Pool too cold to get in---could be an issue easily resolved but I just headed for hot tub. Place was clean---roomy room w/ 2 queen beds & small day couch---desk, fridge & microwave------restroom nice------2 sinks--one in bathroom & one outside--closet space------above average overall-------$ 80 room $93.70 w/ tax----nice breakfast

Helpful?
Thank Marilyn L
Gloria B, Guest Relations Manager at Comfort Suites Airport, responded to this review

Dear Marilyn We appreciate your feedback about your recent experience in our hotel. Your satisfaction and enjoyment are very important to us. We appreciate that you have taken the time to let us know how you perceived our accommodations. Thank you for choosing our hotel. We hope see you again soon. Comfort Suites Airport Alcoa, TN More 

2 reviews
3 of 5 stars Reviewed June 26, 2016 via mobile

The hotel rooms were nice...and large. The check-in was a breeze. The pool was cool with black lights to make the water appear irradecent. However, the breakfast was meager beyond the one waffle maker. Donuts...biscuits and gravy. I have never seen a hotel place used TV'S underneath the stairwell or have several used air-conditioners cover by a sheet in main... More 

Helpful?
Thank Rob P
Gloria B, Guest Relations Manager at Comfort Suites Airport, responded to this review

Dear Rob Thank you for choosing our hotel. We have new owners and management that are beginning to upgrade and renovate so that possibly explains some of your questions. We do hope you will return and watch us change Comfort Suites Airport Alcoa, TN More 

Groveland, Florida
Level Contributor
31 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed June 23, 2016

My wife and I stayed here while visiting friends. The staff was friendly, the rooms were clean, the breakfast and breakfast area were first class. BUT... carpet stains, worn doors and floors show a lot of wearing and aging. When we checked in, the staff informed us they were completely redoing the hotel over the next year - it definitely... More 

Helpful?
Thank James B
Gloria B, Guest Relations Manager at Comfort Suites Airport, responded to this review

Dear James Thank you for choosing our hotel and for posting this review of your experience Yes, renovations will be ongoing until the hotel is updated. Please check with us and see our progress and upgrades. We sincerely apologize for any inconvenience to you. Comfort Suites Airport Alcoa, TN More 

Questions? Get answers from hotel staff and past guests. Ask a question

61 photos of this hotel

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Pool
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Airport Transportation
  • Free Breakfast
  • Business Center with Internet Access
  • Self-Serve Laundry
  • Breakfast Available
  • Shuttle Bus Service
  • Meeting Rooms

Additional Information about Comfort Suites Airport

Address: 140 Cusick Rd, Alcoa, TN 37701-3126
Location: United States > Tennessee > Alcoa
Price Range: $73 - $137 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Comfort Suites Airport 2*
Number of rooms: 59
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Also Known As:
Comfort Suites Alcoa
Alcoa Comfort Suites
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