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Comfort Suites Airport

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Comfort Suites Airport
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113 Reviews from our TripAdvisor Community

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Showing 112: English reviews
Charleston, South Carolina
Reviewed 1 week ago

Spent 4 nights here while visiting family for thanksgiving. Toilet wasn't working so mentioned it to front desk. She said she was the only one there and couldn't take care of it so she moved us to another room. The new room was well worn! There was a stain on the bathroom ceiling from the toilet in the room above....

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Helpful?
Thank lgermain97
Gloria B, Guest Relations Manager at Comfort Suites Airport, responded to this review

Dear Lgermain97 Thank you for choosing our hotel and for posting this review. Your comments are very important and we will certainly address the issues mentioned. On behalf of our staff, we sinerely apologize for problems you experienced and the inconvenience to you during your stay. Hopefully, our renovations will begin soon and the plans are to have an awesome...

Canby, Oregon
Reviewed 4 weeks ago

Because of awful connections out of Knoxville on Sundays to PDX I stayed two nights. The staff was fine. The prices seemed ok when booking, but the property is badly in need of refreshing, updating. Carpets in halls black with dirt and coming up off floors. Room was clean and bed was good, but noticed a lot of wear, and...

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Helpful?
Thank rjbeach
Gloria B, Guest Relations Manager at Comfort Suites Airport, responded to this review

Dear Valued Guest We are so sorry that your were delayed at the airport, however, we appreciate your businss and your review. Our owners have plans for renovations that should begin very soon. We do hope you will come back when you are in the Knoxville area. Comfort Suites Airport Alcoa, TN

Reviewed November 1, 2016 via mobile

Stayed here for two nights. The check in experience was good, and all of the desk personnel were very personable. The room was a disaster. I tried to attach a picture of what the Sleeper sofa in the room looked like but couldn't. There was a huge mysterious stain on the front that I found very gross. The cushions were...

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Helpful?
Thank Mikewhite322
Gloria B, Guest Relations Manager at Comfort Suites Airport, responded to this review

Dear Mike We are so sorry for the problems you experienced at our hotel. Obviously this room should have been on our out of order list. We are very sorry for the inconvenience to you. Renovations are planned and should begin soon. Comfort Suites Airport Alcoa, TN

Burnsville, North Carolina
Reviewed October 12, 2016

We stayed here after meeting our son and grand-daughter when they arrived late at night. The pool area was a lovely spot for me to read while the rest of the family slept. They also had a well-equipped exercise room

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Helpful?
Thank Quakertraveler
Gloria B, Guest Relations Manager at Comfort Suites Airport, responded to this review

Dear Quakertraveler It means a lot to hear from guests who are satisfied with all of our services and amenities. Thank you for taking the time to share your experience. Your business is very important to us and is greatly appreciated. Comfort Suites Alcoa, TN

Texas
Reviewed October 11, 2016

We stayed here eight years ago when my aunt passed. We came back last month to attend a relative's wedding. The place was just as we left it.... literally! Same carpet, same paint, same everything. Same dust in the corners of the carpet. The chrome is coming off the faucet fixtures. It wouldn't be so bad if they give if...

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Helpful?
Thank sirpres
Gloria B, Guest Relations Manager at Comfort Suites Airport, responded to this review

Dear Valued Guest Thank you for sharing your recent stay at our property. Your business is very important to us and we value your feedback. By telling us about your stay, you help us deliver a superior experience for you and other guests in the future. Also, we will begin total renovations very soon, so we hope you will come...

PA
Reviewed September 27, 2016

Not what one would expect for a Comfort Suite. Must have been a long time since an inspector from Comfort Suites has been to this facility.Not sure how this facility has not been downgraded to a EconoLodge or dropped entirely from the Choice Hotel group of motels. This hotel is very run-down with shabby, wrinkled stained carpets in the lobby,...

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Helpful?
1Thank handymanUSA
Gloria B, Guest Relations Manager at Comfort Suites Airport, responded to this review

Dear Handyman Our sincerest apologies for the inconvenience during your stay. Rest assured the comments you made are important to us. We do have new owners and renovations will begin very soon, when completed, I can assure you this will be one of the nicest hotels in the area. Thank you for choosing our hotel, we do hope you will...

Little Falls, Minnesota
Reviewed September 17, 2016 via mobile

Mixed feelings about this place. Inside the room was great. Clean, comfortable, what I would expect from this chain. But the hallways and back door were in terrible shape, very substandard from Comfort Inn. Breakfast was very good, clean area and great variety.

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Helpful?
Thank HeikeJo
Gloria B, Guest Relations Manager at Comfort Suites Airport, responded to this review

Dear HeikeJo Thank you for choosing our hotel and for posting this review. Our new owners and management is now working with contractors to begin our updates and renovations. It will take some time but the finished product will be a complete update. Please keep this in mind and come back soon. Comfort Suites Airport Alcoa, TN

Memphis, Tennessee
Reviewed September 10, 2016 via mobile

Will NEVER stay here again suppose to be a handicapped room. It's in the third floor!!!! There is a regular tub with a lot if grab bars - what about those that can't lift their legs. My husband had to use the sink and a bathrag to clean himself. Also water all over the floor when we checked in and...

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Helpful?
Thank DECAdiamond
Gloria B, Guest Relations Manager at Comfort Suites Airport, responded to this review

Dear Valued Guest On behalf of our staff, we sincerely apologize for the problems you encountered during your stay with us. Your comments and feedback is very important so we know of the problems and can make the necessary repairs. We do appreciate your business and hope you will give us another chance to prove we are a good place...

Gilbert, Arizona
Reviewed September 8, 2016 via mobile

This hotel is a blight on Comfort Suites. We will not stay at another one again. This hotel is is very run-down with shabby, stained carpets in the lobby and guest rooms, stained walls, scuffed wood and peeling wood furniture and doors, and old and outdated decor. The upsides are the rooms are spacious and the front desk personnel are...

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Helpful?
Thank Kathie M
Gloria B, Guest Relations Manager at Comfort Suites Airport, responded to this review

Dear Katie Thank you for choosing our hotel and for posting this review of your visit. We will begin renovations very soon and all the items you mentioned will be repaired and/or replaced. We sincerely apologize for the inconvenience to you. Comfort Suites Airport Alcoa, TN

Massapequa Park, New York
Reviewed August 22, 2016

I liked my room. I have no complaints about it. It was spacious, clean, and aesthestically appealing. The bed was comfortable, the bathroom was of good design and was in good condition. I appreciated the in room refrigerator and microwave, and the TV was a decent HD model. Temperature control was fine. There was the annoying, reoccurring problem of the...

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Helpful?
Thank Some1cares
Gloria B, Guest Relations Manager at Comfort Suites Airport, responded to this review

Dear Valued Guest We are so sorry that you experienced problems during your recent visit with us. For me to say that your experience is not typical of our hotel and services does not cover this, however, we do appreciate your feedback so we can address the items mentioned and make improvements. We also apologize for the breakfast issue, the...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Pool
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Free Breakfast
  • Business Center with Internet Access
  • Self-Serve Laundry
  • Breakfast Available
  • Shuttle Bus Service
  • Airport Transportation
  • Meeting Rooms

Additional Information about Comfort Suites Airport

Address: 140 Cusick Rd, Alcoa, TN 37701-3126
Location: United States > Tennessee > Alcoa
Price Range: $72 - $113 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Comfort Suites Airport 2*
Number of rooms: 59
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Also Known As:
Comfort Suites Alcoa
Alcoa Comfort Suites
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Questions & Answers

Questions? Get answers from Comfort Suites Airport staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Stay at a different hotel”
 of 5 bubbles handymanUSA, Sep 27, 2016 | Read review
“There is not really a good choice, it is quiet to be across from an airport”
  • Hole in wall
  • Inside of tub, how about a little cleaning
  • Might try ventilation, helps keep down rust and mildew
 of 5 bubbles 1959sanders, Jun 17, 2016 | Read review
“I was on 3rd floor all nice n quiet.”
 of 5 bubbles natsdrub, Jun 15, 2016 | Read review
“Another hotel would be my suggestion, unless they clean it up and refurbish”
 of 5 bubbles KirkCrump, Jun 15, 2016 | Read review
“We've never had a bad room”
 of 5 bubbles 66annmariem, Jun 7, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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